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Herb Chambers Cadillac

1511 Bald Hill Rd.Route 2Warwick, RI 02886
1-866-521-08651-866-521-0865

Services and Amenities

  • Factory Authorized Service Center
  • Loaner Cars
  • Parts & Accessories
  • Courtesy Shuttle
  • Detailing
  • Customization
  • Internet Access
  • Comfortable Waiting Area
  • Delivery Options
View all services and amenities

Why You Should Buy a New Car From Us

The mission of The Herb Chambers Companies is to provide the highest quality service to our customers in the sale and repair of their motor vehicles. We will operate prof ... Read more
The mission of The Herb Chambers Companies is to provide the highest quality service to our customers in the sale and repair of their motor vehicles. We will operate professionally managed dealerships committed to be the leader in the market areas they serve. For more information or additional vehicle details, simply call a Client Care Specialist, toll free.

Why You Should Buy a Used Car From Us

Herb Chambers offers not only New England's Largest Inventory but we also offer the best guarantee. 5-day money-back guarantee AND a 30 Day Trade In Guarantee check out w ... Read more
Herb Chambers offers not only New England's Largest Inventory but we also offer the best guarantee. 5-day money-back guarantee AND a 30 Day Trade In Guarantee check out www.herbchambers.com for complete details. If you decide you don't like the Herb Chambers Certified Vehicle you purchased for any reason, just bring it back to us and get your money back or something else! It's as simple as that!

Dealer Disclaimer

Info is based on data provided by the vehicle manufacturer and other sources and therefore exact configuration, specifications & accessories should be used as a guide onl ... Read more
Info is based on data provided by the vehicle manufacturer and other sources and therefore exact configuration, specifications & accessories should be used as a guide only and are not guaranteed. We will not be liable for any inaccuracies, claims or losses of any nature. Inventory is also subject to prior sale and prices are subject to change without notice, cannot be combined with any other offer(s), do not include taxes, registration fees, insurance, finance and/or documentation charges.
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Certified Cars A certified pre-owned car has passed a strict inspection by the original manufacturer and is backed by an extended warranty.
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These Participating Dealers accept the Kelley Blue BookSM Instant Cash Offer which is a free actual offer based on your specific car's condition and features. Once the Dealer inspects your vehicle to verify the information and confirm the condition of your car, you decide if you want to walk away with cash, use the Offer toward the purchase of another vehicle, or do nothing at all.
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Dealer Ratings

24-Month Overall Rating
  • 4.5
    Customer Service
  • 4.5
    Quality Of Work
  • 4.6
    Friendliness
  • 4.5
    Overall Experience
  • 4.5
    Price

Dealership Reviews

1 - 5 of 87 
Paula8/29/2016 09:23:21 AM
4.8
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(USED)
Would I Recommend this Dealer:Yes
Who Helped Me:Jackie Sasso,Roberto Delarosa
I had been searching for a used car .. When We arrived at Herb Chambers we were created by Roberto I was pretty undecided as to what I really wanted whether it be a gmc or Cadillac after listening to Roberto I had decided that Cadillac was a better choice he showed me around to different cars.. I left that day to decide if I really wanted to spent that kind of money on a car.. I knew when I left that I wanted to buy a car from Roberto he was a great salesman with a lot of compassion and caring about us making the right choice for our needs not your typical pushy salesman.. I would definitely refer family and friends to visit Roberto at herb chambers !
Herb Chambers Cadillac of Warwick responded to this review
8/29/2016
Thank you, Paula, for sharing your story! We really appreciate your business, as well as, your feedback on working with Jackie and Roberto. They are valuable members of our team. We appreciate your feedback and look forward to the opportunity to serve your automotive needs for many more years to come! Best, Neil Ferreira, General Manager
LisaS7/26/2016 12:59:25 PM
5.0
Overall Rating
Customer Service
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(USED)
Would I Recommend this Dealer:Yes
Who Helped Me:Lauren Surowiec,Jackie Sasso,Natalie Simoneau
I had an excellent experience at this dealership. It began with my online search for a used Cadillac that would meet my needs along with my budget and look good. I searched Herb Chambers site along with other websites. I had brought my car into the dealership for services because of a recall and remembered how courteous everyone was that day. I found 2 Cadillacs(red or black) in stock that fit my criteria. I emailed the dealership, within the hour was contacted by Lauren with all the answers to my initial questions. My first trip to the dealership I test drove the vehicle. I left there unsure about purchasing the car. It was several days later when I returned to the dealership with many questions and doubts as to which car to purchase. That's when I met Natalie Simoneau salesperson. Natalie was extremely knowledgeable about the two vehicles that I was interested in. Natalie answered all of my questions and addressed all of my concerns about purchasing a used vehicle. She explained the options available with purchasing a used car and about the Cadillac certification. She definitely put my mind at ease. After meeting Natalie, the only decision I had to make was Red or Black. She put me in contact with Jackie in the finance department who was wonderful to work with as well, she diligently worked to secure me low interest rate. On Saturday, when I picked up my new vehicle, Natalie was waiting for me. She assisted me with the OnStar setup, along with the Bluetooth. She took the time to go over all of the controls and additional features that my new car had to offer. This truly was a great experience, the staff at the dealership was wonderful. It would be my recommendation to anyone who is interested in purchasing a new or used car to contact Herb Chambers and make sure that you ask for NATALIE SIMONEAU. You will not be disappointed. Natalie, thank you so very, very much. I'm so glad I met you. P.S. I ended up purchasing the Red CTS
Herb Chambers Cadillac of Warwick responded to this review
7/26/2016
Thank you, Lisa, for taking the time to share your encouraging words and kind recommendation of Jackie, Lauren and Natalie. At Herb Chambers Cadillac, we take great pride in surpassing any and all expectations you might have in your buying decision. We believe that exceptional customer service is key and it is great to know that this belief held true through your experience with our team. We appreciate your business and look forward to serving your automotive needs for many more years to come! Sincerely, Neil Ferreira, General Manager
Paul7/10/2016 05:00:06 PM
2.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(USED)
Would I Recommend this Dealer:No
Who Helped Me:Neil Ferreira ,Jeff Funaro
I want to give an update to be fair. I did take my car to an automotive repair service to confirm the looseness in my steering! The mechanic noticed that there is looseness in the steering specifically front left side. When I brought this info to Herb Chambers I was told since it passed MA inspection and it is “borderline” that they will not fix it! even though it was still under the original 30 day warranty period. HOWEVER, they did give me an additional 30 days for warranty but just for that specific steering issue. To see if it gets severe? The right outcome would have been or still to be for Herb Chambers to just fix the problem and it will make a lot of past issues go away and I can finally enjoy my Cadi! The other scenario is that they don't fix it then the fight continues or I just pay out of pocket to fix it. Wish me luck that Herb Chambers makes it right. This has been on going see my other review.
Martha226/10/2016 09:57:51 PM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:Yes
Who Helped Me:Paul Nischo,Natalie Simoneau
Natalie Simoneau went above and beyond what a salesperson would do. Buying a new Escalade was the simplest transaction I have ever had buying a car. She is wonderful and I would highly recommend
Herb Chambers Cadillac of Warwick responded to this review
6/13/2016
What an outstanding review to read! It is great to know that Natalie and Paul provided you with a simple and welcoming shopping experience. Our primary concern is delivering flawless customer service and I’m happy to know that they provided you with exactly that. Thank you for your recommendation and we look forward to serving your automotive needs for many more years to come! Sincerely, Neil Ferreira, General Manager
WBP5/02/2016 06:08:19 AM
5.0
Overall Rating
Overall Experience
Reason for My Visit:SALES(USED)
Would I Recommend this Dealer:Yes
Who Helped Me:Roberto Delarosa
I ambled into the used car dealer showroom with little expectation and was met by Roberto De La Rosa. My preferred auto was a 2013/14 Mercedes C Class. But before we started looking for the Mercedes I found and noted a used caddy that looked lovely and could fit my budget. Then Roberto helped me look for the right Mercedes on the web. We found several but none that excited me either with color, mileage, intangibles or price. Then we came across a 2013 model with a unique brown color, fully loaded, 20,000 miles and a fair price; bingo! The car was in Boston at the Herb Chambers Mercedes-Benz dealership. Roberto called and the car was available. Roberto got me in touch with the sales department where I arranged to travel the 70 miles the next day. The car and everything about it turned out to be perfect for my wants and a real gem that looked like it had never been driven. During the sales process Roberto kept in touch with offers to help as needed. What stood out about Roberto was his grasp of my vision and his steady focus on achieving that vision. Along the way he asked the right questions and offered information vital to my process. And, when I asked he gave me his opinion. His demeanor was attentive, responsive and low key; qualities I value. At no time did I feel like he was trying to sell me something; an invaluable ingredient for a person in sales. What he did was always in service of me, the prospect. And, he is first, a gentleman. Wayne B Peacock, East Greenwich, RI
Herb Chambers Cadillac of Warwick responded to this review
5/02/2016
Thank you, Wayne, so much for taking the time to give us positive feedback. We make every effort to provide the very best customer service. Hearing from our guests that we have succeeded in this endeavor is always gratifying! We're absolutely thrilled you love your new C-Class. We value your business and look forward to serving your automotive needs for many more years to come! Best, Neil Ferreira, General Manager
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Herb Chambers Cadillac : Warwick, RI 02886 Car Dealership, and Auto Financing - Autotrader