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Sentry West Inc.

940 Boston TurnpikeShrewsbury, MA 01545
1-844-311-55521-844-311-5552
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Services and Amenities

  • Service Centers
  • Factory Authorized Service Center
  • Body Shop
  • Loaner Cars
  • Rental Cars
  • Parts & Accessories
  • Courtesy Shuttle
  • Detailing
  • Customization
  • Internet Access
  • Comfortable Waiting Area
View all services and amenities

Why You Should Buy a New Car From Us

Sentry is the #1 volume retailer in eastern Massachusetts with Lincoln-Mercury, Ford, and Mazda franchises. We have a great selection of pre-owned cars, trucks, SUVs, se ... Read more
Sentry is the #1 volume retailer in eastern Massachusetts with Lincoln-Mercury, Ford, and Mazda franchises. We have a great selection of pre-owned cars, trucks, SUVs, sedans, convertibles, and sports cars in all manufacturer makes!Sentry West also has a great inventory of Certfied pre-owned including Lincoln,Mercury and Mazda! Call our toll free number at 877-799-9804 and make an appointment TODAY! Our level of service, selection of vehicles, and low prices are second to none.

Why You Should Buy a Used Car From Us

Sentry is the #1 volume retailer in eastern Massachusetts with Lincoln-Mercury, Ford, and Mazda franchises. We have a great selection of pre-owned cars, trucks, SUVs, se ... Read more
Sentry is the #1 volume retailer in eastern Massachusetts with Lincoln-Mercury, Ford, and Mazda franchises. We have a great selection of pre-owned cars, trucks, SUVs, sedans, convertibles, and sports cars in all manufacturer makes!Sentry West also has a great inventory of Certfied pre-owned including Lincoln,Mercury and Mazda! Call our toll free number at 877-799-9804 and make an appointment TODAY! Our level of service, selection of vehicles, and low prices are second to none.

Dealer Disclaimer

Sales Tax, Title, License Fee, Registration Fee, Dealer Documentary Fee, Finance Charges, Emission Testing Fees and Compliance Fees are additional to the advertised price ... Read more
Sales Tax, Title, License Fee, Registration Fee, Dealer Documentary Fee, Finance Charges, Emission Testing Fees and Compliance Fees are additional to the advertised price.
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A certified pre-owned car has passed a strict inspection by the original manufacturer and is backed by an extended warranty.
Some brands group models with similar body styles together. (Ex: BMW 3 Series or Mercedes-Benz C-Class)
Trim refers to both exterior and interior options that enchance a base model. (Ex: Ford Mustang GT or Honda Accord EX)
These dealers accept offers from our Trade-In Marketplace, which determines the value of your car and provides an instant, free offer. Offers are guaranteed as long as the car's condition and information are verified.
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Dealer Ratings

24-Month Overall Rating
  • 4.0
    Customer Service
  • 3.7
    Quality Of Work
  • 4.0
    Friendliness
  • 4.0
    Overall Experience
  • 3.5
    Price

Dealership Reviews

1 - 5 of 44 
janda7/14/2015 11:58:53 AM
4.8
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:Yes
Who Helped Me:Dean, Rob, Paul
We had such a great experience at Sentry West when buying our new Mazda CX-5. On our first visit, we told the salesperson upfront that we were still shopping around and hadn't settled on a make yet. He took us for a test drive, explained the key features of the car to us, and gave us his direct number if we had any questions. He didn't even take down our phone number, so there were no pushy follow-up calls to deal with! After we did a little more research and decided to go with the Mazda, we went for a second test drive and then negotiated a price. The process was quick and easy, and they had our car ready for us in a couple days, even though they had to get one from a different dealer that was the color and had the options we wanted. Highly recommend going here if you're looking to buy a car without any hassle.
Candobetter6/05/2015 04:55:49 PM
4.8
Overall Rating
Customer Service
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(USED)
Would I Recommend this Dealer:Yes
Who Helped Me:dean
Ok it sounds like an oxymoron but its not. There are nice salespeople out there who sell cars without the usual BS I got at so many other dealerships. Its amazing to me that in this day and age there are still so many slick and useless people selling cars. Kind of sad. My experience here was nothing like that. Just lots of vehicles to choose from, as much time as I needed to buy, would have liked a little more on my trade, but who wouldn't? Smiles all around. My only criticism would be is that they should have a tech person sit with the new buyer and go over all the features of the car, in the car But that's ok, something small in the grand scheme of the deal . Would do business here again , but hoping that I am all set for a long long time with car shopping.
J Taylor11/24/2014 04:08:49 PM
1.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(USED)
Would I Recommend this Dealer:No
Who Helped Me:Al
Sentry West Lincoln & Mazda I just want to say THANK YOU for NOT budging on your price!!!!! I am a bit confused why you wouldn't offer anything but the price listed on the vehicle, but then drop the price the following day on Carguru and Auto Trader. Al (our sales person) we just want to say thanks for not fighting to make the deal happen!! I am not sure if it was you or the business manager but one offer and one offer only is an interesting sales strategy. Especially since it was dropped two more times before you sold it. Back to why I am thankful. We found a much better deal on the same vehicle at another dealer who really seemed to want to sell us the car. Folks when you are looking for a new vehicle and come across Sentry just remember the price you see is the only price you get !!!!
shanedirwin9/11/2014 12:22:42 PM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:Yes
Who Helped Me:Al Lazaro. David Rollins
I went to Sentry West Mazda after having a disappointing experience earlier in the day at another Mazda dealer. As soon as I pulled into Sentry West's lot I knew the experience was going to be so much better. I was greeted by Al while browsing the Mazda 6's. He asked me what exactly I was looking for as they had a lot of cars on the lot. Thank goodness he did because I would have been lost in the maze of cars! I of course did my homework on the type and style of car I wanted however Al was able to go deeper and truly make sure I was looking at the right car for my needs. Al gave me a very detailed tour of their dealership and made sure I was comfortable with drinks and food before we started talking about numbers. Even the finance manager and Al's manager came over during the process and made sure they introduced themselves and made sure everything was OK. Within less than 2 hours I had purchased a brand new car. The entire experience at Sentry West Mazda was phenomenal. From sales to financing to service. I really want to point out Al. The day and time I scheduled to pick up my new car Al was not scheduled to be there. However he made sure he was there for me. He went over everything about my new car and also gave me an awesome car-warming gift. Thanks Al! It was truly a one of a kind experience as I have never purchased a car in such situations where I was not stressed and they did not try to screw me with my pants on. I was up front with them and they were with me. I will recommend Sentry West Mazda to everyone I know and even to people I do not know. AMAZING!!!
dukefirst6/27/2013 02:52:03 PM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:Yes
Who Helped Me:Rob Acheson, Scotty Grala, Bill McGuinness
Great customer service here. No bs, in and out in under one hour. Maybe going on a Weds at midday helped! Dealt directly with Rob, their GSM. Very easy to deal with and their only fee was a $299 doc charge. Hit the pricepoint I wanted from the get go. Good people here, Bill the business manager was A+ to deal with on a complicated title issue. I will say the parts dept was overpriced on accessories and they didn't stock what I wanted. Found what I wanted online for 25% less with free shipping. Sales: A+ & Parts: D-
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This image is a stock photo and is not an exact representation of any vehicle offered for sale. Advertised vehicles of this model may have styling, trim levels, colors and optional equipment that differ from the stock photo.
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