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Franklin Ford

175 East Central StreetFranklin, MA 02038
1-844-757-66751-844-757-6675
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Services and Amenities

  • Service Centers
  • Factory Authorized Service Center
  • Rental Cars
  • Parts & Accessories
  • Courtesy Shuttle
  • Detailing
  • Customization
  • Delivery Options
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Why You Should Buy a New Car From Us

You can trust Franklin Ford because we've been in the business for over 52 years. We work hard to offer our customers the best in new Ford cars and trucks. We don't just ... Read more
You can trust Franklin Ford because we've been in the business for over 52 years. We work hard to offer our customers the best in new Ford cars and trucks. We don't just want your business today... we want you to come back in the future, too. We have sold more than 1,700 cars this year. Franklin Ford also arranges financing, warranties and service contracts.

Why You Should Buy a Used Car From Us

You can trust Franklin Ford because we've been in the business for over 52 years. We work hard to offer our customers the best in pre-owned cars. We don't just want your ... Read more
You can trust Franklin Ford because we've been in the business for over 52 years. We work hard to offer our customers the best in pre-owned cars. We don't just want your business today... we want you to come back in the future, too. We have sold more than 1,700 cars this year. Franklin Ford also arranges financing, warranties and service contracts.

Dealer Disclaimer

Sales Tax, Title, License Fee, Registration Fee, Dealer Documentary Fee, Finance Charges, Emission Testing Fees and Compliance Fees are additional to the advertised price ... Read more
Sales Tax, Title, License Fee, Registration Fee, Dealer Documentary Fee, Finance Charges, Emission Testing Fees and Compliance Fees are additional to the advertised price.
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A certified pre-owned car has passed a strict inspection by the original manufacturer and is backed by an extended warranty.
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Dealer Ratings

24-Month Overall Rating
  • 4.4
    Customer Service
  • 4.2
    Quality Of Work
  • 4.6
    Friendliness
  • 4.3
    Overall Experience
  • 4.4
    Price

Dealership Reviews

1 - 5 of 30 
Legendgw12/12/2014 12:23:33 PM
4.8
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:Yes
Who Helped Me:Mike Normandin
Purchased a new F 150 King Ranch during Thanksging week. We requested a quote from an internet search and we got a prompt reply. Scheduling a test drive was easy and the truck was ready at the promised time for the test run. The sale person was Mike Normandin. He was very knowlegeable about the F 150 and the competive vehicles that compete with the Ford. Mike took the time for us to do a thorough test drive and he was great at pointing all the great featuresof the truck. The final negotiations were as expected with offers and counteroffers, however, at the end of the day I believe Franklin was very competitive as I shopped around quite a bit. Their service department installed an box liner andt came out great. The truck was ready for delivery in 48 hours and the detailing inside and out was impeccable. I have to say that the overall experince was about the best I have had while purchaising a new vehicle.
spdealrater11/10/2014 08:58:46 PM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:Yes
Who Helped Me:Dave Raspallo
We recently purchased a new Ford Escape at Franklin. The staff was easy to work with and made the experience very positive. Scheduling a test drive and getting information was fast, and the staff was always friendly. Our Sales Consultant Dave took the extra time to review options and on the test drive pointed out just the right things to make the drive productive. When we picked up the vehicle, he did a comprehensive walk through of the vehicle but seemed to be aware of just what we needed to know based on the previous test drive and our questions. We wouldn't be surprised if he sold a lot of vehicles. We also appreciated the follow up after our test drive; some dealers were too pushy, that didn't happen at Franklin Ford. Of the several vehicles we looked at, Dave was the only consultant that answered all questions on the spot, but also didn't pester us afterward while we were continuing our research. That helped us make the decision.
mnichol9/06/2014 10:13:08 PM
1.8
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SERVICE
Would I Recommend this Dealer:No
Who Helped Me:Service department
The service department is useless. If you need service take your vehicle to another dealer, I did. I made an appointment for a oil change on their web site. When I call the next morning to see if I could get a earlier appointment the service man told me they don't do appointments on Saturdays, first come first serve only. I told him I made my appointment on their web site. He told me their web site needs to be updated. Had I known I could have just walked in on Saturday for service I would have been there early that morning and not waiting around all day for my afternoon appointment that their so called web site let me make. I told the service man to cancel my so called appointment, I will take my business elsewhere. I hung up the phone and called Framingham Ford and asked if they were able to do a oil change. The service man told me to bring my vehicle in. THIS IS MY LAST TIME AT FRANKLIN FORD. Once you buy a vehicle at Franklin Ford they could care less about you. Fix your web site, it's all about customer service if your looking to stay in business.
Franklin Ford responded to this review
9/26/2014
My Dealership participates in the DealerRater Certified Dealer Program. We are committed to providing high quality customer service, but based on your DealerRater review, you did not share that experience. That is very disappointing to us, and through this program we have the opportunity to work with you to resolve any issues with your experience at Franklin Ford. Our dealership recently added a new drive through service bay to better serve our customers. We recently updated our website to allow customer requests for appointments and we always strive for excellence at Franklin Ford. We are committed to providing high quality customer service, but based on your review, you did not share that experience. We apologize for any inconvenience you experienced at Franklin Ford. Sincerely yours, Frank Lamonica - Director of Service & Parts
hamzarafiq4/22/2014 05:00:09 PM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SERVICE
Would I Recommend this Dealer:Yes
Who Helped Me:Edward M.
I've brought my pre-owned 2012 Ford Explorer Limited here couple of times for few tweaks and issues. They have gone above and beyond to resolve my issues. They always make sure all my issues are solved and exceed my expectations. Not once I was disappointed, as the service advisers listen to the issues and even my suggestions to the problems. I feel their service staff are very knowledgeable and never let me down. I will go back here in a few months when its time for my oil change, and routine maintenance. Good job guys!
hamzarafiq4/22/2014 04:56:35 PM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(USED)
Would I Recommend this Dealer:Yes
Who Helped Me:Nick D.
I went there to purchase a pre-owned 2012 Ford Explorer Limited. I was extremely satisfied with the whole process, they not only were flexible with the purchase price; but also offered me the best price for my trade. Nick D. was my sales guy and he is fantastic - very well spoken and professional. I've purchased many cars in my lifetime and this is the first time the sales guy sat with me for about 20 mins and went over all the technology and options in the car. After I picked up the car, I found a few minor quirks and the service took exceptional care of me. I am extremely impressed with their honesty and courtesy, I was always provided with a loaner vehicle and they went above and beyond to fix the issues that were brought to their attention. I will always recommend this dealership - the GM Brian C. is fantastic, and their sales team is non-pressuring. The service adviser Edward M. has been the best as well from day one! Good job guys and keep up the good work.
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This image is a stock photo and is not an exact representation of any vehicle offered for sale. Advertised vehicles of this model may have styling, trim levels, colors and optional equipment that differ from the stock photo.
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