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Bay Ridge Lexus

6502 5th AvenueBrooklyn, NY 11220-4707
1-888-342-90681-888-342-9068
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Services and Amenities

  • Factory Authorized Service Center
  • Loaner Cars
  • Parts & Accessories
  • Internet Access
  • Comfortable Waiting Area
  • Concierge
  • Delivery Options
View all services and amenities

Why You Should Buy a Used Car From Us

You can trust Bay Ridge Lexus because we've been in the business for over 15 years. We work hard to offer our customers the best in pre-owned cars. We don't just want you ... Read more
You can trust Bay Ridge Lexus because we've been in the business for over 15 years. We work hard to offer our customers the best in pre-owned cars. We don't just want your business today... we want you to come back in the future, too. Bay Ridge Lexus also arranges financing, warranties and service contracts.

Languages Spoken

  • Español
  • 한국어

Dealer Disclaimer

Price excludes registration and title fees and taxes.
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A certified pre-owned car has passed a strict inspection by the original manufacturer and is backed by an extended warranty.
Some brands group models with similar body styles together. (Ex: BMW 3 Series or Mercedes-Benz C-Class)
Trim refers to both exterior and interior options that enchance a base model. (Ex: Ford Mustang GT or Honda Accord EX)
These dealers accept offers from our Trade-In Marketplace, which determines the value of your car and provides an instant, free offer. Offers are guaranteed as long as the car's condition and information are verified.
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Dealer Ratings

24-Month Overall Rating
  • 3.1
    Customer Service
  • 3.6
    Quality Of Work
  • 3.5
    Friendliness
  • 3.2
    Overall Experience
  • 3.7
    Price

Dealership Reviews

1 - 5 of 110 
david1236/29/2015 09:54:27 PM
4.7
Overall Rating
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:Yes
Who Helped Me:mark anthony esmade
We worked with Mark Anthony Esmade. We needed him to move quickly and he did. No BS. A car salesman who listens and responds is a rare thing. I'll be a loyalist from here on.
Bay Ridge Lexus responded to this review
6/30/2015
Hello again David, I would like to thank you for providing your wonderful feedback, it is greatly appreciated. I am glad to see that you were happy with your Sales experience and I am looking forward to helping you again, in the future. If you should feel like you require assistance before then, please feel free to reach me at, (844) 452-5836. Best wishes! Mark Anthony Esmade
jlow5/18/2015 04:03:48 PM
1.4
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(USED)
Would I Recommend this Dealer:No
Who Helped Me:JOHN PAGANO
Horrible experience. Completely messed up my buying contract, had to rewrite it, didn't follow through with negotiations during buying. And then to top it off had the nerve to call me and harrass me when I gave a bad review. Don't trust these guys. If I didn't have this car I would never step foot in this dealership again!! Save yourself a headache and go somewhere where professionalism is a standard.
Bay Ridge Lexus responded to this review
5/19/2015
Good morning, I am sorry that you are feeling this way. At your earliest convenience, can you please call me, so that I may correct any mistakes for you? Customer satisfaction is our number one priority and I would like to fix this situation. The number to reach me at is, (866) 813-1665. I look forward to your phone call. John Pagano
Bgates2224/27/2015 04:33:15 PM
2.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Reason for My Visit:SERVICE
Would I Recommend this Dealer:No
Who Helped Me:JASON RODRIGUEZ
Addendum see below As of this review I'm on my third day waiting for the dealership to call me and tell me my car is ready.its started last week I called the service department to make an appointment to get my car detailed and to have the schedule maintenance done. They informed me that I should bring the car early and that it would take a couple hours. so I made a Saturday appointment and drop the car off at 8:15 in the morning and went about my day. Around 5 o'clock I noticed that they still have not called me to give me any update about my car so I called the dealership because I checked the website and it said they close at six. For the next 15 minutes I said on the phone with an automated response telling me that either my call cannot go through or that they were closed. I decided to go to the dealership, I live close by so it didn't take long to get there as I approach the front door One of the workers was telling me they were closed by holding up six fingers ,mind you it was only 550. So I walk inside and I go up to the main reception desk where there's about six people standing around chitchatting. They ask if I need help and after I tell him my story they informed me that service department closes at 3 o'clock and that they are closed on Sunday so basically I'm screwed and I have to take it up with the manager on Monday. I'm not a car expert but I can almost guarantee that it does not take three days to doing oil change and detail a car. I bought cars before where the car were being detailed while I'm signing the paperwork with the finance department. This is unacceptabke and I'll be taking it up with the main Lexus corp as well as the service dept manager Jennifer. I'm not to hopefull that anything will be done to remedy the situation but if this review can help anyone else then it was worth it Ps I will be selecting people down below only because I have to in order to submit the review. The person who took my cars name escapes me at the moment The dealership responded to my review and I spoke to joe and the social media director. They apologized for the inconvenience as there seemed to have been a computer mix up and that's why I didn't get my car. Joe was very courteous and professional and went out of his way to make it right with me. And again I did not work with the person selected on the website but the only way I can send in my review is if I select someone.
Johnnygyro1/14/2015 06:26:25 AM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:Yes
Who Helped Me:Mustapha Aly sales. Dennis Wu financing.
I have had a lot of experiences at car dealerships. Ranging from OK to BAD to literally just a NIGHTMARE. But Bay Ridge Lexus puts every dealership I went to, to shame. I never had such a good feeling of delight and comfort. The minute you walk in those glass doors you are treated with courtesy and respect. The salesman that helped me lease my IS 250 AWD F Sport Mustapha Aly got me the perfect model that I WANTED. He did not give ma song and dance or the usual run around treatment. Even the finance consultant Dennis Wu was very straight forward with me no blank papers or hidden fees that i got tricked into signing to. Dennis had me out so fast that my car was ready for me to drive away home in. I now have a luxury sport sedan that I am happy to drive in everyday with my wife and kids and don't fee like I was forced into or got trapped into this car. THANK YOU BAY RIDGE LEXUS
Bay Ridge Lexus responded to this review
1/14/2015
Hello again, I am glad that I was able to provide you with a positive Sales experience and I thank you for your feedback. It was my pleasure to assist you with your car buying needs and I look forward to helping you again in the future. If you should have any issues or concerns relating to your vehicle, please feel free to reach me at, (866) 813-1665. Moustafa Aly
Muhammad Ayub11/11/2014 12:05:43 PM
4.4
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:Yes
Who Helped Me:Patrick Renaud
Just got my 2015 is250 f sport. Finding the right car with the color and packages and price took about 2 and half hrs. They were very transparent about the charges and fees involved. I liked that didn't give me a crazy lease price and then bring it down to make it look like they bringing price down. I knew how much the car should go for before walking in and their prices were In the ballpark. I tried to bring it even lower but I knew that the price they offered was good enough for me so at the end I took the car for that price. I loved the presentation when u went to pick up the car. They had a sign with my name and congratulating me on my new car and a car specialist to give me a detailed tour of the car and it's features. Patrick, my sales person, was fantastic. He kept me updated and looked into all my concerns with the delivery process. I'm a happy customer. Getting my free car washes at the dealership is a nice perk.
Bay Ridge Lexus responded to this review
11/11/2014
Hello Mr. Ayub, I would like to thank you for taking the time to give us your feedback and for your kind words. I'm glad that you were happy with the Sales experience I provided to you. I hope your new IS 250 brings you lots of luck and joy! Please don't hesitate to contact me with any vehicle questions you may have and I will be more than happy to assist you with answering them. The number where I can be reached is, (866) 813-1665. Patrick Renaud
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This image is a stock photo and is not an exact representation of any vehicle offered for sale. Advertised vehicles of this model may have styling, trim levels, colors and optional equipment that differ from the stock photo.
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