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Berlin City KIA VT

586 Marshall AvenueWilliston, VT 05495
1-877-631-87411-877-631-8741
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Services and Amenities

  • Service Centers
  • Rental Cars
  • Courtesy Shuttle
  • Internet Access
  • Comfortable Waiting Area

Why You Should Buy a New Car From Us

Berlin City Kia is the easiest place to shop, explore, learn and get help. We're passionate about your customer satisfaction, and not just because it's expected, but bec ... Read more
Berlin City Kia is the easiest place to shop, explore, learn and get help. We're passionate about your customer satisfaction, and not just because it's expected, but because that's what were all about neighbors taking care of neighbors and doing it the easy way.

Why You Should Buy a Used Car From Us

Berlin City Kia is the easiest place to shop, explore, learn and get help. We're passionate about your customer satisfaction, and not just because it's expected, but bec ... Read more
Berlin City Kia is the easiest place to shop, explore, learn and get help. We're passionate about your customer satisfaction, and not just because it's expected, but because that's what were all about neighbors taking care of neighbors and doing it the easy way.

Dealer Disclaimer

Sales Tax, Title, License Fee, Registration Fee, Dealer Documentary Fee, Finance Charges, Emission Testing Fees and Compliance Fees are additional to the advertised price ... Read more
Sales Tax, Title, License Fee, Registration Fee, Dealer Documentary Fee, Finance Charges, Emission Testing Fees and Compliance Fees are additional to the advertised price.
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A certified pre-owned car has passed a strict inspection by the original manufacturer and is backed by an extended warranty.
Some brands group models with similar body styles together. (Ex: BMW 3 Series or Mercedes-Benz C-Class)
Trim refers to both exterior and interior options that enchance a base model. (Ex: Ford Mustang GT or Honda Accord EX)
These Participating Dealers accept the Kelley Blue BookSM Instant Cash Offer which is a free actual offer based on your specific car's condition and features. Once the Dealer inspects your vehicle to verify the information and confirm the condition of your car, you decide if you want to walk away with cash, use the Offer toward the purchase of another vehicle, or do nothing at all.
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Dealer Ratings

24-Month Overall Rating
  • 4.6
    Customer Service
  • 4.6
    Quality Of Work
  • 4.7
    Friendliness
  • 4.5
    Overall Experience
  • 4.4
    Price

Dealership Reviews

1 - 5 of 47 
Tomvalleisaprick4/21/2016 07:58:10 PM
1.2
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(USED)
Would I Recommend this Dealer:No
Who Helped Me:Tom valle
Worst experience I've ever had. I have never been lied to so much in my life. They will waste your time and treat you like crap, especially the service center.
hipgram4/14/2016 08:41:35 PM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:Yes
Who Helped Me:Phil Bergeron, Anthony Simms
The car salesman, Phil Bergeron was great to work with. He listened to what I wanted and worked with me. Very courteous, friendly, easy to work with, polite. I would definitely recommend others to call Phil if they were going to trade.
max3/31/2016 08:20:30 AM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(USED)
Would I Recommend this Dealer:Yes
Who Helped Me:Tom Valle, Art, Kenyon, Austin, Ryan
We have been faithful customers for the past four years and love the way we have been treated at Berlin City Williston. Tom Valle in sales, Art in the finance department, and Kenyon, Austin and Ryan in the service department have been great to work with. The staff are professional and friendly and we have always been confident in the information they provide and comfortable in the way we are treated. We now own two Kia Souls and love them. Thank you Berlin City!
cherylwhitaker3/18/2016 02:30:37 PM
2.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:No
Who Helped Me:Phil, Austin
I will not give this dealership another chance. TWO strikes and you’re OUT! I gave Berlin City Kia a good review when I received the survey from Kia in my email. I wish I could take it back. My experience with you in 2010 was a good indication you were not as 'family' oriented as you claim to be. I walked out the door and purchased my next two new vehicles from other dealers, I should have done the same this time as well. No common sense, no customer loyalty, it's all business to them...each and every department. Let me tell you why... I traded in my 2 1/2 year old Kia Soul (bought in Montpelier of course) for a 2016 Kia Sorento last week. The night I purchased it, it was cold and raining and by the time I got to the point of cleaning everything out of the Soul, it was late. Since I hadn't stopped there with the intention of leaving with a new vehicle, I had a fair amount of 'stuff' to take out of the Soul. I made sure I had everything out of the glove box, the hatch, under the seats (spare shoes/boots being a woman on the go), the consoles....all the while standing in the cold rain. I didn't think to look UP at that time. After all, I had just spent the past few hours haggling over prices; I was cold and wet from the rain. To make a long story short....I left a very important item hanging from the rearview mirror. It wasn't worth anything per se, but it had a lot of sentimental value to me. It is something that can never, ever be replaced, given by someone not with me today. When leaving the dealership that night I pointedly said to the salesman who sold the vehicle, "If I have left anything in the vehicle, please put it aside for me and give me a call." When I called the dealership to retrieve this item today (the car still has not been sold), the gentleman in the service department informs me, after investigating, that the salesman as well as the person who cleaned my traded in vehicle, both conclude the item was, in fact, still in the vehicle. However, now it's nowhere around!? Seriously people. Why would you not return a customer’s items to them that are found in the vehicles they trade in? Or even more importantly....why would you employ potential thieves!? I am mortified that a supposed reputable institution would not return personal items. I am furthermore mortified that the salesman noted it was in the vehicle, and did nothing to retrieve it. Lesson learned. Never trust valuables in your vehicle (regardless of their monetary value), if you take it to Berlin City Kia for servicing...you may not see them again. And to top off, when I took my car in already for a warranty repair on the day they told me to drop it off, they had not even ordered the part yet. When the service department guy called to tell me, a mere female, that he could find absolutely nothing wrong with the part that was in question I had to practically draw him a road map over the phone so he would take another look at my vehicle. And yes, he did, in fact, discover that I was correct about the faulty part. Hopefully, the second time I return the brand new Sorento for repair someone will have ordered the part required so that I won't have to return it a THIRD time for the same issue.
rduhamel3/10/2016 04:21:45 PM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SERVICE
Would I Recommend this Dealer:Yes
Who Helped Me:Dedrick Casab, Austin Hemingway
We purchased our Acura from Berlin City in New Hampshire and live in VT. I have nothing but the highest praise for both locations. We have all of our regular service performed here at Marshall Avenue in Williston. They have bent over backwards to ensure we are satisfied customers and we find that very refreshing. The have consistently gone the extra mile for us and we appreciate that greatly. We have dealt with Dedrick Casab (sales manager) and Austin Hemingway (service advisor) and both are awesome!
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Berlin City KIA VT : Williston, VT 05495 Car Dealership, and Auto Financing - Autotrader