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Balise Lexus

1385 Riverdale StWest Springfield, MA 01089
1-888-380-35781-888-380-3578
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Services and Amenities

  • Factory Authorized Service Center
  • Body Shop
  • Loaner Cars
  • Parts & Accessories
  • Courtesy Shuttle
  • Detailing
  • Customization
  • Business Center
  • Internet Access
  • Handicapped Accessible
  • Comfortable Waiting Area
  • Delivery Options
View all services and amenities

Why You Should Buy a New Car From Us

You're a Smart Shopper! You know what it takes to find a great deal on a New Car. If you're looking for the perfect new vehicle, you will be in-control as you use the Ca ... Read more
You're a Smart Shopper! You know what it takes to find a great deal on a New Car. If you're looking for the perfect new vehicle, you will be in-control as you use the Car Shopping Tools on this website to find the vehicle you want! Plus, you can check out the Current Online Specials and Promotions that change all the time!

Why You Should Buy a Used Car From Us

You're a Smart Shopper! You know what it takes to find a great deal on a quality pre-owned vehicle. Whether you're looking for a great deal on a Low Price Car or Low Mile ... Read more
You're a Smart Shopper! You know what it takes to find a great deal on a quality pre-owned vehicle. Whether you're looking for a great deal on a Low Price Car or Low Mileage Car, you will be in-control as you use the Car Shopping Tools on this website to find the vehicle you want! Plus, you can check out the Current Online Specials and Promotions that change all the time!

Dealer Disclaimer

Full disclaimer can be viewed at http://www.baliselexus.com/Disclaimers
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A certified pre-owned car has passed a strict inspection by the original manufacturer and is backed by an extended warranty.
Some brands group models with similar body styles together. (Ex: BMW 3 Series or Mercedes-Benz C-Class)
Trim refers to both exterior and interior options that enchance a base model. (Ex: Ford Mustang GT or Honda Accord EX)
These dealers accept offers from our Trade-In Marketplace, which determines the value of your car and provides an instant, free offer. Offers are guaranteed as long as the car's condition and information are verified.
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Dealer Ratings

24-Month Overall Rating
  • 5.0
    Customer Service
  • 5.0
    Quality Of Work
  • 5.0
    Friendliness
  • 4.7
    Overall Experience
  • 4.5
    Price

Dealership Reviews

1 - 5 of 38 
Arkadi12/13/2014 12:25:59 AM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(USED)
Would I Recommend this Dealer:Yes
Who Helped Me:Jose
This is my second Lexus vehicle . Great place, great people, the best experience ever!!! My next purchase will be only from Balise Lexus. Thank you Balise Lexus. Zak Family.
stella9412/12/2014 08:52:17 PM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(USED)
Would I Recommend this Dealer:Yes
Who Helped Me:Kate Bedard
I was driving a 1994 Lexus ES300 & was on the search to replace it. Knowing the quality of a Lexus I planned on purchasing another. From the moment I walked through the doors at Balise Lexus I was pleased! I was there to look at a 2011 RX350 - I was greeted by Kate Bedard who immediately impressed me and I did purchase that car from her. Maggie (RX350) and I are a perfect match thanks to Kate (sales), Chandran (sales manager), Bill (finance) & Aleesha (delivery specialist) who made this dream possible!
llachance@bankers-capital.com6EED12/06/2014 05:35:41 PM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:Yes
Who Helped Me:Marc Thompson
My initial dealing with Balise Lexus was in 1993. My first Salesman was Marc Thompson and since then I have leased either 9 or 10 Lexus LS 460's. I have lost track. It start with the 400 then the 430 and have been in the 460 ever since it came out. Mark is STILL and has been my only salesman in all those years. That is unheard of in the car business. Balise Lexus has done ALL my service over those years. They pick up my car at work, leave me a free Lexus loaner, deliver my car back to my office washed and vacuumed and we swap keys and away they go. After 21 years, 9 cars, all the service.....I have only been to their dealership ONCE. That is correct. Once was the first time in 1993. I have never had to go back there physically ever again. Marc Thompson left my office this morning with my newest car lease. All we did was swap plates, swap keys, sign the Lease at my office and inform me of any new toys or features this car has over the previous one. One last thing. A new Lexus dealership came to my town which is literally a 1/2 mile from my office about 10 years ago. I have never walked in their doors ever. Balise Lexus is 75 miles from my office. What difference does it matter if I never have to go there. They come to me. That is personalized service from a person in addition to a dealership. Why fix anything if it ain't broke. I'm still young enough to hopefully see another 21 years in Lexus' with Balise Lexus. I would hate to see you leave Marc. By the way, Every new car lease takes literally 10 minutes on the phone to negotiate. What Color and how much? That's it. Don't need to test drive the same vehicle I have been driving for 21 years. Time is valuable and time is money. Marc and Balise save me a lot of time and it is worth doing business with someone who understands that and trusts you and you trust them after all these years. Can you image trusting a car salesman??? I should have written these review many years ago because nothing has changed in 21 years. You guys are the Best!! Thank you for everything you do!!!!! Larry LaChance A very satisfied Customer.
Jodypit11/22/2014 06:53:45 PM
5.0
Overall Rating
Customer Service
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:Yes
Who Helped Me:Ed ladika,bill,leena
This is my 4th Lexus gx 460 and 470. I have had Ed Ladika for all my vehicles. He is outstanding. He gets you exactly what you are looking for. Bill in finance was also outstanding. Leena also knows her job. The customer service is the best anywhere. This keeps me coming back. The car is amazing with no problems ever. Lexus delivers a great vehicle. Jody Pitoniak Wilbraham Ma
rwb944p@aol,com705211/20/2014 02:23:11 PM
4.8
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(USED)
Would I Recommend this Dealer:Yes
Who Helped Me:Kate Bedard and Bill your Finance guy
Just a short note. At the time I took delivery of my I S 250, I was more than pleased the overall quality of service. Between Bill your finance guy and Kate Bedard in sales, on a scale of 1 to 10 they are clearly an eleven. Thanks to these folks, specifically Kate, this is my third LEXUS through the BALISE organization. My thanks for exceeding my expectations. Bob Bourgeois
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This image is a stock photo and is not an exact representation of any vehicle offered for sale. Advertised vehicles of this model may have styling, trim levels, colors and optional equipment that differ from the stock photo.
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