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Acura of Milford

1503 Boston Post RoadMilford, CT 06460
1-888-460-77821-888-460-7782
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Services and Amenities

  • Factory Authorized Service Center
  • Body Shop
  • Parts & Accessories
  • Detailing
  • Delivery Options

Why You Should Buy a New Car From Us

Welcome to Jon Lorensen's Acura of Milford, conveniently located on the Boston Post Road in Milford, Acura of Milford has been in business since 1989. Along with our full ... Read more
Welcome to Jon Lorensen's Acura of Milford, conveniently located on the Boston Post Road in Milford, Acura of Milford has been in business since 1989. Along with our full complement of new Acuras, we have a large selection of Certified Pre-Owned Acuras and used cars as well. Every new and pre-owned vehicle we sell comes backed by the Jon Lorensen Advantage that saves you over $1500 with 8 exclusive value guarantees like warranty extension, a 10-day exchange policy and more!

Why You Should Buy a Used Car From Us

Welcome to Jon Lorensen's Acura of Milford, conveniently located on the Boston Post Road in Milford, Acura of Milford has been in business since 1989. Along with our full ... Read more
Welcome to Jon Lorensen's Acura of Milford, conveniently located on the Boston Post Road in Milford, Acura of Milford has been in business since 1989. Along with our full complement of new Acuras, we have a large selection of Certified Pre-Owned Acuras and used cars as well. Every new and pre-owned vehicle we sell comes backed by the Jon Lorensen Advantage that saves you over $1500 with 8 exclusive value guarantees like warranty extension, a 10-day exchange policy and more!

Dealer Disclaimer

Price excludes state and local tax, registration fees, and dealer conveyance fee or processing fee. PLEASE MENTION YOU FOUND THIS CAR ON AUTOTRADER.COM
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These Participating Dealers accept the Kelley Blue BookSM Instant Cash Offer which is a free actual offer based on your specific car's condition and features. Once the Dealer inspects your vehicle to verify the information and confirm the condition of your car, you decide if you want to walk away with cash, use the Offer toward the purchase of another vehicle, or do nothing at all.
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Dealer Ratings

24-Month Overall Rating
  • 3.3
    Customer Service
  • 3.4
    Quality Of Work
  • 3.8
    Friendliness
  • 3.2
    Overall Experience
  • 3.2
    Price

Dealership Reviews

1 - 5 of 51 
Steve4/19/2016 12:11:14 AM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:Yes
Who Helped Me:John Powers, Nelson
I have been an Acura of Milford customer for over 7 years and love it! John Powers in sales and Nelson in Service are awesome!
Acura of Milford responded to this review
4/20/2016
Steve, thank you so much for the wonderful review of your experience at Acura of Milford. John and Nelson are some of the best at what they do, and your review is spot on. We love hearing from great customers like yourself that continue to spread all the good things our dealership is doing to take care of its customers. Thanks again for your loyalty and business! Always feel free to contact us if you need any assistance. Best Regards, Matt Cattel - Sales Manager - mcattel@acuraofmilford.com
disappointed2/27/2016 12:21:50 PM
1.4
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:No
Who Helped Me:John, Eric, And VIn
Accepted a negotiated price, left a deposit. When returned to close the deal, they reneged on the original deal. Apparently, someone gave us the wrong quote and there was much miscommunication among the staff which is not our fault. We spent hours renegotiating. We paid the price for their error in time and cash!! Worked with 2 other dealers-wish I chose one of them. Do NOT recommend going there!!
Acura of Milford responded to this review
3/02/2016
I'm discouraged to hear of your negative experience at our dealership. I would like to apologize for any miscommunication between our staff members. So that I may be able to better understand the situation at hand, please contact me at your convenience. I would like to do whatever possible to help regain your trust in our dealership. Best, Matt Cattel - Sales Manager - mcattel@acuraofmilford.com
lenigj232/12/2016 12:34:59 PM
1.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(USED)
Would I Recommend this Dealer:No
Who Helped Me:Felix
I'm amazed at how underhanded this whole experience has seemed. It's too much to right down just do yourself a favor and shop elsewhere
Acura of Milford responded to this review
2/17/2016
I would like to apologize for the events that led up to your comments and 1-star review. I would appreciate the opportunity to speak with you and to make things right. Please contact me at your convenience. I look forward to speaking with you. Sincerely, Matt Cattel - Sales Manager - mcattel@acuraofmilford.com
RafaC9/28/2015 05:01:06 PM
1.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SERVICE
Would I Recommend this Dealer:No
Who Helped Me:Short Service Guy
I will summarize my experience on both Sales and Service. SALES: If you do your homework, you'll find that there are other Acura dealers (even out of CT) where you can get a much better deal when leasing or buying a car than Acura of Milford. Once you do, the difference is such that you have no choice but to stay wondering: ...was this guy trying to rip me off??? SERVICE: Just brought my 2015 TLX for service (which I purchased on another dealer). Advice: keep your cool, otherwise you'll end up punching the service adviser in the face. They don't even give you a courtesy carwash after the service, and when you confront them about it, they lie! This guy told me, what you expect? Its a courtesy wash! Also, please note that management gives sales goals to the service people. YES!, The service department has a board in their office stating what their "sales objective" is for the month. Makes you wonder if you really need that part or service they say you do...
Acura of Milford responded to this review
10/13/2015
Rafa, I apologize that your recent experience at Acura Of Milford was less than pleasing. We want every customer to leave our dealership with a smile on their face which is why I am so disappointed to learn of the impression your visit has left you with. It is my goal to help resolve this matter while demonstrating the importance we place upon providing excellent customer service. If you could please contact me directly, I will personally ensure this matter is resolved and a satisfactory solution is reached. I look forward to hearing from you. Sincerely, Jeff Tymosko, jtymosko@acuraofmilford.com
altieriextra3/01/2015 12:12:54 PM
4.2
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SERVICE
Would I Recommend this Dealer:Yes
Who Helped Me:Shawna McGorty
They took care of what was need. Satisfactory service, however very expensive. They did honor all coupons. I feel for customers such as myself who has brought my cars to your team for over 20 years the coupon price should always be given to us.
Acura of Milford responded to this review
3/04/2015
We appreciate your feedback and are happy to hear that we were able to accommodate your needs. At Acura Of Milford, we always strive to provide the utmost in quality and customer satisfaction. We look forward to assisting you with your future sales and service needs. Best, Jeff Tymosko, jtymosko@acuraofmilford.com
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Acura of Milford : Milford, CT 06460 Car Dealership, and Auto Financing - Autotrader