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Balise Toyota Scion

1399 Riverdale RdWest Springfield, MA 01089
1-866-733-20621-866-733-2062
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Services and Amenities

  • Factory Authorized Service Center
  • Loaner Cars
  • Parts & Accessories
  • Business Center
  • Internet Access
  • Delivery Options
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Why You Should Buy a New Car From Us

Every new and used vehicle is on sale every day. All of our cars get clearly marked, discounted BUY IT NOW prices so everyone gets a great deal. Our sales staff is paid t ... Read more
Every new and used vehicle is on sale every day. All of our cars get clearly marked, discounted BUY IT NOW prices so everyone gets a great deal. Our sales staff is paid the same no matter which car you buy, so there are no pushy sales tactics. All new cars include 2 year/25k free maintenance. Balise Toyota's exclusive delivery process makes picking up your next car fun and exciting, and you'll actually drive off knowing how to work it!

Why You Should Buy a Used Car From Us

Every new and used vehicle is on sale every day. All of our cars get clearly marked, discounted BUY IT NOW prices so everyone gets a great deal. Free Carfax report availa ... Read more
Every new and used vehicle is on sale every day. All of our cars get clearly marked, discounted BUY IT NOW prices so everyone gets a great deal. Free Carfax report available for every used car in inventory. Our sales staff is paid the same no matter which car you buy, so there are no pushy sales tactics. Balise Toyota's exclusive delivery process makes picking up your next car fun and exciting, and you'll actually drive off knowing how to work it!

Languages Spoken

  • Español
  • Русский
  • Polski

Dealer Disclaimer

Vehicles subject to prior sale. Tax, title, reg, doc fees extra. Not responsible for typographical errors. Full disclaimer can be viewed at http://www.balisetoyota.com/we ... Read more
Vehicles subject to prior sale. Tax, title, reg, doc fees extra. Not responsible for typographical errors. Full disclaimer can be viewed at http://www.balisetoyota.com/web/disclaimer
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A certified pre-owned car has passed a strict inspection by the original manufacturer and is backed by an extended warranty.
Some brands group models with similar body styles together. (Ex: BMW 3 Series or Mercedes-Benz C-Class)
Trim refers to both exterior and interior options that enchance a base model. (Ex: Ford Mustang GT or Honda Accord EX)
These Participating Dealers accept the Kelley Blue BookSM Instant Cash Offer which is a free actual offer based on your specific car's condition and features. Once the Dealer inspects your vehicle to verify the information and confirm the condition of your car, you decide if you want to walk away with cash, use the Offer toward the purchase of another vehicle, or do nothing at all.
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Dealer Ratings

24-Month Overall Rating
  • 3.3
    Customer Service
  • 3.6
    Quality Of Work
  • 3.9
    Friendliness
  • 3.3
    Overall Experience
  • 3.4
    Price

Dealership Reviews

1 - 5 of 74 
DiegoB12/03/2015 12:11:27 PM
4.6
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SERVICE
Would I Recommend this Dealer:Yes
Who Helped Me:Diane Franklin, Julie Johnson-Betti, Bill Olson
Two years ago my wife and I purchased a Toyota RAV 4, 2006. During this time span this vehicle have had a lot of problems: from major recall to critical and crucial problems. Diane Franklin, Julie Johnson-Betti and the owner of Balise Scion have been taking care of this vehicle in an amazing way. At some point a major engine reparation was necessary and Balise took care of this huge problem that could endanger my family's financial situation and leave me without a vehicle. These people stand behind Toyota product amazingly, more than the auto maker does. They support Toyota product no matter what. I never saw such virtuous behavior anywhere in all my life. Recently another member of this high professional and performing team has contributed, Bill Olson. If you want to buy a Toyota I recommend Balise Scion. They are great. The owner, Diane, Julie and Bill show a real empathy, true understanding, and professional competence. I want to thank these people once again for what they had been doing to my family and me giving us a piece of mind.
Crosstour118/02/2015 06:54:27 PM
1.5
Overall Rating
Customer Service
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:No
Who Helped Me:She brags she's the only female sales person
I called, interested in 2 different vehicles. I said please make sure they are both available before I drive an hour to come see them. The sales woman told me yes they are both here. I said neither has been sold? she said no both are available. I said are they in good condition? she said excellent. So I arrive to find out one has been sold (the day before), the other car was so badly damaged it looked like it had been washed with brillo pod. The hood had dozens of deep wide scratches down to bare metal! I was floored, the car needed a total paint job, and this woman tells me "Oh that will buff out". You CANT buff out where there is no paint!!!!! And they had the nerve to be selling this heavily damaged vehicle for over 20K!! So she tells me I bet we can get you into a new car for what you want to pay, I was doubtful, but she had them run the numbers, and came back nearly 200 over my budget! I was adamant with her about what my budget was, but clearly she didn't care and only had her own interest of getting a sale in mind. I dont care how much I may like a car, I'm not paying 200 over what I can afford for it. I will never ever go back here again.
latrell77/20/2015 10:40:26 PM
1.2
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(USED)
Would I Recommend this Dealer:No
Who Helped Me:Jason
I bought my car from Balise Toyota about five months ago so I go in there today to see about trading my car in and I was told that my trade in price was 4000 mind u I still owe 8400 and I put down 6000. There are a few things wrong with my car that I have noticed and I'm just not satisfied at all. More to the story but to much to write at this time because I am very disappointed.
romex4/27/2015 06:27:24 PM
2.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:No
Who Helped Me:Kim Martin,Mark Poirier
My wife purchased a 2015 highlander and on the day of delivery we noticed a white substance coming out of the leather seats. When we brought it to balise attention they cleaned it. The substance came out again and when we told balise they didn't believe it was coming out of the seats and treated us like liers. They cleaned it again and 1 1/2 weeks later it happened again. Now they're now telling us that we have the only option of trding it in. The vehicle is still under warranty.
kkrash10/16/2014 04:49:02 PM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:Yes
Who Helped Me:Cindy, Jose
Great experience. Went in because my car died on Sunday and went in around 11 on Monday and was able to walk out the door with my car Monday night. I was super happy with the service and how everyone was friendly and had smiles the entire time. Will defiantly buy again from Toyota.
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Balise Toyota Scion : West Springfield, MA 01089 Car Dealership, and Auto Financing - Autotrader