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Sarat Ford Lincoln

245 Springfield StreetAgawam, MA 01001
1-888-973-50681-888-973-5068
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Services and Amenities

  • Service Centers
  • Body Shop
  • Parts & Accessories
  • Detailing
  • Comfortable Waiting Area

Why You Should Buy a New Car From Us

Sarat Ford Lincoln is commited to obtaining the highest level of customer satisfaction. Our commercial vehicle inventory is the best! Call 888-553-4136 to find out about ... Read more
Sarat Ford Lincoln is commited to obtaining the highest level of customer satisfaction. Our commercial vehicle inventory is the best! Call 888-553-4136 to find out about our Business Preferred Network! We Have the Power to Put Your Business First!

Why You Should Buy a Used Car From Us

Sarat Ford Lincoln is the largest Ford dealership in Western Mass.! We're commited to obtaining the highest level of customer satisfaction. Our preowned inventory exceed ... Read more
Sarat Ford Lincoln is the largest Ford dealership in Western Mass.! We're commited to obtaining the highest level of customer satisfaction. Our preowned inventory exceeds 100 vehicles at any one time! Our commercial vehicle inventory is the best! Call 866-719-9549 to find out about our Business Preferred Network! We Have the Power to Put Your Business First!

Dealer Disclaimer

Sales Tax, Title, License Fee, Registration Fee, Dealer Documentary Fee, Finance Charges, Emission Testing Fees and Compliance Fees are additional to the advertised price ... Read more
Sales Tax, Title, License Fee, Registration Fee, Dealer Documentary Fee, Finance Charges, Emission Testing Fees and Compliance Fees are additional to the advertised price.
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A certified pre-owned car has passed a strict inspection by the original manufacturer and is backed by an extended warranty.
Some brands group models with similar body styles together. (Ex: BMW 3 Series or Mercedes-Benz C-Class)
Trim refers to both exterior and interior options that enchance a base model. (Ex: Ford Mustang GT or Honda Accord EX)
These Participating Dealers accept the Kelley Blue BookSM Instant Cash Offer which is a free actual offer based on your specific car's condition and features. Once the Dealer inspects your vehicle to verify the information and confirm the condition of your car, you decide if you want to walk away with cash, use the Offer toward the purchase of another vehicle, or do nothing at all.
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Dealer Ratings

24-Month Overall Rating
  • 3.9
    Customer Service
  • 3.8
    Quality Of Work
  • 3.7
    Friendliness
  • 3.5
    Overall Experience
  • 3.7
    Price

Dealership Reviews

1 - 5 of 50 
Sjf515012/16/2015 11:44:57 AM
1.0
Overall Rating
Friendliness
Overall Experience
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:No
Who Helped Me:Steve
i went to sarat ford to lease a car after waiting for several hours I was told they could not approve my 500 dollar a month car payment but with a co signer they might be able to get me a payment of about 700 dollars a month, needless to say I left and will never purchase another vehicle from them , EVER, if I could I would have given them minus 5 stars, horrible attitude from Steve the finance jerk
dawn032812/09/2015 06:07:25 AM
1.0
Overall Rating
Overall Experience
Reason for My Visit:SERVICE
Would I Recommend this Dealer:No
Who Helped Me:Penny and some women named Janet?
my daughter dropped her car off at Sarat Collision on Nov 9th. We were told it would take ten days to two weeks to fix her Focus. It sat in their parking lot for a week, NO ONE TOUCHED IT! When they did open her door to see what other damages there were, they needed to get another appraisal and order more parts (which I understand) but, they still cannot give a date and time that the car will be ready???does everyone have to wait a month for their car?? Everytime I call, no one calls me back. Even a "manager" I spoke to yesterday told me she'd get back to me and never did! I bought my Fusion there last January and my daughter( whose car is still not fixed) was going to by herself a brand new Escape next year.... Now, she'll buy it from somewhere else!! I love the maintenance dept, loved the dealership, too bad their Collision Center Sucks!!!!! I am filing a claim with BBB, DO NOT GO THERE!
Alex K11/17/2015 02:00:58 PM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SERVICE
Would I Recommend this Dealer:Yes
Who Helped Me:Nicole Sowa and Penny Sanford
I've had a front end accident last fall, and they did the body work at Sarat's Body Shop. I don't drive it much, so in the spring time when it got warmer, my A/C wasn't blowing cold, so I thought it may be related to the accident since the front end was all replaced. I have to say thank you to Penny in the Body Shop and Nicole in service. They were able to fix it without charging me, as it was related to the previous visit. I would recommend this dealership.
TonyBee10/31/2015 11:17:21 AM
1.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(USED)
Would I Recommend this Dealer:No
Who Helped Me:Sales and service
I regret purchasing my 2011 CPO explorer. Promises made at the time of sale were never kept including the repair of cabin components. The sticker on the windshield was hiding a chip in the glass which required replacement. Sarats service center keeps poor records of prior service work performed. They charge a $100 deductible for warranty service, because of their poor record keeping they charge you for the same service even if not correct the previous visit. We are trading this vehicle in less than 2 years after purchase mostly because of our frustration with Sarat ford, we will never purchase from them again.
rk67727/31/2015 03:35:14 PM
4.3
Overall Rating
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:Yes
Who Helped Me:John Cassidy
We didn't end up buying a car from Sarat, as we got a good deal on an in-stock car at another dealership. So, I can't say whether I'd give Sarat a good rating for delivery or after-sales support, just the initial buying experience. John was very low-key compared to the other salesmen at other dealerships we had visited. He listened when we said we were just starting to look and only needed a test drive and some literature. We were able to get a test drive—without a ride-along salesman!—and he gave us what we asked for without making a hard sell. That caught our attention, as far too many dealers still want to use the "old tricks" from their first contact. When I e-mailed John for a competitive quote on the car, he got me a good number quickly.
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This image is a stock photo and is not an exact representation of any vehicle offered for sale. Advertised vehicles of this model may have styling, trim levels, colors and optional equipment that differ from the stock photo.
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Sarat Ford Lincoln : Agawam, MA 01001 Car Dealership, and Auto Financing - Autotrader