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Bertera Chrysler

539 Riverdale StreetWest Springfield, MA 01089
1-866-974-96041-866-974-9604
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Services and Amenities

  • Factory Authorized Service Center
  • Body Shop
  • Loaner Cars
  • Rental Cars
  • Parts & Accessories
  • Courtesy Shuttle
  • Detailing
  • Handicapped Accessible
  • Comfortable Waiting Area
  • Delivery Options
View all services and amenities

Why You Should Buy a New Car From Us

Call us right now for your Employee price. No hidden rebates, just pricing that our dealership employees pay.

Why You Should Buy a Used Car From Us

At Bertera Chrysler Dodge Jeep Ram SRT in West Springfield we have been building relationships with our customers for over twenty years. We take pride in knowing that we ... Read more
At Bertera Chrysler Dodge Jeep Ram SRT in West Springfield we have been building relationships with our customers for over twenty years. We take pride in knowing that we provide true outlet pricing to the public. You also get piece of mind with your purchase because all of our vehicles go through a rigorous inspection by Bertera's certified service technicians. We look forward to building a lasting relationship with you, and welcome you into the continuously growing Bertera Family.

Languages Spoken

  • Español
  • Русский

Dealer Disclaimer

Sales Tax, Title, License Fee, Registration Fee, Dealer Documentary Fee, Finance Charges, Emission Testing Fees and Compliance Fees are additional to the advertised price ... Read more
Sales Tax, Title, License Fee, Registration Fee, Dealer Documentary Fee, Finance Charges, Emission Testing Fees and Compliance Fees are additional to the advertised price. Sales Tax, Title, License Fee, Registration Fee, Dealer Documentary Fee, Finance Charges, Emission Testing Fees and Compliance Fees are additional to the advertised price.Depending on the age of the vehicle normal wear and tear should be anticipated. We may or may not have all the keys and floor mats. We will be happy to obtain extra ones for you at our Dealer cost. Please call our toll free number at 800-935-1198 to verify availability, options, and pricing. We try to present all information as accurately as possible, but please call first! Not responsible for listing errors. New car photos may not be of the actual vehicle. Please call for details.
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Dealer Ratings

24-Month Overall Rating
  • 4.3
    Customer Service
  • 4.4
    Quality Of Work
  • 4.2
    Friendliness
  • 4.3
    Overall Experience
  • 4.2
    Price

Dealership Reviews

1 - 5 of 329 
KDeblock5/28/2014 12:11:16 PM
1.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:No
Who Helped Me:
This dealership play games. Salesman Darryl Wilson is worthless - he has absolutely no follow through what so ever - not to mention he keeps doing the whole bait and switch with prices then plays the stupid card - oh I thought we were talking about another vehicle even though we had outlined exactly what we wanted on SEVERAL occasions via the phone AND email. Even wrote the Sales Manager J. Lewis concerning the issues and he never even bothered to acknowledge us. Then called to speak to someone in charge and was given a voice mail to which we still did not get a call. After playing games back and forth for over a month with this inept dealership - went and bought a Chevy. It is obvious that this dealer does not want to sell cars. BEWARE: If they are like this in selling a brand new car - can you imagine the nightmare you will have if you try to get them to stand behind their product or warranties.
Bertera Chrysler Jeep Dodge Ram responded to this review
6/10/2014
First of all, I want to apologize if we did something that outrageous to ellicit this review. However, your demeanor in this review is probably why we did not facilitate a deal with you. Bertera prides itself with great service and the lowest prices. We are the number one Chrysler Jeep Dodge Ram volume dealer in Western Massachusetts and Northern Connecticut so I would hardly say we did not want to sell you a vehicle. Lastly, your opinion of Darryl Wilson is unwarranted. Darryl holds a 96.5% Customer service score for satisfaction and it is not only slanderous to use his name and defame it in public, it is irresponsible. I would never call another person "worthless". In closing, Bertera stands by it's warranties and we also stand by our employees. Good luck in your future endeavours. John Lewis General Manager
Johnmort1/16/2014 11:47:35 PM
1.2
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:No
Who Helped Me:Igor Palgi
I will never step foot in any of these dealerships. I have been warned before from friends to go elsewhere. I guarantee you I will never be at this place of business again. They wouldn't even let me go home and think about it. I told them to let me think over the payments for a few days. They called every single day. I explained I didn't have my mind set yet if the payments worked. They started talking down to me and tried to say anything to get me back... Buyer beware!!!! I will never go back and I don't understand half the reviews on this dealership. I hear nothing but bad from word of mouth on this place...
alski7/08/2013 10:43:58 PM
1.4
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:No
Who Helped Me:Kyle Harrison
This dealership quoted me a price that was ~$5,000 less than what they were ACTUALLY selling the car for. This quote was on a spec sheet with my vehicles specific VIN number and was the reference used to compare approximately 10+ other vehicles. Obviously, given their misleading price, their vehicle beat out the competition. I returned to their dealership with full intention of paying the quoted price and being on my way, only to find out they intentionally misquoted the price in an effort to get me back into their building so that they could insult me by haggling with me for LITERALLY 5+ hours. I was in town from New York and had to return to work the next day and had no vehicle. Therefore I was forced to purchase from this dealer, which I clearly resent. Their dishonesty and lack of integrity did not stop after the negotiations either. Part of the deal was that I would receive 1 free detailing. Conveniently, when I returned to use this voucher, my specific salesman no longer worked there and therefore they refused to honor the detailing. I have written the company emails since the purchase that have received no response. Frankly, 1 star is even more than I would prefer to give Bertera Jeep Dodge Ram of West Springfield and I wish I had never given them my business. Please learn from my unfortunate circumstance and buy your vehicle elsewhere.
SR22Driver5/15/2013 04:28:48 PM
5.0
Overall Rating
Customer Service
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:Yes
Who Helped Me:Darryl Wilson
I live on the North Shore near Boston and was in the area for a soccer game. I had been shopping near my home for a few weeks and noticed Bertera had a vehicle in inventory I was interested in. They (Ross) gave me a competitive price before I came out, but I did not like the car after seeing it. I then discussed placing a factory order with Chris Fenton and they came back again with a bottom-line excellent deal, to the point that it was worth me driving 2 hours each way to place the order with them. No waiting, no hassle. After being jerked around by my local dealerships (the old wait while I talk for half an hour about the Sox and then come back with a marginally better price), Chris F. and Bertera were a breath of fresh air. The buying experience was easy, and the follow-up by Chris F. on the status of my order was great. My Jeep is awesome, it only took 4 weeks to build and the experience with Bertera was amongst the best I have had in buying a car.
413jose19744/16/2013 09:09:50 PM
4.8
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:Yes
Who Helped Me:
I went just to see what deal they have for my, I went out with a new 2013 FIAT 500 I love my car. I just want to said Thank You for all to my 5 star saler Andrew Jaikissoon. Best deal, Best service
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This image is a stock photo and is not an exact representation of any vehicle offered for sale. Advertised vehicles of this model may have styling, trim levels, colors and optional equipment that differ from the stock photo.
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