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Mercedes-Benz of Natick

253 North Main StreetRoute 27Natick, MA 01760
1-866-496-02891-866-496-0289

Why You Should Buy a New Car From Us

The mission of The Herb Chambers Companies is to provide the highest quality service to our customers in the sale and repair of their motor vehicles. We will operate prof ... Read more
The mission of The Herb Chambers Companies is to provide the highest quality service to our customers in the sale and repair of their motor vehicles. We will operate professionally managed dealerships committed to the market areas they serve. For more information, additional vehicle details or bonus pictures simply call a Client Care Specialist, toll free.

Why You Should Buy a Used Car From Us

The mission of The Herb Chambers Companies is to provide the highest quality service to our customers in the sale and repair of their motor vehicles. We will operate prof ... Read more
The mission of The Herb Chambers Companies is to provide the highest quality service to our customers in the sale and repair of their motor vehicles. We will operate professionally managed dealerships committed to the market areas they serve. For more information, additional vehicle details or bonus pictures simply call a Client Care Specialist, toll free.

Dealer Disclaimer

Info is based on data provided by the vehicle manufacturer and other sources and therefore exact configuration, specifications & accessories should be used as a guide onl ... Read more
Info is based on data provided by the vehicle manufacturer and other sources and therefore exact configuration, specifications & accessories should be used as a guide only and are not guaranteed. We will not be liable for any inaccuracies, claims or losses of any nature. Inventory is also subject to prior sale and prices are subject to change without notice, cannot be combined with any other offer(s), do not include taxes, registration fees, insurance, finance and/or documentation charges.
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A certified pre-owned car has passed a strict inspection by the original manufacturer and is backed by an extended warranty.
Some brands group models with similar body styles together. (Ex: BMW 3 Series or Mercedes-Benz C-Class)
Trim refers to both exterior and interior options that enchance a base model. (Ex: Ford Mustang GT or Honda Accord EX)
These Participating Dealers accept the Kelley Blue BookSM Instant Cash Offer which is a free actual offer based on your specific car's condition and features. Once the Dealer inspects your vehicle to verify the information and confirm the condition of your car, you decide if you want to walk away with cash, use the Offer toward the purchase of another vehicle, or do nothing at all.
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Dealer Ratings

24-Month Overall Rating
  • 4.8
    Customer Service
  • 4.8
    Quality Of Work
  • 4.8
    Friendliness
  • 4.7
    Overall Experience
  • 4.7
    Price

Dealership Reviews

1 - 5 of 284 
Mtopalian5/24/2016 08:29:35 PM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:Yes
Who Helped Me:David Shobeiri,Matthew Killian
A good family friend referred us to Natick. David has now sold our family many cars and on the last car it was the deal of the century. David is easy going and has a great heart very cultured gentleman. Makes buying a car fun. Mattew has take over our servicing. He has more knowledge than most about cars. He has the same car as me which I think is really cool. He made my life so smooth by delivering and picking up my car with a laoner. My car came back great.
Mercedes-Benz of Natick responded to this review
5/25/2016
Thank you for sharing this terrific feedback and for choosing Mercedes-Benz of Natick for your automotive needs. It’s a pleasure to read that David and Matt were able to assist you. For all of our customers who walk through our doors, we want to demonstrate world class service and nothing less. We appreciate your business and look forward to the opportunity to serve your automotive needs for many more years to come. Best, Eric Ferits, General Manager
Jimbo & Christine5/16/2016 10:09:31 AM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:Yes
Who Helped Me:Jamie McCracken,David Shobeiri,Jon Noller,Brianne Hennigan,Shahien Shobeiri,Timothy Michael
David Shobeiri in Sales and Jamie McCracken in Finance were the best team we've ever worked with in getting the car of my dreams!!! Thank you Herb Chambers for hiring the best people ever and for having a high quality product!!! We are never going to look elsewhere for any future purchases or upgrades!
Mercedes-Benz of Natick responded to this review
5/16/2016
Thank you, Christine and Jimbo, for taking time to write this review. I'm so happy to read that your buying experience with our team was such a positive one! We realize that customer service is of the utmost importance in our business, so it's rewarding to hear comments like yours. Thank you for the recommendations and we look forward to serving your automotive needs again! Best, Eric Ferits, General Manager
WTFreitas5/13/2016 01:59:51 PM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(USED)
Would I Recommend this Dealer:Yes
Who Helped Me:Gerson Ruiz
This past week, I decided to stop into the Mercedes-Benz dealer in Natick after reaching out them online. CThe receptionists were extremely friendly and I was introduced to Christian Bradley (online sales consultant) who introduced me to Gerson Ruiz, my sales consultant. Gerson made every effort to understand my needs and offer solutions without pushing for a hard sell. We drove to different SUVs and discussed the pros and cons including the value of my trade. We went over every single option in both SUVs, front to back! Getson waited while my wife came to the dealership to have a look at the ML350 that I was very interested in. We spent some time discussing the pros and cons of buying certified pre-owned versus a new GLC. The whole time, I felt like Gerson listened to my needs and added a balanced perspective based on his deep knowledge of the two SUVs. I got a terrific price on the ML350 and received more than fair value for my trade. Gerson went the extra mile in setting up my delivery date (today) and made sure that everything ran smoothly as I received my new vehicle. What a great experience, service excellence! I highly recommended Mercedes-Benz of Natick and I hope that you get Gerson as your sales consultant.
Mercedes-Benz of Natick responded to this review
5/13/2016
Thank you for taking the time to share your recent experience. We appreciate your feedback and enjoy hearing that you had a great experience at our dealership! Gerson is a valued member of our team and I'm so happy to read your wonderful recommendation. Please let us know if there is anything we can assist you with in the future. Best, Eric Ferits, General Manager
Om845/11/2016 10:35:31 PM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SERVICE
Would I Recommend this Dealer:Yes
Who Helped Me:David Shobeiri,Matthew Killian
My car I purchased in July of 2015 only has 4000 plus miles. I noticed a slight issue with the alignment of the front bumper on the driver's side. I'm a real perfectionist especially when it comes to my cars. So of course I wanted it fixed and properly. David Shobeiri my Salesman always is concerned with my matters and immediately wanted to help. He made his way over with me to service. Mattew Killian service advisor was on his way out of work but he wanted to help me as well. He stayed longer to hell that just doesn't happen these days. Matt told me is be best to show the Eric Ferits the general manager Matt actually interrupted the meeting and David went along. Matt showed showed Eric GM my car. Matt did a great follow up the next day. He aranged me a great rental car and the appointment at the body shop. I requested that he makes sure the car gets to body shop and back with needing any other work. Also Matt arranged to store my car inside at the dealership and body shop. Matt kept me in the loop the entire time. His follow up is great. Dealership body shop did an amazing job. The minor issue was taken care of with no issue. The response I got from Matt was amazing. David cares about his customers and isn't done when the deal is done.
Mercedes-Benz of Natick responded to this review
5/19/2016
Thank you for sharing this! I'm so glad that you had such a positive experience with us. We appreciate your comments about Matt and David and the five star rating. Thank you again and we look forward to seeing you in the future. Best, Eric Ferits, General Manager
HAminipour5/09/2016 03:08:37 PM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SERVICE
Would I Recommend this Dealer:Yes
Who Helped Me:Matthew Killian
Mattew is a young gentleman who understands how to treat a customer. I want to be in and out with no issues. The 1st time he helped me. They forgot a minor item to be reinstalled in the car. Everyone was extremely busy. He must have seen me from the corner of his but Mattew rushed over. Found out the problem then took the car to the back and took care of the problem personally him. I was very impressed. Mattew later told me he was a former tech. I was able to get to work without too much time lost.
Mercedes-Benz of Natick responded to this review
5/09/2016
Thank you for providing us with this great feedback! Matthew is wholly devoted to the success of our guests’ experiences and we are so proud to have him on our team. We appreciate all of your kind words and thank you for choosing us for your automotive needs. Best, Eric Ferits, General Manager
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This image is a stock photo and is not an exact representation of any vehicle offered for sale. Advertised vehicles of this model may have styling, trim levels, colors and optional equipment that differ from the stock photo.
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Mercedes-Benz of Natick : Natick, MA 01760 Car Dealership, and Auto Financing - Autotrader