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Balise Lexus

1385 Riverdale StWest Springfield, MA 01089
1-888-380-35781-888-380-3578
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Services and Amenities

  • Factory Authorized Service Center
  • Body Shop
  • Loaner Cars
  • Parts & Accessories
  • Courtesy Shuttle
  • Detailing
  • Customization
  • Business Center
  • Internet Access
  • Handicapped Accessible
  • Comfortable Waiting Area
  • Delivery Options
View all services and amenities

Why You Should Buy a New Car From Us

You're a Smart Shopper! You know what it takes to find a great deal on a New Car. If you're looking for the perfect new vehicle, you will be in-control as you use the Ca ... Read more
You're a Smart Shopper! You know what it takes to find a great deal on a New Car. If you're looking for the perfect new vehicle, you will be in-control as you use the Car Shopping Tools on this website to find the vehicle you want! Plus, you can check out the Current Online Specials and Promotions that change all the time!

Why You Should Buy a Used Car From Us

You're a Smart Shopper! You know what it takes to find a great deal on a quality pre-owned vehicle. Whether you're looking for a great deal on a Low Price Car or Low Mile ... Read more
You're a Smart Shopper! You know what it takes to find a great deal on a quality pre-owned vehicle. Whether you're looking for a great deal on a Low Price Car or Low Mileage Car, you will be in-control as you use the Car Shopping Tools on this website to find the vehicle you want! Plus, you can check out the Current Online Specials and Promotions that change all the time!

Dealer Disclaimer

Full disclaimer can be viewed at http://www.baliselexus.com/Disclaimers
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A certified pre-owned car has passed a strict inspection by the original manufacturer and is backed by an extended warranty.
Some brands group models with similar body styles together. (Ex: BMW 3 Series or Mercedes-Benz C-Class)
Trim refers to both exterior and interior options that enchance a base model. (Ex: Ford Mustang GT or Honda Accord EX)
These Participating Dealers accept the Kelley Blue BookSM Instant Cash Offer which is a free actual offer based on your specific car's condition and features. Once the Dealer inspects your vehicle to verify the information and confirm the condition of your car, you decide if you want to walk away with cash, use the Offer toward the purchase of another vehicle, or do nothing at all.
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Dealer Ratings

24-Month Overall Rating
  • 4.9
    Customer Service
  • 4.9
    Quality Of Work
  • 4.9
    Friendliness
  • 4.9
    Overall Experience
  • 4.8
    Price

Dealership Reviews

1 - 5 of 79 
kirspy104/19/2016 11:11:08 PM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:Yes
Who Helped Me:Bill Gryszkiewicz, Isaac Kaluche
I am a young professional and a second time car buyer, though the first time, I wasn't as involved in the process. I owned my last vehicle for over 9 years, so car shopping was EXTREMELY nerve wracking. I don't like change. Period. So the thought of buying a new car, gave me a lot of anxiety. Before choosing Balise Lexus, I had been doing a lot of research on body styles, prices, and overall vehicle quality online. Once I narrowed it down, I knew I was heading to Balise because I am a big fan of their customer service. I was stuck between two vehicles, and one of them was the Lexus RX 350. A close family friend of mine had been working for Balise Lexus for a while, and I decided to check out that car first with him. I was totally overwhelmed by the luxurious customer service as soon as I entered the building. The car I was looking at was already in front and ready to be shown when I arrived, and Isaac was so thorough, and answered every little question I had. After looking at other Lexus mid-sized SUV models, I finally decided on the 2016 RX 350. The prices were unbeatable! I was so excited to know that I could afford this beautiful luxury car! But the excitement didn't stop there. I was blown away by the atmosphere, how laid back everyone is and how informative and "not-pushy" all of the people I encountered were. The Lexus owners lounge was the coolest thing ever. They really cater to their customers by offering several coffee and tea options, pastries, sandwiches, cold beverages, and even a small dining area. The computer cafe was awesome, too! I just can't talk more highly of this dealership. By far exceeded any expectations that I ever had in a dealership.
Elizabeth4/16/2016 10:13:12 PM
4.8
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(USED)
Would I Recommend this Dealer:Yes
Who Helped Me:Barbara Spear
Barbara Spear is the best salesperson I have ever dealt with! She returns every email and call, answers every question, is extremely efficient and she does all this in such a caring and patient way! The service department is excellent as well.
chris'll p 4/16/2016 08:16:03 AM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:Yes
Who Helped Me:Marc Thompson, Alicia, Bill
We have been leasing our vehicle from Balise for 25 years now. Marc Thompson has been our advisor each time and does a fantastic job. Coming to the dealership is always a pleasure.
cubanrefugee4/01/2016 08:22:27 PM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:Yes
Who Helped Me:Katharine
I spent all day calling every Lexus dealer in the country looking for one specific car with very specific components under a very unique situation. I connected with Katharine, who had already prefaced her call with a descriptive email. Let me tell you, you can really learn A LOT about a particular dealership and it's level of quality by how you are treated on the phone. I can't even start counting how many were totally unprofessional but I can count the ones who stood out and Balise almost made me feel like I was there AND comfortable. Katharine, as were all of the other employees I could hear in the background, was very knowledgeable and extremely patient. No matter the outcome of my search for my one true love, I will always remember Balise.
Frankafrank 3/27/2016 07:29:26 AM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:Yes
Who Helped Me:Isaac Kaluche
I've bought a lot of cars, this was my first time dealing with balise Lexus, everyone was so nice, Isaac was my sales rep, the nicest salesman I've ever met, no pressure, got me the deal I wanted and the payment I wanted right away, I will definitely be back to buy another car from there. Thank you
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This image is a stock photo and is not an exact representation of any vehicle offered for sale. Advertised vehicles of this model may have styling, trim levels, colors and optional equipment that differ from the stock photo.
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Balise Lexus : West Springfield, MA 01089 Car Dealership, and Auto Financing - Autotrader