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Lia KIA of Northampton

263 King St.Northampton, MA 01060
1-877-926-62121-877-926-6212

Services and Amenities

  • Factory Authorized Service Center
  • Parts & Accessories
  • Courtesy Shuttle
  • Detailing
  • Customization
  • Internet Access
  • Handicapped Accessible
  • Comfortable Waiting Area
  • Children's Play Area
  • Delivery Options
View all services and amenities

Why You Should Buy a New Car From Us

Th All-New Lia Kia of Northampton is one of the first dealerships in the Country with an Exclusive Kia Gallery Facility. Designed to better serve you!

Why You Should Buy a Used Car From Us

Th All-New Lia Kia of Northampton is one of the first dealerships in the Country with an Exclusive Kia Gallery Facility. Designed to better serve you!

Languages Spoken

  • Español

Dealer Disclaimer

Sales Tax, Title, License Fee, Registration Fee, Dealer Documentary Fee, Finance Charges, Emission Testing Fees and Compliance Fees are additional to the advertised price ... Read more
Sales Tax, Title, License Fee, Registration Fee, Dealer Documentary Fee, Finance Charges, Emission Testing Fees and Compliance Fees are additional to the advertised price.
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A certified pre-owned car has passed a strict inspection by the original manufacturer and is backed by an extended warranty.
Some brands group models with similar body styles together. (Ex: BMW 3 Series or Mercedes-Benz C-Class)
Trim refers to both exterior and interior options that enchance a base model. (Ex: Ford Mustang GT or Honda Accord EX)
These dealers accept offers from our Trade-In Marketplace, which determines the value of your car and provides an instant, free offer. Offers are guaranteed as long as the car's condition and information are verified.
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  • 3 Cylinder
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  • 12 Cylinder
  • Electric
  • Hybrid
  • Rotary Engine
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Fuel Type
  • Alternative
  • Diesel
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Dealer Ratings

24-Month Overall Rating
  • 2.7
    Customer Service
  • 2.0
    Quality Of Work
  • 3.7
    Friendliness
  • 2.3
    Overall Experience
  • 2.7
    Price

Dealership Reviews

1 - 3 of 3
jexxmix812/04/2014 12:38:35 PM
2.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(USED)
Would I Recommend this Dealer:No
Who Helped Me:Gary ( I think)
I went in to the dealer knowing what I wanted and how much I wanted to spend. I was also aware of my poor credit history as well as my current trade in value. I was greeted by a lady at the door which I appreciated, it was nice having someone to interface with before being bombarded with a salesman. She had me sit down with a newer employee I think his name was Gary. I was asked what I was looking for (I had already qualified for a loan on my own) I explained my situation about my credit and gave them all of what I already knew upfront. After the usual dealer BS he came back after speaking with his manager who then also came over to speak with me. He told me that what I should do was lease a car because I had a history of making my payments on time. Of course to figure out the details they kept leaving for long stretch's of time and coming back. I had originally come in to talk with them about used cars and really wasn't all that interested in a new car or a lease but I let them see what they could do anyway. While I was waiting I got up to use the bathroom and when I returned "Gary" was working with another costumer in his cubicle without anyone explaining that I should wait in the waiting area. I thought that to be very rude, as though I was being tossed aside for whatever reason. Soon after the GM came over and explained that I did not qualify for a lease at the payments I was looking for (duh) and that they had many used cars that I would probably like that they could get in to the dealer that I could then look at. I was told I would be contacted shortly and basically was escorted out of the door. That was four days ago and I have not received a single communication from them since. I very much felt as though they wanted to nothing to do with me and that when they discovered I was not someone that they would be scamming with a lease that I just needed to leave and get out of the dealership. I will never use this dealer and I will be sure to let anyone I know also know that they are rude and full of garbage.
krobert1352/04/2014 09:23:29 AM
5.0
Overall Rating
Customer Service
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:Yes
Who Helped Me:Evan, Matt, Mike
The dealership is awesome all the way around. Friendly and willing to go above and beyond . Will tell people about our positive experience there. Made a new car purchase wonderful.
blit211/02/2014 11:08:35 AM
1.5
Overall Rating
Customer Service
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:No
Who Helped Me:Gina, Sales manager
I called and spoke with Gina. I told Gina I must have three thingsin my new vehicle: automatic, a/c, and remote door locks. She talked with her sales manager and gave me a price, and said if we come in, they would do a little better. We came in the next day and sat down with a salesman who had nothing to do with the problems. He said Gina was mistaken, that all Corollas do not come with remote door locks. These features are only available in a higher model. They purposely gave us a price to get us in there, then changed cars and added even more on top of that price. In the end they tried to get an extra $2400 out of us for a Forte. Eventually we told them we weren't buying the car because it was too much, and that their employees told us what we wanted to hear to get us in there. The sales manager was absolutely horrible. He also lied and said he was "sitting right there, and Gina would never give you those prices". My husband and I have bought many many new cars over the years and understand that the process isn't a picnic. But, to have a dealership train their employees to lie to get business makes me sick. They are a newer dealership; you would think they would try hard to make their potential customers happy. I truly hope this new dealership fails; they most certainly will if they treat all their customers they way we were treated (and I am sure they do). For anyone buying a new car..... STEER CLEAR OF LIA DEALERSHIPS!!!!!!!
1
This image is a stock photo and is not an exact representation of any vehicle offered for sale. Advertised vehicles of this model may have styling, trim levels, colors and optional equipment that differ from the stock photo.
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