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Westbury Toyota

1121 Old Country RoadWestbury, NY 11590
1-855-502-03511-855-502-0351
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Services and Amenities

  • Service Centers
  • Factory Authorized Service Center
  • Business Center
  • Internet Access
  • Comfortable Waiting Area
  • Children's Play Area
View all services and amenities

Why You Should Buy a New Car From Us

Westbury Toyota has been acknowledged by Dealer Rater for their excellence in overall customer satisfaction. Come in and experience why Westbury Toyota is the winner of t ... Read more
Westbury Toyota has been acknowledged by Dealer Rater for their excellence in overall customer satisfaction. Come in and experience why Westbury Toyota is the winner of the coveted Presidents award for 4 consecutive years. We are conveniently located in the heart of Nassau County accessible to all major parkways. Come visit our beautiful state of the art showroom and give us the opportunity to earn your business.

Why You Should Buy a Used Car From Us

Westbury Toyota has been acknowledged by Dealer Rater for their excellence in overall customer satisfaction. Come in and experience why Westbury Toyota is the winner of t ... Read more
Westbury Toyota has been acknowledged by Dealer Rater for their excellence in overall customer satisfaction. Come in and experience why Westbury Toyota is the winner of the coveted Presidents award for 4 consecutive years. We are conveniently located in the heart of Nassau County accessible to all major parkways. Come visit our beautiful state of the art showroom and give us the opportunity to earn your business.
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Certified Cars A certified pre-owned car has passed a strict inspection by the original manufacturer and is backed by an extended warranty.
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These Participating Dealers accept the Kelley Blue BookSM Instant Cash Offer which is a free actual offer based on your specific car's condition and features. Once the Dealer inspects your vehicle to verify the information and confirm the condition of your car, you decide if you want to walk away with cash, use the Offer toward the purchase of another vehicle, or do nothing at all.
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Dealer Ratings

24-Month Overall Rating
  • 4.4
    Customer Service
  • 4.4
    Quality Of Work
  • 4.5
    Friendliness
  • 4.3
    Overall Experience
  • 4.3
    Price

Dealership Reviews

1 - 5 of 468 
doctordrew8/25/2016 12:20:54 PM
4.8
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(USED)
Would I Recommend this Dealer:Yes
Who Helped Me:David Bonilla
David Bonilla was who approached me as I pulled up on a weekday eve earlier this month, insearch of a vehicle. About as an outstanding professional as could be hoped for. Patient, informative, polite and NOT pushy He stayed with me throughout my search, and test drive and followed up with me as discussed, then I returned soon after and he treated me as if we were friends already. As I awaited the process and the financing on day I decided on car, he kept me abreast of the progress and status of things and what to expect. No, I never met Dave before this, but would highly recommend him to any friends or anyone who needs an auto from Toyota :-)
AMallanda8/07/2016 08:32:21 PM
1.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SERVICE
Would I Recommend this Dealer:No
Who Helped Me:Stephanie Cion
I took my Rav4 in for an oil change, tire rotation and NYS inspection on a Saturday morning in which I had a 7:15am appointment. I arrived about 10 minutes early and the adviser that approached me, Stephanie Cion took down the requested work rather quickly and advised it shouldn't be too long. At about 9am (almost two hours later), she finally approached me to tell me a laundry list of issues with the car - I needed new rotors and with that new brakes, two new front tires, new air filter and my shocks needed repair. For a car with 20k miles, I was surprised to hear it needed all this work. I had a 10am appointment so I declined to do to the work now and asked for a quote to do it another time. Additionally, I asked when the oil change, tire rotation and NYS inspection would be done she said it would be another 10 minutes then I'd be on my way. Fast forward to 10am and no sign of my car being done. I walk into her office and magically the car is done. Upon getting in my car and driving away, I realize the NYS inspection was NEVER DONE. There was no chance I was spending So it took 3 HOURS for an oil change and tire rotation and they forgot to do a NYS inspection. Simply unacceptable. I will never be returning to this dealer and probably Toyota dealerships in general for service. If you do choose to go here, I would avoid having Stephanie Cion as your adviser. She failed me as a customer and forgot to perform the requested work. I'm also not sure if all the work she recommended was necessary - I'll be following up with an independent mechanic to make sure.
Aleya H Jung8/04/2016 01:26:54 PM
1.0
Overall Rating
Overall Experience
Reason for My Visit:SERVICE
Would I Recommend this Dealer:No
Who Helped Me:Stephanie, Andrew
I took my Highlander for a scheduled maintenance on July 30th. 2016, I also had issues with my multimedia system not operating and I had put in a claim for a lost key. My service adviser was Stephanie. late the same afternoon i received a call from Stephanie notifying me that they recommended some differential fluid to be changed which I authorized, however she stated that they could not take care of the Multimedia or Key replacement since it was a weekend (I learned later that Warranty dept. is open till 1 pm on Saturdays- i had gone in at 8 am that day) she promised to call it in on Monday, I waited till the following Tuesday and upon not receiving a call, I called Service, which BTW is next to impossible to get through, the phone rings for ever before disconnecting, one has to try multiple times before someone actually answers. when I called on Tuesday i was transferred twice to Stephanie without success, on my third attempt, a Phone call was answered by Andrew, I explained what was happening at which point I was notified that Stephanie no longer works there, Andrew took my information down and wanted to me to bring my car back in, I suggested he look up Stephanie's notes to start the process, which he did after some prodding. he promised to call me back the following day (wed, aug. 3rd) today is August 4th. 2017 and I have not received any notification. I am very disappointing, my relation with Westbury Toyota goes back 6 years... 2 rand new leases and with Toyota an additional 6 years. I have great Vehicle. I have experienced the most horrible, unprofessional and uncaring service. I am now left to wonder if they really worked or maintained my vehicle all these years. I will be looking for another service. I hope West bury Toyota cleans up its act. I would like a definitive response to my genuine complaint. I will be mailing this out as well and reporting to every organization that accepts these type of complaints.
multiplecarbuyer7/27/2016 11:17:41 AM
2.6
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:No
Who Helped Me:do not know at time of writing
Please be aware of fees inserted on invoices.Buyers,get a description of these fees and question and evaluate them before finalizing purchase.My relative did not heed my advice on a purchase and paid for it dearly.
Chanie7/25/2016 09:30:12 AM
1.8
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:No
Who Helped Me:Deanna Perniciaro
Buyer beware. Whatever deal you negotiate with your salesman will be undone by this thief. She will pull the wool over your eyes any way she can to add on fees to pad the final value of your car. They practice spot sales and yo yo financing just to get you out the door fast so they can swindle you. Go ANYWHERE else!!
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Westbury Toyota : Westbury, NY 11590 Car Dealership, and Auto Financing - Autotrader