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BMW of West Springfield

1712 Riverdale StreetWest Springfield, MA 01089
1-888-687-30151-888-687-3015
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Services and Amenities

  • Factory Authorized Service Center
  • Body Shop
  • Parts & Accessories
  • Courtesy Shuttle
  • Detailing
  • Business Center
  • Internet Access
  • Handicapped Accessible
  • Comfortable Waiting Area
  • Children's Play Area
  • Delivery Options
  • Diesel
View all services and amenities

Why You Should Buy a New Car From Us

BMW of West Springfield is your leading new and used Massachusetts and Northern Connecticut BMW dealer providing Hampden County and Northern Hartford County with high qua ... Read more
BMW of West Springfield is your leading new and used Massachusetts and Northern Connecticut BMW dealer providing Hampden County and Northern Hartford County with high quality new BMW 3-Series, 6-Series, 6-Series, 7-Series, 328xi, X3, X5, Z4 and Certified Pre-Owned SAY YOU SAY THIS ON AUTOTRADER EMAIL US TO CHECK AVAILABILITY

Why You Should Buy a Used Car From Us

BMW of West Springfield is now a Gengras dealership. At BMW of West Springfield, Massachusetts you will find a great deal and a comfortable experience while shopping for ... Read more
BMW of West Springfield is now a Gengras dealership. At BMW of West Springfield, Massachusetts you will find a great deal and a comfortable experience while shopping for a new, certified, or preowned BMW 1 Series, 3 Series, 5 Series, 6 Series, 7 Series, M3, M5, M6, X3, X5, X6, or Z4 SAY YOU SAY THIS ON AUTOTRADER EMAIL US TO CHECK AVAILABILITY.

Dealer Disclaimer

Sales Tax, Title, License Fee, Registration Fee, Dealer Documentary Fee, Finance Charges, Emission Testing Fees and Compliance Fees are additional to the advertised price ... Read more
Sales Tax, Title, License Fee, Registration Fee, Dealer Documentary Fee, Finance Charges, Emission Testing Fees and Compliance Fees are additional to the advertised price.
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A certified pre-owned car has passed a strict inspection by the original manufacturer and is backed by an extended warranty.
Some brands group models with similar body styles together. (Ex: BMW 3 Series or Mercedes-Benz C-Class)
Trim refers to both exterior and interior options that enchance a base model. (Ex: Ford Mustang GT or Honda Accord EX)
These dealers accept offers from our Trade-In Marketplace, which determines the value of your car and provides an instant, free offer. Offers are guaranteed as long as the car's condition and information are verified.
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Dealer Ratings

24-Month Overall Rating
  • 4.0
    Customer Service
  • 4.1
    Quality Of Work
  • 4.3
    Friendliness
  • 4.0
    Overall Experience
  • 4.2
    Price

Dealership Reviews

1 - 5 of 111 
amenwer6/06/2015 09:27:53 PM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SERVICE
Would I Recommend this Dealer:Yes
Who Helped Me:Christopher Hughes,Edwin Torres,Jerome Ballesteros
Edwin Torres, sales and Jerome Ballesteros, New Car Sales Manager demonstrated outstanding customer service, coupled with a friendly atmosphere. Best car buying experience EVER! Thanks Gengras BMW of West Springfield! And just to confirm the exceptional services, even after the sale: My son and I came in this afternoon for a car wash and while we were waiting, Christopher Hughs presented my son with a model figurine which created a memorable experience for the child as well. A very satisfied family, just wish I could take this five star and double it!
BMW of West Springfield responded to this review
6/11/2015
Thank you for the positive feedback on your recent purchase and service visits at BMW of West Springfield. We strive to exceed our client’s expectations and it certainly seems we have done so for your family. We look forward to a long future of servicing your family’s BMW needs, both in Sales and Service! Thank you again for the feedback! Chris Hughes
avalon1235/01/2015 08:32:29 PM
4.5
Overall Rating
Customer Service
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(USED)
Would I Recommend this Dealer:Yes
Who Helped Me:Christopher Hughes,Justin Isenburg
We have been searching for a used Avalon ( not too old or too loved but feeling new) We could not find what we wanted, ANYWHERE. We started looking for different types of cars . Which led us to the Best service we have ever had.!!!! at BMW of West Springfield. Justin Isenberg and his manger , Chris Hughes Listened to OUR Wants!!! Really Listened . A young man met us in the lot and brought us to Justin . ( We had been driving many ,many, many, lots of other dealers and no one comes into the lot if your looking. They want you to go into them. ) Justin asked us qualifying questions in a conversation that was comfortable as sitting around the kitchen table. NO Pressure . He found us the car we were looking for a Toyota Avalon in BEAUTIFUL condition and a perfect price. We will consider a BMW on our next car . and will look for Justin again and again.. Thank you so Much Justin.
Debrav234/29/2015 05:06:30 PM
1.8
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:No
Who Helped Me:Jason Paoletta
Was reluctant to purchase this incidental insurance but sales person , tony lam , assured me that it covered everything because they actually order the parts ! Well 4 months into the new x5 I needed the insurance and guess what ? It wasn't covered !!!! I was totally lied to to get the sale ! Tony used the " misunderstanding " card when confronted with his words !
Happy BMW customer4/18/2015 08:57:14 PM
4.8
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(USED)
Would I Recommend this Dealer:Yes
Who Helped Me:Bryce Piemonte
I have owned five - soon to be six - BMWs. Al but one were from BMW dealers. Two buying experiences were fine/average - I don't even remember the sales people. One salesman was excellent and I would have gone back to him but he had left the dealership. One bad experience but that wasn't fault of saleswoman. I had several phone conversations and email exchanges with Bryce Piemonte before driving two hours from my home to look at a pre-owned wagon I had seen on auto trader. Obviously, I would not have taken the time to drive to Massachusetts if Bryce had not been courteous, helpful, and polite on the phone, but it was really a pleasure to meet him in person. I have a son the same age and I am pleased to report that Bryce is as professional and attentive as I would want my son to be with an older customer. He immediately established a friendly rapport without being ingratiating or slick. Certainly not your typical bad stereo type of a car salesman. I believe he was honest and straight forward. I had a trade with high miles and the financials were a bit tricky, but Bryce and the used sales manager, Chris Hughes, were patient and helpful making the numbers work.. I would buy another car from them tomorrow and will certainly go back for my next one. I will recommend the dealership to others even though it is a few hours drive (but a very easy one!) Well worth it and better to do business with than local Albany area BMW dealers. Long story short - Bryce was a pleasure to work with, as was Chris. Thanks.
jonas3/29/2015 04:30:08 PM
1.4
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:No
Who Helped Me:Stephen King
i made an offer for a car they accepted it and send the sale agreement and i put down a 3000$ deposit and a loan approved,, after that they went silent, no one calling me back or updating me...i was calling them and leaving voice mails with no response. my car was still online and you could make inquiries about it i threatened to call bmw north america if i don't get any response. this is when thwy replied tht the car is sold and they refunded me my deposit!!
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