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Balise Lexus

1385 Riverdale StWest Springfield, MA 01089
1-888-380-35781-888-380-3578
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Services and Amenities

  • Factory Authorized Service Center
  • Body Shop
  • Loaner Cars
  • Parts & Accessories
  • Courtesy Shuttle
  • Detailing
  • Customization
  • Business Center
  • Internet Access
  • Handicapped Accessible
  • Comfortable Waiting Area
  • Delivery Options
View all services and amenities

Why You Should Buy a New Car From Us

You're a Smart Shopper! You know what it takes to find a great deal on a New Car. If you're looking for the perfect new vehicle, you will be in-control as you use the Ca ... Read more
You're a Smart Shopper! You know what it takes to find a great deal on a New Car. If you're looking for the perfect new vehicle, you will be in-control as you use the Car Shopping Tools on this website to find the vehicle you want! Plus, you can check out the Current Online Specials and Promotions that change all the time!

Why You Should Buy a Used Car From Us

You're a Smart Shopper! You know what it takes to find a great deal on a quality pre-owned vehicle. Whether you're looking for a great deal on a Low Price Car or Low Mile ... Read more
You're a Smart Shopper! You know what it takes to find a great deal on a quality pre-owned vehicle. Whether you're looking for a great deal on a Low Price Car or Low Mileage Car, you will be in-control as you use the Car Shopping Tools on this website to find the vehicle you want! Plus, you can check out the Current Online Specials and Promotions that change all the time!

Dealer Disclaimer

Full disclaimer can be viewed at http://www.baliselexus.com/Disclaimers
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Certified Cars A certified pre-owned car has passed a strict inspection by the original manufacturer and is backed by an extended warranty.
Some brands group models with similar body styles together. (Ex: BMW 3 Series or Mercedes-Benz C-Class)
Trim refers to both exterior and interior options that enchance a base model. (Ex: Ford Mustang GT or Honda Accord EX)
These Participating Dealers accept the Kelley Blue BookSM Instant Cash Offer which is a free actual offer based on your specific car's condition and features. Once the Dealer inspects your vehicle to verify the information and confirm the condition of your car, you decide if you want to walk away with cash, use the Offer toward the purchase of another vehicle, or do nothing at all.
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Dealer Ratings

24-Month Overall Rating
  • 4.8
    Customer Service
  • 4.9
    Quality Of Work
  • 4.8
    Friendliness
  • 4.8
    Overall Experience
  • 4.7
    Price

Dealership Reviews

1 - 5 of 94 
Bill 8/15/2016 11:04:59 AM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(USED)
Would I Recommend this Dealer:Yes
Who Helped Me:Cheryl, Marc, Bill and Kiana
Started with Cheryl at the front desk and immediately felt comfortable, from there the process was painless while working with Marc in sales and Bill in finance. Upon delivery Kiana ran through (patiently) the technology and operation of the car. Summary is that it's a great place and I highly recommend them !
DisgruntledBuyer7/31/2016 07:16:22 AM
1.8
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(USED)
Would I Recommend this Dealer:No
Who Helped Me:Noah Cahillane, Yitzark Kaluche
I spotted a vehicle that I loved at Balise Lexus in West Springfield. One of the sales guy's took me on a test drive and I decided it was the vehicle for me. When we went back to the office to talk numbers the gentleman was very rude and showed no interest in working a deal, he even told me "the nice thing about America is you can go elsewhere and buy what you want". Weeks later I noticed that the price of the vehicle had dropped to the price range that I was initially looking for. Even though I was turned off by the sales guy and the dealership, I went back and decided that I would try to work a deal with someone else. I ended up working with the sales manager. I told him about my previous experience and he seemed somewhat apologetic. We ended up striking a deal! Everything was in place and I was ready to get my car and enjoy....Wrong! Fifteen minutes before I leave to pick up the vehicle (3 days after making the deal), I get a call from the sales manager telling me the vehicle has been in an accident!! It turns out that one of his sales associates backed the vehicle into the gas pump! I was furious beyond belief....who does that on the day of a pick up??!! The car also has rear view camera's. I went to inspect the damage the rear bumper was completely smashed and damaged. As you could imagine I did not buy the car. The sales manager simply said "sorry I will refund your money". It was the most insincere apology ever and he didnt even offer up any alternatives. Do not buy from this dealership....poor customer service! The car was a 2012 infiniti m37x.
RX3507/29/2016 11:08:14 AM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(USED)
Would I Recommend this Dealer:Yes
Who Helped Me:Ed Ladika. Bill Gryszkiewicz and Tim Cardillo
At the age of 68 I have dealt with many automobile dealerships and purchased primarily new vehicles but without a doubt this experience with Balise Lexus has been by far the best ever. The manner in which your complete staff handles themselves throughout our visits was nothing less than exceptional. Ed Ladika represents your dealership and the Lexus product professionally, enthusiastically and was a gentleman to work with. Your business manager Bill Gryszkiewicz was very through and made the sign out portion easy by explaining in detail all the necessary documentation require for both parties. Again I would like to thank Ed Ladika. Bill Gryszkiewicz and Tim Cardillo for our Lexus experience. Jack Ouimet
Mo11056/30/2016 12:57:28 PM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(USED)
Would I Recommend this Dealer:Yes
Who Helped Me:Samuel cortez
Went there dealt with samuel cortez , by far best experience in a car dealership! He took the time to listen to what i want and mad it happen
MJ6/22/2016 01:15:30 PM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(USED)
Would I Recommend this Dealer:Yes
Who Helped Me:Barbara, Bill
Everyone I've dealt with at Belise is great - very friendly and helpful. I just purchased my second Lexus from them because of their quality, attention to service and detail. This is the first time I've ever returned to the same dealer to buy another car! You can't go wrong with them - they really do live up to their standards.
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This image is a stock photo and is not an exact representation of any vehicle offered for sale. Advertised vehicles of this model may have styling, trim levels, colors and optional equipment that differ from the stock photo.
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Balise Lexus : West Springfield, MA 01089 Car Dealership, and Auto Financing - Autotrader