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Long Subaru

7 Sutton RoadWebster, MA 01570
1-888-699-80211-888-699-8021
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Services and Amenities

  • Service Centers
  • Body Shop
  • Parts & Accessories
  • Internet Access
  • Handicapped Accessible
  • Comfortable Waiting Area
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Why You Should Buy a New Car From Us

New vehicles might all be the same, but DEALERS are not. What sets LONG SUBARU apart from the competition? More than 80 years experience over 3 generations of family owne ... Read more
New vehicles might all be the same, but DEALERS are not. What sets LONG SUBARU apart from the competition? More than 80 years experience over 3 generations of family ownership. The reasons for our longevity and success....We treat our customers right. No pressure during your selection process and excellence in customer service after. Long offers convenient service hours, including Saturdays, plus 11 loaner cars,discounts with the Long Service Rewards program, an experienced staff and more.

Why You Should Buy a Used Car From Us

LONG SUBARU Worcester County's ONLY SUBARU CERTIFIED dealer. Long Subaru was juat ranked as #20 in the country as a Subaru Certified dealer!!! Accept no substitutes! Ever ... Read more
LONG SUBARU Worcester County's ONLY SUBARU CERTIFIED dealer. Long Subaru was juat ranked as #20 in the country as a Subaru Certified dealer!!! Accept no substitutes! Every Certified Subaru receives a 152 point safety check and now carries 7 year/100,000 mile warranty coverage with roadside assistance, towing and more. All non certified vehicles receive a complete inspection and reconditioning and carry warranty coverage. Call today 1-888-699-8021-WWW.LONGSUBARU.COM FOR MORE PICTUR

Dealer Disclaimer

Sales Tax, Title, License Fee, Registration Fee, Dealer Documentary Fee, Finance Charges, Emission Testing Fees and Compliance Fees are additional to the advertised price ... Read more
Sales Tax, Title, License Fee, Registration Fee, Dealer Documentary Fee, Finance Charges, Emission Testing Fees and Compliance Fees are additional to the advertised price.
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A certified pre-owned car has passed a strict inspection by the original manufacturer and is backed by an extended warranty.
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Dealer Ratings

24-Month Overall Rating
  • 3.0
    Customer Service
  • 1.0
    Quality Of Work
  • 3.0
    Friendliness
  • 3.0
    Overall Experience
  • 5.0
    Price

Dealership Reviews

1 - 4 of 4
boston19704/30/2014 02:35:04 PM
1.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Reason for My Visit:SALES(USED)
Would I Recommend this Dealer:No
Who Helped Me:Scott Brill, Scott Barry
Initially went to this dealer to find a Jeep but after speaking with one of the sales reps, decided to go in another direction. He notified me of a used Impreza that had recently arrived on the lot and I loved it right away. Do a lot of driving for work and needed something that had great mileage. This car was in great condition and only about 50k miles. After test driving it, sat down with the salesman and he worked up some numbers using my Honda Element as a trade-in. He came up with the financing and gave me a really great number for my monthly payment. I agreed to it and we signed the contract that day. I picked up the vehicle the next day and turned in my old car. Everything was great until about 3 weeks later when I received a phone call from them asking me to come in due to a "problem". Upon arriving, I was told that they had made a mistake with the numbers and had inadvertently misplaced a decimal point so they needed the car returned to them. Their Finance person continued to go back and forth to the General Manager who couldn't even be bothered to come out and speak to me himself. I attempted work with them to come to another agreement, but I now realize they just wanted me out of there because they knew the scope of their error. After lying to me and telling me that if I did not hand over the car I'd be making two car payments, they printed up another set of paperwork for me to sign to reverse everything. Unfortunately I was so completely in shock and taken off guard that I signed the papers and left in my old vehicle. On top of that, they had stripped my old car of the expensive windshield wipers I had recently put on and the car was not running well because it had been sitting on the lot for so long! Obviously, after thinking about it wished I had never gone back. The mistake was made by them and should have been absorbed by them…period. This dealership is being run by a pack of morons who have zero business sense and no ability to deal with people in a rational, sensible manner. Their contracts are clearly meaningless unless they decide otherwise. I can only hope that their pathetic business falls into a giant sinkhole with all of them in it.
Long Subaru responded to this review
5/20/2014
This customer has experienced a very difficult situation and is understandably disappointed. We can only sincerely apologize for the inconvenience again. During the finance process, the lienholder was applied to for a balance owed on the trade. Due to the age and mileage of the Honda, the payoff amount seemed appropriate to us. Of all the parties involved, we the dealer are at a disadvantage as we have no direct access to information and rely on the numbers given by the lienholder and confirmed by the customer. Both the dealer and the customer signed agreeing on the amount we, the dealer, would be paying to the lienholder. Most customers have a good estimate of payoff and would have questioned an over $10,000 balance discrepancy. Regardless, it does not change the fact that the customer still owed the total amount to the lienholder – that was a previous agreement that was between the two of them. This was a unique situation for us and a difficult call to make. Due to the combined loan amounts owed there were limited options available to the customer. It seemed reasonable to offer the customer a complete reversal and release him from obligation to us. All monies were refunded to him including those spent by him on accessories and an air filter. His Honda was returned fully reconditioned, freshly detailed, free LOF, and free state inspection sticker. All of those cost were absorbed by us. As this situation proves, contracts are not meaningless. The written contract is what both parties looked at to determine responsibility and course of action. There was simply an honest miscommunication between the bank and the dealer combined with an oversight in the customer’s excitement of a new purchase.
dwmpre9/24/2013 11:14:27 AM
5.0
Overall Rating
Customer Service
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:Yes
Who Helped Me:Lisa
This was the second dealer we visited; Anchor in North Smithfield was first. Long exceeded our expectations on the service, price and friendliness. Long was much more low key and was able to get the exact car, a fair trade in in a very professional, not pushy, nonsense type of way. She also was fine with us shopping around and expected us to do so. A big plus was that she offered to let us put a tandem bike in the car to make sure it fit, we did not even have to ask. I would certainly go back to Long Subaru.
dgrsa8/03/2010 06:00:09 AM
4.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:Yes
Who Helped Me:Ed Clement, Scott Barry, Stephen Geer, Kevin Goodrow
I was in the market for a new Subaru, and called around on a Saturday to 5 different dealers. They had the exact car I wanted, and the second-lowest price. On Monday I went in to buy the car, and the salesman I spoke to on Saturday (Ed) wasn't there because he doesn't work on Mondays. I made the deal with another Salesman (Kevin) and the GM (Scott), and went back in on Thursday to sign all the paperwork. I made arrangements with Ed to pick up the car at 10AM on the following Monday. Ed said that although he usually doesn't work on Monday, he would come in for the sake of delivering my new car. On Monday I arrived to pick up the car, and neither it nor Ed were anywhere to be found. After about an hour everything was straightened out. Despite the time-consuming process of buying a car from them, they seem to be somewhat more honest than the sorry lot of sleazy dealers I've encountered, which is why I'm not dinging them too bad on the recommendation. Just don't expect super efficiency!
Yellow_Dog11/17/2007 10:02:50 AM
4.8
Overall Rating
Customer Service
Friendliness
Overall Experience
Price
Reason for My Visit:SALES
Would I Recommend this Dealer:Yes
Who Helped Me:Steve Geer, Mike
My wife and I just bought a Subaru Outback from this dealer. We got quotes from multiple dealers using edmunds.com and got the run-around from other dealers (we'll give you a price when you come in, etc.). The quote we got from Long was competitive with the other prices we received. I exchanged multiple emails and phone calls with Steve who was very responsive to our requests. We went in once to test drive a car and got good service without much sales pressure (we were test-driving a CRV later that day). At this point we also got our trade-in appraised so we could compare final out-the-door prices with other dealers. A few days later we came in again to test drive a few other cars, including the one we ultimately purchased. That day we finalized numbers and put down a deposit. We got low APR financing through Subaru which took a day, so we came down the next day to sign all of the paperwork and complete the trade-in. Our trade-in price wasn't great, but it was fair, and higher than the price we received from another dealer. The finance manager, Mike, was very pleasant to deal with. He gave us numbers on an extended warranty, but didn't apply any pressure us to buy it (we didn't). There were no other offers for things like undercoating or fabric protection that some dealers use to pump up the profit. We're happy with our purchase and it was a pleasant, straightforward experience. There was no funny business with the numbers or high-pressure tactics.
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