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Herb Chambers BMW of Boston

1168 Commonwealth AveBoston, MA 02134
1-888-719-18111-888-719-1811

Services and Amenities

  • Factory Authorized Service Center
  • Loaner Cars
  • Parts & Accessories
  • Courtesy Shuttle
  • Business Center
  • Internet Access
  • Handicapped Accessible
  • Comfortable Waiting Area
View all services and amenities

Why You Should Buy a New Car From Us

Herb Chambers BMW is very proud to be the only dealer in New England to have won both The BMW Center of Excellence Award as well be identified as a J.D. Power Certified R ... Read more
Herb Chambers BMW is very proud to be the only dealer in New England to have won both The BMW Center of Excellence Award as well be identified as a J.D. Power Certified Retailer. Additionally Herb Chambers is known for maintaining some of the highest customer satisfaction scores for a dealer its size in the country. Quite simply, we strive to compliment the purchase of world-class automotive machines with absolute excellence in customer service before, during and after the buying experience.

Why You Should Buy a Used Car From Us

Herb Chambers BMW of Boston is known for maintaining some of the highest customer satisfaction scores in the country. With the purchase of a Pre-Owned vehicle, you will h ... Read more
Herb Chambers BMW of Boston is known for maintaining some of the highest customer satisfaction scores in the country. With the purchase of a Pre-Owned vehicle, you will have peace of mind knowing we researched the market and are giving you the very best price right up front with all of our Pre-Owned vehicle's; we call this Negotiation Free SMART PRICE. In addition, you will also have our unique 5 day money back guarantee and 30 day, 1,500 mile exchange policy.

Languages Spoken

  • Español
  • 한국어

Dealer Disclaimer

Info is based on data provided by the vehicle manufacturer and other sources and therefore exact configuration, specifications & accessories should be used as a guide onl ... Read more
Info is based on data provided by the vehicle manufacturer and other sources and therefore exact configuration, specifications & accessories should be used as a guide only and are not guaranteed. We will not be liable for any inaccuracies, claims or losses of any nature. Inventory is also subject to prior sale and prices are subject to change without notice, cannot be combined with any other offer(s), do not include taxes, registration fees, insurance, finance and/or documentation charges.
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Certified Cars A certified pre-owned car has passed a strict inspection by the original manufacturer and is backed by an extended warranty.
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These Participating Dealers accept the Kelley Blue BookSM Instant Cash Offer which is a free actual offer based on your specific car's condition and features. Once the Dealer inspects your vehicle to verify the information and confirm the condition of your car, you decide if you want to walk away with cash, use the Offer toward the purchase of another vehicle, or do nothing at all.
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Dealer Ratings

24-Month Overall Rating
  • 4.8
    Customer Service
  • 4.9
    Quality Of Work
  • 4.9
    Friendliness
  • 4.8
    Overall Experience
  • 4.7
    Price

Dealership Reviews

1 - 5 of 469 
Isabella8/10/2016 03:02:17 PM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:Yes
Who Helped Me:Jano Letaif
Steven Burns, our client advisor, was very attentive to our needs and worked with us closely over a period of months in order to ensure that the car we eventually chose was the best fit for us. My family and I were extremely pleased with the care of the sales manager, Jano Letaif, and all her help in securing us a wonderful car. The personnel here truly go the extra mile and hold their customers in high esteem. Could not be happier with my new X1 and with my experience here!
Herb Chambers BMW of Boston responded to this review
8/10/2016
Thank you, Isabella, so much for sharing your experience with Jano and Steven! It is our goal to offer every customer a personal touch and ensure that we do everything possible to help you leave our dealership happy. We thank you for your business and we look forward to helping with your automotive needs in the future! Best, Melissa Steffy, General Manager
chrisj19768/10/2016 12:43:25 PM
4.6
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SERVICE
Would I Recommend this Dealer:Yes
Who Helped Me:Brian Lee
I am officially a Herb Chambers convert. Their customer service is A+. Brian gave us his personal cell phone number, and I get responses within minutes. No more calling and waiting for someone to look in the computer for 10 minutes and still give me the wrong answer! I was given a 2016 BMW loaner even though I am not in an active lease. He came in on his day off to ensure that the billing was done according to what we discussed. Brian Lee is A++++++ and an asset to Herb Chambers. This is the only BMW dealership that I will work with from now on.
Herb Chambers BMW of Boston responded to this review
8/10/2016
Thank you for taking the time to share your recent experience. I am thrilled to know you are now a Herb Chambers convert! We appreciate your feedback and enjoy hearing that you had a great experience at our dealership! Brian is a valued member of our team and I'm so happy to read your wonderful recommendation. Thank you for your business and please let us know if there is anything we can assist you with in the future. Best, Melissa Steffy, General Manager
elatini8/08/2016 11:32:16 AM
4.4
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(USED)
Would I Recommend this Dealer:Yes
Who Helped Me:Mohhamed Omar
Great sales team, since my initial inquires thru e-mail. Sales associate made all the agreed conditions of the transaction. Great post-sales. Recommend the sales associate Mohammed Omar.
Herb Chambers BMW of Boston responded to this review
8/08/2016
Thank you for providing us with this great feedback! Mohammed is wholly devoted to the success of our guests’ experiences and we are so proud to have him on our team. We appreciate all of your kind words and thank you for choosing us for your automotive needs. Best, Melissa Steffy, General Manager
Scott1238/05/2016 11:52:12 AM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:Yes
Who Helped Me:Steven Burns
They are very professional dealer and I had good time doing business with them. Steven is an excellent salesman in the store. If you had a chance to do business with him, he is the right choice.
Herb Chambers BMW of Boston responded to this review
8/05/2016
Thank you so much for taking the time to share your recent experience with Steven. We truly value your business and hope to serve your automotive needs for many more years to come. Best, Melissa Steffy, General Manager
eharrison37/21/2016 11:46:05 AM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:Yes
Who Helped Me:Kevin Bugbee
I have had the pleasure of purchasing two BMWs from Herb Chambers -- and Kevin Bugbee has been my sales consultant both times. Never has the process of purchasing an automobile been such a pleasure -- and it doesn't stop there. Kevin is available and also regularly checks in with customers -- and always is willing to go above and beyond. I can't say enough good things about my experience with Herb Chambers and Kevin -- and I've heard wonderful things about HC's other brands too. 5 stars, all the way.
Herb Chambers BMW of Boston responded to this review
7/21/2016
Thank you! This is exactly the kind of feedback that we love to hear. It is our goal to offer top notch customer service to all of our guests. I'm so pleased Kevin has been proving you with exactly that. Thank you again and we look forward to working with you again in the future! Best, Melissa Steffy, General Manager
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Herb Chambers BMW of Boston : Boston, MA 02134 Car Dealership, and Auto Financing - Autotrader