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Bertera Chrysler

539 Riverdale StreetWest Springfield, MA 01089
1-866-974-96041-866-974-9604

Services and Amenities

  • Factory Authorized Service Center
  • Body Shop
  • Loaner Cars
  • Rental Cars
  • Parts & Accessories
  • Courtesy Shuttle
  • Detailing
  • Handicapped Accessible
  • Comfortable Waiting Area
  • Delivery Options
View all services and amenities

Why You Should Buy a New Car From Us

Call us right now for your Employee price. No hidden rebates, just pricing that our dealership employees pay.

Why You Should Buy a Used Car From Us

At Bertera Chrysler Dodge Jeep Ram SRT in West Springfield we have been building relationships with our customers for over twenty years. We take pride in knowing that we ... Read more
At Bertera Chrysler Dodge Jeep Ram SRT in West Springfield we have been building relationships with our customers for over twenty years. We take pride in knowing that we provide true outlet pricing to the public. You also get piece of mind with your purchase because all of our vehicles go through a rigorous inspection by Bertera's certified service technicians. We look forward to building a lasting relationship with you, and welcome you into the continuously growing Bertera Family.

Languages Spoken

  • Español
  • Русский

Dealer Disclaimer

Sales Tax, Title, License Fee, Registration Fee, Dealer Documentary Fee, Finance Charges, Emission Testing Fees and Compliance Fees are additional to the advertised price ... Read more
Sales Tax, Title, License Fee, Registration Fee, Dealer Documentary Fee, Finance Charges, Emission Testing Fees and Compliance Fees are additional to the advertised price. Sales Tax, Title, License Fee, Registration Fee, Dealer Documentary Fee, Finance Charges, Emission Testing Fees and Compliance Fees are additional to the advertised price.Depending on the age of the vehicle normal wear and tear should be anticipated. We may or may not have all the keys and floor mats. We will be happy to obtain extra ones for you at our Dealer cost. Please call our toll free number at 800-935-1198 to verify availability, options, and pricing. We try to present all information as accurately as possible, but please call first! Not responsible for listing errors. New car photos may not be of the actual vehicle. Please call for details.
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A certified pre-owned car has passed a strict inspection by the original manufacturer and is backed by an extended warranty.
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These dealers accept offers from our Trade-In Marketplace, which determines the value of your car and provides an instant, free offer. Offers are guaranteed as long as the car's condition and information are verified.
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Dealer Ratings

24-Month Overall Rating
  • 2.3
    Customer Service
  • 2.1
    Quality Of Work
  • 2.8
    Friendliness
  • 2.3
    Overall Experience
  • 2.6
    Price

Dealership Reviews

1 - 5 of 333 
monnietrom2/17/2015 04:38:11 PM
1.4
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(USED)
Would I Recommend this Dealer:No
Who Helped Me:Chris the finance guy.
I was out and about one day, just cruising dealerships in my area to see what was around for standard vehicles. It was really cold, and we walked around for a few minutes, and only one sales person came outside, the sales person I mostly dealt with, Darryl. Within minutes he had the list of cars they had on the lot, and they had the car I really wanted! So we drove it, decided to buy it. This was on a Saturday. I was coming from a lease, so I had to wait until Monday to find out if I could get the car. Monday came around, and yes, I could! I had to put more down than I wanted, but that was understandable and fine. Monday after work I went and signed the papers, and since it was almost 5:00 I said I would come back the next day to pick up the car. Tuesday I called, and I was good to go! However, when I showed up, I was unable to get the car because I had to wait for the bank funds to show up. However, NO ONE had explained this to me. I had just called and drove there for nothing. Still, it was not explained to me why I was waiting. Finally, I spoke with Chris in the finance dept who explained what was going on, on Wednesday, and got to pick up my car at the end of the week Thursday. Overall, I had a horrible experience. Everyone was nice, however it doesn't seem they work well. I could just be spoiled from my previous car sales experiences at Curry Honda, of which I've had plenty and were wonderful, but I would never recommend this dealership. one week later- car failed emissions. was lied to at the service center. Two weeks later- still unable to pass emissions. Dealer has been no help. Have to go to the "motorist assistance center" today to try and take care of it. HORRIBLE EXPERIENCE!!!!!!
Sue M.2/06/2015 01:04:31 PM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:Yes
Who Helped Me:Igor Palgi
I have bought many cars in my past and I have never had such a wonderful experience, from start to finish and I want everyone to know so they can have the same! Bertera Chrysler Jeep Dodge Ram was warm and welcoming from the moment I stepped in and I honestly hit the jackpot when Igor Palgi walked over to introduce himself and assist me. His overall knowledge of the Jeep Grand Cherokee was outstanding and he was able to answer every question I had. I felt so comfortable with him and the deal he was giving me that I bought the car that day. He was able to locate exactly what I wanted in LESS time than he promised me! When my Jeep was delivered, he shared my excitement and took all the time I needed to go over every option and detail of the vehicle. He also gave me valuable advice on a few things about the car I was trading in that I probably would've forgotten in the excitement of my new purchase :) The Jeep Grand Cherokee Overland is beautiful, I am extremely happy with it and thankful to Igor Palgi and Bertera Chrysler Jeep Dodge Ram for making this experience one that I will never forget. I will never go any where else for a vehicle!
Teddy12/29/2014 08:36:00 PM
1.4
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(USED)
Would I Recommend this Dealer:No
Who Helped Me:Finance manager rigby?
Sales manager thinks he is above the customer and would not take the time to meet. Deal was created and changed 5 times through finance manager. Interest rate changed 5 times. Paper work was wrong had to be redone whole deal took forever. Car was only 1/2 tank. Car was not cleaned perfume bottle left in glove box. The whole experience was terrible.
Jeep_owner201412/10/2014 07:51:10 PM
1.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:No
Who Helped Me:Paul
This dealership offered a very sour taste of car shopping to a person who was new to car shopping. The vehicle i requested to test drive and was told was on the lot was there..ended up "Not being on the lot so you can drive this one." Then..when we returned to the dealership to crunch numbers after waiting for 15 minutes I was told I would only be offered $500 for my trade in. After thanking the salesman for our time and requesting our keys back he asked us to wait and told us he would be right back! Instead the "junior" appraiser came back and told me "there is slip in your drive train, have you ever had that checked?" There was nothing wrong with the vehicle...the "junior appraiser" rudely gave me my keys and as I was walking out told me across the dealership, very loudly in front of other customers, "on no planet is that car worth what you're asking for it." When we asked where my vehicle was he pointed outside and said "over there." Not even ten minutes later the general manager of the dealership called and left me a voicemail offering more $ for my trade, and telling me that my business is very important to them. I will not be returning to a Bertera dealership, and don't recommend this dealership to them.
KDeblock5/28/2014 12:11:16 PM
1.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:No
Who Helped Me:
This dealership play games. Salesman Darryl Wilson is worthless - he has absolutely no follow through what so ever - not to mention he keeps doing the whole bait and switch with prices then plays the stupid card - oh I thought we were talking about another vehicle even though we had outlined exactly what we wanted on SEVERAL occasions via the phone AND email. Even wrote the Sales Manager J. Lewis concerning the issues and he never even bothered to acknowledge us. Then called to speak to someone in charge and was given a voice mail to which we still did not get a call. After playing games back and forth for over a month with this inept dealership - went and bought a Chevy. It is obvious that this dealer does not want to sell cars. BEWARE: If they are like this in selling a brand new car - can you imagine the nightmare you will have if you try to get them to stand behind their product or warranties.
Bertera Chrysler Jeep Dodge Ram responded to this review
6/10/2014
First of all, I want to apologize if we did something that outrageous to ellicit this review. However, your demeanor in this review is probably why we did not facilitate a deal with you. Bertera prides itself with great service and the lowest prices. We are the number one Chrysler Jeep Dodge Ram volume dealer in Western Massachusetts and Northern Connecticut so I would hardly say we did not want to sell you a vehicle. Lastly, your opinion of Darryl Wilson is unwarranted. Darryl holds a 96.5% Customer service score for satisfaction and it is not only slanderous to use his name and defame it in public, it is irresponsible. I would never call another person "worthless". In closing, Bertera stands by it's warranties and we also stand by our employees. Good luck in your future endeavours. John Lewis General Manager
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This image is a stock photo and is not an exact representation of any vehicle offered for sale. Advertised vehicles of this model may have styling, trim levels, colors and optional equipment that differ from the stock photo.
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