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Balise Lexus

1385 Riverdale StWest Springfield, MA 01089
1-888-380-35781-888-380-3578
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Services and Amenities

  • Factory Authorized Service Center
  • Body Shop
  • Loaner Cars
  • Parts & Accessories
  • Courtesy Shuttle
  • Detailing
  • Customization
  • Business Center
  • Internet Access
  • Handicapped Accessible
  • Comfortable Waiting Area
  • Delivery Options
View all services and amenities

Why You Should Buy a New Car From Us

You're a Smart Shopper! You know what it takes to find a great deal on a New Car. If you're looking for the perfect new vehicle, you will be in-control as you use the Ca ... Read more
You're a Smart Shopper! You know what it takes to find a great deal on a New Car. If you're looking for the perfect new vehicle, you will be in-control as you use the Car Shopping Tools on this website to find the vehicle you want! Plus, you can check out the Current Online Specials and Promotions that change all the time!

Why You Should Buy a Used Car From Us

You're a Smart Shopper! You know what it takes to find a great deal on a quality pre-owned vehicle. Whether you're looking for a great deal on a Low Price Car or Low Mile ... Read more
You're a Smart Shopper! You know what it takes to find a great deal on a quality pre-owned vehicle. Whether you're looking for a great deal on a Low Price Car or Low Mileage Car, you will be in-control as you use the Car Shopping Tools on this website to find the vehicle you want! Plus, you can check out the Current Online Specials and Promotions that change all the time!

Dealer Disclaimer

Full disclaimer can be viewed at http://www.baliselexus.com/Disclaimers
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Certified Cars A certified pre-owned car has passed a strict inspection by the original manufacturer and is backed by an extended warranty.
Some brands group models with similar body styles together. (Ex: BMW 3 Series or Mercedes-Benz C-Class)
Trim refers to both exterior and interior options that enchance a base model. (Ex: Ford Mustang GT or Honda Accord EX)
These Participating Dealers accept the Kelley Blue BookSM Instant Cash Offer which is a free actual offer based on your specific car's condition and features. Once the Dealer inspects your vehicle to verify the information and confirm the condition of your car, you decide if you want to walk away with cash, use the Offer toward the purchase of another vehicle, or do nothing at all.
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Dealer Ratings

24-Month Overall Rating
  • 4.9
    Customer Service
  • 4.9
    Quality Of Work
  • 4.9
    Friendliness
  • 4.9
    Overall Experience
  • 4.8
    Price

Dealership Reviews

1 - 5 of 92 
RX3507/29/2016 11:08:14 AM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(USED)
Would I Recommend this Dealer:Yes
Who Helped Me:Ed Ladika. Bill Gryszkiewicz and Tim Cardillo
At the age of 68 I have dealt with many automobile dealerships and purchased primarily new vehicles but without a doubt this experience with Balise Lexus has been by far the best ever. The manner in which your complete staff handles themselves throughout our visits was nothing less than exceptional. Ed Ladika represents your dealership and the Lexus product professionally, enthusiastically and was a gentleman to work with. Your business manager Bill Gryszkiewicz was very through and made the sign out portion easy by explaining in detail all the necessary documentation require for both parties. Again I would like to thank Ed Ladika. Bill Gryszkiewicz and Tim Cardillo for our Lexus experience. Jack Ouimet
Mo11056/30/2016 12:57:28 PM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(USED)
Would I Recommend this Dealer:Yes
Who Helped Me:Samuel cortez
Went there dealt with samuel cortez , by far best experience in a car dealership! He took the time to listen to what i want and mad it happen
MJ6/22/2016 01:15:30 PM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(USED)
Would I Recommend this Dealer:Yes
Who Helped Me:Barbara, Bill
Everyone I've dealt with at Belise is great - very friendly and helpful. I just purchased my second Lexus from them because of their quality, attention to service and detail. This is the first time I've ever returned to the same dealer to buy another car! You can't go wrong with them - they really do live up to their standards.
raclarke6/14/2016 07:25:03 AM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SERVICE
Would I Recommend this Dealer:Yes
Who Helped Me:Kate Bedard, Paul Sowa
Having owned 6 Lexus vehicles over the past 20+ years, my recent experience with Balise Lexus confirmed why I choose Lexus. I recently bought a 2010 RX 350 with 96,000 miles from them and I felt it was a good bet considering my 2000 RX 300 had over 260,000 miles. After about 1,500 miles, however, the air conditioning went out and I needed a new A/C clutch and compressor - not an insignificant repair and highly unusual. I contacted my Lexus Sales Consultant, Kate Bedard, who sold me the car. Kate immediately understood and lead the effort in resolving the situation. Early the next morning, I received a call from Paul Sowa, Service Manger, who said that they would take care of it with almost no cost to me. In addition he told me that they would pick up my car, provide a loaner, then deliver the car back to me - which is no small task since I live about 150 miles from the dealership. Paul's words to me were, "You bought the car expecting that the air conditioner works and that is what you should have." I want to thank Kate, Paul, and the Balise Team for their outstanding customer service, exceeding my expectations and confirming once again why I choose Lexus.
dickydoo6/10/2016 08:45:15 PM
5.0
Overall Rating
Overall Experience
Reason for My Visit:SALES(USED)
Would I Recommend this Dealer:Yes
Who Helped Me:Bill in financing was efficient and pleasant. An excellent representative.
Our experience with Balise Lexus couldn't have been better. Our "point man, JimMaiolo is a treasure. He made us feel like family. A pleasure all the way.
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This image is a stock photo and is not an exact representation of any vehicle offered for sale. Advertised vehicles of this model may have styling, trim levels, colors and optional equipment that differ from the stock photo.
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Balise Lexus : West Springfield, MA 01089 Car Dealership, and Auto Financing - Autotrader