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Bertera Subaru of West Springfield

499 Riverdale StWest Springfield, MA 01089
1-877-938-17111-877-938-1711

Why You Should Buy a New Car From Us

Bertera Subaru has been making it all about you, our customers, for over 35 years. Our focus has been and continues to be providing a hassel free automotive shopping, buy ... Read more
Bertera Subaru has been making it all about you, our customers, for over 35 years. Our focus has been and continues to be providing a hassel free automotive shopping, buying, and ownership experience customers deserve. In addition our Preffered Owners Program allows you take advantage of our "Free Tires for Life" program, service loaners, and special discounts on parts, accessories, service, and even your next vehicle! We make it easy because it should be, at Bertera Subaru "It's all about YOU!"

Why You Should Buy a Used Car From Us

Bertera Subaru has been making it all about you, our customers, for over 35 years. Every vehicle we offer has been thoroughly inspected to ensure they meet the strict qua ... Read more
Bertera Subaru has been making it all about you, our customers, for over 35 years. Every vehicle we offer has been thoroughly inspected to ensure they meet the strict quality standards our customers have learned they can expect from us. Our focus has been and continues to be providing a hassel free automotive shopping, buying, and ownership experience customers deserve. Let the professionals at Bertera Subaru make it easy, remember at Bertera Subaru, "It's all about YOU"!

Dealer Disclaimer

Sales Tax, Title, License Fee, Registration Fee, Dealer Documentary Fee, Finance Charges, Emission Testing Fees and Compliance Fees are additional to the advertised price ... Read more
Sales Tax, Title, License Fee, Registration Fee, Dealer Documentary Fee, Finance Charges, Emission Testing Fees and Compliance Fees are additional to the advertised price.
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A certified pre-owned car has passed a strict inspection by the original manufacturer and is backed by an extended warranty.
Some brands group models with similar body styles together. (Ex: BMW 3 Series or Mercedes-Benz C-Class)
Trim refers to both exterior and interior options that enchance a base model. (Ex: Ford Mustang GT or Honda Accord EX)
These dealers accept offers from our Trade-In Marketplace, which determines the value of your car and provides an instant, free offer. Offers are guaranteed as long as the car's condition and information are verified.
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Dealer Ratings

24-Month Overall Rating
  • 4.7
    Customer Service
  • 4.7
    Quality Of Work
  • 4.7
    Friendliness
  • 4.6
    Overall Experience
  • 4.6
    Price

Dealership Reviews

1 - 5 of 233 
skyelark4/06/2015 07:28:57 PM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:Yes
Who Helped Me:Tom Quesnel,Keith Goldsmith
Best experience ever! Whole process went smooth, welcoming staff, keith was knowledgeable and patient. I financed my vehicle and it was completely painless. There was no pressure and i felt valued. Would definitely recommend.
Roberta from Ct4/06/2015 06:38:44 PM
4.8
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:Yes
Who Helped Me:Rich Santoni,Stan Zancho,Keith Goldsmith,Holly Haile,Janet Squires
On our way to pick up our new 2015 Outback, we had a car accident (4 Cars) on I91 n, luckily only the bumper was damaged, we were ok to drive my 2000 Outback back to Bertera where I bought it 15 years ago. ( Loved that car). When we arrived at Bertera they were closed ( which we knew), but we didn't know where else to drive my car too. When we got there Keith & Stan went a step above .We were overwhelmed by the way they took care of us. They even offered us a ride home back to Ct, but we had a ride coming to get us, so they let us stay inside until our ride was there. The next day Rich Santoni actually had someone deliver my new car to my driveway for me. This company has many Great employees and I can't thank them all enough!!! I highly recommend this dealership to everyone. Thank you so much for all you do ...Much appreciated, Roberta
Rebecca in CT4/06/2015 03:23:19 PM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:Yes
Who Helped Me:Tom Quesnel,Tyler Landry,Nicole Cook
Just purchased a 2015 Legacy. I previously purchased a 2012 Outback from Bertera in Hartford. I am an older woman/driver and when I became aware of all the new technology (EyeSight & Blind Spot Detection among others) I decided I wanted a new Subaru with all the "bells and whistles." I talked to my former Bertera Subaru Hartford salesperson, told him what I wanted, told him I was ready to purchase, just let me know when a car with my options/color was available and I would be there. That was December 2014 and I never heard from him. When my Outback reached 30K miles, I decided I had waited 4 months to hear from Hartford salesman with no results and made contact with Bertera Subaru of West Springfield. From my initial contact with Nicole (because I used my company's auto buying discount program) to my salesperson Tyler Landry, it has been an awesome experience. First of all is the responsiveness and second is the trust. I put down a $500 deposit which Tyler explained would be refunded to me if I decided not to go through with the deal. He found me my exact car combination in 1 day from an upcoming shipment of cars coming from the factory in Indiana to another dealership. In the interim Tyler kept me updated and we discussed (and negotiated) on trade-in value, a further discount on my (already discounted) new car and the anticpated financing . My online credit application was easy to complete. In 30 days my car was delivered and ready for pick-up. The conversation with Tom, the finance person went smoothly with no surprises (except pleasant ones) and both Tom and Tyler spent time reviewing the add-on programs I might be interested in. At no time did I feel pressured and the whole experience was much less stressful then the last couple of cars I had purchased. My salesperson at Bertera Hartford lost out on a chance to have a repeat customer, but it was definitely my win getting to work with Tyler on this buying experience. I would definitely recommend Bertera Subaru of West Springfield and be sure to ask for Tyler for a great buying and customer service experience.
Big G4/03/2015 08:22:19 PM
4.6
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:Yes
Who Helped Me:Stan Zancho,Keith Goldsmith
I was very satisfied and they would go back there again they treated me very well and were very polite I would recommend do it all my friends also
LauraO834/02/2015 10:16:18 PM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:Yes
Who Helped Me:Joe Lupien
My husband and I bought a crosstrek less than a year ago and had a great experience which is why I returned! This time I was in search of a Forester. My salesman was Joe Lupien. He was helpful, friendly and easy to talk to. You can tell he really believes in the product he is selling and he was excited to show me all of the great features. I knew just what I wanted, but my concern was price. Joe worked and got me a great deal! Additionally, I worked with Tom Quesnel for financing. He got me an incredible APR rate and worked to meet my needs. Bertera is where you need to go if you want a low pressure, low stress car buying experience. You will meet genuine people who will go the extra mile for you. Ask for Joe Lupien, you won't be disappointed!
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