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Johnstons Toyota

5015 Route 17MNew Hampton, NY 10958
1-877-276-89061-877-276-8906

Services and Amenities

  • Service Centers
  • Factory Authorized Service Center
  • Rental Cars
  • Parts & Accessories
  • Courtesy Shuttle
  • Internet Access
  • Handicapped Accessible
  • Comfortable Waiting Area
  • Children's Play Area
View all services and amenities

Why You Should Buy a New Car From Us

Johnstons Toyota is proud to be a family owned and operated Toyota dealership located in New Hampton, NY. Just celebrating our 54th year in business! Johnstons continues ... Read more
Johnstons Toyota is proud to be a family owned and operated Toyota dealership located in New Hampton, NY. Just celebrating our 54th year in business! Johnstons continues to be an asset to the community and the customers they serve by finding new an innovative ways to provide high quality service and give back.

Why You Should Buy a Used Car From Us

Johnstons Toyota is proud to be a family owned and operated Toyota dealership located in New Hampton, NY. Just celebrating our 54th year in business! Johnstons continues ... Read more
Johnstons Toyota is proud to be a family owned and operated Toyota dealership located in New Hampton, NY. Just celebrating our 54th year in business! Johnstons continues to be an asset to the community and the customers they serve by finding new and innovative ways to provide high quality service and give back.

Languages Spoken

  • Español

Dealer Disclaimer

Price excludes registration and title fees and taxes.
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Dealer Ratings

24-Month Overall Rating
  • 4.7
    Customer Service
  • 4.6
    Quality Of Work
  • 4.8
    Friendliness
  • 4.7
    Overall Experience
  • 4.6
    Price

Dealership Reviews

1 - 5 of 161 
Mr Bill7/22/2015 07:50:01 PM
4.6
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(USED)
Would I Recommend this Dealer:Yes
Who Helped Me:Richard Valentin,Kelvin Joseph
I think I was treated very well and fairly. Kelvin Joseph is someone I felt I can trust. I always recommend Johnston's Toyota, this is my 11th or 12th Toyota since I started buying cars.
Johnstons Toyota Scion responded to this review
7/29/2015
We really appreciate your business as always. Thank you so much for returning to us for a new vehicle time and time again. Most importantly thank you for being part of the Johnstons family and singing, "I got my Toyota from Johnstons Toyota..."
Gilgamesh6/27/2015 01:10:11 PM
3.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SERVICE
Would I Recommend this Dealer:No
Who Helped Me:Regina Donovan
On 06Jun 2015, I brought a 2015 Toyota Rav4 in for a Toyota recall. It was for the EPS ECU. I was told that the work would take around 2 hours. After waiting for around that time, I was told that unfortunately the new ECU did not activate. Initially, it was thought the part was faulty. Two days later it was discovered that they had the wrong part for the car. It wasn't broken, the part was the wrong model. Another appointment was scheduled to bring the car back, and verify the correct model numbers. Order the correct part number, leave the car with the dealership, and return later. First Problem: I was under the impression that the first step would be for a diagnostic tool to be used to verify if the existing ECU needed to be replaced. The current recall process was not explained to me. I was told they would be replacing the ECU. Then I find that either the incorrect part was installed, or the correct part was installed but was broken. I suppose I will never know. Question: If the existing ECU was not checked for damage, then how would you know that the newly installed part was not also damaged? What should have happened here: 1. The service department should have explained the Toyota recall process. Whatever the actual process was, the first step should have been to check the existing ECU for damage. First determine if it needs to be replaced at all. So on with the story. After two hours and many apologies another appointment had to be made to bring the car back, once again check the order numbers on the part and make sure the correct part is ordered. On 20Jun 2015, we brought the car back and picked up a rental. I was told that the car would be ready on Tue, 23Jun 2015. On 23Jun 2015, the service department called and said the ordered ECU part had still not yet arrived. I told them if they didn't have the part, in their hands, by the next morning at 09:00, don't touch the car. I'll come to get it and take it somewhere else. 30 minutes after that conversation, the service department calls back and now says that the work is done?!!! My, what a quick and sudden change! What happened in that 30 minutes to create such a quick change? We go from the "part is not here yet" to "the work is done" in 30 minutes? I don't think so. Either my existing ECU was finally checked and determined it didn't need to be replaced. Or nothing was done, and I was just told it was replaced. On 24Jun 2015, I picked up the car. I could have asked to see the old part that was replaced, but why bother? I would have just got another run around. And was fed up by this point. By the way, on the Safety Recall FOJ - EPS Validation Website. This is the result: The Vehicle EPS ECU is Not affected by this campaign. I will assume that means the part did not need to be replaced. Post Mortem: Talking to the service department person was like being in an Abbott & Costello scene. It was constant partial explanations, and contradictory information. Then when asked a question and she was forced to reveal information that she chose to leave out previously. She would tell me that she already gave me that information. This person had nice manners, but did not generate an atmosphere of trust. She should have explained every step of the recall process, and every real time change that occurred. Who knows what work was actually done? But if I have a problem with my steering I know who to report.
Kathy6/19/2015 12:14:53 PM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:Yes
Who Helped Me:Richard Valentin,Drew Lounsbury,Jamie Murcia
I was treated so kindly and professionally. I was given options and suggestions to help me make my decision to purchase a Rav 4. A special thanks to Jamie, Drew and Richard.....
Kzarek6/05/2015 12:23:50 PM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:Yes
Who Helped Me:David Velez,Dan Rosenblum
Salesman was Don Winner and exceeded all expectations. Gave me excellent advice and was very helpful in explaining the options I had when purchasing my new Toyota. Was not expecting to buy but he "made me an offer I could not refuse!" The finance personnel were top notch as well. All of the staff I dealt with have been excellent. Recommend Johnstons Toyota Scion very highly.
pjdiane6/01/2015 04:03:09 PM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:Yes
Who Helped Me:Paul Blazeski,Richard Valentin,Kelvin Joseph
We visited 5 dealers while looking for a new car, when we finally got to Johnstons Toyota we were greeted by Mr. Kelvin Joseph who asked what we thought we would like and then showed us many different styles and colors. He was really a nice guy, no pressure, honest and made us feel like he wanted to help us. My wife and I are both seniors and have purchased many cars before this but Kelvin made buying our Rav 4 the most pleasant car purchase in our lives. All the employees we met while at Johnstons made us feel at home and we highly recommend Johnstons Toyota .
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