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Prime Buick GMC

1845 WASHINGTON STHANOVER, MA 02339
1-888-971-31171-888-971-3117

Services and Amenities

  • Service Centers
  • Factory Authorized Service Center
  • Body Shop
  • Rental Cars
  • Parts & Accessories
  • Courtesy Shuttle
  • Detailing
  • Business Center
  • Internet Access
  • Comfortable Waiting Area
View all services and amenities

Why You Should Buy a New Car From Us

Prime Buick GMC offers a great line of GM cars and trucks for most any driver. We have a vast inventory of new Buick and GMC product in stock to make your shopping exper ... Read more
Prime Buick GMC offers a great line of GM cars and trucks for most any driver. We have a vast inventory of new Buick and GMC product in stock to make your shopping experience and easy one. If you've got a vehicle to trade, we'll be happy to give you a guaranteed appraisal value of your car, and we'll stand behind our appraisal value for a limited time whether or not you buy a new vehicle from us. It's that easy!

Why You Should Buy a Used Car From Us

Prime Buick GMC prides itself on the transparency of the car buying process. We believe in giving our customers full-disclosure of all the buying terms of the deal so th ... Read more
Prime Buick GMC prides itself on the transparency of the car buying process. We believe in giving our customers full-disclosure of all the buying terms of the deal so that there are no questions or hidden agendas. We like to separate ourselves from the competition by making it easier for our customers to understand the terms of the potential vehicle purchase, and make their experience with Prime an easy and comfortable one.

Dealer Disclaimer

At Prime Buick GMC, we make every attempt to make sure our listings are factual and accurate. However, we do make mistakes, and cannot be held responsible for typographic ... Read more
At Prime Buick GMC, we make every attempt to make sure our listings are factual and accurate. However, we do make mistakes, and cannot be held responsible for typographical errors or omissions. Sales Tax, Title, License Fee, Registration Fee, Dealer Documentary Fee, Finance Charges, Emission Testing Fees and Compliance Fees are additional to the advertised price. Specials may include commercial upfit rebates and may not include dealer delivery, sales tax, or other fees. See dealer for details
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Dealer Ratings

24-Month Overall Rating
  • 4.8
    Customer Service
  • 4.7
    Quality Of Work
  • 4.8
    Friendliness
  • 4.7
    Overall Experience
  • 4.7
    Price

Dealership Reviews

1 - 5 of 47 
kozzy45c12/13/2014 12:53:26 PM
1.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Reason for My Visit:SERVICE
Would I Recommend this Dealer:No
Who Helped Me:Not sure
My car is currently on recall so I called Prime Buick GMC to make an appointment to have the necessary work done. The person I spoke with explained that the parts needed to be ordered specifically for my individual vehicle, so the appointment would need to scheduled a few weeks out to ensure time for the parts to arrive. She took down my VIN and we scheduled the appointment. I arrived for my appointment this morning and was told they didn't have parts for my individual vehicle, but they would check to see whether any parts they had ordered for other customer's vehicles would work for mine. I waited upwards of 45 minutes while they looked into whether the parts they already had would work and was ultimately told they wouldn't. Parts for my car would need to be ordered. I asked why the parts weren't ordered when I originally called for the appointment. The man who was dealing with me tried to make it seem like it was standard procedure to have the customer bring the car into the dealership first, so that the mechanics could ensure the rest of the car was in good working condition prior to ordering parts to address the recall. He said GMC wasn't going to put the money in to address the recall if other things were wrong with that car. Have you ever heard anything so ridiculous in your life? I asked why no one told me that when I first called to schedule the appointment. I asked why, if that was the case, was I not asked to bring my car in weeks ago to be checked so that my car could be fixed today as promised. I asked why, in fact, I was specifically told that they would be ordering parts in order to fix my car when I brought it in for the appointment. He didn't have answers for me, but he did stick to his guns that they had done absolutely nothing wrong. I'm a pretty understanding and laid back person. If he had simply taken ownership and acknowledged that they goofed, it would have been fine. It's because he tried to b/s me with his asinine story about making sure the rest of my car worked before they ordered the parts that I'm livid. I'm pretty understanding and laid back, but I'm also not an idiot. And for the record, in case you're reading this, Prime Buick GMC in Hanover, while I was on the phone with General Motors opening my complaint against you, I asked whether it's standard practice to have the customer bring their car in to make sure it works before ordering the parts and guess what? It's not.
a.patel2311/24/2014 12:57:46 PM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:Yes
Who Helped Me:David Tibets
Walked into to Prime dealership after having a very bad experience at MGee Toyota. Met David Tibets.. asked him about a specific Silverado that i was looking for. He went above and beyond. He asked me about my wish list for the car & got more than i asked for almost $5000 off. The GM of Prime Buick/GMC was amazing. Didn't have to haggle for price or anything. The truck was delivered on time. over all an amazing experience. The sales man David Tibets even called me the next day to make sure i was completely satisfied with the truck and if i any questions. Will definitely recommend this dealership to everyone
jeff.jenner.911/10/2014 04:43:37 PM
4.6
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(USED)
Would I Recommend this Dealer:Yes
Who Helped Me:Richard Misener
Didn't start well when I left the house but meeting Rich Misener saved the day! Great guy, and he knows his stuff. Didn't try to sell me something beyond my needs and I left very happy. I will Be bringing my nephew in after the first of the yr! See Ya soon prime Buick!!!
lvshari8/28/2014 12:53:52 PM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(USED)
Would I Recommend this Dealer:Yes
Who Helped Me:Rich Misener
WOW! Thank you Rich! What a great experience shopping and Buying at Prime Buick was. Rich Misener went far above and beyond his "job description" to get my family the car we wanted and needed, a Mazda6 wagon (not easy to find). Tony worked side by side with Rich Misener and helped us get great financing too! They definitely took the dread out of car shopping. We drove in from another state and I cant thank Rich enough for all his hard work getting us up and driving in no time!! Thank you so much. We Highly recommend you ask for Rich Misener to help you find your perfect vehicle! So nice to see great business ethic still exist Thank you again Rich Rev Shari and Family!
IrishBKR7/09/2014 11:01:27 AM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:Yes
Who Helped Me:Kyle Alexander
The whole process was painless! Being a woman buying a car can be daunting, especially when asked, what does your husband think or is your husband coming in to look at it? My husband wouldn’t care if I came home in a golf cart as long as I was happy and it fit the budget. This did not happen at any point in my experience at Prime. I was lucky enough to have Kyle as a salesperson who clearly loves cars (as do I) and knew the Verano in and out. He was well versed in the car and could answer all of my questions, and I am tough. I tested him with specific questions about the engine to the trunk and he passed with flying colors. We also discussed the other cars that I had shopped elsewhere and we compared features, which was helpful in my decision process. Kyle had my new car in the showroom ready for me when I arrived to picker her up. He was also amazing at going over all the features and making sure I understood how they worked. He helped me get my phone in synch with the computer and had me ready to go in no time but I didn’t feel rushed. The dealership itself is beautiful and every single person I encountered was friendly and accommodating. Shout out to Tony Torpes, my finance guy. He was excellent with explaining everything in that area as well as answering my questions and making sure I was comfortable with the deal. I definitely recommend checking out this dealership! I look forward to a long relationship with Prime Buick.
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