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Paul Miller Volkswagen of Bernardsville

118 Morristown RoadBernardsville, NJ 07924
1-888-918-87941-888-918-8794
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Services and Amenities

  • Service Centers
  • Factory Authorized Service Center
  • Loaner Cars
  • Rental Cars
  • Parts & Accessories
  • Courtesy Shuttle
  • Detailing
  • Internet Access
  • Handicapped Accessible
  • Comfortable Waiting Area
  • Diesel
View all services and amenities

Why You Should Buy a New Car From Us

All of are vehicles are hand picked to assure quality and are put through a rigorous multi point inspection performed by ASE and Volkswagen trained technicians. We specia ... Read more
All of are vehicles are hand picked to assure quality and are put through a rigorous multi point inspection performed by ASE and Volkswagen trained technicians. We specialize in a low-pressure, customer-friendly sales experience. Contact us via chat, text, phone, email, or stop by in person to get the information you need without any hassle. Our VIP appointment process is designed to save you time! You will meet with a manager upfront who is familiar with what's already been discussed and the vehicle will be pulled up, ready for you to test drive.

Why You Should Buy a Used Car From Us

All of are vehicles are hand picked to assure quality and are put through a rigorous multi point inspection performed by ASE and Volkswagen trained technicians. We specia ... Read more
All of are vehicles are hand picked to assure quality and are put through a rigorous multi point inspection performed by ASE and Volkswagen trained technicians. We specialize in a low-pressure, customer-friendly sales experience. Contact us via chat, text, phone, email, or stop by in person to get the information you need without any hassle. Our VIP appointment process is designed to save you time! You will meet with a manager upfront who is familiar with what's already been discussed and the vehicle will be pulled up, ready for you to test drive.

Languages Spoken

  • Español
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A certified pre-owned car has passed a strict inspection by the original manufacturer and is backed by an extended warranty.
Some brands group models with similar body styles together. (Ex: BMW 3 Series or Mercedes-Benz C-Class)
Trim refers to both exterior and interior options that enchance a base model. (Ex: Ford Mustang GT or Honda Accord EX)
These dealers accept offers from our Trade-In Marketplace, which determines the value of your car and provides an instant, free offer. Offers are guaranteed as long as the car's condition and information are verified.
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Dealer Ratings

24-Month Overall Rating
  • 4.1
    Customer Service
  • 4.3
    Quality Of Work
  • 4.4
    Friendliness
  • 4.1
    Overall Experience
  • 4.4
    Price

Dealership Reviews

1 - 5 of 205 
Mehsi7/03/2015 03:51:49 PM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:Yes
Who Helped Me:Jeff Brandon and Darrel Bernards
First, I would like to extend my deepest apology to Jeff Brandon and Darrel Bernards for misjudging them in my previous review dated June 22, 2015 in regards with purchasing a 2009 Dodge Journey from Paul Miller Volkswagen in Bernardsville, NJ. The vehicle was problematic right from the beginning. However, Darrel and Jeff were very courteous to take the vehicle back even though I purchased the vehicle under “AS IS” condition and waived all types of warranties that I was offered. When I took the car back to the dealership to install the license plates about a week after purchasing it, the vehicle died right in the parking lot and did not start. Even though, the dealership had no obligation to repair the vehicle at no cost, both gentlemen came outside and called the technicians to start the vehicle. They tried and worked diligently to fix the car. But, their attempt was unsuccessful and the car did not turn on. Then, they offered a great deal on a 2015 Volkswagen Jetta to credit me the cost of the Dodge toward the cost of the Jetta. Since it was almost at the end of the business day, we did not complete the transaction. I left the car at the dealership and Jeff drove me home in his personal vehicle. The next day, I went back to the dealership, completed the transaction and drove my new Jetta home. I am hoping that Mr. Miller reads this review to realize that Jeff and Darrell are among of his best and most dedicated sales associates and managers. Paul Miller Volkswagen is the best because of employees like Jeff and Darrel
Mehsi6/22/2015 11:22:52 AM
1.2
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(USED)
Would I Recommend this Dealer:No
Who Helped Me:Jeff Brandon, the sales person, Darrel, the floor Manager, and James Walker, the Service Department Manager
I purchased a 2009 Dodge Journey on 6/18/2015. They promised to flush the vehicle Transmission Fluid prior to finalize the sale upon picking up the car. However, after i signed the documents, I noticed that this service is not listed. I have called the dealership several times and left numerous messages to speak to Jeff Brandon, the sales person, Darrel, the floor Manager, and James Walker, the Service Department Manager, just to find out whether the Trans Fluid has been flushed or not. No one even gave me the courtesy to return my calls. Also, I have discovered a lot of problems with the vehicle after I picked it up. They use nothing but the cheap salesmanship tricks" Oh it is a very good car, buy it” just to sell you the vehicle. After that, they don't even know you. DO NOT PURCHASE ANY VEHICLES FROM THIS DEALERSHIP. You will regret
Randyaudi15/30/2015 07:03:07 PM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(USED)
Would I Recommend this Dealer:Yes
Who Helped Me:Barry Ellison
Found the car we wanted and got the car for the price we wanted! Salesman was very helpful and knowledgeable. The car was beautifully detailed when we returned to finalize our purchase.
JudyRandy20155/30/2015 04:02:53 PM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:Yes
Who Helped Me:Johnathan Oliver
We were very happy with the entire staff especially used car sales manager Darryl And Barry and Michael for their knowledge and time they took to explain the differences of the Jetta models I don't know who john Oliver is but it would not let me advance the survey without checking his name I worked with the people I have mentioned above Thank you for a great car at a wonderful price with good relationships Randy Aronoff
GooseX55/11/2015 01:35:42 PM
2.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SERVICE
Would I Recommend this Dealer:No
Who Helped Me:Jim Walker
Could be the worsrt service department I have ever dealt with. The sales experience was great and easy. I bought a '13 GLI and the sales staff was exceptional. Everything was great until you have to deal with the service area. Long story short, I had interior rattles, they have tried 4 times to fix it under warranty but could not. In the time that they were "fixing" my car they also bent my trunk and swirled the paint during one of the complimentary car washes. It was so bad that they had to have the car professionally detailed to try to repair the damage. Now my car is rattling again but when I call the service area, they screen my calls, send me to voicemail and never call me back. If your car is a lease and you dont really care about it then by all means, go get your car serviced there but if you care about your car, trust me and go to any other dealer. Save yourself the aggrevation of their incompetence.
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