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Honda of Watertown

816 Straits TpkWatertown, CT 06795
1-866-959-34201-866-959-3420
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Services and Amenities

  • Service Centers
  • Factory Authorized Service Center
  • Body Shop
  • Loaner Cars
  • Parts & Accessories
  • Courtesy Shuttle
  • Detailing
  • Internet Access
  • Handicapped Accessible
  • Comfortable Waiting Area
  • Delivery Options
View all services and amenities

Why You Should Buy a New Car From Us

Conveniently located on Straits Turnpike in Watertown, Jon Lorensen's Honda of Watertown has been in business since 1979. Along with our full complement of new Hondas, we ... Read more
Conveniently located on Straits Turnpike in Watertown, Jon Lorensen's Honda of Watertown has been in business since 1979. Along with our full complement of new Hondas, we have a large selection of Certified Pre-Owned Hondas and used cars as well. Honda of Watertown has built a reputation on providing courteous, honest service. Our customers appreciate the way we do business, and we know you will too.

Why You Should Buy a Used Car From Us

Conveniently located on Straits Turnpike in Watertown, Jon Lorensen's Honda of Watertown has been in business since 1979. Along with our full complement of new Hondas, we ... Read more
Conveniently located on Straits Turnpike in Watertown, Jon Lorensen's Honda of Watertown has been in business since 1979. Along with our full complement of new Hondas, we have a large selection of Certified Pre-Owned Hondas and used cars as well. Honda of Watertown has built a reputation on providing courteous, honest service. Our customers appreciate the way we do business, and we know you will too.

Dealer Disclaimer

Price excludes state and local tax, registration fees, and dealer conveyance fee or processing fee.
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A certified pre-owned car has passed a strict inspection by the original manufacturer and is backed by an extended warranty.
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Dealer Ratings

24-Month Overall Rating
  • 4.3
    Customer Service
  • 4.2
    Quality Of Work
  • 4.3
    Friendliness
  • 4.3
    Overall Experience
  • 4.2
    Price

Dealership Reviews

1 - 5 of 138 
lferg1517/13/2015 05:40:15 PM
4.8
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(USED)
Would I Recommend this Dealer:Yes
Who Helped Me:kenneth DeSantis
After going to multiple dealerships where no one even bothered to come out and talk to us. We walked into Watertown honda and salesman kenneth DeSantis came right up and talked to us which was a welcomed surprised. He was very professional and courteous. He made the whole experience enjoyable. We will definitely be coming back to buy again.
Teeneylynn6/15/2015 12:40:33 PM
1.2
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SERVICE
Would I Recommend this Dealer:No
Who Helped Me:Arsenio Brown
I brought my car in for an alternator, I left with a broken axle and gravel inside my fender well.. oh and on top of that, they refused to pay for the part that their tech broke. Beware of the children that service your car there...if they see a shiny car with a manual transmission, they just can't resist the urge to drive it like a moron. It doesn't take an ASE certification to figure out that the kid did a burnout and broke my axle, I just wish they had owned up to it and fixed their mistake...but they didn't. Service was extremely slow... I spent 5 hours there waiting for an alternator...and they didn't even top off the coolant that they noted was low. Jessica the receptionist said they couldn't open the radiator because the car was too hot....Really? Hot after 5 hours? I am now getting the run around being referred from service adviser, to service manager to general manager and back again and nobody is giving me any answers. I should not be held liable for damages incurred to my vehicle while it was in their possession! I am very disappointed, definitely will not be bringing my car back there. It's worth a farther drive to take it ANYWHERE else.
Mjbella045/14/2015 01:55:55 PM
1.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SERVICE
Would I Recommend this Dealer:No
Who Helped Me:Jim Faroni
I purchased a car here three weeks ago, and everything checked out on paper. My friend noticed my car was leaking oil and so I took it in to have it checked out. So turns out my car's oil pan was damaged and the guys (even the Manager) at the service center were extremely RUDE and told me it was my fault and that I had "significantly" hit something. I also had purchased a package to cover my car in case anything had gone wrong with it, and they told me it was "body damage" so it was not covered in the warranty. Then I went and got 4 other opinions at various auto and body shops, all whom said that the oil pan is part of the motor and SHOULD be covered under warranty. I called the next day, and told the Used Car Manager about how rude the service staff was to me and my issue, I mean I've had the car for three weeks! My car is NOT low to the ground where it would scrape, and my 4 opinions I got all have said I would have known if I hit something. The Used Car Manager said he would talk to the service staff and give me a call back in about 15-20 minutes. I'm sitting here writing this because I was giving them the benefit of the doubt but here I am 3 1/2 hours later with no returned phone call. Completely unnecessary and so unprofessional if you ask me. So PLEASE DO NOT BUY A USED CAR HERE WITHOUT CHECKING UNDERNEATH THE CAR FIRST!!! I learned my lesson the hard way, and I'm just not pleased how not one of the staff members here wanted to help me solve my problem at all.
Mjbella044/28/2015 11:13:30 AM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(USED)
Would I Recommend this Dealer:Yes
Who Helped Me:Jim Ricciuti,Jessicah Terrill
I contacted Jessicah online Thursday in regards to an accord I saw online, they had sold the one I originally wanted to look at, but she was great and sent me 6 different other options, one which caught my eye. I went there that following Saturday to test drive it, loved it, and got to take it home the same day! Jim Ricciuti was extremely knowledgable and professional, was a great help in answering any question I had, and also did everything to make sure I had the best buying experience possible. Even the guys in the finance and the manager, which I forgot his name, were excellent as well. Great staff, so happy to have my new car! Thanks so much for making this buying process as least stressful as possible and for handling everything in a timely manner. Very satisfied!
Honda of Watertown responded to this review
4/29/2015
All of us at Honda of Watertown congratulate you on your new car and appreciate the opportunity you presented to earn your business! Jim and Jessicah are great additions to our sales team and we are glad you had the opportunity to work with them. We will be sure to pass along this great feedback. Until we have the opportunity to work with you again! Regards, Rick Bierce, rbierce@hondaofwatertown.com
Chenshaw4/27/2015 10:28:40 AM
5.0
Overall Rating
Customer Service
Friendliness
Overall Experience
Reason for My Visit:SALES(USED)
Would I Recommend this Dealer:Yes
Who Helped Me:Jim Ricciuti,Jim Faroni
Honda of Watertown provided excellent service on all fronts. Information, negotiation, preparation and handling of necessary documents in a timely manner. They accommodated our schedule and made the whole process a pleasant one.
Honda of Watertown responded to this review
4/28/2015
What an enjoyable review to read! It is reassuring to know that we provided you with a hassle-free and welcoming shopping experience. Our primary concern is delivering flawless customer service; that means giving each of our guests the time and attention they deserve. I’m happy to hear that you left our dealership feeling confident about your purchase. Don’t hesitate to call or stop in if you should have any additional questions or concerns. Be sure to visit us on Facebook and Twitter to gain access to our exclusive specials. Rick Bierce, rbierce@hondaofwatertown.com
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