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Kelly FIAT of Peabody

ONE CROSS ST. -ROUTE 114PEABODY, MA 01960
1-888-599-45691-888-599-4569
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Services and Amenities

  • Service Centers
  • Factory Authorized Service Center
  • Body Shop
  • Loaner Cars
  • Rental Cars
  • Parts & Accessories
  • Courtesy Shuttle
  • Detailing
  • Customization
  • Internet Access
  • Handicapped Accessible
  • Comfortable Waiting Area
  • Delivery Options
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Why You Should Buy a Used Car From Us

At Kelly FIAT of Peabody in Peabody, Massachusetts, we're excited to put you in the driver's seat to begin the next chapter of our celebrated legacy. Allow us to demonstr ... Read more
At Kelly FIAT of Peabody in Peabody, Massachusetts, we're excited to put you in the driver's seat to begin the next chapter of our celebrated legacy. Allow us to demonstrate our commitment to exceptional customer service!

Languages Spoken

  • Italiano
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A certified pre-owned car has passed a strict inspection by the original manufacturer and is backed by an extended warranty.
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Dealer Ratings

24-Month Overall Rating
  • 4.9
    Customer Service
  • 5.0
    Quality Of Work
  • 4.9
    Friendliness
  • 4.9
    Overall Experience
  • 4.8
    Price

Dealership Reviews

1 - 5 of 78 
roo12011/10/2014 03:12:59 PM
4.8
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(USED)
Would I Recommend this Dealer:Yes
Who Helped Me:Sergio Maffeo,Phil Geller
I had been looking at Fiats for quite some time monitoring used inventory at several dealerships. After seeing a few I was watching get sold I decided to go and put money down on the latest one I was looking at, a 500c with low mileage. I was greeted by Sergio who proceeded to show me a couple of different options and then took me for a test of the one I ultimately bought. Sergio and Phil were very helpful in trying to keep it within my budget and agreed to hold it for me. Upon returning home I decided I wanted it then and there so i went back immediately and worked through all the paperwork needed and in less than an hour I was on my way with my new car. The car is great but more importantly the people at Kelly Fiat go out of their way to work with you and get you the best deal possible. I don't plan to buy any more cars in the foreseeable future but I would definitely recommend Kelly Fiat to whomever wants a fast and through transaction. buying a car is never easy but at Kelly Fiat they make it easy!!! oh and Sergio makes a mean Espresso
jemmart8/18/2014 01:01:05 PM
4.8
Overall Rating
Customer Service
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:Yes
Who Helped Me:Sergio Maffeo,Phil Geller
I went to Kelly Fiat on Saturday morning (8/16) to test drive an automatic 500 Pop. I went back to Kelly Fiat that same Saturday afternoon and drove away with my new automatic 500 Pop (her name is Fiona). I was blown away by the quality of customer service and courtesy extended to me by all the staff members, though I worked most closely with Sergio Maffeo (and Phil for financing). Sergio defied the stereotypical car salesman, in every way. He was kind, friendly, engaging, knowledgeable, and not the slightest bit pushy. In 2011, I had a terrible buying experience with another dealer, including a pushy salesman - it left me with a sour impression that's lasted three years. When I got to Kelly Fiat on Saturday, I was apprehensive about the whole process. The moment I walked in the door, however, Sergio greeted me with a warm smile that put me at ease. He was genuine, he answered my questions, and he let the car speak for itself. When I came back later that day to buy Fiona and bring her home, the staff member who cleans new purchases was not there. Sergio and Isaac rolled up their sleeves and got right to work - they did a wonderful job. In fact, all the staff members were service-oriented and patient throughout my experience - they truly seemed to enjoy the work they do. Even though I didn't roll off the lot until early evening, they continued smiling up until the very last moment. The only thing that could beat those smiles was my own, sitting in the driver's seat. The 500 Pop is such a happy car to drive, such that I'm even giddy as I think about driving her home after work today. I can't recommend Sergio, Isaac, Phil, and the entire team at Kelly Fiat strongly enough. Word to the wise: if you're considering a test drive for any morning, make sure you clear your schedule for that afternoon. You'll be back!
RLCrawford6/11/2014 09:33:42 AM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:Yes
Who Helped Me:
   I want to take this opportunity to tell you that your salesperson, Stefanie Mahr, made our purchasing experience a genuine pleasure. Throughout the process Stefanie was most helpful, always extremely courteous, thoughtful, and considerate; and, most importantly, thoroughly knowledgable of the FIAT.    She provided a detailed explanation of all of the operating controls and display features of the automobile. Always with a professional, easy delivery that took any stress out of the task. The price negotiation, similarly, was forthright, and straightforward and , in the end, I was satisfied with the final offer.   In summary: I have bought numerous cars in my lifetime and this has been the only instance, thanks largely to the efforts of Stefanie Mahr, that I can describe as enjoyable. Stefanie is a most valuable asset to your business and I will certainly provide to my friends  and acquaintances the highest recommendation for your dealership, and particularly Stefanie Mahr.   Sincerely;      Robert and Maureen Crawford  
Kelly FIAT of Peabody responded to this review
8/07/2014
Thank you very much for your kind review Robert and Maureen. It means very much to our team at Kelly FIAT of Peabody that your experience was so enjoyable. We appreciate you both giving us the opportunity to earn your business, and we would love the opportunity again in the future! Please let us know if we can be of any further assistance to you. Take care Robert and Maureen!
Phear Thoeung6/06/2014 12:56:26 PM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(USED)
Would I Recommend this Dealer:Yes
Who Helped Me:Isaac Bruton
My husband and I are so pleased with Stephanie and Isaac at Fiat. We were treated so well. Stepanie took really good care of us and took time explaining everything. We learned some really good tips when looking for a used vehicle. Isaac did a great job breaking down the numbers and we felt really good purchasing our vehicle from them. We love our car and will continue to do business with Fiat of Peabody in near future.
Kelly FIAT of Peabody responded to this review
8/07/2014
Thank you very much for your review Phear. We are so happy to have you as a member of the Kelly family of dealerships, and on behalf of Isaac and our entire team at Kelly FIAT, we thank you so much for allowing us to work with you. We can't wait to see you back!
KatherineGendron5/16/2014 04:21:35 PM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:Yes
Who Helped Me:Sean Chellar
Sean is a great salesperson. He is friendly, fair, and personable. He was helpful and calm and did not push us into a sale. We thoroughly enjoyed the process of buying our car. He deserves the highest credit for his work with us. And we love the car- a Fiat 500!
Kelly FIAT of Peabody responded to this review
8/07/2014
Great choice Katherine! We hope you continue to enjoy your new FIAT 500, and please don't hesitate to let Sean or anyone of our Kelly FIAT staff members know if we can help you out again.
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This image is a stock photo and is not an exact representation of any vehicle offered for sale. Advertised vehicles of this model may have styling, trim levels, colors and optional equipment that differ from the stock photo.
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