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Balise Honda

400 Riverdale RoadWest Springfield, MA 01089
1-877-696-95171-877-696-9517

Services and Amenities

  • Service Centers
  • Factory Authorized Service Center
  • Body Shop
  • Parts & Accessories
  • Courtesy Shuttle
  • Detailing
  • Business Center
  • Internet Access
  • Handicapped Accessible
  • Comfortable Waiting Area
  • Delivery Options
View all services and amenities

Why You Should Buy a New Car From Us

Here at Balise we have been helping people buy cars since 1929. We belive in treating people the way they want to be treated, giving them a fair price & providing outsta ... Read more
Here at Balise we have been helping people buy cars since 1929. We belive in treating people the way they want to be treated, giving them a fair price & providing outstanding customer service. Our staff will take the time to find our what you want and what you need. Our inventory is greater than anyone's assuring you will find the car you want, if we don't have it we will get it. Come see why You'll Do Better At Balise!!

Why You Should Buy a Used Car From Us

At Balise Honda, we hand pick our pre-owned inventory, run it through a rigorous inspection process and only when our Master Mechanic and our General Manager are satisfie ... Read more
At Balise Honda, we hand pick our pre-owned inventory, run it through a rigorous inspection process and only when our Master Mechanic and our General Manager are satisfied THAT is when we place it in our inventory, assuring you only see the cream of the crop. Come see us and we promise, You'll Do Better At Balise.

Languages Spoken

  • Español

Dealer Disclaimer

Full disclaimer can be viewed at http://www.balisehonda.com/disclaimer.htm
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Certified Cars A certified pre-owned car has passed a strict inspection by the original manufacturer and is backed by an extended warranty.
Some brands group models with similar body styles together. (Ex: BMW 3 Series or Mercedes-Benz C-Class)
Trim refers to both exterior and interior options that enchance a base model. (Ex: Ford Mustang GT or Honda Accord EX)
These Participating Dealers accept the Kelley Blue BookSM Instant Cash Offer which is a free actual offer based on your specific car's condition and features. Once the Dealer inspects your vehicle to verify the information and confirm the condition of your car, you decide if you want to walk away with cash, use the Offer toward the purchase of another vehicle, or do nothing at all.
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Dealer Ratings

24-Month Overall Rating
  • 4.2
    Customer Service
  • 4.3
    Quality Of Work
  • 4.4
    Friendliness
  • 4.0
    Overall Experience
  • 4.1
    Price

Dealership Reviews

1 - 5 of 74 
Glenn Harnish7/24/2016 05:36:14 PM
1.0
Overall Rating
Overall Experience
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:No
Who Helped Me:Letter from Larry Bass
Just want to put out there what happened to me on Saturday July 16th after receiving a letter from Larry Bass the general manager at Balise Honda. This is the exact wording in on paragraph of letter. "On Saturday, You may receive an additional $7,382 more than the estimated Trade in value for your CRV". They offered two thousand dollars less than KBB and the vehicle is in great shape with only 17,000 Miles. Next paragraph! Wife name, because we need your vehicle IMMEDIATELY, I'm writing to offer you the new Honda of your choice at our discount - Which is substantially lower than the retail selling price. The offer on the new vehicle was full sticker price! So I'm spreading the word as much as I can about this because I think everyone's time is valuable and this was a complete waste of time. I will never buy a car there and we will now have our oil changes and general maintenance done elsewhere. I'm just putting this out there so you can judge on your own if is the type of place you want to do business with.
jbxxx5/08/2016 04:07:07 PM
2.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SERVICE
Would I Recommend this Dealer:No
Who Helped Me:unknown
I had an 8:00AM appointment for an oil change and tire rotation. It took two hours to perform that service. That is totally unacceptable.
ajackson2/16/2016 01:54:00 PM
4.8
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SERVICE
Would I Recommend this Dealer:Yes
Who Helped Me:Colleen
On February 16 I had a dead battery the forecasted weather -6 degrees below in Springfield. I called the customer service number and was received with a courteous and understanding voice. I was able to bring my car in (after recharged by AAA). I have been a customer of Balise for over 20 year and 6 cars (all Hondas - from Miguel) later I am still raving about Balise Honda. A few years ago thing got a little lax but I am happy to say it appears you are back on the ball! - Great Customer Service (with a smile). I was very impressed by Colleen's greetings, knowledge of the work to be done, time and other details that matters most to me. She has a pleasant personality, politically correct friendly and personable. It was a pleasure to have the opportunity to meet her. I also believe the repair technicians did a wonderful job- Kudos to them! Thank you Balise Honda Service.
98nicnic792/12/2016 05:25:07 PM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SERVICE
Would I Recommend this Dealer:Yes
Who Helped Me:Colleen Jenkins
Colleen explained everything thoroughly and all of my questions were answered. She made me aware of all extended warranties and all recalls for my vehicle. She also explained the extended warranty claim process to my satisfaction. Excelent customer service!
SgtWJS1/26/2016 10:26:31 AM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SERVICE
Would I Recommend this Dealer:Yes
Who Helped Me:Andrew Corbin??name on work sheet
Brought my 2012 CR-V in for service and was slightly early for my appointment. Was taken in right away and greeted by a very friendly service rep. (Don't remember his name) Explained to him what I wanted done and about a slight problem I had had the last time in for service. He checked it right away and made sure it was fixed .(rear window wiper not installed properly) Waited less than hour for all work to be done. Never have had any trouble with Balise Honda or Balise Lexus
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Balise Honda : West Springfield, MA 01089 Car Dealership, and Auto Financing - Autotrader