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Herb Chambers Honda Of Boston

1186 Commonwealth AveBoston, MA 02134
1-888-390-02371-888-390-0237

Services and Amenities

  • Factory Authorized Service Center
  • Rental Cars
  • Parts & Accessories
  • Courtesy Shuttle
  • Detailing
  • Customization
  • Handicapped Accessible
  • Comfortable Waiting Area
  • Concierge
  • Delivery Options
View all services and amenities

Why You Should Buy a New Car From Us

For more information call a Client Care Specialist, toll free 888.771.9071. Herb Chambers is New Englands Largest Dealer and Automotive Internet Retailer. Why because we ... Read more
For more information call a Client Care Specialist, toll free 888.771.9071. Herb Chambers is New Englands Largest Dealer and Automotive Internet Retailer. Why because we keep it simple by focusing on convenience, cost, selection professionalism, integrity and excellence. Our goal is 100% customer satisfaction. With over 8000 new and more than 2000 Herb Chambers Certified Pre-Owned vehicles the choice is simple. We look forward to seeing you soon at Herb Chambers!

Why You Should Buy a Used Car From Us

For more information call a Client Care Specialist, toll free 888.771.9071. Herb Chambers is New Englands Largest Dealer and Automotive Internet Retailer. Why because we ... Read more
For more information call a Client Care Specialist, toll free 888.771.9071. Herb Chambers is New Englands Largest Dealer and Automotive Internet Retailer. Why because we keep it simple by focusing on convenience, cost, selection professionalism, integrity and excellence. Our goal is 100% customer satisfaction. With over 8000 new and more than 2000 Herb Chambers Certified Pre-Owned vehicles the choice is simple. We look forward to seeing you soon at Herb Chambers!

Languages Spoken

  • Español

Dealer Disclaimer

Info is based on data provided by the vehicle manufacturer and other sources and therefore exact configuration, specifications & accessories should be used as a guide onl ... Read more
Info is based on data provided by the vehicle manufacturer and other sources and therefore exact configuration, specifications & accessories should be used as a guide only and are not guaranteed. We will not be liable for any inaccuracies, claims or losses of any nature. Inventory is also subject to prior sale and prices are subject to change without notice, cannot be combined with any other offer(s), do not include taxes, registration fees, insurance, finance and/or documentation charges.
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A certified pre-owned car has passed a strict inspection by the original manufacturer and is backed by an extended warranty.
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These Participating Dealers accept the Kelley Blue BookSM Instant Cash Offer which is a free actual offer based on your specific car's condition and features. Once the Dealer inspects your vehicle to verify the information and confirm the condition of your car, you decide if you want to walk away with cash, use the Offer toward the purchase of another vehicle, or do nothing at all.
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Dealer Ratings

24-Month Overall Rating
  • 4.6
    Customer Service
  • 4.6
    Quality Of Work
  • 4.7
    Friendliness
  • 4.5
    Overall Experience
  • 4.5
    Price

Dealership Reviews

1 - 5 of 479 
.jermz1/26/2016 05:38:44 PM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:Yes
Who Helped Me:Ryan Cahill
With this being my first solo car-buying experience, I must say that my time at Herb Chambers Honda of Boston was well spent and very comfortable. The Sales Associate, Ryan Cahill, was not only professional, but friendly and sensitive to my needs. He took every step to make sure I had all of the details I needed to make an informed decision. Beyond Mr. Cahill's exemplary service, the rest of the staff at Herb Chambers Honda of Boston made every effort to create a friendly, welcoming and professional atmosphere. Every staff member I met made sure to shake my hand and offer their assistance in any way needed. Overall, I think coming to this dealership was the best possible choice I could have made.
Herb Chambers Honda in Boston responded to this review
1/27/2016
Thank you for your business and for taking the time to let us know about your experience with Ryan. We value your business and look forward to serving your automotive needs for many more years to come! Sincerely, Ian Miller, General Manager
atowne1/18/2016 10:49:37 PM
2.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:No
Who Helped Me:Victor Olivares
After an online info request about the Civic EX-T, got emails at 7:34 and 8:21 plus a call at 8:21am - I'd said phone calls only OK after 5:30pm. They called me by the wrong name (it was something clearly from a completely different demographic/ethnicity) and thought I was there for the CRV, then I said no Civic and they showed me the EX. I asked specifically about the EX-L while I was there as well. I said I was there for a deal (checkbook and title for trade with me), but they made no effort. Heck, I had to ask the sales guy to talk about pricing after the test drive. Told them what I wanted and didn't even get a counter offer.
SATINCHOW11/04/2015 02:34:17 PM
4.8
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(USED)
Would I Recommend this Dealer:Yes
Who Helped Me:Dewayne Holman,Mohammed Denny
Dewayne and Mohammed made it fun to get a car. No pressure, they took their time with us and we look forward to doing business with them in the future. Very knowledgable. Mohammed went out of his way to find the best financing.
Herb Chambers Honda in Boston responded to this review
11/05/2015
Thank you! It is a pleasure to read about your buying experience with us. Our top priority is delivering flawless customer service. Thank you for taking the time to write this wonderful review and we look forward to seeing you again in the future! Best, Ian Miller, General Manager
nflea710/28/2015 11:32:26 AM
1.8
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(USED)
Would I Recommend this Dealer:No
Who Helped Me:N/A
I was in the market for a newer model Acura. I stopped by 2 dealerships before making the drive from RI to Boston to visit this Herb Chambers. I called first to make sure the deal I needed to get was attainable, I was assured it was, I made the trip up. I arrived to find that because the dealership is in Downtown Boston the parking is metered. I went in to the dealership and let them know I had called ahead. They located a sales man, lucky me it must have been a "wash" day because he had stained skinny jeans on, needless to say not off to a great start. Not once in the entire experience did he offer to pay for my parking, even though I repeatedly commented I was going out to feed the meter. We agreed on a deal and the finance individual was the only helpful person I dealt with the entire buying experience. I was informed that although it was a Friday afternoon I could not have the car delivered until the following Tuesday. I paid tax title reg and all doco fees plus dealer fees. Before I left I asked to see my new car one more time, I pointed out 2 dents in the rear quarter panel, he told me they were covered because of hail damage and would be removed before I took delivery. They were NOT. Tuesday they drove the car down to the RI DMV where the runner, who was a reconditioning employee they sent down as a runner, waited almost 3 hours to be called. I met him there and finished the registration. We went to the parking lot to change plates and he forgot the screwdriver to change plates. I waited another 30 minutes while he asked about every person around for a tool when finally I just got one plate on the car and drove it back to work. The runner was very nice, just not prepared for the job. I called the finance person I worked with because he was the only person who was nice in this experience and explained to him the situation with the dents not removed, no one could give me an answer on the 2nd key. (requested multiple times, no answer given, just "let me check on that") After the 2nd phone call I decide to call the general manager directly and explain the two issues to him. He promised to follow up and never did. Overall the dealership appearance was a bit grubby, the sales staff dress code also fit this description. Poor communication and an indifferent attitude summed up my first and final experience with Herb Chambers.
Baz10/07/2015 07:24:44 PM
1.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:No
Who Helped Me:Victor
We are disappointed with our first&last experience in Herb Chambers on 06/Sep/2015. 1. We haven't felt much interest in Victor's manner to deal with us in explaining and answering our queries (He was just doing for the namesake). 2. Price negotiation was also not proffessional (I would suggest to have better training in customer handling skills for employees like victor). 3. There was a physical quarrel happened between the employees in front of the customers, which was absolutely a bad scene. Over all - It was a bad idea to visit Herb Chambers Honda Boston ! Our feedback may or may not be valuable to your business, But these small suggestions would help you to serve customers better ! (Even I had mentioned our bad experience thro email , but they never even acknowledged)
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Herb Chambers Honda Of Boston : Boston, MA 02134 Car Dealership, and Auto Financing - Autotrader