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Mercedes-Benz of Natick

253 North Main StreetRoute 27Natick, MA 01760
1-888-377-03651-888-377-0365

Services and Amenities

  • Factory Authorized Service Center
  • Loaner Cars
  • Parts & Accessories
  • Courtesy Shuttle
  • Detailing
  • Customization
  • Internet Access
  • Handicapped Accessible
  • Comfortable Waiting Area
  • Concierge
  • Delivery Options
View all services and amenities

Why You Should Buy a New Car From Us

The mission of The Herb Chambers Companies is to provide the highest quality service to our customers in the sale and repair of their motor vehicles. We will operate prof ... Read more
The mission of The Herb Chambers Companies is to provide the highest quality service to our customers in the sale and repair of their motor vehicles. We will operate professionally managed dealerships committed to the market areas they serve. For more information, additional vehicle details or bonus pictures simply call a Client Care Specialist, toll free.

Why You Should Buy a Used Car From Us

The mission of The Herb Chambers Companies is to provide the highest quality service to our customers in the sale and repair of their motor vehicles. We will operate prof ... Read more
The mission of The Herb Chambers Companies is to provide the highest quality service to our customers in the sale and repair of their motor vehicles. We will operate professionally managed dealerships committed to the market areas they serve. For more information, additional vehicle details or bonus pictures simply call a Client Care Specialist, toll free.

Languages Spoken

  • Español

Dealer Disclaimer

Info is based on data provided by the vehicle manufacturer and other sources and therefore exact configuration, specifications & accessories should be used as a guide onl ... Read more
Info is based on data provided by the vehicle manufacturer and other sources and therefore exact configuration, specifications & accessories should be used as a guide only and are not guaranteed. We will not be liable for any inaccuracies, claims or losses of any nature. Inventory is also subject to prior sale and prices are subject to change without notice, cannot be combined with any other offer(s), do not include taxes, registration fees, insurance, finance and/or documentation charges.
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A certified pre-owned car has passed a strict inspection by the original manufacturer and is backed by an extended warranty.
Some brands group models with similar body styles together. (Ex: BMW 3 Series or Mercedes-Benz C-Class)
Trim refers to both exterior and interior options that enchance a base model. (Ex: Ford Mustang GT or Honda Accord EX)
These dealers accept offers from our Trade-In Marketplace, which determines the value of your car and provides an instant, free offer. Offers are guaranteed as long as the car's condition and information are verified.
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Dealer Ratings

24-Month Overall Rating
  • 4.9
    Customer Service
  • 4.9
    Quality Of Work
  • 4.9
    Friendliness
  • 4.9
    Overall Experience
  • 4.7
    Price

Dealership Reviews

1 - 5 of 259 
LTreek4/20/2015 12:28:31 AM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:Yes
Who Helped Me:Miki Farris,Ali Avallon,Jon Noller,Jeremiah Hawley
Let me just start with the fact that everyone thinks bad things about a car dealership. "Sleezy 'sales guys', and lies." Not here. I'm telling you...this place is different. Instead of getting into the exact details of my complete transaction, I'm going to highlight my favorite things: 1. Ease. Starting my transaction with Ali was perfect. I couldn't have asked for a better person to 'fall into contact with'. It started with a simple email about a service on my GL. I had no idea what was going to happen, but Ali guided me with a calm, confident, and almost motherly? nature. I had a feeling everything was going to be 'all good'. 2.. Transparency. No games. I knew what I was walking into when I walked into the doors in Natick. This continued throughout both of my visits. (Aside from the odd and very aggressive man in finance...I couldn't have possibly cared less for him...but this is supposed to be a positive review, so I digress...) 3. Follow up. Everyone made sure I knew my new Benz inside and out, and that there were no issues. Jon, that delivered my vehicle to my house (yes!), was an absolute professional. He is an intelligent, friendly young man, and a great listener. The world needs more Jons. So, there you have it.Well, the short of it, at least. Natick MB, you have earned a tried and true customer (surrounded by other, closer, MB stores). I can't thank you all enough for the ease of this. I have told everyone that asks about my new car, about the positive experience I had with you. Please, please, please....don't change. Good help is hard to find....and you're harboring quite a few gems. -L
Mercedes-Benz of Natick responded to this review
4/20/2015
We sincerely appreciate you posting such kind words regarding your experience with our crew. We strive to provide our guests with a professional and enjoyable experience. I will be certain to share your encouraging words with the team as I know they will appreciate the kind sentiment. Thank you and we look forward to serving all of your automotive needs in the future! Sincerely, Michael Collins, General Manager
Liveinmycar4/04/2015 11:56:28 AM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:Yes
Who Helped Me:Michael Collins,Steve Boston,Jamie McCracken
I have been a client for 15 years and am continually happy with all departments at Mercedes Benz of Natick. They have always been responsive and considerate of my needs, and the product is first rate.
Mercedes-Benz of Natick responded to this review
4/06/2015
Thank you! This is exactly the kind of feedback that we love to hear. It is our goal to offer top notch customer service to all of our guests. I'm so pleased we've been able to do exactly that for the past 15 years. Thank you again and we look forward to working with you again in the future! Best, Michael Collins, General Manager
Travel Concepts4/03/2015 11:43:13 AM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(USED)
Would I Recommend this Dealer:Yes
Who Helped Me:Jamie McCracken,Miki Farris,John Stefanini
I just recently purchased a ML 350 at Benz of Natick from John Stefanini. Hands down the Best buying experience ever. I owned several luxury vehicles and never was treated the way I was at Mercedes Benz of Natick. A FIRST CLASS organization. The business manager Jamie McCracken made sure all the paper work was ready and didn't waste any of my time a True professional. I plan on purchasing many more vehicles from John and Jamie, Thank you MB of Natick.
Mercedes-Benz of Natick responded to this review
4/03/2015
Thank you for taking the time to share this 5-Star recommendation! Our number one goal is providing an exceptional customer experience. I'm so happy to know that this was achieved with you during your visit with us. Thank you for your business and we look forward to the opportunity to serve your automotive needs for many more years to come! Best, Michael Collins, General Manager
airedale4/01/2015 08:39:05 PM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:Yes
Who Helped Me:JC Cabanos,Daniel Bolton,Suzanne Daniels,Miki Farris,Jon Noller,Zachary Lauer
I have been doing business with Herb Chambers Mercedes-Benz in Natick for about five years. I have purchased two vehicles from the good people there. The location is convenient. The showroom / waiting room is spotless, bright, attractive and offers numerous amenities (comfortable chairs, a variety of reading materials, docking stations for computers, TV, snacks and refreshments, etc.). The sales staff is friendly, well-trained and thoroughly informed about various features and models and they offer a variety of purchase plans. Seldom will you ever encounter such a low-pressure environment in deciding on your purchase. The service department is exemplary. Under the manager, Dan Bolton, their representatives could not be more sensitive to the time requirements of customers. They are well schooled and highly competent in the diagnosis of problems and in executing speedy repairs. When completion of a complex problem requires more time in shop, they have often pre-arranged for use of a loaner vehicle. I have had nothing but a satisfying relationship with Herb Chambers M-B Natick.
Mercedes-Benz of Natick responded to this review
4/02/2015
Thank you so much for taking the time to give us positive feedback. We make every effort to provide the very best customer service. Hearing from our guests that we have succeeded in this endeavor is always gratifying. We value your business and look forward to serving your automotive needs for many more years to come! Best, Michael Collins, General Manager
MTorrielli3/31/2015 10:15:27 AM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:Yes
Who Helped Me:Michael Collins,Ali Avallon,Zachary Lauer
I have leased 3 cars from Mike Collins and his team at Mercedes Benz of Natick and I cannot say enough about the level of service I receive, both before the transaction as well as after. What could be more telling than going back to a dealer 3 times in a row to lease? I don't shop around or even consider other dealers based on the level of service and the ease of which they are to do business with. Highly Recommended.
Mercedes-Benz of Natick responded to this review
3/31/2015
Thank you for taking the time to share your terrific feedback. It's wonderful to hear from such a satisfied customer! Please don’t hesitate to contact us or stop by with any questions you may have going forward. We appreciate your great recommendation and look forward to serving all of your automotive needs for many more years to come! Sincerely, Michael Collins, General Manager
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This image is a stock photo and is not an exact representation of any vehicle offered for sale. Advertised vehicles of this model may have styling, trim levels, colors and optional equipment that differ from the stock photo.
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