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DePaula Chevrolet

785 Central AvenueAlbany, NY 12206
1-888-783-63721-888-783-6372

Services and Amenities

  • Service Centers
  • Factory Authorized Service Center
  • Body Shop
  • Loaner Cars
  • Parts & Accessories
  • Courtesy Shuttle
  • Detailing
  • Handicapped Accessible
  • Comfortable Waiting Area
  • Children's Play Area
  • Concierge
View all services and amenities

Why You Should Buy a New Car From Us

Call our professional sales department & experience why we are a GM 2010,2011 and 2012 Dealer of the YEAR award winner. We have your next perfect new or pre-oned vehicle ... Read more
Call our professional sales department & experience why we are a GM 2010,2011 and 2012 Dealer of the YEAR award winner. We have your next perfect new or pre-oned vehicle just waiting for a new home! We have the best deals, and the best people to help with your needs! We will also be there for you AFTER you purchase your DePaula Chevrolet. Please call 1-866-815-6780.

Why You Should Buy a Used Car From Us

With DePaula Chevrolet you will get not only the selection you want but the experience & pricing you deserve. Check out our reviews on the web and back up the fact that w ... Read more
With DePaula Chevrolet you will get not only the selection you want but the experience & pricing you deserve. Check out our reviews on the web and back up the fact that we are the #1 Chevy Certifed Pre-owned Dealer in all of New York as well as why we are a GM 2010, 2011 and 2012 Dealer of the YEAR award winner. Please call 1-866-815-6780.

Dealer Disclaimer

Price excludes registration and title fees and taxes.
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Dealer Ratings

24-Month Overall Rating
  • 3.8
    Customer Service
  • 3.9
    Quality Of Work
  • 4.2
    Friendliness
  • 3.6
    Overall Experience
  • 3.9
    Price

Dealership Reviews

1 - 5 of 55 
Ruffbear710/09/2014 07:14:19 PM
1.4
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SERVICE
Would I Recommend this Dealer:No
Who Helped Me:Green Team Leader
My praise begins and ends with my experience with the salesman, Tim, who is no longer there. I decided to only use the dealership for service and it has been a huge mistake. I kept telling them I wasn't getting anywhere near the gas mileage predicted. They did all kinds of things over two years, charging me each time. Finally, I started getting the predicted mileage. I have sat in the lounge for hours with no one coming to tell me what's up with my vehicle. I always have to go to the office to ask. They charge an arm and a leg for most everything. The tires I bought kept losing pressure so I went to Warren Tire to put nitrogen in them. Twice, my check engine light came on just a mile from DePaula after just having my vehicle serviced. Today, they made it sound as though re-alignment was part of the 60,000 mile upkeep, then charged me $70 for an alignment after I just had one there in March, and didn't ask me if I wanted it done. They also charged me for an oil change when I still had 50% oil life (and the last oil change, they forgot to re-set the oil life meter, so I had to go back). On top of that, the bill was almost 10% higher than the estimate, but the team leader didn't say a word. I left a message for the general manager at 11:40 a.m. and sent an e-mail to the service manager at 2 p.m., both with detailed complaints. The general manager finally called me at 3 p.m. on my home phone, not the cell I asked him to call. Because I am such a good customer, he is giving me $150 off future service, detailing my car, and topping off my tank when I bring it for detailing. I will use the $150 an seek service elsewhere after that. I am tired of being treated like dirt, paying too much, and complaining every visit. BTW I also praise places that do a good job and always thank cashiers who are efficient and friendly. Normally, I have no problems getting good service.
Mark6496/29/2014 09:49:28 AM
1.0
Overall Rating
Customer Service
Overall Experience
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:No
Who Helped Me:Salesman first name is Dario. Not to be trusted
In May I was interested in purchasing a new 2015 chevy suburban. Called salesman who I have dealt with before. Advised him of this and he said he would call me when one comes in . He called and I couldn't get to the dealership so he brought the car to my business. Suburban involved in accident on way to my business. Called a few days later and said no worries they have another suburban coming in. I asked what kind of equipment on this one and he said very similar to the one involved in accident. Something told me something was fishy. I went to DePaula when they were closed and I found the one with the damage outside their collision shop. I took many photos VIN number , sticker etc. DePaula salesman calls me and says new one coming in any day. I said fax me the information of the hmmmm New One that is enroute. Sure enough just what I thought the same VIN number as one in accident. They said it was a different vehicle. To sum of the story I received numerousl calls from salesman, management etc and said how can we make this better. I was like very easy. Send me the information of the new one coming in and that will be how you can satisfy me. Of course never got a fax or any true explanation from any of the main people at DePaula. I was one step ahead of their game and I had the salesman come to my office. We sat down and he told me again that here is the information on the new suburban. Sure enough same VIN number. I just about threw him out of my office and said we are all done. NOT TO BE TRUSTED. Just wondering how many times they have done this to other customers. Turned it over to Attorney General and its in their hands. So you decide from this story. Do you want to buy a car from these folks. I think not.
richard106/02/2014 09:10:34 PM
5.0
Overall Rating
Customer Service
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:Yes
Who Helped Me:Dan Pakatar
This is the 4th car I've either purchased or leased from DePaula. There is no hassle and I'm treated respectfully by the mostly male staff. I buy my cars myself and have had terrible experiences elsewhere from salesmen who feel that females aren't capable of buying more than a pair of shoes. I will probably never shop for cars anywhere else. It's always a great experience.
Ralphdinardo5/25/2014 10:46:57 AM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:Yes
Who Helped Me: Mike Fountain and Dan Pakatar
Most fun buying a car I have had in a long time. Honest good people no curve balls, just plain old down to earth good sales force.
Jcsr1255/22/2014 12:31:39 PM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SERVICE
Would I Recommend this Dealer:Yes
Who Helped Me:Paul Lynch
Dropped my car off for service last week (had a weird sputtering issue when braking) and didn't wait at all for someone to help. I was actually shocked how quickly I was tended to. I don't know that much about cars and the guy there was super nice and helpful and talked me thru what he thought was wrong, how they would fix the problem, and how long it would take. The car was fixed a day earlier than expected and all seems to be good since picking it up. Would definitely recommend this place.
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