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Herb Chambers Ford of Braintree

75 Granite StreetRoute 37Braintree, MA 02184
1-888-820-45761-888-820-4576

Services and Amenities

  • Factory Authorized Service Center
  • Parts & Accessories
  • Courtesy Shuttle
  • Internet Access
  • Comfortable Waiting Area
  • Delivery Options
View all services and amenities

Why You Should Buy a New Car From Us

Herb Chambers Ford is the #1 Ford Dealer in New England. Nobody Sells more cars......Nobody!

Why You Should Buy a Used Car From Us

At Herb Chambers Ford you can buy with CONFIDENCE and PEACE OF MIND. Call us right away to set up your Herb Chambers NO OBLIGATION test drive. Ask to see the Pre-Owned ... Read more
At Herb Chambers Ford you can buy with CONFIDENCE and PEACE OF MIND. Call us right away to set up your Herb Chambers NO OBLIGATION test drive. Ask to see the Pre-Owned Portfolio for this car including a full CARFAX and maintenance reports, as Herb likes to say its like the medical history of your new car!

Languages Spoken

  • Español
  • Português

Dealer Disclaimer

Info is based on data provided by the vehicle manufacturer and other sources and therefore exact configuration, specifications & accessories should be used as a guide onl ... Read more
Info is based on data provided by the vehicle manufacturer and other sources and therefore exact configuration, specifications & accessories should be used as a guide only and are not guaranteed. We will not be liable for any inaccuracies, claims or losses of any nature. Inventory is also subject to prior sale and prices are subject to change without notice, cannot be combined with any other offer(s), do not include taxes, registration fees, insurance, finance and/or documentation charges.
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Certified Cars A certified pre-owned car has passed a strict inspection by the original manufacturer and is backed by an extended warranty.
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Trim refers to both exterior and interior options that enchance a base model. (Ex: Ford Mustang GT or Honda Accord EX)
These Participating Dealers accept the Kelley Blue BookSM Instant Cash Offer which is a free actual offer based on your specific car's condition and features. Once the Dealer inspects your vehicle to verify the information and confirm the condition of your car, you decide if you want to walk away with cash, use the Offer toward the purchase of another vehicle, or do nothing at all.
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Dealer Ratings

24-Month Overall Rating
  • 4.7
    Customer Service
  • 4.7
    Quality Of Work
  • 4.7
    Friendliness
  • 4.7
    Overall Experience
  • 4.6
    Price

Dealership Reviews

1 - 5 of 359 
Robert Tiongson8/17/2016 07:47:48 PM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:Yes
Who Helped Me:Kevin Norton
My family and I had the pleasure to work with Chris Doucette and Kevin Norton in purchasing our new 2016 Ford Explorer. Chris is very informative, knowledgeable, patient, and went above and beyond in making our experience in purchasing our new SUV as easy as possible. I especially liked the fact that he wanted to go the extra mile (no pun intended) with our purchase of our new Explorer. To say the least, we would highly recommend Chris to anybody who is looking for a quality vehicle, brand new or certified pre-owned. He knows how to work with his customers with exceptional service and attention to detail and he's a huge driving force with why we elected to make our purchase at Herb Chambers. Kevin is very pleasant to work with as well from the finance department. He made sure that we understood the services and packages that came with the Explorer. With this being my true first car purchasing experience, I appreciated how he took the time to explain the details to me so that it was easy to understand the finer details with owning the Explorer. Kevin and Chris are definitely great assets to Herb Chambers Ford of Braintree and definitely great people to work with! This was by far the best experience I've personally had in purchasing a new car. Chris and Kevin exemplify what it means to have the excellence that is a staple of Herb Chambers and his brand. Thank you, Chris, Kevin, and thank you to the awesome staff at Herb Chambers!
Herb Chambers Ford of Braintree responded to this review
8/18/2016
Thank you, Robert, for taking the time to share your family's recent experience with us, and congratulations on your new Ford Explorer! Chris and Kevin are such assets to our team, and it is encouraging to hear they impressed you by delivering our trademark service. Thank you for your recommendation and we hope to serve your automotive needs for many more years to come! Best, Scott Lewis, General Manager
Kelsey58/12/2016 07:41:38 PM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(USED)
Would I Recommend this Dealer:Yes
Who Helped Me:Christopher Doucette
I had the pleasure of working with Chris during my entire car buying process. He was amazing and made my first car buying experience so much easier. He is extremely professional and makes you feel right at home! I definitley recommend Chris to anyone who is looking to buy a car at Herb Chambers. Thanks Chris!! Ps- the ice cream case at the dealership is definitely a plus!
Herb Chambers Ford of Braintree responded to this review
8/15/2016
Thank you, Kelsey, for taking the time to share your encouraging words and kind recommendation of Chris here at Herb Chambers Ford of Braintree. We take great pride in surpassing any and all expectations you might have when buying a new vehicle. Thank you for your business and we look forward to serving your automotive needs for many more years to come! Sincerely, Scott Lewis, General Manager
knotplzd7/12/2016 01:51:05 AM
1.5
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Reason for My Visit:SALES(USED)
Would I Recommend this Dealer:No
Who Helped Me:Shannon, Sheila
At best I will say that this dealership has very poor coordination between the "call/email you every other day" department and the "burst your bubble" department. After weeks of receiving calls and emails, I finally decided to take a look at a vehicle that was "here and available". When I arrived at the dealership less than 20 hours after being told that the truck was available, I was informed that the truck had been sold "last night"--interesting in that the dealership wasn't open the previous night, but had hours listing a closing for late afternoon. I was then shown a list of trucks that were also not available--still listed on the website, but not available for purchase, ostensibly because the website had "not been updated". This is not a good business practice. Hire someone to keep your website updated and spare potential customers the inconvenience of driving miles for nothing. OR, have the "call/email you department" (this department functions extremely well!!) place a call or an email letting the customer know that the vehicle of interest is no longer available. At worst? I might tend to think I was the victim of the old "bait and switch" technique...
RQ1216/29/2016 08:02:19 AM
1.8
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(USED)
Would I Recommend this Dealer:No
Who Helped Me:Frankie Santiago
I took a few months to "cool off" before writing this review because if I had written it immediately after my purchase...it would have been much more mean. I originally leased a vehicle through Herb Chambers Ford so I figured I would use the same dealership to return my lease and purchase a used car. The process took 3 days (3 hours Saturday, 3 hours Sunday and 5 hours Monday). Each day I was told to "sit tight, we will have you all wrapped up soon." and each day, after hours in the waiting room, the Sales Manager would give me attitude for leaving and asking them to call me when they were actually ready. My Salesman could not answer a single question I asked and had to defer to his manager for everything, including simple questions like "how can I cancel my Ford Lease payments?" and "what seems to be taking so long?". Overall, what should have been a fairly simple process was drawn out for 3 days without any real excuse or reason. I would never recommend this dealership to anyone, poor customer service and an extremely slow drawn out process.
Dgilly886/15/2016 09:43:29 PM
5.0
Overall Rating
Customer Service
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:Yes
Who Helped Me:Miguel, (sales manager)
Picked up my new 2016 lariat Supercrew today from Herb Chambers Ford. Thoroughly satisfied as to how I was treated by the salesman Brandon Williams, and sales manager Miguel. Like other people, I hate to car shop. My experience with Brandon, and this dealership changed all that. Very sincere, caring individuals, no pressure to purchase anything. I inquired about a vehicle. they located the exact color, and options that I wanted. Gave me what I felt was fair for my trade, and we finalized the deal. Brandon was very knowledgeable, and professional., They are most fortunate to have him in their employ. Features were all explained to me upon delivery, and Brandon answered all my questions. He is a true professional. I will continue to recommend Brandon, and this dealership to my family, friends, and co-workers.
Dgilly88 responded to this review
6/15/2016
Sorry forgot to check off quality of work. 5 stars there as well.
Herb Chambers Ford of Braintree responded to this review
6/16/2016
I sincerely appreciate the time it took for you write this great review about our team! Our number one goal is providing an exceptional customer experience. I'm so happy to know that this was achieved with you during your visit with Brandon and Miguel. We thank you for your business and look forward to the opportunity to serve your automotive needs again in the future. Best, Scott Lewis, General Manager
Dgilly88 responded to this review
6/16/2016
Thank you very much for your response. As I stated, shopping for a vehicle for me has always been a task I had not look forward to. I felt comfortable, and at ease dealing with Brandon. My previous dealings with other salesman left a sour taste in my mouth. Your dealership is obviously doing something right. As stated earlier, I will promote your dealership, and direct my friends, family, and co-workers to contact Brandon for a stress free car buying experience.
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Herb Chambers Ford of Braintree : Braintree, MA 02184 Car Dealership, and Auto Financing - Autotrader