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Lovering Volvo of Nashua

180 Daniel Webster HwyNashua, NH 03060-5502
1-855-820-80371-855-820-8037
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Services and Amenities

  • Factory Authorized Service Center
  • Loaner Cars
  • Parts & Accessories
  • Courtesy Shuttle
  • Detailing
  • Business Center
  • Internet Access
  • Handicapped Accessible
  • Comfortable Waiting Area
  • Children's Play Area
View all services and amenities

Why You Should Buy a New Car From Us

At Lovering, our mission is to make the car buying process as easy as possible. We ve eliminated the stressful back and forth process by clearly marking our lowest price ... Read more
At Lovering, our mission is to make the car buying process as easy as possible. We ve eliminated the stressful back and forth process by clearly marking our lowest price online and on the lot for every car. We have state-of-the-art service and parts departments with highly trained, skillful technicians that can service your vehicle throughout your entire ownership lifetime. We also have won several awards for being leaders in the industry and providing outstanding customer service including Best Auto Dealer in Nashua for ten years running BestOfSurveys, Top Family Businesses in NH NHBR and One of NH s Largest Auto Dealers in 2012 NHBR.

Why You Should Buy a Used Car From Us

At Lovering, our mission is to make the car buying process as easy as possible. We ve eliminated the stressful back and forth process by clearly marking our lowest price ... Read more
At Lovering, our mission is to make the car buying process as easy as possible. We ve eliminated the stressful back and forth process by clearly marking our lowest price online and on the lot for every car. You ll get peace of mind knowing that all of our used cars have been a 130 point inspection and come with the Lovering Guarantee- a 3 Day Money Back and 30 day exchange policy for all cars with less than 100K miles. We ve been voted the Best Auto Dealer for ten years straight by Best of Surveys. We look forward to working with you!

Languages Spoken

  • Deutsch
  • Polski

Dealer Disclaimer

We make every effort to present accurate information & descriptions, however under no circumstances will we be liable for any inaccuracies, claims or losses of any nature ... Read more
We make every effort to present accurate information & descriptions, however under no circumstances will we be liable for any inaccuracies, claims or losses of any nature. Furthermore, inventory is subject to prior sale and prices are subject to change without notice, cannot be combined with any other offer(s), do not include taxes, registration fees, finance and/or documentation charges. Please verify accuracy prior to purchase.
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Dealer Ratings

24-Month Overall Rating
  • 4.5
    Customer Service
  • 4.8
    Quality Of Work
  • 4.7
    Friendliness
  • 4.4
    Overall Experience
  • 4.2
    Price

Dealership Reviews

1 - 5 of 65 
Fleece9/11/2014 02:50:04 PM
1.4
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SERVICE
Would I Recommend this Dealer:No
Who Helped Me:John, two woman in customer service
I felt I was pressed to buy the car. Once I leased it was asked to do a review, well the person told me I have to give them all excellent or they would get in trouble and they watched every thing I checked. I owed a Saab for 20 years and decided to go with Volvo............much better service/kindness at Saab! I later had a bad accident and was told it would take two week for the repair shop and it took more like 7 weeks and Volvo would not let me borrow are care for the two days my insurance could not cover me. I left in tears.............. Then this month I had two flat tires within a few days. I would think something was WRONG with the tire but I was assured it was my fault and they charge me for courtesy car the first time the second time I did not even ask for the 'courtesy" car and they charged me for the second tire!
Lovering Volvo of Nashua responded to this review
9/15/2014
Dear Fleece, I’m sorry to hear about the recent accidents and issues you’ve encountered with your Volvo. We do our best to make our sales process simple and pressure free. Your original sales contract was made on 3/17/14. Based on this agreement, we purchased your vehicle from a New Jersey dealer and sent drivers to pick it up. If you had voiced your concern about feeling pressure anytime between the week you made the agreement and picked up the vehicle we absolutely could have changed or cancelled the deal. The survey we present at the time of delivery is very important for us to gauge how we have performed during the sales process. Your sales person should have explained the survey and how it works but then left you alone to fill it out. We never want customers to feel pressured into giving us any particular score. We would rather know that we earned the score. I hope the comment you wrote on the survey, “Bobby was great to work with! He was very fair and I appreciate that!” reflects how you truly felt at that time. Customer satisfaction is a top priority for us and we will use your feedback about the survey as a training example. It sounds like the repair process was extensive and took more time than expected after your bad accident. Since we are not a body shop and we did not have your vehicle in for service our courtesy vehicle policy would prohibit us from lending you a vehicle. We have a great relationship with the local Enterprise office that rents vehicles for about $30 a day. We would be happy to arrange that for you in the future. The complimentary 1 year tire and wheel hazard policy we included with your vehicle purchase did replace your first flat tire. Unfortunately the second time you experienced a flat tire was due to an impact with a curb, which is excluded from the tire and wheel hazard policy. Again, we appreciate any feedback to better our process for customers. Kind Regards, Ricky Lovering General Sales Manager
rustymann3/08/2014 01:55:12 PM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(USED)
Would I Recommend this Dealer:Yes
Who Helped Me:
I went to Lovering Volvo to look at a 2008 S60 I had seen on line. I took the car for a leisurely drive with two friends and decided I wanted the vehicle. Jeremy was extremely attentive and listened to my every concern regarding the price, terms of the loan, etc. He relayed those concerns to Bobby, the sales manager. Bobby was able to get me the best possible price for the vehicle under the terms I wanted. There was no pressure and the experience, overall, was a great one. Bill Douvris, the finanace manager, processed the paperwork quickly and explained everything thoroughly. When I picked up the car the next day, it was clean and smelled great and any questions I had about the features were explained fully. All in all, this was a great buying experience and I would highly recommend that anyone looking to buy a new or used vehicle go to Lovering of Nashua.
Lovering Volvo of Nashua responded to this review
3/10/2014
Hello! Thank you very much for the positive review. We are very happy to hear of your positive experience. It's our goal to make the car buying experience as easy and enjoyable as possible. Thank you for doing business with us, and if you have any questions or future needs, please do not hesitate to contact Jeremy, Bobby or myself. Enjoy your S60! Kind regards, Rick Lovering
Newtovolvo2/04/2014 07:42:53 PM
4.8
Overall Rating
Customer Service
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(USED)
Would I Recommend this Dealer:Yes
Who Helped Me:
2013 Volvo S60 T5 AWD. Good overall sales experience. Price was only slightly discounted from book, but they met me more than halfway on other issues, and loaded on the value at the back end. Got a square deal and was treated in a businesslike, professional manner. I recommend them.
Lovering Volvo of Nashua responded to this review
2/07/2014
Hello! Thank you for the thoughtful review. We believe buying a vehicle should be an easy and fun process, and we are glad that you experienced that doing business with us. Please do not hesitate to reach out to Jeremy if you have any questions. Enjoy your new S60! Regards, Ricky Lovering General Sales Manager
jegsgard9/10/2013 11:02:01 AM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Reason for My Visit:SERVICE
Would I Recommend this Dealer:Yes
Who Helped Me:Ricky Lovering
great place to go gave me substitute car and brought mine back to home cleaned car inside and out corrected all problems in excellent fashion
MrHockey7/09/2013 04:20:35 PM
2.5
Overall Rating
Customer Service
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(USED)
Would I Recommend this Dealer:No
Who Helped Me:Ricky Lovering
...Where the old "bait and switch" is alive and well. Had been shopping on-line for a pre-owned Volvo S80. Spotted a good candidate at a good price advertised here. I called the dealership and inquired whether that specific vehicle was there and available (spoke with the sales person I had seen just the day before on another vehicle). GREAT! Told him I was leaving my house that moment and on my way to see that vehicle. Now, understand it is almost an hour's drive for me to get to this dealership. On arrival, I waited some 20 minutes (granted it was fairly busy) and was then informed that the car had been sent out on a test drive with another customer and could I wait around. I did so and after 40 minutes was told that the present customer was "working up numbers" on the vehicle. Realizing I had been sca-rewed over, I left the dealership (another hour ride home). I received a half-hearted apology eMail from the GM there with the offer to check out a couple of other S80s they had there (of course newer AND more expensive). Never been more disrespected in my life.
Lovering Volvo of Nashua responded to this review
7/23/2013
Dear MrHockey, We are very sorry to hear about your experience. Please know it is never our goal to deceive a customer or play any type of games. We believe our positive reviews are evidence of this fact. When you originally visited our dealership on Friday, we knew you were interested in the S80 after spending quite a bit of time with your sales person. We also knew you wanted to speak to your spouse to make sure you were making the right choice. At this point, we offered you the option to take the vehicle home on an overnight drive and put a deposit on the vehicle. We understood when you decided not to pursue this option that you had plans for the evening and planned to come back to see us the following day. When you had called your sales person the next day (Saturday) to inform him of your pending visit the vehicle in question was in the front line available for sale. Your sales person again offered you the option to put a deposit on the vehicle to make sure it was available upon your arrival. We understand that you did not feel completely comfortable doing this. Weekends are very busy in the showroom and unfortunately someone had come in the dealership to look at that specific vehicle with a different sales consultant in the hour it took for you to travel to the dealership. It is our company policy to give the customer in the vehicle the first right of refusal as we feel it is the fairest option. This type of situation does happen from time to time where we have multiple customers interested in the same vehicle. It's our goal to be able to help everyone but sometimes our limited availability prevents us from doing so. Our offer to sell you a year newer S80 3.2 at the same price still stands should you decide to work with us. We will also bring the vehicle to your home or work for your evaluation. We know you invested a lot of time in this process and we feel badly about this situation. Please feel free to reach out to me directly. Best Regards, Ricky Lovering
Lovering Volvo of Nashua responded to this review
7/29/2013
Like that old girlfriend who two-timed you... The vehicle viewed on the Friday we decided a "no" on. The vehicle I called on and went to see on the next day was a completely different one. When I phoned, I was NOT offered the option of a deposit on it (nor would any sensible human being do so based on an internet set of pictures and a write-up. It had failed its local emissions testing a couple of times on arrival to NH... so does that not send up a red flag?). It seemed reasonable that when I called and said I was on the way to see the vehicle (that was confirmed still available) the polite thing would have been to allow me the chance to see and bid on the vehicle even if someone else came in AFTER I was en route. But, it's business and a buck is a buck, I guess. Doesn't matter who you disrespect to do it. Good luck to the new owners. It was kind, ultimately, for them to offer a newer pre-owned vehicle at the price of the one I missed and even to drive it down to my home. To bad that offer came AFTER I put up my initial review here (almost a week after "the incident"). Well, not to say YOU won't be treated better there but for me, it's like that old girlfriend who cheats on you then decides she wants you back: Sorry honey, the trust has been broken and without that in a relationship, you have nothing. I have moved on and am driving my Volvo S80 "Executive" from elsewhere (and boy is she a hottie!). BTW: The Volvo S80 (in general) is a terrific car. I was sold on one at first test drive. I have never previously owned a Volvo.
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