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Town Audi

400 South Dean StreetEnglewood, NJ 07631
1-855-424-18721-855-424-1872
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Services and Amenities

  • Factory Authorized Service Center
  • Loaner Cars
  • Rental Cars
  • Parts & Accessories
  • Courtesy Shuttle
  • Detailing
  • Customization
  • Concierge
  • Delivery Options
View all services and amenities

Why You Should Buy a New Car From Us

Did you know Town Motors of Englewood, NJ has been in business since 1946? We pride our self on excellent service, excellent pricing, and of course excellent customers! I ... Read more
Did you know Town Motors of Englewood, NJ has been in business since 1946? We pride our self on excellent service, excellent pricing, and of course excellent customers! If you're thinking about a New Vehicle, your search has ended. Come down and see why we have been successful for all these years. We promise not to disappoint you.

Why You Should Buy a Used Car From Us

Did you know Town Motors of Englewood, NJ has been in business since 1946? We pride our self on excellent service, excellent pricing, and of course excellent customers! I ... Read more
Did you know Town Motors of Englewood, NJ has been in business since 1946? We pride our self on excellent service, excellent pricing, and of course excellent customers! If you're thinking about a Certified Pre-Owned Vehicle, your search has ended. Come down and see why we have been successful for all these years. We promise not to disappoint you. Chat with a live sales representative via AIM Instant Messenger under 'TownAutoGroup' about this vehicle, LIVE!

Languages Spoken

  • Español
  • Português

Dealer Disclaimer

Price includes all costs to be paid by a consumer, except for licensing costs, registration fees, and taxes.
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A certified pre-owned car has passed a strict inspection by the original manufacturer and is backed by an extended warranty.
Some brands group models with similar body styles together. (Ex: BMW 3 Series or Mercedes-Benz C-Class)
Trim refers to both exterior and interior options that enchance a base model. (Ex: Ford Mustang GT or Honda Accord EX)
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Dealer Ratings

24-Month Overall Rating
  • 4.7
    Customer Service
  • 4.8
    Quality Of Work
  • 4.9
    Friendliness
  • 4.6
    Overall Experience
  • 4.6
    Price

Dealership Reviews

1 - 5 of 175 
Julie3/07/2015 06:45:41 PM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SERVICE
Would I Recommend this Dealer:Yes
Who Helped Me:Steve, Melanie
If you have any trouble with your Audi, do yourself a favor and bring it to Town Audi. The Service Department is first class all the way. From the friendly greeting upon entering, to the professional and knowledgeable client account managers, to the well trained mechanics, to the bottle of water and mints you receive in your newly repaired (and washed) car when it’s finished, it really is a unique and delightful customer experience. I recently had my car serviced at Town Audi. I unfortunately had a run-in with a squirrel, or better said, the squirrel decided to take up residence in my engine to get out of the freezing cold, snow filled winter of 2015. The damage was extensive and unusual…most of the electrical wiring was destroyed, hoses were chewed up, the fuel line was damaged, sensors had to be replaced and on and on. Melanie and Steve, the Town Audi client service managers, jumped right in to help me. They handled every single detail of the repair including dealing with my insurance company, ordering parts (not typically ordered) from Germany, and keeping me informed every step of the way. It was through Steve and Melanie’s direct actions…their detailed explanations, their patience with the insurance process, their relentless phone calls to my insurance agent, that the cost of the entire repair was covered by my insurance company. But that wasn’t all! While my car was in the shop, I mentioned to Steve and Melanie a long standing problem I was having. My car was not starting properly and I wasn’t sure what the issue was. Steve and Melanie stepped right in to ensure this problem was addressed while the car was getting the other repairs…. AND they ensured and confirmed that the repair was covered under my warranty. Had I taken the car to another dealer, I am sure I would have had trouble with the warranty issue. My car now drives like it is brand new! I cannot thank Steve, Melanie and the entire Town Audi Service team enough. They really went above and beyond for me. I will ALWAYS bring my car to Town Audi for service and I am a loyal Audi client for life!
Marcel_Pfister1/09/2015 04:36:51 PM
3.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(USED)
Would I Recommend this Dealer:No
Who Helped Me:Nick Manzi,David Branch
I bought a Q7 during the holidays. Overall, the staff was pretty knowledgeable, nice and friendly. I got a very good trade in value for my used car and the price for the new vehicle was also pretty good. So far so good! After the purchase, the staff became not very responsive to my calls or e-mail anymore and customer service went pretty much to 0. After 3 weeks of the purchase, I found out that my old car loan was still not paid off and I was charged the monthly payment for the old loan. On top of that, I have still not received my license plate and registration for the car. (Temporary is now expired) The staff is not very responsive to my communication and all I know is that they are working on it. The bottom line is that the dealership is pretty good until the sale is made, after that; customer service is equal to zero! This is very disappointing giving that this is an Audi dealership were excellent customer service should be highest priority. Update 03/10/2015 After getting the dealerships manager involved, I finally received the discrepancy check of my old car loan and the payoff from Town Audi. To summarize my experience: At the day of the sale, everything was great. The post sale experience and customer service was very poor. It took me about 7 phone calls and 10 e-mail and after about 3 months finally all issues were resolved. Marcel
Town Audi responded to this review
2/27/2015
Dear Marcel, Thank you for your review. We would like to speak with you about your experience. Please call 201-816-6057.
MCass10/22/2014 10:58:02 AM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:Yes
Who Helped Me:Michael Condosta,Mark Struble
Purchased an Audi Q5. It was a pleasure to work with Michael Condosta, he explained the vehicle features in detail and made the purchase an excellent experience. The fiance manager, Mark Struble, was extremely knowledgeable and professional! Highly recommend Town Audi, best sales and finance service I have ever experienced in a dealership!
Town Audi responded to this review
10/27/2014
Dear MCass, Congratulations on your new purchase and thank you for your review! We are so glad you had a great experience with Town Audi and we look forward to working with you again in the future!
Town Audi responded to this review
1/19/2015
Dear MCass, Thank you so much for your review and congratulations on your purchase! We appreciate your feedback and your business. We look forward to seeing you at your next service appointment!
jojishvili10/19/2014 11:10:14 PM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(USED)
Would I Recommend this Dealer:Yes
Who Helped Me:Mark Struble,Eric Roth
We purchased certified 2012 Q7 TDI from Town Audi. Our sales person was Eric. He showed great professionalism, superb communication and fantastic knowledge about car in question (as well as in general about Audi brand and current or upcoming vehicles). Eric made our transaction seemingness! I would highly recommend this dealership. Have not had service yet, however their sales staff is fantastic!
Town Audi responded to this review
10/27/2014
Dear jojishvili, Thank you for your review! We are so glad that you had a positive experience at Town Audi! Congratulations on the purchase of your Q7 and we look forward to working with you again in the future!
Eol Cho8/19/2014 09:42:39 PM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:Yes
Who Helped Me:Michael Condosta
i leased my Q5 from Michael, he was a please to work with. it was the quickest sale i've been through thus far. Michael made the process easy, he listened, searched, and met even exceded my expectations.i highly recommend Michael and his co-workers at Town Audi.
Town Audi responded to this review
9/09/2014
Dear Eol Cho, Thank you for your review! Your feedback is very important to us and we are so glad you had a positive experience with Michael Condosta and the Town Audi Service Department. We look forward to working with you again in the future!
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This image is a stock photo and is not an exact representation of any vehicle offered for sale. Advertised vehicles of this model may have styling, trim levels, colors and optional equipment that differ from the stock photo.
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