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Westbrook Toyota

80 Flat Rock PlaceWestbrook, CT 06498-1579
1-888-507-03041-888-507-0304
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Services and Amenities

  • Factory Authorized Service Center
  • Body Shop
  • Loaner Cars
  • Parts & Accessories
  • Courtesy Shuttle
  • Internet Access
  • Handicapped Accessible
  • Comfortable Waiting Area
  • Children's Play Area
View all services and amenities

Why You Should Buy a New Car From Us

Every new or pre-owned vehicle we sell comes backed by the Jon Lorensen Advantage that is a service package worth over $1500 which include products like warranty extensio ... Read more
Every new or pre-owned vehicle we sell comes backed by the Jon Lorensen Advantage that is a service package worth over $1500 which include products like warranty extension, your first service at no charge, a 10-day exchange policy and more! Why simply buy a Toyota or Scion when you can drive one that comes with so many advantages! Westbrook Toyota...where we treat every visitor to our dealership as an honored guest in our home...every day, every time, without fail...no exceptions!

Why You Should Buy a Used Car From Us

Every new or pre-owned vehicle we sell comes backed by the Jon Lorensen Advantage that is a service package worth over $1500 which include products like warranty extensio ... Read more
Every new or pre-owned vehicle we sell comes backed by the Jon Lorensen Advantage that is a service package worth over $1500 which include products like warranty extension, your first service at no charge, a 10-day exchange policy and more! Why simply buy a Toyota or Scion when you can drive one that comes with so many advantages! Westbrook Toyota...where we treat every visitor to our dealership as an honored guest in our home...every day, every time, without fail...no exceptions!

Dealer Disclaimer

Price excludes state and local tax, registration fees, and dealer conveyance fee or processing fee.
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Dealer Ratings

24-Month Overall Rating
  • 4.6
    Customer Service
  • 4.6
    Quality Of Work
  • 4.6
    Friendliness
  • 4.6
    Overall Experience
  • 4.3
    Price

Dealership Reviews

1 - 5 of 63 
Sujuka748/23/2014 04:59:59 PM
1.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SERVICE
Would I Recommend this Dealer:No
Who Helped Me:Aiheem A. ? (Sp.)
Let me start by saying, purchasing an extended warranty from this dealer was nothing but a major rip-off! First off, you are obligated to use their service department only, and second, they will make sure that they don't fix what should be covered under the warranty. Now to explain. My car was blowing warm air out the drivers side vents and cool air out the passenger side vents while using my AC. The service manager insisted this was a "classic symptom of low freon". It will cost $200 to add freon. My husband and I declined service and took the car the same day to a local mechanic. Not only was my car not low on freon, due to it being vacuumed out and measured and refilled for 1/3 of the charge, my mechanic states it was a classic symptom of a stuck door on a dual zone unit (which mind you would be covered under my warranty). I took this information back to Westbrook Toyota along with a request to cancel my extended warranty policy. I explained how dissatisfied I was with the service, and my lack of trust with this service dept. i was them told they would agree to fix the problem if I kept my extended warranty policy. I declined. I feel that a company who prides themselves on excellent customer service, should admit their wrong and fix the problem. I was assured by the associate that before the policy was to be cancelled that day, he would have the General Manager call because he was very upset that I was not a happy customer. Guess what? Never got a call. With that being said, I will never step foot in this establishment ever again, nor would I recommend this dealership to anyone!!!!
Westbrook Toyota responded to this review
9/10/2014
I’m very sorry our level of service did not meet your expectation. It certainly sounds as though there was some miscommunication. I can appreciate your local mechanic’s diagnosis of your air conditioning issue. In fact, your mechanic may have provided the correct diagnosis. Unfortunately, there is a very specific protocol required when performing a warranty repair. As the processor of the warranty claim we must follow certain guidelines. Those guidelines dictate that we eliminate simpler issues prior to getting to more complicated issues. In this case we would have evacuated the Freon and recharged the system to make sure it was operating as designed. If the system continued to blow warm air on the one side we would have moved on to further diagnosis. You should not have been quoted $200 for this first step as it was a required step for us in order to complete the warranty repair. Again, I apologize for the miscommunication.
nb.dale8/17/2014 03:16:57 PM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(USED)
Would I Recommend this Dealer:Yes
Who Helped Me:Dawn Bradley Sales Consultant, Steve Ouellet Internet Manager, Aiham Alkhatib Business Manager.
That dreaded time came in my life when it was time to replace my 2001 Dodge 2500 pickup truck-it has served me well but it was time to move on. Actually I dreaded the thought of going to look for a new/used truck. I had not in the past always had a great experience in buying new or used vehicles. Well this one time was the great exception, truly had an exceptional experience dealing with the folks at Westbrook Toyota, Westbrook Connecticut. I had got pre-approved for my loan and every day for the last several weeks kept checking in the local newspapers (live in southern New Hampshire) as well as on the Internet. My Internet searches at first was restricted to 50 miles radius. Then on a Friday morning I expanded the radius and came across 2014 Toyota Tundra with a snowplow. As I look at my list of things that I wanted for the truck I was surprised to find almost all of them with there, truly I thought this was to good to be true. I called Westbrook Toyota and ended up speaking to Steve Ouellet, Internet Manager. He answered the many questions that I had and worked with me for the next couple hours. From my conversation with Steve and the emails back forth between him, my credit union and me, I was able to get all of the paperwork signed and ready for the transaction Saturday morning. It was about a three-hour drive to the Toyota dealership and when we drove in I was met by Dawn Bradley, Sales Consultant who had a wonderful smile and stated she was expecting us and made both of us very relaxed and comfortable. She showed us the Toyota Tundra answered all my questions, prior to leaving she went over every aspect of the truck, she left no small detail not cover. I was very impressed with her demeanor, felt like I had known her for a long time. I also met the business manager (you know the guy you have to sign all the paperwork with and make sure all the finances are correct) Aiham Alkhatib. This is usually the area I dislikes the most. You have finalized the price of the vehicle and here is where you normally get pressured into adding all kinds of extra thing. To my surprise, no pressure, very down to earth and a pleasure to talk to. He certainly made me aware of all the options but not that high-pressure salesmanship I was dreading. As I stated earlier it was a pleasure to talk to him, in fact my wife came to the door wanting to know if we were done yet. At the very end just before leaving I met Tom Ryan Gen. Sales Manager, again I was met with exceptional customer service we had some small talk about our lives, I learned that he was in the United States Marines Corps. It was a real pleasure talking to him. My experience with the personnel from Westbrook Toyota was nothing BUT exceptional in every aspect. If you want a more positive experience in purchasing a new or used vehicle I highly recommend Westbrook Toyota, in Westbrook Connecticut.
StevieG6288/01/2014 11:50:56 AM
3.0
Overall Rating
Customer Service
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:No
Who Helped Me:Chris
Over the years I've bought/leased a number of cars - for myself, my wife, and both my kids. All from dealers, all brand new. My experience yesterday at Westbrook Toyota had to be the oddest and worst ever. Last week I went to the dealership and explained to the salesman, Chris, that I was there on behalf of my 23 yr old daughter, who lives in Boston and would be moving to Colorado in late August, and that she needed to acquire the vehicle shortly before then, as she needed it to travel to CO. Also, I preferred to buy locally. We looked at the RAV4, the car of my daughter's choice, then went for a test drive. Fast forward one week - she came down yesterday and, without an appointment, we went back to Westbrook Toyota. I sought out Chris and he showed her the RAV4. He then told us he would get keys, pull a car up, and go for a test drive, this time with her. But to our surprise, amazement, shock, you name it, he reappeared, told us it was the end of the month and that since we weren't buying today, we would have to come back at a less busy time. What??? I reminded him that my daughter was down from Boston to look at the car. It fell on deaf ears, as we would still have to come back another time, apparently at his convenience, certainly not ours. My daughter and I both stood there in utter disbelief at what we were hearing. Instead of leaving, as he expected us to do, I went into the office, explained the situation, and to the dealership's credit, they assigned us another salesperson, who did a fine job. But what got to me, almost as much as what had just happened, was that while we were sitting with the new salesperson, for a good 30 minutes, I could see Chris standing out front doing absolutely nothing except, I guess, waiting for a better catch. Not sure whether we will go back, as being there and most likely seeing this "professional" again, and I use the term loosely, would make for an uncomfortable situation for my daughter and me.
Westbrook Toyota responded to this review
8/08/2014
We appreciate the opportunity to work with you and your daughter. Unfortunately, it sounds like we dropped the ball on your second visit. I can assure you that whatever stood in the way of your daughter being helped that day has been addressed and corrected. We understand that not everyone is prepared to make a decision in the moment. There is a lot of information to digest and there are a lot of great vehicles to consider. Hopefully your experience with Dawn was positive enough to bring you back for another visit to consider Westbrook Toyota. We look forward to working with you.
larrylieberman4/20/2014 03:25:30 PM
5.0
Overall Rating
Customer Service
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:Yes
Who Helped Me:Chris Young/Tom Ryan
My experience with this dealership is so far ahead of any dealer I have dealt with in the last 40 years. From price negotiation to trade in value, everything was above board & transparent. They delivered my vehicle when every other dealer could not even locate said vehicle. The closing on the deal was efficient & the smoothest I have experienced in picking up a new vehicle. Tom Ryan runs a sales crew that he backs up with his word. I would go out of my way to purchase another vehicle here without even thinking about other alternatives.
Westbrook Toyota responded to this review
4/21/2014
Thank you for taking the time to share your experience you had with us...Enjoy your new vehicle!
Nihao2312/05/2013 02:40:41 PM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:Yes
Who Helped Me:Stacey Coleman
Very friendly staff, great prices and great stock of vehicles and they Will do everything in their power to Get You in a new car. The service representatives are great. They are quick responding when You drive in. Our overall experience with westbrook Toyota and especially with stacey coleman was simply perfect. We are very happy with our purchase. Great friendly and professional experience. Would highly recommend westbrook Toyota # 1. I love my Toyota camry SE 2014.
Westbrook Toyota responded to this review
12/06/2013
Thank you so much for all the accolades from sales to service! Enjoy your Camry!
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This image is a stock photo and is not an exact representation of any vehicle offered for sale. Advertised vehicles of this model may have styling, trim levels, colors and optional equipment that differ from the stock photo.
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