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Mercedes-Benz of Natick

253 North Main StreetRoute 27Natick, MA 01760
1-888-377-03651-888-377-0365

Services and Amenities

  • Factory Authorized Service Center
  • Loaner Cars
  • Parts & Accessories
  • Courtesy Shuttle
  • Detailing
  • Customization
  • Internet Access
  • Handicapped Accessible
  • Comfortable Waiting Area
  • Concierge
  • Delivery Options
View all services and amenities

Why You Should Buy a New Car From Us

The mission of The Herb Chambers Companies is to provide the highest quality service to our customers in the sale and repair of their motor vehicles. We will operate prof ... Read more
The mission of The Herb Chambers Companies is to provide the highest quality service to our customers in the sale and repair of their motor vehicles. We will operate professionally managed dealerships committed to the market areas they serve. For more information, additional vehicle details or bonus pictures simply call a Client Care Specialist, toll free.

Why You Should Buy a Used Car From Us

The mission of The Herb Chambers Companies is to provide the highest quality service to our customers in the sale and repair of their motor vehicles. We will operate prof ... Read more
The mission of The Herb Chambers Companies is to provide the highest quality service to our customers in the sale and repair of their motor vehicles. We will operate professionally managed dealerships committed to the market areas they serve. For more information, additional vehicle details or bonus pictures simply call a Client Care Specialist, toll free.

Languages Spoken

  • Español

Dealer Disclaimer

Info is based on data provided by the vehicle manufacturer and other sources and therefore exact configuration, specifications & accessories should be used as a guide onl ... Read more
Info is based on data provided by the vehicle manufacturer and other sources and therefore exact configuration, specifications & accessories should be used as a guide only and are not guaranteed. We will not be liable for any inaccuracies, claims or losses of any nature. Inventory is also subject to prior sale and prices are subject to change without notice, cannot be combined with any other offer(s), do not include taxes, registration fees, insurance, finance and/or documentation charges.
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A certified pre-owned car has passed a strict inspection by the original manufacturer and is backed by an extended warranty.
Some brands group models with similar body styles together. (Ex: BMW 3 Series or Mercedes-Benz C-Class)
Trim refers to both exterior and interior options that enchance a base model. (Ex: Ford Mustang GT or Honda Accord EX)
These dealers accept offers from our Trade-In Marketplace, which determines the value of your car and provides an instant, free offer. Offers are guaranteed as long as the car's condition and information are verified.
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Dealer Ratings

24-Month Overall Rating
  • 4.9
    Customer Service
  • 4.9
    Quality Of Work
  • 4.9
    Friendliness
  • 4.9
    Overall Experience
  • 4.7
    Price

Dealership Reviews

1 - 5 of 255 
MTorrielli3/31/2015 10:15:27 AM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:Yes
Who Helped Me:Michael Collins,Ali Avallon,Zachary Lauer
I have leased 3 cars from Mike Collins and his team at Mercedes Benz of Natick and I cannot say enough about the level of service I receive, both before the transaction as well as after. What could be more telling than going back to a dealer 3 times in a row to lease? I don't shop around or even consider other dealers based on the level of service and the ease of which they are to do business with. Highly Recommended.
Mercedes-Benz of Natick responded to this review
3/31/2015
Thank you for taking the time to share your terrific feedback. It's wonderful to hear from such a satisfied customer! Please don’t hesitate to contact us or stop by with any questions you may have going forward. We appreciate your great recommendation and look forward to serving all of your automotive needs for many more years to come! Sincerely, Michael Collins, General Manager
emdenn3/31/2015 08:53:06 AM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:Yes
Who Helped Me:Ned Gompper,Ali Avallon
I got my GLA 250 about a month ago and I love it! This dealership was so helpful and informative and made the whole process stress free. Ali A. really gets the gold star here :)
Mercedes-Benz of Natick responded to this review
3/31/2015
Thank you for posting such an awesome positive review! A terrific guest experience is what we aim for each and every time and Ali and Ned are truly a testament to that. I'll be sure to pass on your kind sentiments. Thank you for your business and we look forward to serving all of your automotive needs for many more years to come! Sincerely, Michael Collins, General Manager
Patty3/30/2015 04:34:15 PM
3.2
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Reason for My Visit:SERVICE
Would I Recommend this Dealer:Yes
Who Helped Me:no employee name given
This is a small thing, but annoying because it was part of the sales pitch--A free car wash with a service appt. I left the car for 3.5 hours for a simple safety recall appt. I arranged to be picked up and dropped off by a friend. The car was serviced but not washed as promised. A call to me to say the car would not be ready by the time promised would have lessened my dissatisfaction. On weekends, it's impossible to get the car washed. Herb, don't claim to give a service that you can't deliver.
bhw3/28/2015 06:30:46 AM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:Yes
Who Helped Me:Jamie McCracken,John Stefanini,Zachary Lauer
Came here because they had the only GL550 to test drive. John took the time to show me the car. Kept in touch but wasn't pushy until I decided to order the car. Tried to find one already built but what I wanted wasn't a routine configuration. Ordering the car was painless but waiting for delivery was slow. Not anyone's fault, just not routine. Financing was a breeze, Jamie was terrific explaining everything and getting the paperwork done. Delivery was amazing. John worked around my schedule on his day off to get everything done. Zach also worked around my schedule and delivered the car after work then spent an hour going over everything. He even dropped by the next morning because I had left some keys in my old car. Even after delivery everytone wanted to make sure I was happy. John called to check that everything was good and we worked out a time for me to stop buy and get the winter mats put in, which he did himself. Bottom line, couldn't be happier, and oh by the way, love the car.
Mercedes-Benz of Natick responded to this review
3/30/2015
Thank you for your kind words and for taking the time to share your positive experience with us. I'm so glad to know that John, Jamie and Zach's efforts made the difference in your car buying experience. They are valuable team members, indeed. We thank you for your business and look forward to working with you again in the future. Kind Regards, Michael Collins, General Manager
FH3/19/2015 03:03:07 PM
4.4
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:Yes
Who Helped Me:Michael Collins,Fred Schultz,Suzanne Daniels
Fred Schultz has sold me 2 MBs- an E 350 and an AMG SL63- and I can't say enough of what a pleasant, unpressured experience it truly was. Last year I brought my Mom to MB of Natick when she was looking to replace her Lexus SUV and after half a day of test drives and questions answered my Mom left with a beautiful full size SUV GL. Mom is a savy consumer but had nothing but high praise for Fred. I get my MB serviced at the Natick dealership and deal with the always friendy and accommodating Suzanne Daniels. I can't speak highly enough about MB Natick "experience" and cutstomer satisfaction.
Mercedes-Benz of Natick responded to this review
3/20/2015
Thank you! This is exactly the kind of feedback that we love to hear. It is our goal to offer top notch customer service to all of our guests. I'm so pleased we were able to do exactly that. Thank you again and we look forward to working with you again in the future! Best, Michael Collins, General Manager
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This image is a stock photo and is not an exact representation of any vehicle offered for sale. Advertised vehicles of this model may have styling, trim levels, colors and optional equipment that differ from the stock photo.
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