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Ron Bouchard's Auto Stores - Lancaster

500 Old Union TpkeLancaster, MA 01523
1-877-708-52081-877-708-5208
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Why You Should Buy a New Car From Us

Ron Bouchards Auto Stores has been in business since 1986. We Sell & Service multiple brands including Honda, Nissan, Acura, Kia, Dodge, Chrysler, RAM & pre-owned vehicle ... Read more
Ron Bouchards Auto Stores has been in business since 1986. We Sell & Service multiple brands including Honda, Nissan, Acura, Kia, Dodge, Chrysler, RAM & pre-owned vehicles of all kinds! Every Purchase Includes - Full Tank of Gas - Complete Wash & Wax - One Year of Free Oil Change - 5 Day Money Back Guarantee - Free Shuttle and Service Loaner Cars - On Site Registration & State Inspection Stations - Waiting Lounge with Free Coffee & Snacks, WiFi, Widescreen TVs, Childrens Play Area

Why You Should Buy a Used Car From Us

Ron Bouchards Auto Stores has been in business since 1986. We Sell & Service multiple brands including Honda, Nissan, Acura, Kia, Dodge, Chrysler, RAM & pre-owned vehicle ... Read more
Ron Bouchards Auto Stores has been in business since 1986. We Sell & Service multiple brands including Honda, Nissan, Acura, Kia, Dodge, Chrysler, RAM & pre-owned vehicles of all kinds! Every Purchase Includes - Full Tank of Gas - Complete Wash & Wax - One Year of Free Oil Change - 5 Day Money Back Guarantee - Free Shuttle and Service Loaner Cars - On Site Registration & State Inspection Stations - Waiting Lounge with Free Coffee & Snacks, WiFi, Widescreen TVs, Childrens Play Area

Dealer Disclaimer

Sales Tax, Title, License Fee, Registration Fee, Dealer Documentary Fee, Finance Charges, Emission Testing Fees and Compliance Fees are additional to the advertised price ... Read more
Sales Tax, Title, License Fee, Registration Fee, Dealer Documentary Fee, Finance Charges, Emission Testing Fees and Compliance Fees are additional to the advertised price.
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Dealer Ratings

24-Month Overall Rating
  • 4.6
    Customer Service
  • 4.7
    Quality Of Work
  • 4.7
    Friendliness
  • 4.6
    Overall Experience
  • 4.5
    Price

Dealership Reviews

1 - 5 of 53 
Tethier91912/28/2014 05:16:19 PM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:Yes
Who Helped Me:Chuck Haddad,Marc Potenti
My wife and I went in to test drive a 2014 Murano. Although we had no expectations to purchase a car that day, Chuck Haddad made us a deal that was too good to refuse. Even though it was the day before Christmas, the service department prepped the car and delivered it in a very short time. We happily drove it home. I would recommend Ron Bouchard's if you are in the market for a new or used vehicle.
Ariel12/20/2014 10:37:26 AM
4.8
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:Yes
Who Helped Me:Bob Brachel
Bob Brachel helped me find the right car for me. I bought a Honda CRV Ex 2015 model. I would buy a car from them again.
Ron Bouchard's Nissan responded to this review
12/22/2014
Thank you for the feed back, we will pass your kind words along to Bob! We hope you're enjoying your new CR-V!
wbw197011/03/2014 02:23:19 PM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(USED)
Would I Recommend this Dealer:Yes
Who Helped Me:Richard Lyons
GREAT DEALERSHIP AND GREAT SALES AND SERVICE PURCHASED 2 VEHICLES AND MY SON PURCHASED 1 GREAT HELP WITH EVERYTHING VERY EASY TRANSACTIONS WILL BUY FROM AGAIN AND AGAIN.
Ron Bouchard's Nissan responded to this review
11/21/2014
Thank you for the positive feed back, and your continued business! We appreciate both!
Dermismeyers 9/25/2014 06:00:45 PM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:Yes
Who Helped Me:Bob Brachel
This is my second car purchase from Ron Bouchards. This time around was more than a pleasure. Especial thanks to Bob Brachel even though he works I've in the honda dealership he took the time to take care of our need and wants. From the beginning he made us feel like home and made the experience more enjoyable. He walk is thru everything and explain everything to the T. He was just a outstanding! He even call us a day after just to see if we had any question or concerns.
Ron Bouchard's Nissan responded to this review
11/21/2014
We are glad you had a great experience working with Bob, and appreciate your comments!
dlchim17/22/2014 08:10:57 PM
1.2
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:No
Who Helped Me:Patrick Johnson
I couldn't believe it's 2014 and a car dealership is still operating on this archaic sales model. This is my experience with this 1. They advertised in the Worcster T&G newspaper for a Versa Note Manual for $12,449 or there abouts. Great price. 2. I call up and is transferred to Gina @ Internet Sales, she tells me the automatic (S Plus) is $13,248. 3. Great. I confirm Doc fees $399, $35 inspection, and between $105 and $135 for plates, taxes etc. Doc fees are bogus but still a great price. She asks when I will be coming in. I told her in an hour and she responds with, I'll have the manager pull up the car to the front just to have it waiting for you to test. 4. I arrive in 45 minutes. Enter the dealership. They are busy. No problem. I call for Gina, left a message indicating i was waiting. No return call. I waited 30 minutes before even a salesperson decides to approach me. During that time, I made eye-contact with the General manager in his beautiful glass house of an office but he is apparently the kind of manager that doesn't interact with potential customers. 5. Finally Patrick approaches me and hands me off to a newbie sales guy. 6. Awesome. Finally maybe we test drive and can close the deal. 7. After test driving, I decide I need power windows. That would mean an upgrade to the SV version which at MRSP is $750 dollars more than the S Plus. So they tell me they have to "walk the lot" to figure out what they have. That's hilarious, in this day and age you have to walk the lot to figure out your inventory? At best, something's seriously wrong, at worst, another really stupid time-wasting trickery dealership. 8. Since they only had one SV in stock and it was a 2015. Patrick then has the nerve to tell me 2014 and 2015 SV vehicles are priced the same. Imagine that bold face lie. How mentally challenged must you be to buy into that notion. I called his bluff and said, ok, if that's the case, the difference between the S Plus and SV is $750, I'll give you $14K for the vehicle. 9. Makes me wait another 30 minutes while he goes get his Sales Manager. 10. I begin to walk out the door knowing they are just time-wasting. Patrick rushes over and asks me to sit b/c the sales manager is "coming" soon. I asked, who is your sales manager?" He points to a guy (I assume David) who is 5 feet away talking to another customer. Fine. I tell Patrick, I'll give him a minute. 11. David finishes talking to the customer, proceeds to walk past me and out the side door. I leave. Ask I'm driving out, David is out hanging by the cars, shooting the breeze with an employee. All this transpired over 3 hours. Quite an amazingly experience, circa 2008. Funny thing, I've always had high regards for Ron Bouchard, their Acura store has served me very, very well. I guess when you move downmarket, your expectations must also adjust accordingly.
Ron Bouchard's Nissan responded to this review
11/21/2014
We and are very sorry to hear about your experience. That is not typically how we handle things here, and suspect your previous experiences with our Acura store and more characteristic of the way we do business. We always try to be up front about our pricing and vehicle availability. Our sales department was going through some staff changes at that point, and apologize that this affected your shopping experience. We always try to employ a team that is engaging and proactive with our clients. The manager you spoke about is no longer with us, and we now have a pleasant, experienced Sales Manager named Chuck. We did have a number of freshly hired Sales Consultants at that time. Our sales team have gone through training programs both internally and with Nissan to become certified consultants. While our explanation does not make up for your experience, we hope that you will be open to giving us another chance in the future.
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This image is a stock photo and is not an exact representation of any vehicle offered for sale. Advertised vehicles of this model may have styling, trim levels, colors and optional equipment that differ from the stock photo.
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