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Lexus of Manhattan

662 11th Ave.New York, NY 10036-2006
1-877-509-36931-877-509-3693
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Services and Amenities

  • Factory Authorized Service Center
  • Body Shop
  • Loaner Cars
  • Parts & Accessories
  • Detailing
  • Internet Access
  • Handicapped Accessible
  • Comfortable Waiting Area
  • Concierge
View all services and amenities

Why You Should Buy a Used Car From Us

When you purchase a vehicle from Lexus of Manhattan you are purchasing a Lexus from the only "Elite of Lexus" dealership in the 5 boroughs. We sell only prestine, well m ... Read more
When you purchase a vehicle from Lexus of Manhattan you are purchasing a Lexus from the only "Elite of Lexus" dealership in the 5 boroughs. We sell only prestine, well maintained vehicles and pride ourselves on the best customer service. Visit dealerrater.com and read what our customers are saying about their experience with us!

Languages Spoken

  • Español
  • "中文"
  • Français
  • Italiano
  • Polski

Dealer Disclaimer

Price excludes registration and title fees and taxes.
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A certified pre-owned car has passed a strict inspection by the original manufacturer and is backed by an extended warranty.
Some brands group models with similar body styles together. (Ex: BMW 3 Series or Mercedes-Benz C-Class)
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Dealer Ratings

24-Month Overall Rating
  • 4.1
    Customer Service
  • 3.9
    Quality Of Work
  • 4.4
    Friendliness
  • 4.0
    Overall Experience
  • 4.0
    Price

Dealership Reviews

1 - 5 of 167 
ILYAM7/16/2015 02:52:03 PM
1.0
Overall Rating
Customer Service
Quality Of Work
Overall Experience
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:No
Who Helped Me:Juan Gonzalez
HORRIBLE!!! Don't trust these people includes their management regardless of what they tell or promise you even if they confirm you by writing. They are Not professional and wasting time of customers for nothing with their promises. The management doesn't care about customer service and about promises of sales managers. I tried to contact General Manager Greg Rojek to tell him about my horrible experience with his managers, but he didn't care and never replied to any of my 2-3 emails. Not only do they have poor customer service but they DON'T CARE ABOUT YOU AND YOUR TIME!!! I wouldn't recommend this place and would not ever go back, they are a total bait & switch operation, and are a shining example of why people HATE car dealerships. Worst experience at a Lexus dealership ever. Lexus should be embarrassed to have their name associated with this sorry excuse for a dealership.
art2957/15/2015 11:51:19 AM
1.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(USED)
Would I Recommend this Dealer:No
Who Helped Me:James McElhattan; Greg Rojak; Dan Leach; Mike Johnson
Purchased Certified 2014 Lexus from Lexus of Manhattan Jan. 2015. Was told by Dealership (Dan Leach, Greg Rojek) that this car had never been in an accident. I was given the cars "Car Fax" from the dealership that also did not reflect a previous accident. The price I paid reflected that. Also note that Lexus of Manhattan was the only previous owner of this car. Upon leaving the dealership I noticed that the bumper was slightly out of alignment with the frame of the car. I pointed it out to the dealer and they claimed to have it repaired. After Lexus of Manhattan completed their "repair", I noticed that the same problem remained. I took the car to another Lexus dealer to have the bumper checked. The car HAD been in an accident with over $1600. worth of damages. Lexus of Manhattan simply continue to deny any responsibility.. Lexus of Manhattan violated their own Lexus Certification agreement. If I had known the honest history of this car, I would had paid approximately $5000, less for it.
Lexus of Manhattan responded to this review
7/17/2015
Mr. Rojek You and Dan Leach assured me that the "Certified" 2014 Lexus 300H I purchased from you earlier this year had never been in an accident. When I pointed out a mismatch between the front bumper and frame you assured me (in writing) that it had been repaired. Both of these responses proved false. We have talked, without any resolution. I paid you $36,500. for this Lexus car. Given its hidden accident history, its clear I overpaid. I believe I am owed a refund. I have the complete documentation and history of these difficulties which I will be glad to provide you.. Art Feingold (516) 543-5757
Lexusbuyer20156/20/2015 11:58:38 AM
5.0
Overall Rating
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:Yes
Who Helped Me:Dariusz Doliwa
The minute I walked into Lexus of Manhattan, I felt like I was partnered with a Consultant rather than a salesperson. Dariusz Doliwa was extremely knowledgeable about the details of the features of the cars (and trust me, I tested him with all my questions!) and he went above and beyond to get me my car the same day as I needed it fast. The rest of the team there also just made it all happen so efficiently and I didn't feel ever like I was being pushed into buying something I didn't feel comfortable with or for a price that didn't feel right. Quite the opposite - I was consulted. I am still not sure how they made car, plates, registration, financing, insurance, and parking happen all in one day! Great, great job.
Lexus of Manhattan responded to this review
6/20/2015
Hello again, I would like to thank you for taking the time to provide your feedback, it is much appreciated. I am glad that you were happy with your experience and I am looking forward to getting the opportunity to assist you again, in the future. If you should feel like you require assistance with anything relating to your Lexus, please feel free to reach me at, (844) 452-5836. Dariusz Doliwa
Roderston 6/18/2015 11:30:37 AM
5.0
Overall Rating
Customer Service
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:Yes
Who Helped Me:Gary Foster
I was in the market for a new car. I made an online enquiry with this dealer and they promptly responded. They listened carefully to my situation (some negative equity) and what my target budget was. When I believed they could not accomodate any further, they really went above and beyond to tailor a package and offered to take my trade way above book value to make the terms more agreeable. Chana Davidson was integral and the rest of the team there was excellent. I'd send anyone there with confidence they will receive the same treatment.
Lexus of Manhattan responded to this review
6/18/2015
Hello again, I would like to thank you for taking the time to provide your feedback to us, as well as your recommendation. I was glad to see that you were happy with your Sales experience and I look forward to getting the opportunity to assist you again, in the future. If you feel like you require assistance with your Lexus before then, please feel free to reach me at, (844) 452-5836. Chana Davidson
LML5/31/2015 09:48:49 PM
1.8
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:No
Who Helped Me:Marco and Richard--both fired
Lexus cars, most of them are good, however, the salesman will say anything to sell a car I was deceived on warranty and lied to on cost of lost key. I have a whole page of complaints , too long to list. I will add that one supervisor ( not fired) in service tells me my leak in tire is normal and I just had to keep putting air in it. The repair receipt showed they checked for leak but found none. That was a LIE. After the 3rd time I returned it, I DEMANDED tire to be checked out. THey finally checked it out and there was a leak in rim. Finally fixed after 3rd visit. I really didn't have time for this. Obviously when they said they checked tire, he was not telling the truth. So many mis truths in this place Sure they are kind but so is a sheep in wolfs clothing NEVER again
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