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Balise Toyota Scion

1399 Riverdale RdWest Springfield, MA 01089
1-866-733-20621-866-733-2062
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Services and Amenities

  • Factory Authorized Service Center
  • Loaner Cars
  • Parts & Accessories
  • Business Center
  • Internet Access
  • Delivery Options
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Why You Should Buy a New Car From Us

Every new and used vehicle is on sale every day. All of our cars get clearly marked, discounted BUY IT NOW prices so everyone gets a great deal. Our sales staff is paid t ... Read more
Every new and used vehicle is on sale every day. All of our cars get clearly marked, discounted BUY IT NOW prices so everyone gets a great deal. Our sales staff is paid the same no matter which car you buy, so there are no pushy sales tactics. All new cars include 2 year/25k free maintenance. Balise Toyota's exclusive delivery process makes picking up your next car fun and exciting, and you'll actually drive off knowing how to work it!

Why You Should Buy a Used Car From Us

Every new and used vehicle is on sale every day. All of our cars get clearly marked, discounted BUY IT NOW prices so everyone gets a great deal. Free Carfax report availa ... Read more
Every new and used vehicle is on sale every day. All of our cars get clearly marked, discounted BUY IT NOW prices so everyone gets a great deal. Free Carfax report available for every used car in inventory. Our sales staff is paid the same no matter which car you buy, so there are no pushy sales tactics. Balise Toyota's exclusive delivery process makes picking up your next car fun and exciting, and you'll actually drive off knowing how to work it!

Languages Spoken

  • Español
  • Русский
  • Polski

Dealer Disclaimer

Vehicles subject to prior sale. Tax, title, reg, doc fees extra. Not responsible for typographical errors. Full disclaimer can be viewed at http://www.balisetoyota.com/we ... Read more
Vehicles subject to prior sale. Tax, title, reg, doc fees extra. Not responsible for typographical errors. Full disclaimer can be viewed at http://www.balisetoyota.com/web/disclaimer
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Dealer Ratings

24-Month Overall Rating
  • 3.0
    Customer Service
  • 3.3
    Quality Of Work
  • 3.8
    Friendliness
  • 2.6
    Overall Experience
  • 3.1
    Price

Dealership Reviews

1 - 5 of 76 
MarkH5/31/2016 09:25:34 PM
1.8
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(USED)
Would I Recommend this Dealer:No
Who Helped Me:Donovan
I went to Balise Toyota on May 16th, 2016 to look at a used 2011 Subaru Impreza WRX that had been advertised on Autotrader.com a day after speaking to Donovan on the phone about it. The test drive on went well aside from the presence of a vibration in the steering wheel (bent or unbalanced wheel?). My subsequent inspection of the car revealed only some minor defects - a crack in the front bumper, some scratches/chips and dings, a little curb rash on the wheels, and a nonfunctioning latch in the center console. I related these issues to Donovan, who assured me that they would be dealt with asap at the Balise body shop using factory paint and OEM parts and then I could take the car to my mechanic for an inspection and hopefully purchase it by the end of the month. I put a $1000 deposit down to hold the car and put my car up for sale. I did not hear from Donovan until I called a week later to check in. The car had still not been serviced, but Donovan assured me that it would be done by the end of the week. He called me to let me know all of the work was completed Thursday the 26th and I made an appointment with my mechanic for an inspection on May 31st. Donovan again expressed some anxiety over selling the car by the end of the month and repeatedly asked me about when I would be able to sell my car, the funds from which I was planning on using as a down payment. I finally came in to pick the car up for inspection on the last day of the month to find Donovan actually frustrated if not angry that my car had yet to sell ("It's been like a month man, when are you gonna get it to sell?" - it had been two weeks...). When I began driving the car, I was dismayed to learn that the aforementioned vibration was still present. Things only went downhill from here. Upon arriving at the garage, I walked around the car and discovered that while the front bumper had been replaced, none of the scratches on the car had even been buffed and the chips, several of which went though to the sheet metal, had gone untouched. My confidence was beginning to falter but I figured why not have the inspection done since I was already there. When the car went up on the lift the extent of the abuse and neglect this car had suffered finally became apparent. Among the most salient issues were leaks from the A/C compressor and the driver side valve cover gasket (this is an engine-out repair so not cheap!). The oil leak was bad enough that drips could be seen falling from the car at ~10 second intervals (the motor was not even running). We thought it was actually pretty funny that the area around the valve cover gasket, aside from the oil, was the cleanest part of the whole car - apparently the Balise techs thought that cleaning this area would hide such a massive leak - which resulted in a chorus of laughter from myself, my girlfriend and the group of mechanics that had gathered to marvel at the sheer recklessness with which this car was "prepared." The list goes on, but the highlight reel includes a rusted exhaust, half-dead battery, worn out front rotors and pads which had been documented as being serviced by Balise, deeply scraped and unpainted surfaces on the backsides (!?) of the wheels, and perhaps most telling of the carelessness of the Balise techs, the front tires were mounted on the wrong sides (AWD car, directional tread; there is a red dot on one sidewall of each tire that means "outside!"). Furthermore, the tires themselves, brand new from Balise, were cheap all-seasons, a significant downgrade from the performance summer tires that were original equipment on this car. Needless to say, I was very disappointed that I had wasted so much time on a car with such obvious and significant issues. I am not a mechanic and yet had I put the car on a lift, I could have pointed out more than half of these issues myself. It is beyond impossible that the service department at Balise were not aware of them. This experience speaks volumes about the way Balise conducts business at all levels. From pushy salesmen to careless techs trying to hide glaring defects, it is apparent that Balise as an organization is not only unconcerned with ethics and respect for their customers, but that they don't even care if they are caught red handed. I am frankly amazed that this network of dealerships has grown so large when this is the way they do business. I can assure you that I will never set foot in a Balise dealership or purchase a car that has been serviced by Balise techs. I hope that my experience serves as a stern warning about the unethical, predatory manner in which Balise conducts its business and keeps others from falling into the trap that was set for me.
bengaltiger19564/20/2016 09:47:57 PM
3.8
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:Yes
Who Helped Me:Mike
As a employee at Balise I was to get a referral fee after a new car sale to a family member. The sales manager never approved my payment!!!
DiegoB12/03/2015 12:11:27 PM
4.6
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SERVICE
Would I Recommend this Dealer:Yes
Who Helped Me:Diane Franklin, Julie Johnson-Betti, Bill Olson
Two years ago my wife and I purchased a Toyota RAV 4, 2006. During this time span this vehicle have had a lot of problems: from major recall to critical and crucial problems. Diane Franklin, Julie Johnson-Betti and the owner of Balise Scion have been taking care of this vehicle in an amazing way. At some point a major engine reparation was necessary and Balise took care of this huge problem that could endanger my family's financial situation and leave me without a vehicle. These people stand behind Toyota product amazingly, more than the auto maker does. They support Toyota product no matter what. I never saw such virtuous behavior anywhere in all my life. Recently another member of this high professional and performing team has contributed, Bill Olson. If you want to buy a Toyota I recommend Balise Scion. They are great. The owner, Diane, Julie and Bill show a real empathy, true understanding, and professional competence. I want to thank these people once again for what they had been doing to my family and me giving us a piece of mind.
Crosstour118/02/2015 06:54:27 PM
1.5
Overall Rating
Customer Service
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:No
Who Helped Me:She brags she's the only female sales person
I called, interested in 2 different vehicles. I said please make sure they are both available before I drive an hour to come see them. The sales woman told me yes they are both here. I said neither has been sold? she said no both are available. I said are they in good condition? she said excellent. So I arrive to find out one has been sold (the day before), the other car was so badly damaged it looked like it had been washed with brillo pod. The hood had dozens of deep wide scratches down to bare metal! I was floored, the car needed a total paint job, and this woman tells me "Oh that will buff out". You CANT buff out where there is no paint!!!!! And they had the nerve to be selling this heavily damaged vehicle for over 20K!! So she tells me I bet we can get you into a new car for what you want to pay, I was doubtful, but she had them run the numbers, and came back nearly 200 over my budget! I was adamant with her about what my budget was, but clearly she didn't care and only had her own interest of getting a sale in mind. I dont care how much I may like a car, I'm not paying 200 over what I can afford for it. I will never ever go back here again.
latrell77/20/2015 10:40:26 PM
1.2
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(USED)
Would I Recommend this Dealer:No
Who Helped Me:Jason
I bought my car from Balise Toyota about five months ago so I go in there today to see about trading my car in and I was told that my trade in price was 4000 mind u I still owe 8400 and I put down 6000. There are a few things wrong with my car that I have noticed and I'm just not satisfied at all. More to the story but to much to write at this time because I am very disappointed.
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Balise Toyota Scion : West Springfield, MA 01089 Car Dealership, and Auto Financing - Autotrader