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Royal Buick GMC

355 State Rt 23 NorthSussex, NJ 07461-3105
1-866-258-51851-866-258-5185
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Services and Amenities

  • Factory Authorized Service Center
  • Loaner Cars
  • Rental Cars
  • Parts & Accessories
  • Courtesy Shuttle
  • Detailing
  • Business Center
  • Internet Access
  • Handicapped Accessible
  • Comfortable Waiting Area
  • Delivery Options
View all services and amenities

Why You Should Buy a New Car From Us

We treat each and every customer with respect, and our shopping environment is characterized by honest employees and up-front negotiations. That's because we're not just ... Read more
We treat each and every customer with respect, and our shopping environment is characterized by honest employees and up-front negotiations. That's because we're not just interested in your business, but that of your friends, family and co-workers. To receive the privilege of serving them, we first need to completely satisfy your automotive needs and earn your recommendation, and that's a challenge we're always ready to tackle! At our GMC dealership in Sussex, NJ, we strongly believe in taking care of both our clients and our community. We've been earned Buick GMC Elite Service Dealer status. At the same time, we partner with several charitable organizations and local nonprofits as part of our efforts to enrich the community and state we call home.

Why You Should Buy a Used Car From Us

We treat each and every customer with respect, and our shopping environment is characterized by honest employees and up-front negotiations. That's because we're not just ... Read more
We treat each and every customer with respect, and our shopping environment is characterized by honest employees and up-front negotiations. That's because we're not just interested in your business, but that of your friends, family and co-workers. To receive the privilege of serving them, we first need to completely satisfy your automotive needs and earn your recommendation, and that's a challenge we're always ready to tackle! At our GMC dealership in Sussex, NJ, we strongly believe in taking care of both our clients and our community. We've been earned Buick GMC Elite Service Dealer status. At the same time, we partner with several charitable organizations and local nonprofits as part of our efforts to enrich the community and state we call home.

Languages Spoken

  • Español

Dealer Disclaimer

Price includes all costs to be paid by a consumer, except for licensing costs, registration fees, and taxes.
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These Participating Dealers accept the Kelley Blue BookSM Instant Cash Offer which is a free actual offer based on your specific car's condition and features. Once the Dealer inspects your vehicle to verify the information and confirm the condition of your car, you decide if you want to walk away with cash, use the Offer toward the purchase of another vehicle, or do nothing at all.
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Dealer Ratings

24-Month Overall Rating
  • 2.8
    Customer Service
  • 1.3
    Quality Of Work
  • 4.8
    Friendliness
  • 2.3
    Overall Experience
  • 2.5
    Price

Dealership Reviews

1 - 5 of 14 
Ken Reuter8/29/2015 09:32:00 AM
1.8
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SERVICE
Would I Recommend this Dealer:No
Who Helped Me:Engle Oostdyk, Victor Henriquez
We brought our car in for 3 recalls, one of them for power steering. We never had power steering loss before we brought it in. They installed the recall fixes and when we went to pick up the car the power steering failed. They charged us $734.00 to fix it. I don't think a recall is supposed to break the car. I tried for 2 weeks to get a refund for the repair with no luck. So as far as I am concerned they do not provide good customer service. Also their service manager Victor was always in too many meetings to get back to me. I will say everyone was polite and nice to me but could not explain why I would have to pay for a repair caused by a recall fix.
logicboy1014/19/2015 03:39:42 PM
2.2
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(USED)
Would I Recommend this Dealer:No
Who Helped Me:Amy in the Internet department
So Folks, this dealership for online sales is Shady! Don't waste your time as vehicles not as advertised! 1 was so bad they said they couldn't sell it?
fuky8612/09/2014 10:22:29 PM
5.0
Overall Rating
Customer Service
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(USED)
Would I Recommend this Dealer:Yes
Who Helped Me:Nick Capella
thanks Nick 4 exelent help am pleased with my new car and good price am definetly recommending to go and see nick he is going to hook you up
syasika9/30/2014 10:52:34 PM
2.6
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SERVICE
Would I Recommend this Dealer:No
Who Helped Me:Service
So I made an appoitment for an oil change and to have my driver's door and mirror looked at. I was very pleased with everything! That was until I went to get into my car. I tried to closed the door and it was now banging. I immediately went inside to the service advisor. He came out and thought it being worse then it came in was ok. Thats because he had ordered a part for it and it would be corrected when it came back within the next day or two. Seriously??? I was also told they fixed my mirror. Wrong still the same problem. Oh and my present left for me was a dirty greasy door handle inside my car as well as grease sprayed on the outside of drivers door below my mirror on a white car. When I got home I fixed my door on my own so it now closes properly and cleaned off the grease they left on it. Oh and one of the two of the screws to my door jam was loose as well! I really do not want to go back for the part put in that they ordered. Or to get more grease left on my door when they try to fix my mirror
ZG17/29/2013 05:08:45 PM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:Yes
Who Helped Me:Josh Barlow
Best price, very honest, I got also the best price for my trade in (= blue book), very pleasent and helpful, excelent service. I live 1 hour far from them but it was worth the trip and I will get back to them gain.
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This image is a stock photo and is not an exact representation of any vehicle offered for sale. Advertised vehicles of this model may have styling, trim levels, colors and optional equipment that differ from the stock photo.
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Royal Buick GMC : Sussex, NJ 07461-3105 Car Dealership, and Auto Financing - Autotrader