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Sentry Ford Lincoln

4080 Mystic Valley ParkwayMedford, MA 02155
1-844-575-12361-844-575-1236
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Services and Amenities

  • Factory Authorized Service Center
  • Loaner Cars
  • Rental Cars
  • Parts & Accessories
  • Courtesy Shuttle
  • Detailing
  • Customization
  • Business Center
  • Internet Access
  • Comfortable Waiting Area
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Why You Should Buy a New Car From Us

Great Cars at a Great Price!

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Dealer Disclaimer

Sales Tax, Title, License Fee, Registration Fee, Dealer Documentary Fee, Finance Charges, Emission Testing Fees and Compliance Fees are additional to the advertised price ... Read more
Sales Tax, Title, License Fee, Registration Fee, Dealer Documentary Fee, Finance Charges, Emission Testing Fees and Compliance Fees are additional to the advertised price.
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A certified pre-owned car has passed a strict inspection by the original manufacturer and is backed by an extended warranty.
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Dealer Ratings

24-Month Overall Rating
  • 5.0
    Customer Service
  • 5.0
    Quality Of Work
  • 5.0
    Friendliness
  • 5.0
    Overall Experience
  • 5.0
    Price

Dealership Reviews

1 - 5 of 106 
mrfrank986/30/2013 12:00:04 PM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:Yes
Who Helped Me:Enio Drummond
I just recently took delivery of my 2013 Ford Taurus SHO and I couldn't be happier, with both the vehicle and the customer service! From the minute I walked in the showroom, I was greeted by a friendly, non-assertive staff, and my sales rep, Mr. Enio Drummond, was by far the most easy going guy to deal with! It's no surprise that he has been named one of Ford's top reps! He really took the time to go over every aspect of the car, and because of this, I have had little difficulty figuring out the rest. This was the first new car purchase for me, and I'm happy to say that everything went very smoothly from start to finish! Thanks very much!
cjmclean12/12/2012 01:18:35 PM
1.8
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Reason for My Visit:SERVICE
Would I Recommend this Dealer:No
Who Helped Me:Mike Picariello
I took a new 2012 Mustang here for a few services. Completely incompetent service department. Can't make or return phone calls to keep me properly updated. Couldn't mount wheels without leaving them covered in grease, and making a mess of the inside of my car and trunk. Couldn't do body work without leaving wax blobs all over the panels they worked on. The body shop head then lied to me and told me it must have happened while being driven between locations. Wax trucks that specifically dump wax only on new body panels exist in his world. And they completely forgot to repair or replace a damaged wheel. I had to pester them for weeks to have that actually done. They then drove the car 10+ miles between body shop and this location without noticing the loud racket coming from the engine. I specifically asked them to look into this noise when it was taken in for body work. They returned it to me, with a small amount of wax blobs still left on it, no wheel repair, and a rattling noise that turned out to be an engine that needed immediate replacement. You could hear this noise from 50 feet away, and they felt it was fine to return a car with less than 5000 miles to an owner in this condition. So I drove the car around the neighborhood a bit to gauge the noise, then brought it back and demanded they take the car back and fix the rattling/ticking noise. Ford told them right off to replace the engine under warranty once metal shavings were found in the oil filter. Of course they couldn't do that right either. A day after they gave it back to me, the check engine light came on. They now can't explain what they did wrong or reproduce the error, but have flashed and reset a number of things and tell me it is all fine. I have my doubts. I wouldn't trust these guys to change your oil. They don't seem capable of doing anything without messing something up. It mostly seems to be laziness and a total lack of quality control. Do not go here under any circumstances. Maybe the sales department has a good deal on a car though, I don't know a thing about that.
pdoucette10/17/2012 12:11:21 PM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SERVICE
Would I Recommend this Dealer:Yes
Who Helped Me:Bev Davis
As always the service department was hospitable, courteous and a pleasure to work with. Bev Davis has an excellent way of making me feel special.
sjonesti10/15/2012 05:18:13 PM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SERVICE
Would I Recommend this Dealer:Yes
Who Helped Me:Mike Picariello; Bob Marshall
Mike Picariello has advised me regarding the need for service on several occasions after making careful assesment of the possible causes. Most recent example was the reassurance that the noise I was hearing was a usual engine noise after he carefully listened at different engine speeds. Bob Marshall examined the site of a broken off antenna wand. He was able to grip a very short remaining stub and carefully unscrew it. This eliminated the need to replace the entire costly antenna apparatus. He screwed in an inexpensive new wand. Bob Marshall recently arranged to have remote starters on each of my Mercury Sables. When the external firm included the added feature of unlocking the doors of one car but not on the other, Bob Marshall pursued the matter so that a technician from the firm came to Sentry for a mutually convenient appointment and complted the feature while I waited. These are only two examples of the kind of service I have received on my 2000 and 2002 year Sables.
John toomey9/04/2012 11:35:20 AM
4.8
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:Yes
Who Helped Me:Sales staff
Very pleased with all aspects of our new purchase. The vehicle we purchased was custom made and the time frame given was better than expected.
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This image is a stock photo and is not an exact representation of any vehicle offered for sale. Advertised vehicles of this model may have styling, trim levels, colors and optional equipment that differ from the stock photo.
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