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Paul Masse Chevrolet South

399 Main StWakefield, RI 02879
1-855-700-61811-855-700-6181
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Services and Amenities

  • Service Centers
  • Factory Authorized Service Center
  • Body Shop
  • Parts & Accessories
  • Detailing
  • Business Center
  • Internet Access
  • Handicapped Accessible
  • Comfortable Waiting Area
  • Delivery Options
  • Diesel
View all services and amenities

Why You Should Buy a New Car From Us

A RI family of dealerships. Wherever you are we're never too far! Stop in and visit our other locations - Paul Masse Chevrolet at 1111 Taunton Avenue, East Providence-Rh ... Read more
A RI family of dealerships. Wherever you are we're never too far! Stop in and visit our other locations - Paul Masse Chevrolet at 1111 Taunton Avenue, East Providence-Rhode Island's #1 Chevy Dealer and Paul Masse Buick-Cadillac-GMC at 55 Fortin Drive, Woonsocket, RI - New England's #1 Buick Cadillac GMC Dealer. Complimentary Starbucks Coffee and wireless Internet access always available at all our locations!

Why You Should Buy a Used Car From Us

A RI family of dealerships. Wherever you are we're never too far! Stop in and visit our other locations - Paul Masse Chevrolet at 1111 Taunton Avenue, East Providence-Rh ... Read more
A RI family of dealerships. Wherever you are we're never too far! Stop in and visit our other locations - Paul Masse Chevrolet at 1111 Taunton Avenue, East Providence-Rhode Island's #1 Chevy Dealer and Paul Masse Buick-Cadillac-GMC at 55 Fortin Drive, Woonsocket, RI - New England's #1 Buick Cadillac GMC Dealer. Complimentary Starbucks Coffee and wireless Internet access always available at all our locations!

Dealer Disclaimer

Sales Tax, Title, License Fee, Registration Fee, Dealer Documentary Fee, Finance Charges, Emission Testing Fees and Compliance Fees are additional to the advertised price ... Read more
Sales Tax, Title, License Fee, Registration Fee, Dealer Documentary Fee, Finance Charges, Emission Testing Fees and Compliance Fees are additional to the advertised price.
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Dealer Ratings

24-Month Overall Rating
  • 4.8
    Customer Service
  • 4.7
    Quality Of Work
  • 4.8
    Friendliness
  • 4.7
    Overall Experience
  • 4.7
    Price

Dealership Reviews

1 - 5 of 26 
Cris12/19/2014 02:44:45 PM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:Yes
Who Helped Me:Crystal Costa,Dawn Wellington
Great place to buy a new car! Knowledgeable employees made the experience so easy... Thanks Would recommend this dealership to everyone who is interested in a new car.
eugene.plouffe11/23/2014 07:32:07 AM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:Yes
Who Helped Me:Dawn Wellington
Dawn was very friendly sales person. .Customer service was great .Dawn made this buying experience a pleasure. Auto dealerships in general should have more sales people like Dawn Wellington.
stcy.lynn12/21/2013 09:05:32 PM
1.6
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(USED)
Would I Recommend this Dealer:No
Who Helped Me:Kenny Gillis
I went to this dealership because it was recommended from both a friend and a family member. Initial experience was positive. I found a Jeep I was interested in. Took it for a test drive and decided I wanted to finance it and use my 2000 Nissan as a trade in. I gave all my info to them and was initially told they could not find a credit score on me. Ok..no problem. They say they will work on it and get back to me by the next day. 2 1/2 weeks pass and not only does Kenny never call, I have to call him to find out what's going on. He then assures me that he is "still working on it". He then promises me a call the following morning. The call never came. I allow 2 more days and still nothing. So i call again. No response. Finally..a voicemail telling me that the Jeep wasn't gonna work BUT they have another car in mind and they would work on the financing. I never heard from them again. This was in mid October. Today is December 21st. I knew going into this car buying process that my credit was sub par. Nobodys fault but my own. If the dealership could not find a way to finance me...I understand. My only problem was the fact that I was told NUMEROUS times..."I'll get back to you tomorrow" but he never did. I am disgusted with the experience and the franchise itself. Bad business at it's best. Had I walked in there with a fat checkbook or a newer trade, I can guarentee I would've been called back. I have since been to numerous dealerships looking for the best car for me. Found it and was financed. Not one of them treated me anything like Paul Masse did. Just brushed me off like I was nobody. I have been in customer service all my life and this is by far the worst customer service I have ever experienced. Disgusted. The good news is word of mouth is everything. People read reviews. People read blogs. This review is not enough for me. Taking it to the top. Lastly...I suggest Matthew Lafazia (sales manager) has an idea of the kind of business his "sales people" are running for him. But then again...he may just be the ringleader. Buy wisely and cautiously folks
ejellis12/02/2013 08:02:16 PM
4.8
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:Yes
Who Helped Me:Crystal Costa
Brant was friendly, honest and made buying this car quick and easy. No Hassle involved. Stacy is so organized with all the paperwork involved, and explaining what you're signing and the why's. This dealership is lucky to have these people on board.
sgrabbert8/08/2013 01:53:43 PM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:Yes
Who Helped Me:Crystal Costa
From the moment I stepped onto the lot I experienced fantastic customer service. Katie was incredibly helpful and friendly, while giving me the space I needed to make my own decisions. Matthew provided the same fantastic service when I went to test drive. They both answered every question I had and got me all the information I needed. I never felt like there was pressure for me to make a decision or to make it quickly. They were incredibly reasonable with negotiating prices without trying to add on hidden fees or withold any information until the end. Everything was very transparent and straightforward. I completed all the paperwork with Stacey and she explained every form slowly and so that I would understand. After purchasing the car, Katie spent a great deal of time explaining all of the controls and answering even more of my questions. She has since checked in to make sure everything is okay and to answer any more questions I might have come up with. Paul Masse Chevrolet South made my car buying experience actually enjoyable; it was relaxed and straightforward. I am beyond overjoyed that I chose them and will continue to trust them with my vehicle.
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