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Herb Chambers Honda of Westborough

350 Turnpike RoadRoute 9Westborough, MA 01581
1-877-447-16021-877-447-1602

Services and Amenities

  • Factory Authorized Service Center
  • Loaner Cars
  • Parts & Accessories
  • Courtesy Shuttle
  • Detailing
  • Customization
  • Delivery Options
View all services and amenities

Why You Should Buy a New Car From Us

The mission of The Herb Chambers Companies is to provide the highest quality service to our customers in the sale and repair of their motor vehicles. This passion for cu ... Read more
The mission of The Herb Chambers Companies is to provide the highest quality service to our customers in the sale and repair of their motor vehicles. This passion for customer service excellence awarded Herb Chambers Honda of Westborough Honda's prestigious Presidential Award for 2007. Herb Chambers is New England's largest automotive retailer with over 40 dealerships and 13 brands. At Herb Chambers we don't sell cars, we help people buy them!

Why You Should Buy a Used Car From Us

The mission of The Herb Chambers Companies is to provide the highest quality service to our customers in the sale and repair of their motor vehicles. This passion for cu ... Read more
The mission of The Herb Chambers Companies is to provide the highest quality service to our customers in the sale and repair of their motor vehicles. This passion for customer service excellence awarded Herb Chambers Honda of Westborough Honda's prestigious Presidential Award for 2007. Herb Chambers is New England's largest automotive retailer with over 40 dealerships and 13 brands. At Herb Chambers we don't sell cars, we help people buy them!

Dealer Disclaimer

Info is based on data provided by the vehicle manufacturer and other sources and therefore exact configuration, specifications & accessories should be used as a guide onl ... Read more
Info is based on data provided by the vehicle manufacturer and other sources and therefore exact configuration, specifications & accessories should be used as a guide only and are not guaranteed. We will not be liable for any inaccuracies, claims or losses of any nature. Inventory is also subject to prior sale and prices are subject to change without notice, cannot be combined with any other offer(s), do not include taxes, registration fees, insurance, finance and/or documentation charges.
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These Participating Dealers accept the Kelley Blue BookSM Instant Cash Offer which is a free actual offer based on your specific car's condition and features. Once the Dealer inspects your vehicle to verify the information and confirm the condition of your car, you decide if you want to walk away with cash, use the Offer toward the purchase of another vehicle, or do nothing at all.
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Dealer Ratings

24-Month Overall Rating
  • 4.7
    Customer Service
  • 4.6
    Quality Of Work
  • 4.7
    Friendliness
  • 4.6
    Overall Experience
  • 4.6
    Price

Dealership Reviews

1 - 5 of 500 
CarolB8/17/2016 03:57:10 PM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:Yes
Who Helped Me:Tyler Hopkins
I decided this morning that I wanted to trade in my 2010 Honda CR-V for a new car. On entering the dealership and greeted by the receptionist, I was introduced to Tyler Hopkins. After talking and asking my desires on a new car, Tyler found the exact vehicle that would meet my needs. We went for a test drive and Tyler filled me in on all the updates to the CR-V since my last purchase. We then started to fill out all the necessary paperwork and Tyler took the time to explain everything in this process. I had to wait only a few moments before Toan Lam introduced himself and off we went to finalize all the financial aspects of my purchase. He, too, was very informative, explaining things as we went along. Before I knew it, all the paperwork was complete and Tyler brought me out to my new car. He explained everything in detail and asked if I had any additional questions. I then had the pleasure of meeting the General Sales Manager, Robert Phillipo, who wanted to make sure my experience met all my expectations. I assure him that it was a pleasure working with Tyler and Toan and that I would gladly refer all my friends to this dealership for their future purchases. Thank you for a wonderful day.
CarOwner8/02/2016 03:03:11 PM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(USED)
Would I Recommend this Dealer:Yes
Who Helped Me:Eric Stolberg
On my second trip to Herb Chambers Honda of Westborough I was fortunate to be greeted by Eric. Eric was an absolute pleasure to work with. He put my completely at ease and for the first time in my car shopping process I actually had fun and felt happy shopping for a car! Eric was professional, knowledgeable, and helpful. He chatted with my Dad and I while we waited for the financing process to begin and made sure we were happy, comfortable, and having a good time. He was great about keeping in touch with me throughout the purchasing process and when I went to pick the car up he even helped me to set up the technology! I can't say enough nice things about this dealership and Eric!
Herb Chambers Honda of Westborough responded to this review
8/02/2016
Wow, thank you for the wonderful review! I'm so glad to know Eric was able to provide you and your dad with such a positive buying experience. We always strive to make our customers feel as comfortable as possible, and it's great to hear we are succeeding! Please come back to see us again and enjoy your new vehicle! Best, Tom Van Fechtmann, General Manager
angry8/01/2016 07:29:44 PM
4.0
Overall Rating
Overall Experience
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:Yes
Who Helped Me:Tom Van Fechtmann
We had received unsolicited mail from one of their salesperson. After posting a complaint, the GM promptly contacted us and ensure us that we would no longer received these postcards.
Herb Chambers Honda of Westborough responded to this review
8/02/2016
Thank you so much for taking the time to reach out. Would you please contact me at your earliest convenience regarding these postcards you're receiving? We as a dealership wouldn't send anything like that and Rich knows nothing about this either. We'd like to better understand whats going on so it can be addressed immediately. I look forward to hearing from you. Tom Van Fechtmann, General Manager TVanFechtmann@herbchambers.com
angry responded to this review
8/04/2016
I'll scan and email the postcard
CarEnthusiast 7/31/2016 03:36:27 PM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:Yes
Who Helped Me:Greg Kenmuir
Greg was very detailed oriented, and made sure that I was taken care of in a professional, courteous, and well intentioned manner. He knew the cars very well, and even went as far as working with his colleagues to ensure that I was receiving a fair deal. I've bought tons of cars in the past, at other dealers, but Greg made me feel as if I was a guest and not a customer. I hate going to dealerships where the salesman used all these xxxxxxxx strategies which are obvious and desperate, but Greg did an awesome job at keeping it real, while still making sure that the deal was fair and right. Wonderful job to the entire team at Herbs.
Herb Chambers Honda of Westborough responded to this review
8/01/2016
Thank you for taking the time to share your experience. I'm thrilled that we could work with you to ensure that you received exactly what you wanted in a vehicle. I'm also happy to hear that you enjoyed working with Greg! He truly is a wonderful asset to our team. Enjoy your new vehicle, and please don't hesitate to reach out if there's ever anything more that we may assist you with! Best, Tom Van Fechtmann, General Manager
cuznjill7/28/2016 01:44:26 PM
1.8
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(USED)
Would I Recommend this Dealer:No
Who Helped Me:Rob Phillipo
I do not recommend this dealer! When I bought a Ford Escape from them at the end of December 2015 I had to wait a week for them to get the title. Then I had to wait another week for the car starter they forgot to put in. That appointment to put in the starter took 6 hours!! Then the car was bucking every time I tried to accelerate quickly so I brought it in for service and they said they "couldn't find anything wrong." The worst part was the lie that I could return the car for something else on the lot within 30 days. What they don't tell you is that they will replace it for a base model for the depreciation amount! Not an even exchange. Of course it took 8 months and involving the attorney general to get to the truth! So, the truth is that I would not recommend Herb Chambers to anyone! Don't let them take you for a ride like they did me!
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Herb Chambers Honda of Westborough : Westborough, MA 01581 Car Dealership, and Auto Financing - Autotrader