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AutoFair Nissan of Stratham

45 Portsmouth AveStratham, NH 03885
603-580-4500603-580-4500
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Why You Should Buy a New Car From Us

At AutoFair Nissan of Stratham, our mission is to be the premier automotive dealership on New Hampshire's seacoast. For our customers, we strive daily to be the first-cho ... Read more
At AutoFair Nissan of Stratham, our mission is to be the premier automotive dealership on New Hampshire's seacoast. For our customers, we strive daily to be the first-choice location to purchase, lease and service your automobiles. We provide responsive, world-class customer service; an outstanding, high-quality product line and competitive pricing. We also offer extended sales and service hours, AutoFair Certified Program, Service Rewards Program & Internet Price Match Guarantee.

Why You Should Buy a Used Car From Us

At AutoFair Nissan of Stratham, our mission is to be the premier automotive dealership on New Hampshire's seacoast. For our customers, we strive daily to be the first-cho ... Read more
At AutoFair Nissan of Stratham, our mission is to be the premier automotive dealership on New Hampshire's seacoast. For our customers, we strive daily to be the first-choice location to purchase, lease and service your automobiles. We provide responsive, world-class customer service; an outstanding, high-quality product line and competitive pricing. We also offer extended sales and service hours, AutoFair Certified Program, Service Rewards Program & Internet Price Match Guarantee.
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Dealer Ratings

24-Month Overall Rating
  • 4.8
    Customer Service
  • 4.7
    Quality Of Work
  • 4.8
    Friendliness
  • 4.7
    Overall Experience
  • 4.5
    Price

Dealership Reviews

1 - 5 of 136 
seamus2/25/2015 09:43:49 PM
5.0
Overall Rating
Customer Service
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:Yes
Who Helped Me:Mike Mansfield
We went to AutoFair Nissan last weekend to check out the new Altima. We had stopped by a few other dealerships earlier that day to check out comparable cars in that class. Walking into AutoFair was different. The place was nice, big and bright, The people were very friendly. Two guys opened the doors for us and introduced us to Mike Mansfield who greeted us like he was waiting for an old friend. I told him I wanted to check out the Altima. It was extremely cold out so he pulled one into the service bay so we could check it out. This was extremely helpful because I had my two kiddos with me. We took a test drive. He asked me a bunch of questions and quickly worked some numbers. He was very willing to work with me. This was my first car buying experience that was pleasant and I've been through several. Mike was great through the entire process. I was very high maintenance and it didn't seem to matter. Mike treated me and my family with respect and we got a great deal. I will definitely go back to AutoFair for my next car
Karlsy2/05/2015 12:09:56 PM
1.2
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(USED)
Would I Recommend this Dealer:No
Who Helped Me:Larry Tentarelli
Had a convertible top replaced and leaks. Paid dealership to replace it and they just want to pass the buck saying they subcontracted the job so they are not responsible even though I paid Autofair Nissan of Stratham. There service department it the worst I have ever seen and there general manager Larry Tentarelli is very arrogant and unwilling to help. I bought the car from them in the August of 2014. I bought the new top from them a month later in September. The top had been on for 3 months when we brought it back. The service department said it was normal for a convertible to leak. I was very frustrated with that answer. They want me to bring it to the subcontractor which is about an hour away from my house even though when I bought the top I brought the car to Nissan and I paid Nissan of Stratham for the job not the subcontractor. They refused a loaner car and said that there is a liability for them to drive it to the subcontractor. There was no liability when we brought it in to have it replaced the first time. If I had brakes replaced on my car and had problems with them the mechanic would take it for a test drive. The liability would be the same. I cant imagine the Stratham Nissan does not have liability insurance. Stratham Nissan does not back there work and does not care after they sell the car. I'm asking Stratham Nissan to do the right thing but with management they have I don't think its possible. I'm emailing Andy Crews the owner to see if I get a better response Karl Lohndorf
AutoFair Nissan of Stratham responded to this review
2/05/2015
Per our prior conversation, we are glad to assist in any way that we can. We have discussed the concern with the convertible top company, arranged for their technician to be on hand, offered to provide a loaner car if need be, follow up on the service request and provide financial support if necessary. We can not however service the convertible top at our location due to the specialized nature of the issue. The convertible top has been on the car for 6 months with no issues reported to us until now, with the issue reported that the top leaks when going through a high pressure car wash. Because it is a specialized problem, namely the convertible top, it does have to be diagnosed by the company who put the top on. If it were not a specialized issue, we would be happy to diagnose it and correct it here at our Dealership. Once the problem can be diagnosed, it will very likely be corrected at no charge to the customer. We have been in contact with the convertible top company, arranged for a technician to be on hand. They do however need to see the vehicle to diagnose the issue. We have also offered to provide a loaner car if need be, follow up on the service request and provide financial support if necessary. We can not however service the convertible top at our location due to the specialized nature of the issue. We are always happy to assist our customers in any way we can. AutoFair Nissan of Stratham
EdH2/02/2015 01:47:05 PM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:Yes
Who Helped Me:Todd Picanso,Luke Robertson,Danielle Randlett
I've now purchased 3 vehicles from Autofair Nissan in Stratham. The staff I've worked with to purchase the vehicles (Todd Picanso) and Sales Managers have been straight forward and up front concerning the sale. On the back-end my service experience has been fantastic. Working with Luke and Danielle is what great customer service is all about. Whats nice is the feeling that they've been sent to a training class to understand how to properly treat their customers and haven't forgotten it when they left the training. I'll continue to purchase and service my vehicle at Autofair Nissan in Stratham since I trust their word and work.
AutoFair Nissan of Stratham responded to this review
2/18/2015
Thanks for taking the time to write this review! We strive to provide our customers with exceptional service and it sounds Todd Picanso, Luke Robertson, and Danielle Randlett did just that. The biggest compliment we can receive is repeat business - so thank you for that. I will be sure to pass along your kind words and we look forward to working with you again! -Peter Wilcott / AutoFair Nissan of Stratham
PandaMandaRae1/28/2015 12:50:41 PM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:Yes
Who Helped Me:Emily Balkin
This is the second time that I have purchased a car from this Nissan dealership. My experience the second time around was even better than the first. I have no complaints and have not run into any problems. Everyone on staff was professional, friendly, and welcoming! I felt completely comfortable. Emily Balkin helped me find just the right car for me. She made sure that I was completely satisfied with it before we moved on. I was not rushed into making any decisions and I greatly appreciate that. She was wonderful! I was given a couple of follow up calls by the dealership. They wanted to make sure that everything was going smoothly with my new car. They were very eager to make sure I had everything I needed. I feel that they take pride in their customer service. They treat you like an extended part of the family it seems. I really like that. I think that this Nissan dealership has me as a customer for life. Thank you so very much!
AutoFair Nissan of Stratham responded to this review
1/31/2015
Thank you for taking the time to write this review! I'm very happy to hear that your purchase experience with Emily Balkin went so well and that it even surpassed your first one! Our staff works very hard to provide an atmosphere that is unlike other dealerships and it sounds as though everyone did a great job. I will pass along the kind words. Congratulations on your new car! -Peter Wilcott, AutoFair Nissan of Stratham, NH
John T12/20/2014 11:46:47 AM
4.8
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(USED)
Would I Recommend this Dealer:Yes
Who Helped Me:Fred Mirabelle
Finally wrestled our new Nissan Altima away from wife. What a great vehicle! We needed to look at Certified Pre-Owned vehicles and were getting close to purchasing a Nissan Sentra ffrom another dealership. Fred Mirabelle and the AutoFair team were not only able to get us into a vehicle that we were excited about purchasing but kept our payments close to where we needed to be. Thanks for your professionalism and making it happen.
AutoFair Nissan of Stratham responded to this review
12/24/2014
Thanks for taking the time to write this review! It's fantastic to hear that you had such a great experience purchasing your new vehicle from Fred Mirabelle. We are grateful for your business and we hope to earn it again in the future! -Peter Wilcott / AutoFair Nissan of Stratham, NH
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