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Sarat Ford Lincoln

245 Springfield StreetAgawam, MA 01001
1-888-973-50681-888-973-5068
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Services and Amenities

  • Service Centers
  • Body Shop
  • Parts & Accessories
  • Detailing
  • Comfortable Waiting Area

Why You Should Buy a New Car From Us

Sarat Ford Lincoln is commited to obtaining the highest level of customer satisfaction. Our commercial vehicle inventory is the best! Call 888-553-4136 to find out about ... Read more
Sarat Ford Lincoln is commited to obtaining the highest level of customer satisfaction. Our commercial vehicle inventory is the best! Call 888-553-4136 to find out about our Business Preferred Network! We Have the Power to Put Your Business First!

Why You Should Buy a Used Car From Us

Sarat Ford Lincoln is the largest Ford dealership in Western Mass.! We're commited to obtaining the highest level of customer satisfaction. Our preowned inventory exceed ... Read more
Sarat Ford Lincoln is the largest Ford dealership in Western Mass.! We're commited to obtaining the highest level of customer satisfaction. Our preowned inventory exceeds 100 vehicles at any one time! Our commercial vehicle inventory is the best! Call 866-719-9549 to find out about our Business Preferred Network! We Have the Power to Put Your Business First!

Dealer Disclaimer

Sales Tax, Title, License Fee, Registration Fee, Dealer Documentary Fee, Finance Charges, Emission Testing Fees and Compliance Fees are additional to the advertised price ... Read more
Sales Tax, Title, License Fee, Registration Fee, Dealer Documentary Fee, Finance Charges, Emission Testing Fees and Compliance Fees are additional to the advertised price.
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Certified Cars A certified pre-owned car has passed a strict inspection by the original manufacturer and is backed by an extended warranty.
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These Participating Dealers accept the Kelley Blue BookSM Instant Cash Offer which is a free actual offer based on your specific car's condition and features. Once the Dealer inspects your vehicle to verify the information and confirm the condition of your car, you decide if you want to walk away with cash, use the Offer toward the purchase of another vehicle, or do nothing at all.
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Dealer Ratings

24-Month Overall Rating
  • 2.5
    Customer Service
  • 2.8
    Quality Of Work
  • 2.8
    Friendliness
  • 2.2
    Overall Experience
  • 2.7
    Price

Dealership Reviews

1 - 5 of 52 
ktherrien8/05/2016 03:33:14 AM
2.6
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(USED)
Would I Recommend this Dealer:No
Who Helped Me:Nick Arkoette, Aaron Coon
Actual purchase of the car went smoothly. The following two months that it took to get extra work done (that was part of the negotiated deal) that proved frustrating. When things finally came together, the work only took a day and a half, and I got my car back in a reasonable time frame.
Ocoed015/26/2016 03:41:12 PM
4.8
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(USED)
Would I Recommend this Dealer:Yes
Who Helped Me:Chuck Mickey
As a former car sales guy at a very high pressure dealer, this was a great buying experience. Completely the opposite of my former workplace. They gave me a fair price on my trade, I didnt fight too much on price because it was fair, but did ask that they fix a bit of SMALL, cosmetic, accident damage. I was out in 3-4 hours and they set up an appt right away to have the damage repaired. I already had financing in place and Ford credit beat their rate.
Sjf515012/16/2015 11:44:57 AM
1.0
Overall Rating
Friendliness
Overall Experience
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:No
Who Helped Me:Steve
i went to sarat ford to lease a car after waiting for several hours I was told they could not approve my 500 dollar a month car payment but with a co signer they might be able to get me a payment of about 700 dollars a month, needless to say I left and will never purchase another vehicle from them , EVER, if I could I would have given them minus 5 stars, horrible attitude from Steve the finance jerk
dawn032812/09/2015 06:07:25 AM
1.0
Overall Rating
Overall Experience
Reason for My Visit:SERVICE
Would I Recommend this Dealer:No
Who Helped Me:Penny and some women named Janet?
my daughter dropped her car off at Sarat Collision on Nov 9th. We were told it would take ten days to two weeks to fix her Focus. It sat in their parking lot for a week, NO ONE TOUCHED IT! When they did open her door to see what other damages there were, they needed to get another appraisal and order more parts (which I understand) but, they still cannot give a date and time that the car will be ready???does everyone have to wait a month for their car?? Everytime I call, no one calls me back. Even a "manager" I spoke to yesterday told me she'd get back to me and never did! I bought my Fusion there last January and my daughter( whose car is still not fixed) was going to by herself a brand new Escape next year.... Now, she'll buy it from somewhere else!! I love the maintenance dept, loved the dealership, too bad their Collision Center Sucks!!!!! I am filing a claim with BBB, DO NOT GO THERE!
Alex K11/17/2015 02:00:58 PM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SERVICE
Would I Recommend this Dealer:Yes
Who Helped Me:Nicole Sowa and Penny Sanford
I've had a front end accident last fall, and they did the body work at Sarat's Body Shop. I don't drive it much, so in the spring time when it got warmer, my A/C wasn't blowing cold, so I thought it may be related to the accident since the front end was all replaced. I have to say thank you to Penny in the Body Shop and Nicole in service. They were able to fix it without charging me, as it was related to the previous visit. I would recommend this dealership.
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Sarat Ford Lincoln : Agawam, MA 01001 Car Dealership, and Auto Financing - Autotrader