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BMW of Peabody

221 Andover StreetPeabody, MA 01960
1-866-831-54931-866-831-5493

Services and Amenities

  • Service Centers
  • Factory Authorized Service Center
  • Body Shop
  • Parts & Accessories
  • Courtesy Shuttle
  • Detailing
  • Business Center
  • Internet Access
  • Comfortable Waiting Area
  • Concierge
  • Delivery Options
  • Diesel
View all services and amenities

Why You Should Buy a New Car From Us

Thank you for choosing BMW of Peabody, New England's #1 Destination for New BMWs. When you purchase your BMW from our dealership, you become a part of our family! It is o ... Read more
Thank you for choosing BMW of Peabody, New England's #1 Destination for New BMWs. When you purchase your BMW from our dealership, you become a part of our family! It is our mission to provide exceptional service and an easy, convenient buying experience. Choosing a new BMW is exciting and our professional sales associates will assist you in choosing the perfect new BMW. With our incredible selection of BMW models and colors to choose...we'll exceed your expectations!

Why You Should Buy a Used Car From Us

Thank you for choosing BMW of Peabody, New England's #1 destination for Pre-Owned BMWs and other off make brands including Mercedes, Honda and Nissan. It is our mission t ... Read more
Thank you for choosing BMW of Peabody, New England's #1 destination for Pre-Owned BMWs and other off make brands including Mercedes, Honda and Nissan. It is our mission to provide you exceptional service and an easy, convenient buying experience. We invite you to check out our outstanding inventory of Certified Pre-Owned BMWs. We perform a thorough, multi point inspection on every BMW we certify to give you piece of mind on every road you travel...you deserve it.

Languages Spoken

  • Tiếng Việt
  • Русский

Dealer Disclaimer

Sales Tax, Title, License Fee, Registration Fee, Dealer Documentary Fee, Finance Charges, Emission Testing Fees and Compliance Fees are additional to the advertised price ... Read more
Sales Tax, Title, License Fee, Registration Fee, Dealer Documentary Fee, Finance Charges, Emission Testing Fees and Compliance Fees are additional to the advertised price.
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A certified pre-owned car has passed a strict inspection by the original manufacturer and is backed by an extended warranty.
Some brands group models with similar body styles together. (Ex: BMW 3 Series or Mercedes-Benz C-Class)
Trim refers to both exterior and interior options that enchance a base model. (Ex: Ford Mustang GT or Honda Accord EX)
These Participating Dealers accept the Kelley Blue BookSM Instant Cash Offer which is a free actual offer based on your specific car's condition and features. Once the Dealer inspects your vehicle to verify the information and confirm the condition of your car, you decide if you want to walk away with cash, use the Offer toward the purchase of another vehicle, or do nothing at all.
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Dealer Ratings

24-Month Overall Rating
  • 4.9
    Customer Service
  • 4.9
    Quality Of Work
  • 4.9
    Friendliness
  • 4.9
    Overall Experience
  • 4.8
    Price

Dealership Reviews

1 - 5 of 385 
traynick1/26/2016 03:54:46 PM
1.4
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SERVICE
Would I Recommend this Dealer:No
Who Helped Me:Matt
I purchased my BMX X3 at Peabody in 2008. Why I continued to bring my car in for services is puzzling to me. I believed each time there was an issue, it was just a one off, but after my last visit this month, I just cannot ignore it. The service folks are really uninterested in any real issue, problems the vehicle has is not a priority - unless it is a non warranty issue and can be easily fixed for a high cost. I struggled with the film that the dealership put on the car - which I paid extra for, and it failed. I had complained and brought my car in 3 different times within the year (for a list of other issues as well) each time, the customer agent, said there was nothing they could do. I felt BMW should stand behind their service, but they did not. We tried to speak with the Service Manager (no call back, after 2 messages), the Sales person who we purchased the car from (no call back) and a handful of conversations with our customer agent. After getting no response or help, we decided to call the place directly (that BMW contracts with) - and received AMAZING customer service. They only asked one question - are you the original owner of the car? - and yes I am - and she said - absolutely we will cover the cost of replacement. WOW. It's unfortunate the lack of customer relations and service they provide, they were not at all interested in a me or my 8 year car. I will certainly be buying another BMW, but not from them. Also, my husband just purchased a M235Xi (special order) from Maryland (closest dealer) and they could have serviced his car, but absolutely not now.
pknight196212/19/2015 10:15:53 AM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:Yes
Who Helped Me:Jamie McCoy
Every now and then I temp myself into exploring another car manufacturer and take a few test drives- Audi, Mercedes etc. but I always some back to the BMW brand. The quality and value are just unmatched in my opinion. I'm on my 5th BMW lease now and every time I have dealt with the same sales rep- Jamie McCoy. Buying/leasing a car can be such a hassle- especially for really busy people (like me). He GETS THAT. He does all the little things that makes the process as easy and hassle free as possible. He EARNS my business. His follow up throughout the process and all during the lease in phenomenal. I just did a new lease a couple of weeks ago- went from the SUV to a sedan- and love it. I just hope Jamie is still there three years from now- just like he has always been.
JackX311/10/2015 03:31:06 PM
5.0
Overall Rating
Customer Service
Quality Of Work
Overall Experience
Price
Reason for My Visit:SALES(USED)
Would I Recommend this Dealer:Yes
Who Helped Me:Jamie McCoy,Kaitlyn Marie Sarantos Bunnell
Our experience with BMW Peabody could not have been better. Our sales person Kaitlyn Bunnell was wonderful. She went out of her way to make sure that we got the best vehicle for our needs and she was constantly in contact with my wife or myself on the progress of our purchase. We are very happy with our new to us X3 and we will recommend BMW Peabody and Kaitlyn to anyone looking for a car.
BMWguy10/23/2015 11:44:19 PM
2.2
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SERVICE
Would I Recommend this Dealer:No
Who Helped Me:Rob, Matt
Being a customer at BMW Peabody is to experience a strange mix of polo shirt and greed, that only the underachieving children of wealth who work there could deliver. Here are a few things I've learned as a customer since 2011: 1) After shopping for a BMW at Peabody it was clear their sales model is short term thinking, stick-to-sticker and offer poor trade value on BMW trades. Oy! I went on BMWusa.com, searched regional inventories, and saved 20% by buying the same car from Naperville BMW. Excellent transaction and I didn't even have to travel to Naperville! Easiest money I've ever saved. Shipped it to the north shore for $1,200, in an enclosed carrier, best of all the BMW dealer in IL handled everything- all the tax and insurance paperwork same as MA. I found that Herb Chambers and New Country in Hartford have a better selection than Peabody and 10-15% lower prices. Lesson: Don't be a tit for the sales guys at BMW Peabody! 2) If you live on the north shore, BMW Peabody has location, location, location on its side because you'll need service and who has time to drive to Boston. Not much you can do about that. I feel bad for the guys who work service at the Andover St and Centennial Dr locations. They only have 3-4 advisors at each location and they are always there glued to their terminals 7am-7pm. They're all really nice, but the volume and stress level these guys are under seems unbecoming of a luxury brand, and especially greedy for the $175/hr labor rates they charge. It also negatively affects customer service because you need to know the name of a service advisor, stop in in-person, or have a direct line to get an initial appointment. If you buy a BMW from another dealer, you'll have to beg BMW Peabody for a loaner car until your warranty runs out. Then they will give you a loaner for repairs done outside of warranty. Lesson: Tacky at best! 3) BMWs are great cars but BMW Peabody doesn't build them, and they don't always have a consistent explanation on why you are being offered parts and services to fix them. In one exchange i had with my service advisor...Really, I need brakes? Why, the indicator light isn't on yet? Oh it says in 6,000 miles... Ok, then I can wait 6 months and then do them when they are needed. I've driven 15,000 miles and still the brakes haven't hit the replacement indicator! --I was very disappointed more recently when I needed emergency service due to hitting a pot hole. The car was towed in for 2 blown tires, once the work began I received a call that more damage had been found and needed to be addressed to make the car safe to drive. Surprised by the depth of damage I asked if it was related and the advisor said 'yes'. I authorized the necessary repairs. When I picked up the car even more related issues had been noted by the tech. When I submitted an insurance claim to be reimbursed for the repairs done at BMW Peabody, the service agent told the insurance adjuster a different story that some repairs didn't need to be done and others could have been wear and tear. Talked to the service manager who seemed sympathetic and said he wanted to something to help, said he'd sat it straight with the insurance adjuster. Never heard back from him-- 3 months later he's told me the conversation is over. Lesson: Beware the costly sham! One star because I do love the free hand wash, otherwise BMW Peabody is easy to forget.
Map32410/17/2015 11:39:47 PM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:Yes
Who Helped Me:Jamie McCoy,Rick Screti
I have done business with Bmw of Peabody since 2001 and have been satisfied with their service. Jamie McCoy was my sales representative, I found Jamie very helpful and aiming to please his clients.
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This image is a stock photo and is not an exact representation of any vehicle offered for sale. Advertised vehicles of this model may have styling, trim levels, colors and optional equipment that differ from the stock photo.
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BMW of Peabody : Peabody, MA 01960 Car Dealership, and Auto Financing - Autotrader