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Basil Toyota

6157 South Transit RoadLockport, NY 14094
1-866-942-63051-866-942-6305
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Services and Amenities

  • Service Centers
  • Factory Authorized Service Center
  • Rental Cars
  • Parts & Accessories
  • Courtesy Shuttle
  • Detailing
  • Business Center
  • Internet Access
  • Handicapped Accessible
  • Comfortable Waiting Area
  • Children's Play Area
  • Delivery Options
View all services and amenities

Why You Should Buy a New Car From Us

On October 19, 2001, Mike Basil began his dealership, Mike Basil Toyota, with a mere nine employees and fifteen cars in his inventory. With hard work and dedication to hi ... Read more
On October 19, 2001, Mike Basil began his dealership, Mike Basil Toyota, with a mere nine employees and fifteen cars in his inventory. With hard work and dedication to his customers, Mike has built Basil Toyota into a hugely successful Toyota and used car dealership. Basil Toyota now employs approximately 60 people and has 600 cars in inventory, with an average of 200 vehicles sold monthly.

Why You Should Buy a Used Car From Us

On October 19, 2001, Mike Basil began his dealership, Mike Basil Toyota, with a mere nine employees and fifteen cars in his inventory. With hard work and dedication to hi ... Read more
On October 19, 2001, Mike Basil began his dealership, Mike Basil Toyota, with a mere nine employees and fifteen cars in his inventory. With hard work and dedication to his customers, Mike has built Basil Toyota into a hugely successful Toyota and used car dealership. Basil Toyota now employs approximately 60 people and has 600 cars in inventory, with an average of 200 vehicles sold monthly.

Dealer Disclaimer

Price excludes registration and title fees and taxes.
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Dealer Ratings

24-Month Overall Rating
  • 4.6
    Customer Service
  • 4.7
    Quality Of Work
  • 4.7
    Friendliness
  • 4.6
    Overall Experience
  • 4.5
    Price

Dealership Reviews

1 - 5 of 115 
SadieLane62/11/2016 08:46:29 AM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:Yes
Who Helped Me:Mr. Secrist
I recently purchased a Prius V. Was very happy with the transaction. Quick, honest and professional. Mr. Secrist made a sincere effort to get us to the vehicle and price we had in mind. Great experience all the way around.
Caroline Dowd 2/03/2016 05:10:58 PM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:Yes
Who Helped Me:Alex, Scott
This dealership was wonderful customer service. They really worked with me and found me the best car for me within my budget. They also worked around my schedule and got me in and out the day I got the car very quickly so I could make it to work. Other dealerships make you feels like once you buy a car they forget you and this dealership was the opposite which was a very pleasant surprise.
OIFOEFVET1/31/2016 02:22:21 PM
1.0
Overall Rating
Customer Service
Friendliness
Overall Experience
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:No
Who Helped Me:James
Went to Basil Toyota wanting to trade my 6-month old Jeep Wrangler Rubicon Hard Rock that is MSRP’d at $44,900. The vehicle is obviously in perfect shape. I went with every intention to buy, the capability to buy, and title in my pocket. So, I was looking at a 4-Runner, with a $39700 MSRP. The manager JAMES came out and informed me that he would do an even swap, when I told him that was unacceptable, as one would normally do on the first numbers offered. He then started treating us like infants. Telling us that "CARS DON’T GROW ON TREES, THIS ISN’T A CHARITY, AND WE ARE HERE TO MAKE MONEY” I told him I knew we weren't in a church and were not looking for charity. He was rude and uninterested after that, and offered no further options. Well, I'm glad to see that they aren't a charity, and are there for profit (who isn't). I am in the service, deployed well over 20 times, so I am not an idiot. I just felt insulted that I would be treated like a child, and given an "I don't care" attitude. Especially from a Manager who says, “he has been in Customer Service for 13 years” I guess he has been doing this to potential buyers for 13 years. Don't go! All Veterans or currently serving, members of our armed forces, Basil Toyota does not care about you. BASIL TOYOTA is most definitely NOT a VETERAN FRIENDLY organization! I am sure this is their MO, so no matter who you are, unless you like to be talked down to, don't go.
Louis1/23/2016 12:54:15 PM
4.6
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SERVICE
Would I Recommend this Dealer:Yes
Who Helped Me:Steve. Service tech
Weve purchased several autos from basil and service had better super on each. Techs are great. Coupons as always available. Work is always timely. Excellent Service
QMCO1/20/2016 12:42:46 PM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SERVICE
Would I Recommend this Dealer:Yes
Who Helped Me:Mike, Tom
I don't often write reviews, but the guys at Basil Toyota really deserve some kudos. The premium experience begins when you drive into their pristine vehicle reception area -- a climate-controllled garage so clean you could eat off the floors. Next, one of their 4 or 5 service hosts comes out to greet you, get a little information and then leads you inside to set up your service appointment. From there you can wait in their fireplace lounge complete with free hot and cold beverages, big comfortable chairs and cable TV. You can check on things back home or at the office using their free Wi-Fi or the computer room. When your vehicle has been assessed, a technician will come out to find you and explain what your options are and exactly what things will cost, how much time it will take, ask if you want to continue to wait or would like a ride somewhere (they'll pick you up too!) -- and will give you options to fit your budget, although they are VERY reasonable with prices to begin with. When your vehicle is done, it will be waiting for you back in the reception area (usually a lot cleaner than when you drove it in) and you're on your way knowing they did an excellent job at a fair price. If anything is not to your liking, just call or drive back during their exceptional no-appointment-needed, late night and weekend hours. This is like no other auto service place I've ever visited. You owe it to yourself and to your vehicle (all makes and models, not just Toyota) to go there. They really are amazing!
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Basil Toyota : Lockport, NY 14094 Car Dealership, and Auto Financing - Autotrader