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BMW of West Springfield

1712 Riverdale StreetWest Springfield, MA 01089
1-888-687-30151-888-687-3015
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Services and Amenities

  • Factory Authorized Service Center
  • Body Shop
  • Parts & Accessories
  • Courtesy Shuttle
  • Detailing
  • Business Center
  • Internet Access
  • Handicapped Accessible
  • Comfortable Waiting Area
  • Children's Play Area
  • Delivery Options
  • Diesel
View all services and amenities

Why You Should Buy a New Car From Us

BMW of West Springfield is your leading new and used Massachusetts and Northern Connecticut BMW dealer providing Hampden County and Northern Hartford County with high qua ... Read more
BMW of West Springfield is your leading new and used Massachusetts and Northern Connecticut BMW dealer providing Hampden County and Northern Hartford County with high quality new BMW 3-Series, 6-Series, 6-Series, 7-Series, 328xi, X3, X5, Z4 and Certified Pre-Owned SAY YOU SAY THIS ON AUTOTRADER EMAIL US TO CHECK AVAILABILITY

Why You Should Buy a Used Car From Us

BMW of West Springfield is now a Gengras dealership. At BMW of West Springfield, Massachusetts you will find a great deal and a comfortable experience while shopping for ... Read more
BMW of West Springfield is now a Gengras dealership. At BMW of West Springfield, Massachusetts you will find a great deal and a comfortable experience while shopping for a new, certified, or preowned BMW 1 Series, 3 Series, 5 Series, 6 Series, 7 Series, M3, M5, M6, X3, X5, X6, or Z4 SAY YOU SAY THIS ON AUTOTRADER EMAIL US TO CHECK AVAILABILITY.

Dealer Disclaimer

Sales Tax, Title, License Fee, Registration Fee, Dealer Documentary Fee, Finance Charges, Emission Testing Fees and Compliance Fees are additional to the advertised price ... Read more
Sales Tax, Title, License Fee, Registration Fee, Dealer Documentary Fee, Finance Charges, Emission Testing Fees and Compliance Fees are additional to the advertised price.
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A certified pre-owned car has passed a strict inspection by the original manufacturer and is backed by an extended warranty.
Some brands group models with similar body styles together. (Ex: BMW 3 Series or Mercedes-Benz C-Class)
Trim refers to both exterior and interior options that enchance a base model. (Ex: Ford Mustang GT or Honda Accord EX)
These dealers accept offers from our Trade-In Marketplace, which determines the value of your car and provides an instant, free offer. Offers are guaranteed as long as the car's condition and information are verified.
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Dealer Ratings

24-Month Overall Rating
  • 4.1
    Customer Service
  • 4.3
    Quality Of Work
  • 4.5
    Friendliness
  • 4.1
    Overall Experience
  • 4.3
    Price

Dealership Reviews

1 - 5 of 102 
PSC0194510/10/2014 04:26:03 PM
2.8
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:No
Who Helped Me:Christopher Hughes
I bought a pre owned 2011 X 5 from BMW West Springfield in March of this year. After several months of trying to like the car, I couldn't as it was too big for me. I had always owned 5 series sedans prior, but bought the X 5 to transport my grandchildren. So I decided to contact the sales manager who I did the deal with (Chris Hughes). He returned my original email, where I told him that I would like to try and do a deal on a pre owned 5 series, telling me he was on vacation. That was in August. After repeated emails, then calls to the dealership, I never was able to reach him. At one point, a sales person called to see how many miles I had on the car (49,000) and I never heard back from him either. It makes you wonder what is wrong with the car they sold me, that doesn't want them to take it back in trade. Regardless, I travelled 100 miles to this dealership, and feel totally scammed. I will be contacting BMW USA in New Jersey to make them aware of this surprisingly bad service.
sjanicki10/08/2014 05:06:25 AM
1.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(USED)
Would I Recommend this Dealer:No
Who Helped Me:Stephen King,Robert Melendez
This has been by far the worst experience I've ever had dealing with a dealership in my life. I've recently visited to take a look at a used G35x where I was met by Robert Melendez. The car was not on the lot and he told me the reasoning behind this was because another employee took it home and would be in touch with me tomorrow to let me know what was going on with the car. The next day I waited for a call, and decided to reach out around 4pm and see what was going on. That is when I came in contact with Stephen King and told me that the car was indeed on the lot and he would have it on the upper lot where I could take it for test drive. When I showed up, the car was nowhere to be found. When I approached Robert he was extremely rude and told me he didn't call me and confused why I was there. I reminded him that he told me he would call me regardless which he failed to do and he continued to be unprofessional. He said he would look for the car and get Stephen for me. 20 minutes past and there was no sign of either of them and decided to go find Stephen myself and get to the bottom of it. I finally found him, where he told me that the car was sold and he tried getting ahold of me but conveniently called the wrong number even though I wrote it down as legible as you can possibly do. Whether this was just a way to not deal with me or lacking attention to detail its completely unacceptable and reflects highly on upper management. I put up a facebook status and tweet and it seemed like ALOT of people are not happy with your dealership. I will be going higher up with this complaint and will continue to discourage everyone from giving your dealership. Your employees should be reminded that they are car salesmen not brain surgeons and should show some humility
lancer5298/30/2014 03:48:03 PM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:Yes
Who Helped Me:Jason Paoletta,Grant Goodwin,Job Pimentel,Jerome Ballesteros,Justin Isenburg
Just purchased another new 5 Series from BMW Of West Springfield. This dealership sets the standards for professionalism and courtesy. No one walks around bored and uncaring. There is a certain energy in the atmosphere at this dealership and this becomes quite apparent very early in the buying process. I would like to give special compliments to Justin and Jerome!
vlad777kz8/29/2014 11:04:07 AM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(USED)
Would I Recommend this Dealer:Yes
Who Helped Me:Bryce Piemonte
After searching for several months and dreading another dealership experience, I stopped by to check out a 2011 BMW. Bryce was very friendly and accommodating about test driving the vehicle (even for multiple visits). It is also very nice to be able to view service records of the vehicle and vehicle history without having to show any commitment. The negotiation process was very professional and honest. Upon agreeing on the price, the paperwork was handled in a very respectful manner. The transaction process was very quick compared to other dealerships. Bryce made sure everything would come together, follow through the process to insure the customer is happy. Being very picky about dealerships and sales reps, I would recommend Bryce Piemonte to anyone I know for a vehicle purchase.
timivers7/28/2014 10:52:16 AM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:Yes
Who Helped Me:Bryce Piemonte
I was interested in leasing a new BMW. I began working with Bryce Piemonte and was very impressed by the service I received. Bryce has a very positive and helpful attitude. He provided me with some very reasonable figures on a 3 series and an X3. This was my first time leasing and Bryce did a great job helping me understand the leasing process. This supportive approach helped me make a decision with confidence. What did surprise me was that the BMW I looked at actually turned out to cost less per month (all hidden fees included) than the Lexus IS and Audi A3 we were also considering. BMW of West Springfield offers great value. As long as Bryce stays at BMW of West Springfield I will make it my first stop when looking for my next vehicle.
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This image is a stock photo and is not an exact representation of any vehicle offered for sale. Advertised vehicles of this model may have styling, trim levels, colors and optional equipment that differ from the stock photo.
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