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Bertera Chrysler

539 Riverdale StreetWest Springfield, MA 01089
1-866-974-96041-866-974-9604

Services and Amenities

  • Factory Authorized Service Center
  • Body Shop
  • Loaner Cars
  • Rental Cars
  • Parts & Accessories
  • Courtesy Shuttle
  • Detailing
  • Handicapped Accessible
  • Comfortable Waiting Area
  • Delivery Options
View all services and amenities

Why You Should Buy a New Car From Us

Call us right now for your Employee price. No hidden rebates, just pricing that our dealership employees pay.

Why You Should Buy a Used Car From Us

At Bertera Chrysler Dodge Jeep Ram SRT in West Springfield we have been building relationships with our customers for over twenty years. We take pride in knowing that we ... Read more
At Bertera Chrysler Dodge Jeep Ram SRT in West Springfield we have been building relationships with our customers for over twenty years. We take pride in knowing that we provide true outlet pricing to the public. You also get piece of mind with your purchase because all of our vehicles go through a rigorous inspection by Bertera's certified service technicians. We look forward to building a lasting relationship with you, and welcome you into the continuously growing Bertera Family.

Languages Spoken

  • Español
  • Русский

Dealer Disclaimer

Sales Tax, Title, License Fee, Registration Fee, Dealer Documentary Fee, Finance Charges, Emission Testing Fees and Compliance Fees are additional to the advertised price ... Read more
Sales Tax, Title, License Fee, Registration Fee, Dealer Documentary Fee, Finance Charges, Emission Testing Fees and Compliance Fees are additional to the advertised price. Sales Tax, Title, License Fee, Registration Fee, Dealer Documentary Fee, Finance Charges, Emission Testing Fees and Compliance Fees are additional to the advertised price.Depending on the age of the vehicle normal wear and tear should be anticipated. We may or may not have all the keys and floor mats. We will be happy to obtain extra ones for you at our Dealer cost. Please call our toll free number at 800-935-1198 to verify availability, options, and pricing. We try to present all information as accurately as possible, but please call first! Not responsible for listing errors. New car photos may not be of the actual vehicle. Please call for details.
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A certified pre-owned car has passed a strict inspection by the original manufacturer and is backed by an extended warranty.
Some brands group models with similar body styles together. (Ex: BMW 3 Series or Mercedes-Benz C-Class)
Trim refers to both exterior and interior options that enchance a base model. (Ex: Ford Mustang GT or Honda Accord EX)
These dealers accept offers from our Trade-In Marketplace, which determines the value of your car and provides an instant, free offer. Offers are guaranteed as long as the car's condition and information are verified.
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Dealer Ratings

24-Month Overall Rating
  • 4.2
    Customer Service
  • 4.3
    Quality Of Work
  • 4.4
    Friendliness
  • 4.3
    Overall Experience
  • 4.3
    Price

Dealership Reviews

1 - 5 of 360 
Mbh7/29/2015 08:01:11 AM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:Yes
Who Helped Me:Ryan Spahl
Ryan alone is why our family will come back and continue to do our car services with Bertera. He made car shopping an enjoyable and easy experience and we can promise we'll be back in the future.
mel1197/25/2015 09:26:35 AM
5.0
Overall Rating
Customer Service
Friendliness
Overall Experience
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:Yes
Who Helped Me:Brian Nimerowski
Had a good experience getting my New Jeep Renegade. They found the specific one I wanted and had no hassle trading in my old car. Brian has great customer service and kept me updated throughout the shipping process of the new Jeep. You can tell he is very enthusiastic about the Jeep brand. Would definitely buy another car from them in the future.
Red330ci7/17/2015 10:43:53 AM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(USED)
Would I Recommend this Dealer:Yes
Who Helped Me:Jimmy Duclos
I saw a pre-owned BMW 335i xDrive on their website and knew it was the perfect car for me. They had it at a reasonable price, but what I was worried about was my trade. Jimmy Duclos was my sales person and he was fantastic. He listened, made only promises he could keep and even went out of his way to accommodate my issues with the few things I wanted adjusted before delivery. He communicated constantly and consistently, which made me feel like he was on top of the things I was worried about. In the end, the trade was fair, all my service issues were addressed right the first time, and he made the delivery process easy. All this while I have my 12mo old daughter with me. I highly revoke d dealing with Jimmy if you need a new or preowned car.
jlees6/28/2015 01:11:56 AM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:Yes
Who Helped Me:finance manager, another manger to work the money deal...sorry don't remember there names.
My sales person was, Chris, he was a great salesman, polite, courteous, and took care of my wants for the car I wanted...He did not pressure or hurry me..I definitely would return to this dealership for another car even thought it is almost 1 hour from my home...It is so nice to be treated, with kindness, and to receive quality work, from the whole dealership. Thank-you all..
cqyAmherst6/17/2015 05:38:42 PM
1.2
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SERVICE
Would I Recommend this Dealer:No
Who Helped Me:just service people
Extremely bad experience. Their service department is the worst I ever encountered. I have a 2009 town and country, which drives just fine - until I took it to the dealership for a recall - on Friday, June 12th, 2015. Right after they changed the module, my car started to act up. The engine randomly shuts off at the stop-sign or the red lights. Only the reverse gear works after I backed out from parking. Sometimes, I have to restart the car 5 or 6 times. Then today - June 17th, 2015, I took my car to the same dealership, hoping to find out the cause. (Another big mistake!) Around 4pm, they called me to let me know they don't know the exact reason yet, but I can pay them $120, and bring my car home. I immediately rejected this idea. In the end, we agree to leave my car there for one more day. I just don't understand why I have to pay $120 for the damage they made to my car. Also, it is only diagnosis. My advice: do not service your car there. Who knows what they will do to your car. Also, anyone knows a better chrysler dealer around western mass? Update (June 22, 2015): Finally their transmission technician took a look at my car after the first tech couldn't figure out the cause. They called me around 4:30pm, and told me that the first step is to replace the spark plugs and wires. Of course the charge of $559.xx will be on me. When I asked how many steps they need, the girl would't give me an answer, just saying we will start from there. It is a 6-years-old car with only 50k miles on it. I don't see the reason to replace the spart plugs - but I won't mind if that is indeed the reason. The trouble is they aren't sure either, and they want to do trial-and-error, with me paying may-be completely unnecessary parts and labors.
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This image is a stock photo and is not an exact representation of any vehicle offered for sale. Advertised vehicles of this model may have styling, trim levels, colors and optional equipment that differ from the stock photo.
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