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Merchants Automotive

1278 Hooksett RdHooksett, NH 03106
1-866-397-17221-866-397-1722
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Services and Amenities

  • Service Centers
  • Body Shop
  • Loaner Cars
  • Parts & Accessories
  • Courtesy Shuttle
  • Internet Access
  • Handicapped Accessible
  • Comfortable Waiting Area
  • Delivery Options
  • Diesel
View all services and amenities

Why You Should Buy a Used Car From Us

Merchants is the largest pre-owned dealership in New England. We've been serving New Hampshire, Maine, Vermont and Massachusetts for over 51 years. We have a HUGE PRE-OWN ... Read more
Merchants is the largest pre-owned dealership in New England. We've been serving New Hampshire, Maine, Vermont and Massachusetts for over 51 years. We have a HUGE PRE-OWNED inventory of over 26 acres and hundreds of Nissan, Honda, Toyota, Dodge, Ford, Chevrolet, and Hyundai s. Merchants provide an alternative to paying high new car prices and offers near new certified pre-owned vehicles conveniently located in Southern New Hampshire. Merchants has a 120 point certification program that enables us to provide you a better vehicle and include a warranty on the vast majority. We also offer FREE NH STATE INSPECTION, FREE FIRST LUBE,OIL AND FILTER AND FREE CAR WASHES for as long as you own the vehicle. Shipping available! Not your typical pre-owned dealership

Languages Spoken

  • Español

Dealer Disclaimer

* While every reasonable effort is made to ensure the accuracy of this information, we are not responsible for any errors or omissions contained on these pages. Please ve ... Read more
* While every reasonable effort is made to ensure the accuracy of this information, we are not responsible for any errors or omissions contained on these pages. Please verify any information in question with Merchants Auto.
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A certified pre-owned car has passed a strict inspection by the original manufacturer and is backed by an extended warranty.
Some brands group models with similar body styles together. (Ex: BMW 3 Series or Mercedes-Benz C-Class)
Trim refers to both exterior and interior options that enchance a base model. (Ex: Ford Mustang GT or Honda Accord EX)
These dealers accept offers from our Trade-In Marketplace, which determines the value of your car and provides an instant, free offer. Offers are guaranteed as long as the car's condition and information are verified.
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Dealer Ratings

24-Month Overall Rating
  • 4.9
    Customer Service
  • 4.8
    Quality Of Work
  • 4.9
    Friendliness
  • 4.8
    Overall Experience
  • 4.6
    Price

Dealership Reviews

1 - 5 of 428 
jbeauv5/24/2015 11:13:55 AM
4.8
Overall Rating
Customer Service
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(USED)
Would I Recommend this Dealer:Yes
Who Helped Me:Steve Coimbria,Rudy Makara,Scott Rienert
I hate car shopping, and I hate sales men. That being said, my experience at Merchants Auto was fantastic. My fiance and I recently bought another vehicle for him at a smaller dealership that was very down to earth and comfortable; Merchants gave us that same feeling with the huge selection they had. We walked in wanting to sit in a lot different vehicles, and Rudy walked us through every car we wanted, and then some without any hint of rushing. We told him up front what we were looking for, and he didn't try to push us past our limits like other places we had been. We worked directly with a couple of other people in many different departments, and while their names escape me at the moment, they were all friendly, helpful, and made the overall process painless. We drove off the lot some hours later hardly feeling like we hadn't spent nearly so much time there. There was never more than a couple of minutes at any one time that we weren't doing something engaging to move the process along. I have personal experience with purchasing vehicles at 4 different dealerships over the last 5 years or so, and this experience far exceeded my expectations. Other, larger dealerships that offer great rewards and kick backs feel like big dealerships and try to be personable, but often fail. Merchants did not! We will be back to use their Service Department, and next time we are in the market for another vehicle.
Mark5/21/2015 09:15:53 PM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(USED)
Would I Recommend this Dealer:Yes
Who Helped Me:Gordon Lewis,Rudy Makara
When we first went to Merchant's over the weekend, we left with the feeling that we better keep shopping around. There was no way with my credit they were going to get us in a car in the payment range we needed to be in. After talking with the sales staff, it looked like we were going to have to come up with an unaffordable downpayment to do that. Five days later, Rudy was able to get me into a vehicle with no downpayment in a still affordable monthly payment. Their cars are newer with low mileage and very well maintained. This is definitely the dealer to visit if you need a car and you have less than perfect credit. This has been the most pain free experience in dealing with a dealership and I can understand this company went from a small rental company to as big of a dealership as they are now.
new owner5/21/2015 07:17:42 PM
4.8
Overall Rating
Customer Service
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(USED)
Would I Recommend this Dealer:Yes
Who Helped Me:Gordon Lewis,Rich Interrante,Joe Hodgson
It was a good experience from Joe who reviewed vehicles with us in the lot, to Rich who helped us with purchase. Other staff helpful.
Fltrbgt5/20/2015 09:15:24 AM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(USED)
Would I Recommend this Dealer:Yes
Who Helped Me:Scott Rienert,Ryan Spada
Had no credit and a dying trade in. Ryan was awesome and worked w me until we found something that fit my family and my budget. And he stayed hours after close just to finish up w us and even helped clean out my old car. Highly recommended
Merchants Automotive Group responded to this review
5/20/2015
"Ryan was awesome and worked w me until we found something that fit my family and my budget." We appreciate you taking the time to tell us about your experience. Please remember to use your merchants advantage rewards program for free car washes anytime. Scott Rienert Internet Manager
KarateMom 5/19/2015 09:30:54 AM
4.6
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(USED)
Would I Recommend this Dealer:Yes
Who Helped Me:Gordon Lewis,Rich Interrante
From the moment we talked to Rich on the phone to the moment we drove off the lot, we felt like he really was for helping us buy a car. Unfortunately, we didn't qualify for the advertised deals you always hear on the radio, but we are confident Rich and Gordon got us the best deal possible for the car my husband had his heart set on. When we decided that we would like to try for the approval on the car, Rich got the ball rolling while we left to attend other errands and came back to work after the approval went through so we could get our new car that day! He was also VERY patient and not pushy while we made this massive financial decision. We came back with our kids for the final bits of paper work. I was worried that they would be too much of a distraction while we signed paper work but Rich got them some popcorn, the fish were very entertaining for them and Gordon gave them permission to use the basketball hoop! There were other children there as well and no one seemed to mind little ones running around. Over all it was the best experience I had with buying a car. Not once did my husband or I have reservations about being "taken for a ride." The only thing that bothers me is for the particular car we bought, there is no spare and we have to pay for it out of pocket...
Merchants Automotive Group responded to this review
5/19/2015
"from the moment we talked to Rich on the phone to the moment we drove off the lot, we felt like he really was for helping us buy a car" We appreciate you taking the time to write this review. We are glad you feel the way you do. It is our policy to provide any keys we get when a car comes in to the customer . If its one set we give on set if its two sets we give them. We can offer you a discount on the key if you would like and save and average of 35-50 % off retail. Scott Rienert Internet Manager 1-800-288-6999
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This image is a stock photo and is not an exact representation of any vehicle offered for sale. Advertised vehicles of this model may have styling, trim levels, colors and optional equipment that differ from the stock photo.
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