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Franklin Ford

175 East Central StreetFranklin, MA 02038
1-844-757-66751-844-757-6675
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Services and Amenities

  • Service Centers
  • Factory Authorized Service Center
  • Rental Cars
  • Parts & Accessories
  • Courtesy Shuttle
  • Detailing
  • Customization
  • Internet Access
  • Delivery Options
View all services and amenities

Why You Should Buy a New Car From Us

You can trust Franklin Ford because we've been in the business for over 52 years. We work hard to offer our customers the best in new Ford cars and trucks. We don't just ... Read more
You can trust Franklin Ford because we've been in the business for over 52 years. We work hard to offer our customers the best in new Ford cars and trucks. We don't just want your business today... we want you to come back in the future, too. We have sold more than 1,700 cars this year. Franklin Ford also arranges financing, warranties and service contracts.

Why You Should Buy a Used Car From Us

You can trust Franklin Ford because we've been in the business for over 52 years. We work hard to offer our customers the best in pre-owned cars. We don't just want your ... Read more
You can trust Franklin Ford because we've been in the business for over 52 years. We work hard to offer our customers the best in pre-owned cars. We don't just want your business today... we want you to come back in the future, too. We have sold more than 1,700 cars this year. Franklin Ford also arranges financing, warranties and service contracts.

Languages Spoken

  • Español

Dealer Disclaimer

Sales Tax, Title, License Fee, Registration Fee, Dealer Documentary Fee, Finance Charges, Emission Testing Fees and Compliance Fees are additional to the advertised price ... Read more
Sales Tax, Title, License Fee, Registration Fee, Dealer Documentary Fee, Finance Charges, Emission Testing Fees and Compliance Fees are additional to the advertised price.
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A certified pre-owned car has passed a strict inspection by the original manufacturer and is backed by an extended warranty.
Some brands group models with similar body styles together. (Ex: BMW 3 Series or Mercedes-Benz C-Class)
Trim refers to both exterior and interior options that enchance a base model. (Ex: Ford Mustang GT or Honda Accord EX)
These dealers accept offers from our Trade-In Marketplace, which determines the value of your car and provides an instant, free offer. Offers are guaranteed as long as the car's condition and information are verified.
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Dealer Ratings

24-Month Overall Rating
  • 4.0
    Customer Service
  • 4.0
    Quality Of Work
  • 4.2
    Friendliness
  • 3.9
    Overall Experience
  • 4.1
    Price

Dealership Reviews

1 - 5 of 33 
Sean_B4/28/2015 11:03:54 AM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(USED)
Would I Recommend this Dealer:Yes
Who Helped Me:Mike Harmdin
I would give them 10 stars if possible. My wife and I purchased a 2013 Ford F150 from Franklin Ford on Friday night. Mike Harmdin the saleman made it a pleasure to buy from them Mark the finance manager was a pleasure to work with as well! I can't say enough about the honestly and professionalism these two gentlemen showed throughout the process . Thanks again Franklin Ford.
allison2/20/2015 07:21:50 PM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(USED)
Would I Recommend this Dealer:Yes
Who Helped Me:Mike, Sean, Adam
I recently purchased a used VW Jetta from Franklin Ford and was very happy with the experience. I requested information after I found the car on TrueCar.com and received a response within the hour. I called and they set up an appointment for me to look at the car in 30 minutes and when I got there, it was up front and warmed up to take a test drive right away. Mike was great, very patient with all of my questions and requests regarding even the smallest details of the car. The sales manager Sean was friendly and energetic, and very involved throughout the process. The business manager Adam was really laid back and super friendly, very easy to talk to. Everyone remembered me each time I went, which was really different from some of the other larger dealerships I had been to. They were overall very accommodating, and Sean and Mike made sure I was happy with everything when I arrived to pick up the car. In addition, I was able get an amazing price. I would definitely recommend this dealership.
GoPats20101/19/2015 08:39:04 AM
1.4
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SERVICE
Would I Recommend this Dealer:No
Who Helped Me:Multiple
I brought my car into Franklin Ford a couple weeks back to have some work done. It was the middle of the week, but it was an emergency, so I had to do it. They told me it would be done the next day, but it wound up being longer. I don't have an extra car, so that was a problem for me. That's ok if you have an extra vehicle at home, but I don't. Overall I found the service department to be hard to get in touch with over the phone. They came across a little rude too, like I'm not as good as the next guy because I'm not cruising in with a 2015 pickup truck or something. I don't know how many times they asked what year my car was and then made a face at me like they I should go jump off a bridge for driving such an old vehicle. Kind of funny since the dealership wasn't anything to write home about until this summer when they remodeled it. Any way, I've been going there for years, but things have started going down hill, so I'm in the market for a new shop.
Legendgw12/12/2014 12:23:33 PM
4.8
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:Yes
Who Helped Me:Mike Normandin
Purchased a new F 150 King Ranch during Thanksging week. We requested a quote from an internet search and we got a prompt reply. Scheduling a test drive was easy and the truck was ready at the promised time for the test run. The sale person was Mike Normandin. He was very knowlegeable about the F 150 and the competive vehicles that compete with the Ford. Mike took the time for us to do a thorough test drive and he was great at pointing all the great featuresof the truck. The final negotiations were as expected with offers and counteroffers, however, at the end of the day I believe Franklin was very competitive as I shopped around quite a bit. Their service department installed an box liner andt came out great. The truck was ready for delivery in 48 hours and the detailing inside and out was impeccable. I have to say that the overall experince was about the best I have had while purchaising a new vehicle.
spdealrater11/10/2014 08:58:46 PM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:Yes
Who Helped Me:Dave Raspallo
We recently purchased a new Ford Escape at Franklin. The staff was easy to work with and made the experience very positive. Scheduling a test drive and getting information was fast, and the staff was always friendly. Our Sales Consultant Dave took the extra time to review options and on the test drive pointed out just the right things to make the drive productive. When we picked up the vehicle, he did a comprehensive walk through of the vehicle but seemed to be aware of just what we needed to know based on the previous test drive and our questions. We wouldn't be surprised if he sold a lot of vehicles. We also appreciated the follow up after our test drive; some dealers were too pushy, that didn't happen at Franklin Ford. Of the several vehicles we looked at, Dave was the only consultant that answered all questions on the spot, but also didn't pester us afterward while we were continuing our research. That helped us make the decision.
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