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Prime Toyota Boston

1605 VFW PkwyWest Roxbury, MA 02132-5515
1-877-757-63131-877-757-6313

Services and Amenities

  • Loaner Cars
  • Courtesy Shuttle
  • Business Center
  • Comfortable Waiting Area
  • Children's Play Area

Why You Should Buy a New Car From Us

As a leading MA Toyota dealer, Prime Toyota of Boston is dedicated to providing you, our customer, with unmatched service. Here online, we provide a ton of information on ... Read more
As a leading MA Toyota dealer, Prime Toyota of Boston is dedicated to providing you, our customer, with unmatched service. Here online, we provide a ton of information on Toyota sales and pricing. You can also browse our full inventory of new Toyota vehicles. And through our Toyota finance center, we provide a range of new car financing options, including great deals on a Toyota lease. We hope you find our online information helpful.We Offer Lifetime Powertrain Coverage on all vehicles.

Why You Should Buy a Used Car From Us

As a leading MA Toyota dealer, Prime Toyota of Boston is dedicated to providing you, our customer, with unmatched service. Here online, we provide a ton of information on ... Read more
As a leading MA Toyota dealer, Prime Toyota of Boston is dedicated to providing you, our customer, with unmatched service. Here online, we provide a ton of information on Toyota sales and pricing. You can also browse our full inventory of new Toyota vehicles. And through our Toyota finance center, we provide a range of new car financing options, including great deals on a Toyota lease. We hope you find our online information helpful.We Offer Lifetime Powertrain Coverage on all vehicles.

Languages Spoken

  • Español
  • "中文"
  • Français
  • Tiếng Việt
  • Русский
  • Português

Dealer Disclaimer

At Prime Toyota Boston we make every attempt to make sure our listings are factual and accurate. However we do make mistakes and cannot be held responsible for errors or ... Read more
At Prime Toyota Boston we make every attempt to make sure our listings are factual and accurate. However we do make mistakes and cannot be held responsible for errors or omissions in our listings. Sales Tax, Title, License Fee, Registration Fee, Dealer Documentary Fee, Finance Charges, Emission Testing Fees and Compliance Fees are additional to the advertised price. All payments reflect Tier 1 Credit and do not include taxes and fees. See dealer for details
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Dealer Ratings

24-Month Overall Rating
  • 3.3
    Customer Service
  • 3.3
    Quality Of Work
  • 3.4
    Friendliness
  • 3.3
    Overall Experience
  • 3.0
    Price

Dealership Reviews

1 - 5 of 386 
Deniz E12/17/2014 01:02:39 PM
1.4
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(USED)
Would I Recommend this Dealer:No
Who Helped Me:James Versiackas
This was my worst dealership experience ever. I chose one of the used cars from their inventory and asked for availability. They said it will be available to show the following day. I told them that I would be there at 9 am. Me and my husband took time off from work and drove almost 20 miles to see the car and when we went there they said the car is not available because it is in the repair shop. (This car was advertised to be a toyota certified car) I lost a lot of time and energy for nothing. I am very disappointed with the unprofessional service by this dealer.
Domini18009/20/2014 08:50:42 AM
1.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SERVICE
Would I Recommend this Dealer:No
Who Helped Me:Mitch Dick, Patrick Chawan, Lawrence Petit-Frere
Purchasing a car from Prime Toyota in West Roxbury, MA turned out to be one of the worst experiences of my life. If I could give a half star I would, that's for having decent snacks in the waiting area. Speaking of waiting area, I spent the majority of my time there getting my car repaired. A car I purchased from Prime Toyota not even six months ago at this point. Prime Toyota claims to take the cars they sell through vigorous tests and checks to be approved before purchase. I know for a fact that the condition I bought my car in couldn't have been approved. It took 14 days to get my car back from Prime one time, for what turned out to be rotors and brake pads (which I was told were brand new when I bought the car 3 months earlier) and a scratch caused by them from the routine oil change I got there a few days before. Now I would tell you my car was scratched TWICE but that would sound unbelievable, right? Well it's the truth. When I went to pick up my car after this 14 days of getting the run around, it was damaged yet again. This time I'm thinking more to be spiteful. But who knows, maybe the service center workers and/or mechanics really are that clumsy. When I confronted the staff about the NEW scratch, the service manager Mitch Dick proceeded to get defensive and denied they scratched the car. (Mind you, these are not little nicks. They were full blown fresh white scratches!) So I asked to see the cameras for proof, because there's no way in xxx I would scratch my own car. That's totally crazy! I never left the premises with the car and there is also no way it was already damaged. If so, just show me the footage of my car pulling in the service center with the damage. That never happened of course. If my car came in with the scratch or I scratched the car when I arrived to pick it up, all I asked was proof. There are cameras everywhere at the dealership. It really offended me that Prime Toyota would even insinuate I was lying or somehow trying to be deceitful. My guess is they wanted me to be afraid to bring my car to them for service. Prime Toyota wanted me to feel intimidated. That way they wouldn't have to deal with the obvious issues the car I purchased from them has. I wish I could put all I been through in one review. Aside from the scratches, I was sold a car with a lot of problems that I wasn't made aware of before purchase. The service records had clearly been altered by staff. New brake pads and rotors were one of the supposed brand new items put on the car. So why was I getting them serviced after 3 months you ask? Ask Prime Toyota. That's just one example. As I stated when I first started this review, this was and is one of the worst experiences of my life and I am taking it very seriously. I am fighting to get justice and hope this never happens to anyone else. I encourage you to turn elsewhere to purchase OR get your car serviced. Save yourself the headache I'm going through now with this shady place. To call it shady is putting it lightly. It's criminal!
Dorice Montville 8/11/2014 09:04:10 PM
4.4
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(USED)
Would I Recommend this Dealer:Yes
Who Helped Me:Mark depolo
First dealership every had a great experience professional helpful staff who actually wanted to help me save money!!! I'd recommend to all friends family
shancor932/26/2014 10:36:35 AM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:Yes
Who Helped Me:Niman
I went to Prime Toyota beacause my boyfried knew someone in the company. Now I understand why we were sent here. Our salesman Niman is a knowledgable person and very nice. I live in New Hampshire and needed someone to meet me to register my new rav4. Niman drove up here on his day off and everything was done quickly and smoothly. For him to go the extra mile for me makes me feel special. I would recommend anyone looking for a car to ask for Niman and you wont be disappointed.
nfontes22/25/2014 03:46:05 PM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:Yes
Who Helped Me:Gene
My overall experience at prime toyota was great and well worth it. From the time i got there up until the time i left the sales employees that helped me with getting my car were very kind. They are very good when it comes to customer service.
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This image is a stock photo and is not an exact representation of any vehicle offered for sale. Advertised vehicles of this model may have styling, trim levels, colors and optional equipment that differ from the stock photo.
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