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Merchants Automotive

1278 Hooksett RdHooksett, NH 03106
1-866-397-17221-866-397-1722
  • Chat for instant answers
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  •  Finance a vehicle with us
  •  
    Get a Kelley Blue BookSM Instant Cash Offer

Services and Amenities

  • Service Centers
  • Body Shop
  • Loaner Cars
  • Parts & Accessories
  • Courtesy Shuttle
  • Internet Access
  • Handicapped Accessible
  • Comfortable Waiting Area
  • Delivery Options
  • Diesel
View all services and amenities

Why You Should Buy a Used Car From Us

If you want to know who we are, check out our reviews! Visit Google, Yellow Pages, Cars.com or Dealer Rater. Merchants Auto has been voted the #1 Car Dealership for 18 ... Read more
If you want to know who we are, check out our reviews! Visit Google, Yellow Pages, Cars.com or Dealer Rater. Merchants Auto has been voted the #1 Car Dealership for 18 years running and recently was voted one of the BEST places to work by NH Business Magazine. Our culture is inviting, our sales process is fun-enjoyable, smooth and we a selection of over 300 pre-owned units to choose from. If you need financing, you will find that we have programs for everyone. We offer some of the best rates in the industry and we also have our own bank that can offer programs for first time buyers and for customers that are rebuilding. If you have questions, please let us know. We will work for you.

Languages Spoken

  • Español

Dealer Disclaimer

* While every reasonable effort is made to ensure the accuracy of this information, we are not responsible for any errors or omissions contained on these pages. Please ve ... Read more
* While every reasonable effort is made to ensure the accuracy of this information, we are not responsible for any errors or omissions contained on these pages. Please verify any information in question with Merchants Auto.
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A certified pre-owned car has passed a strict inspection by the original manufacturer and is backed by an extended warranty.
Some brands group models with similar body styles together. (Ex: BMW 3 Series or Mercedes-Benz C-Class)
Trim refers to both exterior and interior options that enchance a base model. (Ex: Ford Mustang GT or Honda Accord EX)
These Participating Dealers accept the Kelley Blue BookSM Instant Cash Offer which is a free actual offer based on your specific car's condition and features. Once the Dealer inspects your vehicle to verify the information and confirm the condition of your car, you decide if you want to walk away with cash, use the Offer toward the purchase of another vehicle, or do nothing at all.
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Dealer Ratings

24-Month Overall Rating
  • 4.9
    Customer Service
  • 4.8
    Quality Of Work
  • 4.9
    Friendliness
  • 4.8
    Overall Experience
  • 4.6
    Price

Dealership Reviews

1 - 5 of 500 
JanetandBob2/10/2016 03:37:47 PM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(USED)
Would I Recommend this Dealer:Yes
Who Helped Me:Joe Hodgson
Not like our past car buying experiences at all, which were very stressful and because we don't have perfect credit we were always made to feel awful. At Merchants, Joe Hodgson made us feel so comfortable and I felt that he was really working for us. It was like working with someone we had hired to help us with the car buying experience. It was the best car buying experience we ever had.
uwishzr222/07/2016 08:01:36 PM
4.8
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(USED)
Would I Recommend this Dealer:Yes
Who Helped Me:Steve Coimbria,Rich Interrante
Went in to buy a car. Once I got thru security (5 sales guys at the front door) I was greeted properly buy an old time sales man rich. He was great and between him and the sales manager they got me a nice car in the payment range I was looking for!
Merchants Automotive Group responded to this review
2/10/2016
First of all we apologize for the extra security. With the elections and all the famous presidents around we wanted to beef it up. (just kidding) Thank you for sharing enjoy your vehicle and visit us soon for free car washes at the end of february Scott Rienert Internet Manager 1-800-288-6999
brsargent19802/07/2016 11:05:32 AM
4.8
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(USED)
Would I Recommend this Dealer:Yes
Who Helped Me:Christopher Kordas
As a first-time buyer, I was a bit apprehensive about the experience of purchasing a pre-owned vehicle. Pushy salespeople, high interest rates, and hidden vehicle defects were typical cliches that contributed to my misgivings... Chris Kordas met me at the door and was immediately interested in the brass tacks of my situation. I explained my current vehicle scenario, my circumstances involving credit, and my anxiety concerning the process. I admitted up front that I was just stopping by to explore my options. Chris, an Air Force veteran with a dynamite personality, could not have made the experience easier or more pleasurable. Consistently sympathetic to my concerns, he spoke in clear, no nonsense terms about the options available to me. To my surprise, Merchants Auto had a myriad of excellent deals at my disposal! Chris and his associates quickly ran my numbers and made the necessary inquiries. Within minutes I was approved with an exceptional rate, and outfitted with a low-mileage, pristine vehicle that perfectly suited my needs! Not only that, but Chris reached out to an associate who secured me comprehensive insurance coverage at nearly half the rate I was currently paying for mere liability coverage! This attention to detail and customer service completely debunked my prior misconceptions of the pre-owned buying experience. I could not be happier with my experience from Chris Kordas and Merchants Auto. I was treated with respect and dignity every step of the way, and never once did I feel pressured or apprehensive about the experience. I have been afforded a much needed opportunity to build my credit at a very reasonable rate and monthly payment. Chris took the time to explain to me the numerous benefits offered to Merchants customers, including their impressive service department. I am confident that Chris will be ready and willing to help with any issues and concerns I may have in the future. Chris Kordas comes with my highest recommendation. Outgoing and knowledgeable, it was obvious the genuine satisfaction he received not merely from making a sale, but from knowing that he enabled me to improve my quality of life and feel confident in my investment. It is rare in this day and age to find such exceptional customer service and extended commitment to a relationship between dealer and consumer. Bravo to Chris Kordas and Merchants Auto!
Merchants Automotive Group responded to this review
2/10/2016
"It is rare in this day and age to find such exceptional customer service and extended commitment to a relationship between dealer and consumer. Bravo to Chris Kordas and Merchants Auto!" Yes it is and we do practice it the best way we can. Sott Rienert Internet Manager
Shannonhoon12/04/2016 11:04:00 AM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(USED)
Would I Recommend this Dealer:Yes
Who Helped Me:Gordon Lewis,Andre Liqui
I came in, was greeted at the door. Talked over the process of buying. Pick out a car, did a walk around and test drive. Andre was well informed and great to work with. 100% happy
Merchants Automotive Group responded to this review
2/10/2016
thank you so much for sharing your experience. We appreciate you choosing merchants . Our car wash should be open in a couple of weeks and we invite you to visit. Scott Rienert Internet Manager 1-800-288-6999
KATIE2/02/2016 03:29:36 PM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(USED)
Would I Recommend this Dealer:Yes
Who Helped Me:Peter Phaneuf
THE PROCESS OF GETTING A LOAN AND THE RIGHT CAR WAS MUCH EASIER THAN I EXPECTED. PETER PHANEUF WAS WONDERFUL, HE LISTENED TO ME, AND GOT ME IN THE CAR I WANTED. WILL NEVER BUY FROM ANYONE ELSE !!!! MERCHANTS AUTOS IS WICKED AWESOME!!
Merchants Automotive Group responded to this review
2/03/2016
"MERCHANTS AUTOS IS WICKED AWESOME!!" thank you Scott RIenert Internet Manager 1-800-288-6999
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This image is a stock photo and is not an exact representation of any vehicle offered for sale. Advertised vehicles of this model may have styling, trim levels, colors and optional equipment that differ from the stock photo.
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Merchants Automotive : Hooksett, NH 03106 Car Dealership, and Auto Financing - Autotrader