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BMW of West Springfield

1712 Riverdale StreetWest Springfield, MA 01089
1-888-687-30151-888-687-3015
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Services and Amenities

  • Factory Authorized Service Center
  • Body Shop
  • Parts & Accessories
  • Courtesy Shuttle
  • Detailing
  • Business Center
  • Internet Access
  • Handicapped Accessible
  • Comfortable Waiting Area
  • Children's Play Area
  • Delivery Options
  • Diesel
View all services and amenities

Why You Should Buy a New Car From Us

BMW of West Springfield is your leading new and used Massachusetts and Northern Connecticut BMW dealer providing Hampden County and Northern Hartford County with high qua ... Read more
BMW of West Springfield is your leading new and used Massachusetts and Northern Connecticut BMW dealer providing Hampden County and Northern Hartford County with high quality new BMW 3-Series, 6-Series, 6-Series, 7-Series, 328xi, X3, X5, Z4 and Certified Pre-Owned SAY YOU SAY THIS ON AUTOTRADER EMAIL US TO CHECK AVAILABILITY

Why You Should Buy a Used Car From Us

BMW of West Springfield is now a Gengras dealership. At BMW of West Springfield, Massachusetts you will find a great deal and a comfortable experience while shopping for ... Read more
BMW of West Springfield is now a Gengras dealership. At BMW of West Springfield, Massachusetts you will find a great deal and a comfortable experience while shopping for a new, certified, or preowned BMW 1 Series, 3 Series, 5 Series, 6 Series, 7 Series, M3, M5, M6, X3, X5, X6, or Z4 SAY YOU SAY THIS ON AUTOTRADER EMAIL US TO CHECK AVAILABILITY.

Dealer Disclaimer

Sales Tax, Title, License Fee, Registration Fee, Dealer Documentary Fee, Finance Charges, Emission Testing Fees and Compliance Fees are additional to the advertised price ... Read more
Sales Tax, Title, License Fee, Registration Fee, Dealer Documentary Fee, Finance Charges, Emission Testing Fees and Compliance Fees are additional to the advertised price.
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A certified pre-owned car has passed a strict inspection by the original manufacturer and is backed by an extended warranty.
Some brands group models with similar body styles together. (Ex: BMW 3 Series or Mercedes-Benz C-Class)
Trim refers to both exterior and interior options that enchance a base model. (Ex: Ford Mustang GT or Honda Accord EX)
These Participating Dealers accept the Kelley Blue BookSM Instant Cash Offer which is a free actual offer based on your specific car's condition and features. Once the Dealer inspects your vehicle to verify the information and confirm the condition of your car, you decide if you want to walk away with cash, use the Offer toward the purchase of another vehicle, or do nothing at all.
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Dealer Ratings

24-Month Overall Rating
  • 4.2
    Customer Service
  • 4.2
    Quality Of Work
  • 4.2
    Friendliness
  • 3.9
    Overall Experience
  • 4.2
    Price

Dealership Reviews

1 - 5 of 135 
CJ3/26/2016 10:44:26 AM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(USED)
Would I Recommend this Dealer:Yes
Who Helped Me:Kyle, Cowdell, Aminder Singh
I recently purchased a 2013 335i xDrive. Chris Hughes, Stephen King, Kyle Cowdell and Aminder Singh are true professionals who treat the customer with respect. Pleasure to do business there!!!
taken3/25/2016 02:51:15 PM
1.3
Overall Rating
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:No
Who Helped Me:Job Pimentel,Stephen King,Jerome Ballesteros
We recently ordered and bought an X5 from BMW of WS. We were saddled with Stephen King, one of the least helpful salespeople I have come across in a long time. He offered very little of his time, was very hard to get a hold of, and lied about available rebates to try and keep them for the dealership. He also offered very little vehicle info. His BMW Genius, Paulo, had to continually correct what little info he was providing. The best way to describe Steve is he comes across as the classic used car salesmen from an old movie. Talks fast, tells you what YOU think, and tries to get it done quickly or he has to move on. In the end, I got an OK deal, but it could have been better if I traveled to a larger market. I did have to go through xxxx with him to get it though. During the negotiations I tried a number of times to get in touch with Job Pinentel as well as Jerome Ballesteros to clarify some items of concern. Neither of them took the time to call me back or respond to the emails I sent. Finally, once we signed our P&S agreement, I got an email from Jerome Bellesteros asking me to ok the build sheet. I saw all my options so I said OK. Skip forward a month to when the car lands at the dealer... We find out on our own from BMW tracking that the car is at the dealer. Steve didn't bother to call so I called him. He sets us up for a Saturday delivery. Saturday noon arrives and our car rolls out... with a bit of a discrepancy from what we ordered. We chose the xLine package as I'm not a fan of chrome and loved the aluminum trim and roof rails. While the car did come as an xLine, the roof rails were black. I asked the BMW Genius, Kyle Cowdell, what that was all about. ( We were going through the vehicle with him because once again, Steve King was too busy to deliver the car to us personally.) Kyle pulled out the window sticker and said,"It says high gloss on the sticker and that's what your vehicle has." Not an answer but there was so much going on, I let it go for the time being. After going through the car we signed the papers and went home. The first thing I did was do a build and price on BMW's web configurator and sure enough, aluminum roof rails come with the xLine. No mention of the ability to order black in their place. I then did my own research and found out the the aluminum rails do indeed come standard as I thought but the dealer can override that and order black in their place. It's not something that a customer would know as it's a hidden option only available on the dealer's order screen. The question is why were they selected? I didn't even know I could so it wasn't me. (And I wouldn't have even if I did know about the hidden option...) Since then, I tried over and over to contact Steve and Jerome about the discrepancy. Jerome, as usual, was unreachable. Steve finally got back to me and told me that Jerome said it was my fault as I OK'd the build but did offer to build another car. (While I did OK the build, no where on the order sheet or my P&S did it mention black roof rails.) Anyways, waiting for another build was not an option as we already traded our vehicle to them and paid in full. I was not about to reverse the whole process and wait another month plus for another new car. I did however offer a solution that would have cost BMW of WS around $300 and would have been an acceptable outcome. This was out and out refused in a rather caviler way and told that waiting for another car was the only option. Very much a take it or leave it. We chose to leave it. In the end, I am VERY disappointed in BMW of WS. Steve was pretty useless, Jerome ordered the car wrong and then insisted it was what I ordered taking no blame, and Job is asleep at the wheel. I'm much more upset at the staff than the mistake itself. Everyone makes mistakes. (I made one myself opting for the running boards which I should have deleted...) Just own it and make a small consolation to make it right. What you don't do is aggressively accuse the buyer of making the mistake. I had family that was considering a purchase as well as a long time family friend. After hearing how this played out, they have decided to shop elsewhere. I will in the future as well.
mandm3/11/2016 02:36:17 PM
5.0
Overall Rating
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(USED)
Would I Recommend this Dealer:Yes
Who Helped Me:Jerome Ballesteros,Bryce Piemonte
We were in the market for a certified pre-own BMW so we started reading the dealerships reviews. Based on some negative reviews we were skeptical about this dealership, however their New Car sales manager Jerome was recommended by a friend so we decided to give them a shot. We made an appt and upon arrival we were greeted by their receptionist and manager Jerome who asked Bryce Piemonte to assist us. I have to admit, I am very picky when it comes to cars, Bryce had his work cut out for him but he was very professional and knowledgeable of the models we were interested in, seems honest and he made us feel comfortable, not the typical salesman that tries pressuring you to buy. After a few test drives we started price negotiations, we did our research prior so we knew the retail value, we felt like Bryce & Jerome were doing their best working with their pre-own sales manager to get the deal together and make us happy. As with any pre-own car there will be imperfections, but like I said, I'm very picky when it comes to cars. We came up with a plan to address some of the issues that most buyers probably wouldn't even notice, Bryce explained it would take a few days and kept his word on that, providing regular updates until we picked up our car and even continued checking in with us after the sale to make sure we were satisfied with our purchase. Great car buying experience, these guys were all very friendly, we would highly recommend checking them out and working with Bryce & Jerome.
s.shea2/20/2016 12:42:47 PM
1.2
Overall Rating
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SERVICE
Would I Recommend this Dealer:No
Who Helped Me:David Sostoski
My car was having trouble starting about a week ago. So I had it towed to this BMW dealership because it is the closest to me. I usually go to the BMW dealership in Shrewsbury. They told us that we would know what was wrong with it by Monday. I had it towed there on Friday. Monday came and went without a call. We had to chase them down on the phone and we were told there wasn't even a mechanic there to look at it. The next day, we were told that the car will be fixed by Wednesday morning. Meaning they didn't even look at it until Tuesday evening. I picked up my car on Wednesday with a friend who drove me a half hour to get there. We got there and they assured me that there shouldn't be a problem with it. They said they replaced the battery and fixed whatever was happening in the engine. A day and half went by and the same problem started. I called the dealership and they said to bring it in and that I will be given a loaner car while they look at it. I arrived at the dealership and they first basically told me that they didn't have any loaner cars available. What professional and qualified dealership doesn't have a single loaner car available AND promises a loaner car to someone who is driving a half hour away. They looked at my car and said they won't have a loaner car till next week on Tuesday but my car should not have any problems until then. Came back home that Friday with my car, 5 hours later my car isn't starting again. NOR is it starting again this morning. This dealership has the most idiotic and unqualified people ever. If they aren't qualified they shouldn't be servicing BMWs nor should they be stressing their customers. I had to pay a hefty amount to get it fixed the first time, to get it towed there the first time and now I will have to pay the same and more because these people don't have the basic knowledge of checking everything and making sure its working. Clearly they don't care about their customers if they just let them drive away in car that isn't working properly and leaving them in a dangerous situation.
BMW of West Springfield responded to this review
2/29/2016
Thank you for reviewing us and providing us with feedback of BMW of West Springfield. We appreciate our customers' feedback and use it to improve our service and our practices. We would like to know more about why you had a less than stellar experience and would like to try and resolve the issue as best we can. We could not find the name Shea in our system but would like to try and better understand your visit and what went wrong. Would you please contact me directly so we can move forward and help you? My name is Mallory Craig and my email is mcraig@gengras.net Thank you so much, Mallory Craig
Peter852/01/2016 10:01:17 AM
5.0
Overall Rating
Overall Experience
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:Yes
Who Helped Me:Bryce Piemonte
I purchased a new car from this dealership through Bryce Piemonte in January. Bryce was pleasant and reasonable, and most importantly I felt that he really worked hard on my behalf. I got the deal I wanted without time-consuming and high-pressure negotiations. It was the best car buying experience I have ever had! I arrived at the dealership with the fair market price, financing options & rates, the monthly payment for a specific model and options after having done my homework from Edmunds.com, kbb.com, and bmwusa.com. After a test drive, Bryce quoted a price that is much higher than the fair market price. I gave him a "homework" to work with his managers to get me the deal I want and left the dealership. After a couple of short negotiations over the phone, Bryce came through with the deal I wanted. I appreciate Bryce for working hard on my behalf and giving me the best car buying experience. Thanks a lot, Bryce!
BMW of West Springfield responded to this review
2/16/2016
Thank you so much for providing us with such an eloquent and thoughtful review! We appreciate your kind words and acknowledgement of our great staff! Bryce, like any of our Client Advisors, diligently works to get the best deal for you! I hope you are enjoying your new car and hope we see you for all your Service & Parts needs!
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BMW of West Springfield : West Springfield, MA 01089 Car Dealership, and Auto Financing - Autotrader