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Whaling City Ford Lincoln Mazda

475 Broad StNew London, CT 06320
1-888-295-79871-888-295-7987
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Services and Amenities

  • Factory Authorized Service Center
  • Body Shop
  • Loaner Cars
  • Parts & Accessories
  • Courtesy Shuttle
  • Detailing
  • Internet Access
  • Handicapped Accessible
  • Comfortable Waiting Area
  • Diesel
View all services and amenities

Why You Should Buy a New Car From Us

For over fifty 50 years, Romana and Chuck Primus, their family and the staff at Whaling City Motors have been proudly serving southeastern Connecticut and southern Rhode ... Read more
For over fifty 50 years, Romana and Chuck Primus, their family and the staff at Whaling City Motors have been proudly serving southeastern Connecticut and southern Rhode Island. Our franchises include Ford, Lincoln and Mazda. "Come in, we'd like to meet you!"

Why You Should Buy a Used Car From Us

For over fifty 50 years, Romana and Chuck Primus, their family and the staff at Whaling City Motors have been proudly serving southeastern Connecticut and southern Rhode ... Read more
For over fifty 50 years, Romana and Chuck Primus, their family and the staff at Whaling City Motors have been proudly serving southeastern Connecticut and southern Rhode Island. Our franchises include Ford, Lincoln and Mazda. "Come in, we'd like to meet you!"

Languages Spoken

  • Español

Dealer Disclaimer

Price excludes state and local tax, registration fees, and dealer conveyance fee or processing fee.
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A certified pre-owned car has passed a strict inspection by the original manufacturer and is backed by an extended warranty.
Some brands group models with similar body styles together. (Ex: BMW 3 Series or Mercedes-Benz C-Class)
Trim refers to both exterior and interior options that enchance a base model. (Ex: Ford Mustang GT or Honda Accord EX)
These dealers accept offers from our Trade-In Marketplace, which determines the value of your car and provides an instant, free offer. Offers are guaranteed as long as the car's condition and information are verified.
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Dealer Ratings

24-Month Overall Rating
  • 4.8
    Customer Service
  • 4.9
    Quality Of Work
  • 4.8
    Friendliness
  • 4.8
    Overall Experience
  • 4.4
    Price

Dealership Reviews

1 - 5 of 79 
I<3 my Miata6/14/2015 04:02:15 PM
4.8
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SERVICE
Would I Recommend this Dealer:Yes
Who Helped Me:Josh Maddox
My '01 Miata SE needed a timing belt and a throw out bearing. I called three dealerships for a quote. Josh, in the service dept. at Whaling City Mazda, returned my call with a figure and details of the work involved in three hours. Dealer #2 called three days later with a parts figure, never called me with a labor cost. Dealer #3 never called me back, even after I called them a second time. Hmmm, strong customer service, no customer service. Who to trust with my car baby? Josh was very close to his quote, but it came in UNDER the quote and on time. I'm glad I went with Whaling City, the car runs very well again! Thank you Josh!
SBTruck6/03/2015 08:34:36 PM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:Yes
Who Helped Me:Jay Drouin, Greg LeBeau
Bought a Ford F150 2015 Platinum from Whaling City/Salesman Jay Drouin. Jay was the most professional, top-quality salesperson I have ever bought a car from. It was the smoothest, no surprises, hassle free process imaginable. He also gave good advice on options and financing. I feel I got a fair deal on the truck and was treated fairly and respectfully thru out. When I hit the Finance Manager phase, as noted, there were no unpleasant surprises or trying to sneak in higher interest rates or any of that nonsense which I have experienced in the past. The Finance Manager Greg LeBeau was also a professional and a pleasure to work with. I will definitely buy from Jay and Whaling again!
joel3/18/2015 10:11:53 PM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(USED)
Would I Recommend this Dealer:Yes
Who Helped Me:Sean Trafford, David Schwarz, Nathan
My wife and I knew that shopping for a new car would be a daunting one with our 2 and 4 year old tagging along. I think every employee over the couple of days we were at Whaling City chipped in to entertain our boys. Our salesman, Sean Trafford was awesome - he was so patient with us; we had many questions, and he was very knowledgeable and super patient with us. David and Nathan were also very friendly, informative, honest and real with us. We really appreciated that. We are so happy with our experience at Whaling City and our new car is great!
mz1/29/2015 09:27:51 PM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(USED)
Would I Recommend this Dealer:Yes
Who Helped Me:Daniel Corriveeau
Found my certified fusion at a great price. Everyone was very friendly and easy going. Smooth transaction. Was driving my new car the very next day.
KhultCX51/08/2015 05:41:20 AM
5.0
Overall Rating
Customer Service
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:Yes
Who Helped Me:David Schwartz, Bear Dalton, Daniel Burden, Aaron Borsher, Greg LeBeau
I just purchased a New 2015 Mazda CX5 GT. After another dealer I was working with did not go the extra mile, I left without the vehicle I was prepared to buy. I went over to the Folks at Whaling City Motors and they had me in the Mazda CX5 I wanted in an hour. I am very happy it worked out that way. From my initial internet inquiry to when I walked in the door I was always greeted in a very friendly and professional manner by David Schwartz, Bear Borsher, and Daniel Burden at Whaling City Motors. Right away I knew I wanted to make my purchase at Whaling City Motors if the numbers worked out. Danie Burden and Aaron Borsher worked with me during the deal. I had a trade, some cash, clean credit score, and had a monthly payment I wanted to be at. They were able to get me close enough to my goal and the deal was done. Aaron took the time to show me each of the numbers so I was very comfortable with how final deal numbers were figured out. The paperwork, insurance, and registration processes was seamless. I closed the purchase with Greg LeBeau who also explained the financing and what I should expect. I drove home that night in my New Mazda CX-5. David and Daniel followed up the next day to see how I was enjoying it and to Thank me again. I'll definitely be back for service when needed. There were other staff members along the way that engaged me in conversation. A very friendly place and beautiful new facility. I also work in a customer service industry and treat my customers like I was treated at Whaling City Motors.
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This image is a stock photo and is not an exact representation of any vehicle offered for sale. Advertised vehicles of this model may have styling, trim levels, colors and optional equipment that differ from the stock photo.
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