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Napoli Indoor Auto Outlet

241 Boston Post RdMilford, CT 06460-3104
1-877-969-35511-877-969-3551
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Why You Should Buy a New Car From Us

All credits accepted and processed. Call 1-855-648-7718 for easy financing and drive today!! Please print vehicle detail page and bring in for SAVINGS!!!!

Why You Should Buy a Used Car From Us

All credits accepted and processed. Call 1-855-648-7718 for easy financing and drive today!! Please print vehicle detail page and bring in for SAVINGS!!!!

Dealer Disclaimer

Price excludes state and local tax, registration fees, and dealer conveyance fee or processing fee.
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Dealer Ratings

24-Month Overall Rating
  • 3.3
    Customer Service
  • 3.6
    Quality Of Work
  • 3.5
    Friendliness
  • 3.4
    Overall Experience
  • 3.6
    Price

Dealership Reviews

1 - 5 of 12 
Barbara5/16/2016 03:29:39 PM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(USED)
Would I Recommend this Dealer:Yes
Who Helped Me:Art Colley
Walked in to simply test drive a new 2017 Kia Sportage since I'd be returning my Ford Escape in August and actually walked out a few hours later the proud owner of it! They were great from start to finish, even with DMV computer issues still happening! Everyone was very friendly and helpful. ?
JerryS3/27/2016 09:49:09 PM
1.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(USED)
Would I Recommend this Dealer:No
Who Helped Me:reeko, Gabriel, bianca
Let me begin, purchased car in August 2015 first day drove it home to hamden noticed a gasoline smell, opened hood fuel line was leaking at the fuel rail and was 1/4 a tank of gas, found 1 tire to be plugged 3xs. Wiper blades fell off when on highway come to find out they weren't properly attached, February my water pump failed, 1 week later a coolant hose ruptured. After my 3rd full synthetic oil change my car reeks of burnin oil inside and out, when I step on the brake my radio cuts out and I lose my power steering and the service stabilitrak pops up. And the extended warranty, isn't worth the paper it's printed on. EVERY SINGLE CAR THEY HAVE IS GARBAGE!!! DO NOT BUY FROM HERE THEY ARE CROOKS!!!!
Amaris2/17/2016 07:20:50 PM
4.2
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(USED)
Would I Recommend this Dealer:Yes
Who Helped Me:irenu rogers (sales person) Jordan criscione (finance person)
My salesman was very down to earth and polite, I got exactly what I wanted also the finance person was so helpful and gave me valuable information I knew nothing about regarding my credit and ways to improve it, I was very pleased
JennNor11/13/2016 02:23:01 PM
1.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(USED)
Would I Recommend this Dealer:No
Who Helped Me:Michael, Victor, Ryan
DO NOT TAKE YOUR CAR HERE FOR SERVICE! I bought my 2009 Honda Civic to Napoli about 3 years ago. One day while going into work my car started to over heat. I bought it to MY mechanic located in Stamford CT. After my mechanic looked at it he told me my car had been in an obvious accident in the past and the radiator and A/C compressor was completely shot and I was lucky my car wasn't a complete goner. My mechanic estimated the cost for repairs to be $1,200.00! I called Napoli and discussed my dilemma with them. They told me to bring my car up to Milford and they would fix it for me and keep the cost "way below" the estimate I had gotten and also look to see if there was any warranty still available on my car. I left work early to drive up to Milford in rush hour traffic on I-95, my husband also left work early to follow me just in case my car broke down. Thankfully I made it up there ok. After looking at my car the guys at Napoli confirmed the problems with my car and told me what the cost of the repairs would be. Well, Napoli DID NOT keep the cost "way below" my original estimate from my mechanic. In fact Napoli charged me only $1.54 less then what my mechanic in Stamford would have charged me (it was insulting to say the least.) Actually bringing my car up to Napoli cost me MORE money and more headaches because both me and my husband had to leave work early (losing hours), on top of the cost of gas to get up there and the traffic I had to sit in. I was disappointed with the service I was receiving and I called Napoli to speak with a manager to discuss my disappointment. The manager was unavailable so I left messages for the manager and I also wrote an e-mail detailing my experience with Napoli...I did not get a response or a call back. Talk about great customer service! To make matters MUCH worse, 2 days after getting my car back I was driving home from work on I-95 and my car completely stopped accelerating and would not go above 10mph. I was so upset! I called Napoli and told them what happened and they told me to bring my car back up to them. I live in Stamford and my car would not accelerate above 10mph, I do not know how they wanted me to drive my car back up there. After literally crying to the manager about my situation and explaining my disappointment with how everything was being handled he agreed to pay for a tow truck to get my car back up to Milford but he was sure to tell me how "expensive this would be for Napoli!" Once again, great customer service (insert sarcasm!) The 2nd repair Napoli did cost me over $600!!! Please keep in mind all of this happened 2 weeks before Christmas! The total cost of repairs for my car came to about $2k!!!! My car was purchased from Napoli 3 years ago and only has 52,000 miles on it (at the time of purchase I had 45,000 miles on it.) I barely drive my car except for back and forth to work. There is no reason why my car should have all these issues, unless it was in a previous accident that I was unaware of. Napoli swears they did a CarFax report on my car and it came back with no previous accidents listed. That does not mean my car was never in a car accident, it simply means that IF it was in an accident no one reported it. Oh, it gets better people! About a week ago I was driving home from work and my check engine light came on and sputtering while my foot is on the brake. Needless to say I will NOT be taking my car back to Napoli (ever again!) I will be bringing it to my mechanic to check why the engine light just came on, I will also have my mechanic check all the work that Napoli has done on my car because to be 100% honest I do not trust this place at all! I will never buy a car from there again and I will never take a car there for service either. I have never experienced such horrible customer service in my life and I most certainly have never dealt with a more incompetent group of mechanics. Do yourself a favor and DO NOT go to Napoli for anything, they are not there to help their customers. Save yourself the headaches and money that Napoli WILL cause you!
Alexis0071/08/2016 06:25:26 AM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(USED)
Would I Recommend this Dealer:Yes
Who Helped Me:Ronald
I bought a used honda pilot the sales guy was great and worked with me on every concern I had. A month later the alternator had gone and they repaired it asap.. like I said a great team..
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This image is a stock photo and is not an exact representation of any vehicle offered for sale. Advertised vehicles of this model may have styling, trim levels, colors and optional equipment that differ from the stock photo.
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Napoli Indoor Auto Outlet : Milford, CT 06460-3104 Car Dealership, and Auto Financing - Autotrader