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First Ford

292 William S Canning BlvdFall River, MA 02721
1-855-834-38371-855-834-3837

Services and Amenities

  • Factory Authorized Service Center
  • Loaner Cars
  • Rental Cars
  • Parts & Accessories
  • Internet Access
  • Handicapped Accessible
  • Comfortable Waiting Area
  • Delivery Options
  • Diesel
View all services and amenities

Why You Should Buy a New Car From Us

First Ford is a Ruggiero Family owned and operated business with "Straight To The Point Pricing!" This is our way of taking the hard part of buying, leasing or trading a ... Read more
First Ford is a Ruggiero Family owned and operated business with "Straight To The Point Pricing!" This is our way of taking the hard part of buying, leasing or trading a vehicle and making it easy. We monitor the market daily to ensure you won't find a better deal elsewhere! "Straight To The Point Pricing" makes First Ford a great place to find the best deal on your next vehicle purchase! Thank you and we look forward to serving you soon!

Why You Should Buy a Used Car From Us

First Ford is a Ruggiero Family owned and operated business with "Straight To The Point Pricing!" This is our way of taking the hard part of buying, leasing or trading a ... Read more
First Ford is a Ruggiero Family owned and operated business with "Straight To The Point Pricing!" This is our way of taking the hard part of buying, leasing or trading a vehicle and making it easy. We monitor the market daily to ensure you won't find a better deal elsewhere! "Straight To The Point Pricing" makes First Ford a great place to find the best deal on your next vehicle purchase! Thank you and we look forward to serving you soon!

Languages Spoken

  • Español
  • Português

Dealer Disclaimer

Sales Tax, Title, License Fee, Registration Fee, Dealer Documentary Fee, Finance Charges, Emission Testing Fees and Compliance Fees are additional to the advertised price ... Read more
Sales Tax, Title, License Fee, Registration Fee, Dealer Documentary Fee, Finance Charges, Emission Testing Fees and Compliance Fees are additional to the advertised price.
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Dealer Ratings

24-Month Overall Rating
  • 3.3
    Customer Service
  • 3.2
    Quality Of Work
  • 3.5
    Friendliness
  • 3.1
    Overall Experience
  • 3.2
    Price

Dealership Reviews

1 - 5 of 15 
Bob81312/20/2014 08:32:44 PM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(USED)
Would I Recommend this Dealer:Yes
Who Helped Me:Michael McKenney
After considering Malibu,Camry,Accord,Subaru I decided I would buy a Fusion. I used TrueCar to locate several and narrowed the list to two cars at First Ford. The True Car rating indicated a great price for each. Michael McKenney met me at the door, facilitated test drives for both and conversed with me in a low pressure relaxed way. Felt comfortable (been 14 years since last purchase) and offered me a good trade for my 220k Silverado. Closing the deal, Jay Vasconcellos explained offers for extended service, tire and appearance protection plans in a friendly low pressure informative fashion. Details like registration paperwork and inspection sticker plus recall work taken care of in a smooth hassle free manner Very pleased with my 2013 Fusion. When I'm ready I will visit First Ford for the next vehicle.
cjplantman11/20/2014 04:05:29 PM
1.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:No
Who Helped Me:Blake Gardner,Mark Gauthier
I agree with everything that Jay stated. There only purpose is to sell you something. The dealer is first. The customer is just a pile of money. Caveat Emptor to anyone who enters First Ford.
NLeeK10/08/2014 01:57:41 AM
4.8
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:Yes
Who Helped Me:Jay Vasconcellos,Mark Rousseau
I bought a new 2014 Ford Focus last weekend and I was in and out the same day. I test drove the Focus I came in to look at because it was on sale. Something was wrong with that car, (which was a standard/base model) so since there was a problem with the first car, they offered me their other Focus SE with many upgrades from the showroom for the same price as the less expensive car on sale. Jay Vasconcellos did my financing, and they gave me top price for my trade in. Both Jay and Mark were very professional, and down to earth. Jay explained every step of the way, and made sure I understood everything that I was signing for, and if the fee or service was optional, he pointed that out so I could make my own decision. No hidden fees or surprises. Since the car I purchased was in the showroom, when it came time to move cars and get mine ready to go, about six guys all came in from the service department to speed up the process and help each other check over the car. I was really impressed how they worked together and made my car a priority at the end of a long day car shopping. Finally, since I drove a distance to reach First Ford in Fall River, Mark and Jay understood that I wanted to finish the deal as soon as possible. I was very happy to know that one visit was all it took to do my trade, test drive, get financing and leave with my new car. Every staff member I spoke to was very friendly and helpful.
ddett9/24/2014 07:35:32 PM
1.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SERVICE
Would I Recommend this Dealer:No
Who Helped Me:Blake Gardner
These folks have no clue how to run a repair shop, I brought my 2010 Explorer in for service with a oil leak and a left front growling noise. This is a company car so I instructed them to fix what they find wrong. After 3 days of having the vehicle they claimed to put dye in it so they can determine where it was leaking from. They said I might need a engine or at least pull it so they could fix the rear main. They asked me to pick it up, drive it a couple of days then bring it back Ofcourse they charged me a couple hundred for that. I asked the service advisor if they atleast fixed the growl and she said yes "all-set". I drove the vehicle home and the growl was still there. The next day I left a message for the Service Manager which he didn't even bother to call me back. I was in total disbelief with this dealership, this was the forth vehicle I purchased there and will be the last. I took the truck to Sullivan tire and got all the work done for a fraction of the cost.
Johnv21427/07/2014 10:18:57 AM
1.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:No
Who Helped Me:Mark Gauthier
HORRIBLE SERVICE! --- Entered First Ford (Fall River) with money in hand, ready to buy a car and received terrible service. The salesman had zero knowledge of the cars on the lot (I had to tell him the specs on the cars he showed me) and he had virtually no charisma (It was almost like I was inconveniencing him). I came with full intention to buy a 2014 Ford Focus and when I had asked the associate if I could get some money off the vehicle since I was paying the full amount in cash, he replied, "No. We prefer it if you pay in small pieces so we can make more money off of your interest." So instead of First Ford having a car paid in full and an empty spot to fill with another car (potential next sale), they lost a customer for life. Not to mention my poor recommendation to all future consumers. Tip for First Ford: Your Sales Associates are the face of your company. You may want to invest a little more time into picking employees who want the best for their customers and their business. NOTE: Mark Gauthier was not the one that this occurred with, but the review made me pick a name and the particular associate was not listed here.
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This image is a stock photo and is not an exact representation of any vehicle offered for sale. Advertised vehicles of this model may have styling, trim levels, colors and optional equipment that differ from the stock photo.
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