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Bertera Chrysler

539 Riverdale StreetWest Springfield, MA 01089
1-844-797-97101-844-797-9710
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Services and Amenities

  • Factory Authorized Service Center
  • Body Shop
  • Loaner Cars
  • Rental Cars
  • Parts & Accessories
  • Courtesy Shuttle
  • Detailing
  • Handicapped Accessible
  • Comfortable Waiting Area
  • Delivery Options
View all services and amenities

Why You Should Buy a New Car From Us

Call us right now for your Employee price. No hidden rebates, just pricing that our dealership employees pay.

Why You Should Buy a Used Car From Us

At Bertera Chrysler Dodge Jeep Ram SRT in West Springfield we have been building relationships with our customers for over twenty years. We take pride in knowing that we ... Read more
At Bertera Chrysler Dodge Jeep Ram SRT in West Springfield we have been building relationships with our customers for over twenty years. We take pride in knowing that we provide true outlet pricing to the public. You also get piece of mind with your purchase because all of our vehicles go through a rigorous inspection by Bertera's certified service technicians. We look forward to building a lasting relationship with you, and welcome you into the continuously growing Bertera Family.

Languages Spoken

  • Español
  • Русский

Dealer Disclaimer

Sales Tax, Title, License Fee, Registration Fee, Dealer Documentary Fee, Finance Charges, Emission Testing Fees and Compliance Fees are additional to the advertised price ... Read more
Sales Tax, Title, License Fee, Registration Fee, Dealer Documentary Fee, Finance Charges, Emission Testing Fees and Compliance Fees are additional to the advertised price. Sales Tax, Title, License Fee, Registration Fee, Dealer Documentary Fee, Finance Charges, Emission Testing Fees and Compliance Fees are additional to the advertised price.Depending on the age of the vehicle normal wear and tear should be anticipated. We may or may not have all the keys and floor mats. We will be happy to obtain extra ones for you at our Dealer cost. Please call our toll free number at 800-935-1198 to verify availability, options, and pricing. We try to present all information as accurately as possible, but please call first! Not responsible for listing errors. New car photos may not be of the actual vehicle. Please call for details.
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Certified Cars A certified pre-owned car has passed a strict inspection by the original manufacturer and is backed by an extended warranty.
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These Participating Dealers accept the Kelley Blue BookSM Instant Cash Offer which is a free actual offer based on your specific car's condition and features. Once the Dealer inspects your vehicle to verify the information and confirm the condition of your car, you decide if you want to walk away with cash, use the Offer toward the purchase of another vehicle, or do nothing at all.
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Dealer Ratings

24-Month Overall Rating
  • 4.3
    Customer Service
  • 4.4
    Quality Of Work
  • 4.4
    Friendliness
  • 4.3
    Overall Experience
  • 4.3
    Price

Dealership Reviews

1 - 5 of 364 
Skeptical15/08/2016 06:11:59 PM
4.8
Overall Rating
Customer Service
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:Yes
Who Helped Me:Darryl Wilson
I started out my relationship w/Darryl Wilson by informing him that I really didn't want to buy a car but needed one, and I didn't trust car dealers. He just calmly said ok and asked me some questions about what I might be looking for. He wasn't pushy or arrogant or obnoxious like I expected. He tried to answer every question I asked and was extremely patient when I was unspecific and unclear about whether I was even going to purchase or not. After several visits and with Darryl's assistance, I bought something I liked. He made the entire process less intimidating. I am a pleased customer.
Zy1/28/2016 02:30:02 PM
4.6
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(USED)
Would I Recommend this Dealer:Yes
Who Helped Me:Roberto Martinez
My overall all experience was great! My appointment was with Sandy and she connected me with Roberto, he understood what I was looking for in a vehicle and valued me as a customer. I am so glad that I kept my appointment.
dodge ram man1/11/2016 08:07:43 PM
2.2
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:No
Who Helped Me:roberto was fantastic . sales manager is a complete disrespectful rude ......
sales manager the rudest I have ever dealt with . Bought 3 cars in the past 4 years with bertera. But the sales manager there now rude unprofessional. I am done with them now. Customer loyalty means nothing to them. I know I am just a small fish in a big pond. I didn't agree to buy a car because I wanted to check out another dealership as they didn't have the color options I wanted and he became rude and arrogant. I have never been treated that way by any sales manager in any dealership. I know its high pressure but to be that un-proffesional is completely uncalled for . Do not deal with this sales manager - go somewhere you will be treated the way you deserve
xxxxx1/02/2016 10:38:09 AM
1.8
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(USED)
Would I Recommend this Dealer:No
Who Helped Me:N/A
I came here to trade in a vehicle I owed no money on and really had no problems with. I just wanted to purchase a newer, nicer car-my first real vehicle purchase. I won't mention the name of the salesman I worked with, but at first I thought he was trying to be extremely helpful. By the end of the day, I was feeling pressured. He said he would give me the monthly price I was looking for if I signed for the car that night. I wish I had put the brakes on and thought it through a bit more. The car wasn't in perfect condition and due to traffic I wasn't able to take it on the highway. I hadn't properly researched it. Needless to say, I signed the paperwork. This was in October. 3 months later and I have already put about $300 into it. It needed 2 new tires, a wheel balancing and alignment, and one of the rims is bent. I also don't feel safe driving it on the highway since there seems to be some sort of fuel miss-feed. I feel like I've already poured more money than I should have into a vehicle I had JUST purchased. I hope to sell this car soon and find something safer and without so much hassle. I will not be returning to this dealership.
Mbh7/29/2015 08:01:11 AM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:Yes
Who Helped Me:Ryan Spahl
Ryan alone is why our family will come back and continue to do our car services with Bertera. He made car shopping an enjoyable and easy experience and we can promise we'll be back in the future.
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Bertera Chrysler : West Springfield, MA 01089 Car Dealership, and Auto Financing - Autotrader