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Sentry Ford Lincoln

4080 Mystic Valley ParkwayMedford, MA 02155
1-844-575-12361-844-575-1236
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Services and Amenities

  • Factory Authorized Service Center
  • Loaner Cars
  • Rental Cars
  • Parts & Accessories
  • Courtesy Shuttle
  • Detailing
  • Customization
  • Business Center
  • Internet Access
  • Comfortable Waiting Area
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Why You Should Buy a New Car From Us

Great Cars at a Great Price!

Why You Should Buy a Used Car From Us

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Dealer Disclaimer

Sales Tax, Title, License Fee, Registration Fee, Dealer Documentary Fee, Finance Charges, Emission Testing Fees and Compliance Fees are additional to the advertised price ... Read more
Sales Tax, Title, License Fee, Registration Fee, Dealer Documentary Fee, Finance Charges, Emission Testing Fees and Compliance Fees are additional to the advertised price.
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A certified pre-owned car has passed a strict inspection by the original manufacturer and is backed by an extended warranty.
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These Participating Dealers accept the Kelley Blue BookSM Instant Cash Offer which is a free actual offer based on your specific car's condition and features. Once the Dealer inspects your vehicle to verify the information and confirm the condition of your car, you decide if you want to walk away with cash, use the Offer toward the purchase of another vehicle, or do nothing at all.
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Dealer Ratings

24-Month Overall Rating
  • 2.6
    Customer Service
  • 2.6
    Quality Of Work
  • 3.4
    Friendliness
  • 2.1
    Overall Experience
  • 3.4
    Price

Dealership Reviews

1 - 5 of 113 
A very happy customer! 4/11/2016 01:27:12 PM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(USED)
Would I Recommend this Dealer:Yes
Who Helped Me:Tim DiGaetano
We were so frustrated with our local dealer that on a whim we looked on line and found a similar Lincoln to the one we had a deposit on at Tasca in Rhode Island. Tim answered the phone on a Friday night and when out and looked at the car we were interested in purchasing and set up an appt to help us for the next day. We made the drive to MA to drive the car; it was perfect and we proceeded with the paperwork. Wow what a top notch experience. Tim is the first car sales person I have ever bought a car from that met and exceeded my expectations. It's so typical for car dealers to over promise and under deliver - not Tim! He answered all of our questions and put together a deal that worked for us. He saved us money on financing, over the really good deal we had from our bank, and we never felt pressured or like we were being "sold." His manager Donny went through all the paperwork easily and again, giving us fair options we could choose from when choosing add-on items. We bought the car, a 2014 Lincoln MKX, loaded with sweet options. Sentry detailed the car for us and even included all weather mats for the car and the way back. That's something that we really needed and completely appreciate. When Tim heard that my husband drove a Ford that had had peeling paint issues - even though he didn't sell us the car, he offered to help us fix the problem. Apparently this is a recall issue and no one from the dealership where we purchased the car even thought to call us. Tim asked us to text him our registration and a picture of the problem and he would help us make it right. That car was my husband's coming back from serving in Iraq present, and having help make it perfect again based on a dealer recall is HUGE! Do you know any other car sales person that would go that extra mile? I do - Tim DiGaetano at Sentry Ford Lincoln. As I mentioned, we live in Rhode Island, and Tim offered to come deliver our Lincoln to us and deal with the registry and the VIN check. This was super helpful as I had some surgery and am not yet advised to stand and wait in lines. And we all know the registry lines. Tim also offered to do the paperwork for our Rhode Island War Veterans License tags, and go over the car electronics one more time so I feel comfortable upon delivery. Tim is terrific. In the next year or so we'll be in the market for another vehicle and Tim will be our first call. He's already programed into our phones. If you're reading this review, I hope you call Tim. Buying a car shouldn't suck, and with Tim, it was a great experience.
Kelley3/10/2016 04:56:46 PM
1.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:No
Who Helped Me:Didn't even introduce himself
This place is terrible. I am an Asian and when I walked in , everyone started scattering like no one wanted to talk. When some one approached me, he definitely didn't want to work with me. He was trying SO HARD to make me walk away. I had cash on hand ready to buy a car. But I didn't even get to see a car or get any kind of information. What a terrible 5 min experience I had here. Don't go here
aristokratika3/02/2016 09:36:08 PM
1.4
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(USED)
Would I Recommend this Dealer:No
Who Helped Me:Vardan
Was in the market for Transit 350. Called to schedule the test drive - the vehicle was not there but in another dealership. Several days later got a call from Vardan to com see the vehicle. Arrived only to discover that the "service guy" has the keys and I can not take it for the test drive. Keep your vehicle and I will take my business somewhere else.
mike1/20/2016 11:33:38 AM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SERVICE
Would I Recommend this Dealer:Yes
Who Helped Me:Brian and Deb
Brought my Ford F150 in for service to Sentry Ford as I purchased my vehicle there. They were very attentive to my needs on my arrival. The service staff explained to me the repair process and the time in which they would need to have my truck to properly repair it. They kept me informed throughout the whole process and repaired my truck right the first time. Thank you Brian and the the staff at Sentry Ford!
lincolnbuyer810/30/2015 03:29:58 PM
1.0
Overall Rating
Overall Experience
Reason for My Visit:SERVICE
Would I Recommend this Dealer:No
Who Helped Me:Vardan
This dealer is rude and unprofessional both from a sales and service perspective. This dealer is 1 mile from my house and when we ultimately decided on a Lincoln MKC, it was the logical choice to go here first. We first met with a salesmen our time was limited because I had my two small kids with me. When I went to revisit the dealership on my own so I could actually drive the car, I ran into the same salesmen who glared at me and told me all the good deals were gone. Basically he was using cheap sales ploys. I called him on it to his face, and ultimately bought the car at another dealer. Later when I went to service my car, because it is 1 mile from my house, I booked an appointment online. When I arrived the Lincoln service was closed and I had to go to Ford next door. They Ford service rep was rude to me, and told me I didn’t have an appt even when I showed her my phone with the email that said I had an appt. After the service no one called me and told me what to do with the car. Unacceptable. We have owned Lexus and Acura. If Lincoln actually wants to compete with luxury makes, they are going to have to hire more professional people and have better processes. As it stands now, it’s a highly substandard experience. Would be happy to provide more details including the names of who I dealt with if someone from the dealership responds to this email.
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Sentry Ford Lincoln : Medford, MA 02155 Car Dealership, and Auto Financing - Autotrader