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Lexus of Queens

40-40 Northern Blvd.Long Island City, NY 11101
1-866-835-71831-866-835-7183
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Services and Amenities

  • Factory Authorized Service Center
  • Body Shop
  • Loaner Cars
  • Parts & Accessories
  • Business Center
  • Internet Access
  • Handicapped Accessible
  • Comfortable Waiting Area
  • Children's Play Area
View all services and amenities

Why You Should Buy a New Car From Us

THANK YOU FOR TAKING THE TIME TO RESEARCH OUR VEHICLE AT AUTOTRADER.COM. AT LEXUS OF QUEENS WE TAKE GREAT PRIDE IN BEING ABLE TO OFFER TO OUR CUSTOMERS ALL MAKES AND MODE ... Read more
THANK YOU FOR TAKING THE TIME TO RESEARCH OUR VEHICLE AT AUTOTRADER.COM. AT LEXUS OF QUEENS WE TAKE GREAT PRIDE IN BEING ABLE TO OFFER TO OUR CUSTOMERS ALL MAKES AND MODELS OF SOME OF THE FINEST PRE-OWNED CARS AVAILABLE.WE HAVE A FULL RANGE OF PREMIUM PRE-OWNED CARS TO FIT EVERYONES BUDGET. WHETHER YOU ARE SPENDING $6000.00 OR $60,000.00, YOU RECEIVE THE SAME "ROYAL TREATMENT' THAT OUR NEW CAR CUSTOMERS RECEIVE.LOANER CARS,CAFE WITH GOURMET COFFEE,WIFI BUSINESS CENTER AND MUCH MORE!

Why You Should Buy a Used Car From Us

THANK YOU FOR TAKING THE TIME TO RESEARCH OUR VEHICLE AT AUTOTRADER.COM. AT LEXUS OF QUEENS WE TAKE GREAT PRIDE IN BEING ABLE TO OFFER TO OUR CUSTOMERS ALL MAKES AND MODE ... Read more
THANK YOU FOR TAKING THE TIME TO RESEARCH OUR VEHICLE AT AUTOTRADER.COM. AT LEXUS OF QUEENS WE TAKE GREAT PRIDE IN BEING ABLE TO OFFER TO OUR CUSTOMERS ALL MAKES AND MODELS OF SOME OF THE FINEST PRE-OWNED CARS AVAILABLE.WE HAVE A FULL RANGE OF PREMIUM PRE-OWNED CARS TO FIT EVERYONES BUDGET. WHETHER YOU ARE SPENDING $6000.00 OR $60,000.00, YOU RECEIVE THE SAME "ROYAL TREATMENT' THAT OUR NEW CAR CUSTOMERS RECEIVE.LOANER CARS,CAFE WITH GOURMET COFFEE,WIFI BUSINESS CENTER AND MUCH MORE!

Languages Spoken

  • Español
  • "中文"
  • 한국어
  • Русский
  • Polski

Dealer Disclaimer

Price excludes registration, dealer and title fees and taxes.
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Dealer Ratings

24-Month Overall Rating
  • 4.2
    Customer Service
  • 4.1
    Quality Of Work
  • 4.4
    Friendliness
  • 4.1
    Overall Experience
  • 4.1
    Price

Dealership Reviews

1 - 5 of 112 
StevenGopaul 7/15/2015 02:46:14 PM
1.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SERVICE
Would I Recommend this Dealer:No
Who Helped Me:Josh
I use to take my RX350 for service. That ended about a year ago. But had to this time around bc I was in a bind and needed a safety issue checked out. I requested an appointment online (which was confirmed) that also requested a loaner vehicle. Upon my arrival, there were no appointment listed for me and a loaner vehicle was not available. It should not be a customer's problem that your online website and app is failing your business. If you have one up and running, make sure it works. Meanwhile I'm dealing with my issue, there was someone else there complaining bc she had dropped off her vehicle to be detail and there were still debris in the car. THIS had also happened to me in the past. As well as having my FOB key battery changed. After picking that up, the low battery light still came on. When that was brought to their attention, they said it can be a FOB issue. After running a diagnostic on that, there were no issues and another battery was put in. Now I just change my battery myself. Less grief. And still, no FOB issue as they claimed before. Another service issue I've had here deals with mileage maintenance. One of the punch items were to rotate my tires. Knowing how they normally fail to complete the list, or say they did but never actually do it, I personally marked my tires with colored air caps. When picking up my car, the tires were in the same position. All this have been brought up to the customer service dept and they don't even seem phased. The lack of customer service is next to none. Which is not even the main issue that I have. But services that I am paying for are not being done. In the 15 minutes that I was there, they allowed 2 unhappy customers to walk out the door. And in this day in age with social media, service recovery is very important. There was a reason why I stopped going to Lexus of Queens. Today reminded me of that. The gas station at the corner will prob do a better job. They will at least do the actual work and not just say they did. You are a luxury car dealer. Act like you know how to handle the luxury experience. #lexus #lexusofqueens
Razyh7/14/2015 03:10:50 PM
1.2
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:No
Who Helped Me:Raj Murjani
Kept me waiting for over 3 weeks to get a new car. Then waited over an hour to pick the car up. Sales manager is oblivious and definitely doesn't care about the customer. Subpar performance for what is marketed as the best.
Osmanzai7/11/2015 11:34:28 AM
1.2
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SERVICE
Would I Recommend this Dealer:No
Who Helped Me:Josh Valle
When you think of a prestige company like Lexus you asume that they should offer good service and the knowledge. Unfortunately that what we thought when our mechanic made our a money making machine for him self so we brought the car over to Lexus of queens. We asked the representative Josh to give us an honest opinion as far as all the problems with this car and tell us if it's wrothed to spent any money on it considering it being a 1999 car. This was in February. He gave us a full diagnostic report which we were charged and estimated over $6000 cost that should have had one year grantity. Falling for their name and so called reputation we agreed to have it done. Our car never been fixed properly been to them twice we had to pay additional $8,000 and they are making new issued as they go. They are running a scam with used cars by making it a money making machine. No honest service and honor there.
Ruvi 7/01/2015 09:50:28 PM
4.6
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SERVICE
Would I Recommend this Dealer:Yes
Who Helped Me:Susana Ortizl
Great place to bring my car for service Very comfortable area to wait. Good service to all the people that wait. Provide cable TV, hot and cold drinks, lots of different snacks and bagels with butter and cream cheese for morning service visit. Cashier Supervisor Susana Ortiz was always there for every person that need to drink, eat or pay a bill.
Lexus of Queens responded to this review
7/06/2015
Good evening, Thank you for your kind feedback, it was my pleasure to assist you. If you should ever feel like you require further assistance with anything relating to your Lexus, please feel free to contact me at, (866) 504-0980. Susanna Ortiz
Msteck6/19/2015 05:52:35 PM
5.0
Overall Rating
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(USED)
Would I Recommend this Dealer:Yes
Who Helped Me:David Rutkay
As someone who has purchased many cars before, I was very impressed with my first Lexus buying experience. David Rutkay made it quick, easy and seamless. Got a great deal on a gently used CT200h. No ridiculous upsales, finance was nice, easy and pressure-free. Brought car in for a minor warranty issue and was handled very professionally. I can see myself buying another Lexus here.
Lexus of Queens responded to this review
6/19/2015
Hello again, Thank you for your kind feedback and recommendation, they are greatly appreciated. I am glad that you were happy with your sales experience and I am looking forward to assisting you with your vehicle purchasing needs again, in the future. If you feel like you require further assistance with your CT 200h, please feel free to reach me at, (866) 813-1665. Best of luck! David Rutkay
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This image is a stock photo and is not an exact representation of any vehicle offered for sale. Advertised vehicles of this model may have styling, trim levels, colors and optional equipment that differ from the stock photo.
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