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Napoli Indoor Auto Outlet

241 Boston Post RdMilford, CT 06460-3104
1-877-969-35511-877-969-3551
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Why You Should Buy a New Car From Us

All credits accepted and processed. Call 1-855-648-7718 for easy financing and drive today!! Please print vehicle detail page and bring in for SAVINGS!!!!

Why You Should Buy a Used Car From Us

All credits accepted and processed. Call 1-855-648-7718 for easy financing and drive today!! Please print vehicle detail page and bring in for SAVINGS!!!!

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Price excludes state and local tax, registration fees, and dealer conveyance fee or processing fee.
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Dealer Ratings

24-Month Overall Rating
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  • 2.8
    Customer Service
  • 2.7
    Quality Of Work
  • 3.4
    Friendliness
  • 2.8
    Overall Experience
  • 3.3
    Price

Dealership Reviews

1 - 5 of 40 
luvmicar10/10/2014 11:16:35 PM
1.4
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(USED)
Would I Recommend this Dealer:No
Who Helped Me:Not sure
Terrible dealership! Nice sales people who work hard, but lost a sale because of false advertising. Be Carefull if you think you're buying a car advertised as certified used. When you go to buy it they will tell you it's " certifiable" and you have to pay extra to have it certified. This is after the price has been negotiated. Run, and don't look back.
Rseymour7/27/2014 10:27:24 AM
1.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:No
Who Helped Me:Jerry Lynch
They are liars would NEVER get another car from them. They are very DISHONEST. They said they would make my last lease payment only to find out they didn't and now I'm in collections and no one will return my call not even the business mgr. Mr D'Angelo with I left several messages and spoke to him one time and said he would take care of it but he is also a liar. NEVER AGAIN
Als41195/06/2014 04:03:48 PM
2.0
Overall Rating
Customer Service
Overall Experience
Price
Reason for My Visit:SALES(USED)
Would I Recommend this Dealer:No
Who Helped Me:Finance manager-first name Joe
We selected used nissan for my wife after several visits. Initially all things were as one would expect at a car dealership. We were accepted for financing through NMAC and paperwork was signed. However, at this point things became confused. We were told by the finance mananger (Joe) that they couldn't complete registration transfer because they didn't have the title to the car we were buying and were told they would take care of it by the end of the week and we were sent off with dealer plates. At the end of the week, salesman called and told us all was set and could we drive down to get the registration and bring back the dealer plates as well as title to our trade. After some schedule juggling, I,drove down on Saturday, handed over the title to our trade, gave them back dealer plate. After a time "Joe" came out and said the could still not give me the registration. He wrote out a temporary one so that we could put our own plates on car...and Promised he would send our registration to us on Monday. By Friday we had not received it. Upon calling the dealership and again talking to "Joe", he acted surprised and passed blame to the office personnel. He stated he look into it and call me right back. Now 5 days later I have still now received that " I'll call you right back" phone call. We still have no registration now after four weeks. Seems odd! This so called manager has no follow up skills, poor understanding of customer service, and in my opinion, has mis- represented the problem and seems unable to accept responsibility for his ineptitude. In my career as an operations manager leading other management and hundreds of employees, this individual would certainly not have remained in any responsible position for long. Finally, we received neither any commincation nor have we received the registration so I can not comment on the final outcome. Suffice it to say, I see no reason to visit this dealership again to purchase a vehicle or for any other service.
galajan3/27/2014 08:59:14 AM
1.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(USED)
Would I Recommend this Dealer:No
Who Helped Me:manager Sam and Manager at Indoor motors
I been a costumer of this dealer for many years, I have bought about 7 new cars from them and every time I go back it got worse , to the point that I had to write this review. very unprofessional, they gave my name to every bank in the US and that dropped my credit score a lot of points. they gave me the car and said you are approved just come back to sign the paper work tomorrow. after a week they notice they enter all my info wrong in the application. needless to say. now I have lower credit score and I will never make business with them anymore. after been a loyal costumer for many years that's the treatment I get. be aware. they have a saying in the radio that says: if your car doesn't say NAPOLI you paid too much. wrong. prices are very high and the service is horrible.
iocasio3/05/2014 02:42:54 PM
2.6
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(USED)
Would I Recommend this Dealer:No
Who Helped Me:Tony
I recently purchase a Chevy impala 2012 from this dealer. As soon as I came in I was greeted by Tony who is probably the only decent person i dealt with at that place. He was very accommodating and answer every single question and even helped me after his job was done (selling the vehicle). after I drove of the lot with my car the irresponsible finance department forgot to do their job and my car got repo the very next week. I got in touch with Tony and he did everything in his power to help me get my car back. but after dealing with the repo company my car was damage and know needs repairs to the body, front end suspension or new tires (I'm hoping). And napoli management answer to all this is "go tell the repo company, their the ones responsible for your damages". I feel that they should be the ones repairing the vehicle since they are the cause for my car to be towed away in the first place. know I have the headache of dealing with a rude and irresponsible repo company. all because they drop the ball on this one (actual words from one of the managers) Napoli looks like a good dealer to do business with but some of there staff are not living up to the Napoli promise and costumer service policies...
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