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Sentry West Inc.

940 Boston TurnpikeShrewsbury, MA 01545
1-844-311-55521-844-311-5552
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Services and Amenities

  • Service Centers
  • Factory Authorized Service Center
  • Body Shop
  • Loaner Cars
  • Rental Cars
  • Parts & Accessories
  • Courtesy Shuttle
  • Detailing
  • Customization
  • Internet Access
  • Comfortable Waiting Area
View all services and amenities

Why You Should Buy a New Car From Us

Sentry is the #1 volume retailer in eastern Massachusetts with Lincoln-Mercury, Ford, and Mazda franchises. We have a great selection of pre-owned cars, trucks, SUVs, se ... Read more
Sentry is the #1 volume retailer in eastern Massachusetts with Lincoln-Mercury, Ford, and Mazda franchises. We have a great selection of pre-owned cars, trucks, SUVs, sedans, convertibles, and sports cars in all manufacturer makes!Sentry West also has a great inventory of Certfied pre-owned including Lincoln,Mercury and Mazda! Call our toll free number at 877-799-9804 and make an appointment TODAY! Our level of service, selection of vehicles, and low prices are second to none.

Why You Should Buy a Used Car From Us

Sentry is the #1 volume retailer in eastern Massachusetts with Lincoln-Mercury, Ford, and Mazda franchises. We have a great selection of pre-owned cars, trucks, SUVs, se ... Read more
Sentry is the #1 volume retailer in eastern Massachusetts with Lincoln-Mercury, Ford, and Mazda franchises. We have a great selection of pre-owned cars, trucks, SUVs, sedans, convertibles, and sports cars in all manufacturer makes!Sentry West also has a great inventory of Certfied pre-owned including Lincoln,Mercury and Mazda! Call our toll free number at 877-799-9804 and make an appointment TODAY! Our level of service, selection of vehicles, and low prices are second to none.

Dealer Disclaimer

Sales Tax, Title, License Fee, Registration Fee, Dealer Documentary Fee, Finance Charges, Emission Testing Fees and Compliance Fees are additional to the advertised price ... Read more
Sales Tax, Title, License Fee, Registration Fee, Dealer Documentary Fee, Finance Charges, Emission Testing Fees and Compliance Fees are additional to the advertised price.
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Certified Cars A certified pre-owned car has passed a strict inspection by the original manufacturer and is backed by an extended warranty.
Some brands group models with similar body styles together. (Ex: BMW 3 Series or Mercedes-Benz C-Class)
Trim refers to both exterior and interior options that enchance a base model. (Ex: Ford Mustang GT or Honda Accord EX)
These Participating Dealers accept the Kelley Blue BookSM Instant Cash Offer which is a free actual offer based on your specific car's condition and features. Once the Dealer inspects your vehicle to verify the information and confirm the condition of your car, you decide if you want to walk away with cash, use the Offer toward the purchase of another vehicle, or do nothing at all.
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Dealer Ratings

24-Month Overall Rating
  • 3.7
    Customer Service
  • 3.0
    Quality Of Work
  • 3.7
    Friendliness
  • 3.7
    Overall Experience
  • 3.3
    Price

Dealership Reviews

1 - 5 of 46 
Skip3/27/2016 03:17:46 PM
5.0
Overall Rating
Customer Service
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(USED)
Would I Recommend this Dealer:Yes
Who Helped Me:Scott
I like to trade in my car every few years so I've had plenty of experience with dealerships. Sentry West is low pressure and they offered me a fair value for my trade and a good price for the used vehicle I was buying. They don't push extended warranties, and the sales process is clear, low pressure, and well organized (they won't lose your documentation and you don't have to chase them down after the paperwork is signed).
Genzyme2/12/2016 09:46:03 AM
1.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SERVICE
Would I Recommend this Dealer:No
Who Helped Me:Dan Obara and Jim
I never been treated this way in my life but today I gone in for oil change service and got treated so rude by Dan. He was very condescending when I mentioned that the oil change price was expensive. He said to go somewhere else then. His manager Jim heard everything but did not step in to remediate the situation. They always tried to find something to charge me for. I don't mind to pay if they fixed the problem but I paid for the service anyway even though the problem was not fixed. I told them that was so disrespectful and I left.
janda7/14/2015 11:58:53 AM
4.8
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:Yes
Who Helped Me:Dean, Rob, Paul
We had such a great experience at Sentry West when buying our new Mazda CX-5. On our first visit, we told the salesperson upfront that we were still shopping around and hadn't settled on a make yet. He took us for a test drive, explained the key features of the car to us, and gave us his direct number if we had any questions. He didn't even take down our phone number, so there were no pushy follow-up calls to deal with! After we did a little more research and decided to go with the Mazda, we went for a second test drive and then negotiated a price. The process was quick and easy, and they had our car ready for us in a couple days, even though they had to get one from a different dealer that was the color and had the options we wanted. Highly recommend going here if you're looking to buy a car without any hassle.
Candobetter6/05/2015 04:55:49 PM
4.8
Overall Rating
Customer Service
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(USED)
Would I Recommend this Dealer:Yes
Who Helped Me:dean
Ok it sounds like an oxymoron but its not. There are nice salespeople out there who sell cars without the usual BS I got at so many other dealerships. Its amazing to me that in this day and age there are still so many slick and useless people selling cars. Kind of sad. My experience here was nothing like that. Just lots of vehicles to choose from, as much time as I needed to buy, would have liked a little more on my trade, but who wouldn't? Smiles all around. My only criticism would be is that they should have a tech person sit with the new buyer and go over all the features of the car, in the car But that's ok, something small in the grand scheme of the deal . Would do business here again , but hoping that I am all set for a long long time with car shopping.
J Taylor11/24/2014 04:08:49 PM
1.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(USED)
Would I Recommend this Dealer:No
Who Helped Me:Al
Sentry West Lincoln & Mazda I just want to say THANK YOU for NOT budging on your price!!!!! I am a bit confused why you wouldn't offer anything but the price listed on the vehicle, but then drop the price the following day on Carguru and Auto Trader. Al (our sales person) we just want to say thanks for not fighting to make the deal happen!! I am not sure if it was you or the business manager but one offer and one offer only is an interesting sales strategy. Especially since it was dropped two more times before you sold it. Back to why I am thankful. We found a much better deal on the same vehicle at another dealer who really seemed to want to sell us the car. Folks when you are looking for a new vehicle and come across Sentry just remember the price you see is the only price you get !!!!
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This image is a stock photo and is not an exact representation of any vehicle offered for sale. Advertised vehicles of this model may have styling, trim levels, colors and optional equipment that differ from the stock photo.
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Sentry West Inc. : Shrewsbury, MA 01545 Car Dealership, and Auto Financing - Autotrader