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Audi Brooklyn

665 65th StreetBROOKLYN, NY 11220
1-855-251-32331-855-251-3233
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Services and Amenities

  • Factory Authorized Service Center
  • Loaner Cars
  • Courtesy Shuttle
  • Internet Access
  • Comfortable Waiting Area
  • Delivery Options
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Why You Should Buy a New Car From Us

Welcome to Audi Brooklyn-Brooklyn, New York's Audi Dealership. Come Visit our Brand New, State of the Art Facility located on 665 65th st in Bay Ridge Brooklyn! We offer ... Read more
Welcome to Audi Brooklyn-Brooklyn, New York's Audi Dealership. Come Visit our Brand New, State of the Art Facility located on 665 65th st in Bay Ridge Brooklyn! We offer the largest selection of new inventory with all of the latest models available. We are currently offering special pricing on our 2015 models! For your ultimate convenience, we offer special delivery options directly to your home or place of business. We are happy to be able to complete your entire vehicle purchase over the phone! Call us for details on how to purchase your new Audi today!

Why You Should Buy a Used Car From Us

Welcome to Audi Brooklyn-Brooklyn, New York's Audi Dealership. Come Visit our Brand New, State of the Art Facility located on 665 65th st in Bay Ridge Brooklyn! Check ou ... Read more
Welcome to Audi Brooklyn-Brooklyn, New York's Audi Dealership. Come Visit our Brand New, State of the Art Facility located on 665 65th st in Bay Ridge Brooklyn! Check out our website audibrooklyn.com and Research, compare or build your new Audi A4 , A5, A6 , A7, A8 , Q5 , Q7, Allroad or TT now. We also offer complimentary Valet Service for all of our customers! Come see us today!

Languages Spoken

  • Español
  • Italiano
  • Русский

Dealer Disclaimer

Price excludes registration and title fees and taxes.
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Dealer Ratings

24-Month Overall Rating
  • 3.9
    Customer Service
  • 4.0
    Quality Of Work
  • 4.2
    Friendliness
  • 3.9
    Overall Experience
  • 4.0
    Price

Dealership Reviews

1 - 5 of 80 
MichaelB7/31/2015 09:43:51 PM
3.6
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SERVICE
Would I Recommend this Dealer:No
Who Helped Me:Ertan Jusuf
I made an appointment for three thing I wanted to get done on my car. 1. perform a fuel pump recall, 2. check for the noise coming from left front wheel, same concern at couple months back, 3. check headlight operation. I dropped the car off at 9 am and I knew I had to leave the car so all the services can be performed, I asked the service advisor Ertan Jusuf what time the dealership closed and if work will not be done same day will they work on the car on Saturday. The answer I got no they don't do that kind of work on Saturdays. Before I left service advisor told me that he will call me and keep me informed on progress. I didn't get a phone call the whole day from the dealership so I went to pick up my car at 5 30 pm since they close at 6 pm. when I showed up there service advisor was stunned to see me there and asked me why am I there. when I told the service advisor that I didn't hear nothing from him the whole day and that I came back to pick up the car, service advisor had nothing to say to me. Then I asked what was done to the car and he had no answer for me, he finally asked technician some information and I was told that They checked my car for recall and recall is not needed for my car. They found that left front tire was directional and it was put on wrong way And my headlights were not checked at all. Well one thing I can say is I ran a Toyota service department for 6 years and I know it takes 2 minutes to check the car if it needs a recall or not, its simple as putting a vin number in system and it will let you know does it qualify or not. Right after I left the dealership I went to another shop and took care of the tire problem and guess what the noise is still there, that's because it was not a tire noise it was a wheel bearing noise same as couple months ago and Audi Brooklyn dealership replaced my left front wheel bearing. And no work was don't on my lights, well thank a lot that's only a safety issue People please do not go to that service department, unless you are paying money for service they don't want to do any warranty work what so ever. Horrible service, I have a 2015 Audi A3 I should not have any problem like this
MichaelB responded to this review
8/07/2015
I went back to Brooklyn Audi for concerns i had on my car, and today service writer and service department treated me correctly and took care off all my concerns. Service writer called me and updated me with status on my car, shop foreman test drove the car with me and confirmed the noise, mechanics found the problem and they fixed it. i was treated with respect and service department showed me that they work with customer and treat them with respect
JHCBLDR6/22/2015 06:33:22 PM
1.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(USED)
Would I Recommend this Dealer:No
Who Helped Me:Vincent Pepe and Leo manager
Bought a mint 2011 Q7 and they delivered an extremely scratched up vehicle with more over 500 extra miles more than what was on the odometer statement They now have the car and my money as since I am out of state I am being taken advantage of. They will not even take my calls now and I am beyond frustrated. I now have to get a lawyer involved unfortunately.. they did agree to take it back but have not been in touch in weeks now leaving me totally hanging with no vehicle and out a lot of money! They were to deliver the vehicle in 2 weeks and it took 6 weeks. Been 2 months now and I have nothing. This is the most absurd transaction I have ever been associated with and am just so upset. I'll probably have to fly to NY to deal with these people which will just cost me more $ and time. I've called my lawyer today bc they refuse to make good on the completely bungled transaction.
TLC136/04/2015 11:34:48 AM
4.8
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SERVICE
Would I Recommend this Dealer:Yes
Who Helped Me:Steven "Steve" Bylis (Service Director) & Ertan Jusuf (Asst. Service Manager)
First of all, I never take the time to write reviews, but my experience was so exceptional, that I felt I needed to do so. For anyone like me who had a negative experience at Audi of Brooklyn PRIOR to the new owners taking over in 2013, need to go back and give it another chance (not sure why Q 5er's review was negative-try going to one of the other TriState dealers- good luck getting noticed in the waiting room, let alone getting great service). Under the new ownership, the Service Department has been completely revamped with a new Service Director (Steve Bylis--excellent) and many new and very knowledgeable service managers (Ertan Yusuf-Highly recommend). I had some serious problems with my car that that dated back from when I originally purchased the car from the "old" Audi of Brooklyn in 2013. The Service Director, Steve, went above and beyond over a period of weeks to insure that my car had all the repairs that it needed -- with many of them being covered by Audi of America (these repairs should have been completed & under warranty when I purchased my car--Steve worked tirelessly to 'prove my case' with Audi of America so the costs were covered). I highly recommend the Audi of Brooklyn Service Department-- not only for your Audi, but for any car that you drive.
Audi Brooklyn responded to this review
6/04/2015
Good afternoon, I would like to take this time to thank you for providing your feedback and recommendation. It was a pleasure to assist you with your Q5 and we are all looking forward to your next visit. If you feel like you may require assistance with your Audi before then, please don't hesitate to call me at, (877) 842-8536. Steve Bylis Service Manager
Q 5er4/28/2015 03:29:53 PM
2.6
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SERVICE
Would I Recommend this Dealer:No
Who Helped Me:N/A
They do good work once you get the car in there but their customer relations are lacking. They never return any of my calls. They've dropped the ball on a loaner car more than once. They are very eager to be more customer oriented but they just don't get customer service. I heard someone say recently that the worst thing about owning an Audi in Brooklyn is Brooklyn Audi.
Bennett1944/01/2015 10:54:21 PM
5.0
Overall Rating
Customer Service
Friendliness
Overall Experience
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:Yes
Who Helped Me:Frankie Lopes, Leo
Just leased a Q5 TDI form Audi Brooklyn. . Process couldn't have been smoother. Frankie Lopes and did a great job finding the car I wanted, answering questions, etc., and Leo made the leasing process entirely painless, including getting me out of my current lease a few months early. Will definitely recommend this dealership!
Audi Brooklyn responded to this review
4/02/2015
Hello again, Thank you for your wonderful feedback. It was such a pleasure to assist you with getting you behind the wheel of your new Q5! I also would like to thank you for your recommendation. Remember, if you should have any vehicle related questions or concerns, please don't hesitate to contact me at, (877) 819-7507. Frankie Lopes
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