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Basil Toyota

6157 South Transit RoadLockport, NY 14094
1-866-942-63051-866-942-6305
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Services and Amenities

  • Service Centers
  • Factory Authorized Service Center
  • Rental Cars
  • Parts & Accessories
  • Courtesy Shuttle
  • Detailing
  • Business Center
  • Internet Access
  • Handicapped Accessible
  • Comfortable Waiting Area
  • Children's Play Area
  • Delivery Options
View all services and amenities

Why You Should Buy a New Car From Us

On October 19, 2001, Mike Basil began his dealership, Mike Basil Toyota, with a mere nine employees and fifteen cars in his inventory. With hard work and dedication to hi ... Read more
On October 19, 2001, Mike Basil began his dealership, Mike Basil Toyota, with a mere nine employees and fifteen cars in his inventory. With hard work and dedication to his customers, Mike has built Basil Toyota into a hugely successful Toyota and used car dealership. Basil Toyota now employs approximately 60 people and has 600 cars in inventory, with an average of 200 vehicles sold monthly.

Why You Should Buy a Used Car From Us

On October 19, 2001, Mike Basil began his dealership, Mike Basil Toyota, with a mere nine employees and fifteen cars in his inventory. With hard work and dedication to hi ... Read more
On October 19, 2001, Mike Basil began his dealership, Mike Basil Toyota, with a mere nine employees and fifteen cars in his inventory. With hard work and dedication to his customers, Mike has built Basil Toyota into a hugely successful Toyota and used car dealership. Basil Toyota now employs approximately 60 people and has 600 cars in inventory, with an average of 200 vehicles sold monthly.

Dealer Disclaimer

Price excludes registration and title fees and taxes.
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Dealer Ratings

24-Month Overall Rating
  • 4.7
    Customer Service
  • 4.8
    Quality Of Work
  • 4.8
    Friendliness
  • 4.6
    Overall Experience
  • 4.6
    Price

Dealership Reviews

1 - 5 of 126 
5 & Counting4/28/2016 07:56:03 AM
4.6
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(USED)
Would I Recommend this Dealer:Yes
Who Helped Me:Tim Secrist
I keep returning to Basil Toyota for 12 years for a few reasons. My number one reason is Brian Button in the service department. Brian is very kind, trustworthy and helpful; and he explains what is happening to my vehicle when it is in for service. I also am very satisfied with the warranty of the Certified Toyota vehicles. Tim Secrist was very helpful and patient while I was test driving and choosing a new vehicle. I test drove 6 cars before I found the vehicle for me on the 7th try. Tim was friendly, helpful and very accommodating working with me and my schedule. My one complaint was that when closing the deal, even though I have been a 12 year returning customer, having bought 5 vehicles at the dealership and all serviced there over the past 12 years, I was bumped in line for a more important customer. To make up for this I was given 2 free oil changes.
John1234/24/2016 11:36:25 AM
5.0
Overall Rating
Customer Service
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:Yes
Who Helped Me:Brittany, her team and the finance manager
I did not plan to purchase a new 2016 Toyota RAV4 Limited Hybrid at Basil. I did not want to purchase a car at a dealership I had never visited. Yesterday, I drove out with this new vehicle. Here is my story. I do not like change. I liked my Toyota dealership. By the internet I had gathered two very good quotes (one from Basil) and I took these quotes to my dealer of many years. He gave me a great price on the retail cost of the car but we could not come to agreement with the value of my trade in. After much time the final quote was not good enough so I decided not to purchase a new car but to keep driving my older vehicle. Later, in response to a call and an internet invitation from Basil, I agreed to an appointment. I informed Basis of the best quote I had been given my my current dealer and said I did not want to waste my time driving all that distance to get a quote similar to the one I turned down. They said, "Please just give us one opportunity." From the moment I walked in the door at Basil it was a fantastic experience. After one hour I was set to drive my new vehicle out of Basil Toyota. The only thing they could have done better is if they had spread rose petals in front of us as we walked in to the dealership! There was no pressure, no last second change of figures; just a give and take of numbers and value of my trade in. They beat the trade in on my vehicle by an additional $1,000 and a net amount of approximately $800+ under what it would have cost me at my regular dealership.I sort of hesitate to let Basil know how good the deal was for me for fear they will call and say they made a mistake. I have purchased a number of new vehicles over the years and I have always left the dealership feeling that I had paid too much for the car. Today, one day after the sale, I feel that I left the victor in this transaction. John
Dell3/31/2016 07:46:51 PM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:Yes
Who Helped Me:Mike Otwell
Mike Otwell at Basil Toyota was. wonderful to work with. He went out of his way to make the purchase of my new Toyota possible, also Frank in financing was so pleasant to work with and went the extra mile to get me a credit back on a warranty that I hadn't seen fully used. Great team work! Great job. They wanted to make sure I was very happy.
jgdjr803/28/2016 08:59:48 AM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:Yes
Who Helped Me:Taylor, Mike M
This was the 5th vehicle I purchased/leased from Basil Toyota. I will return again for my next one. The process is easy and quick.
Casey3/22/2016 06:59:17 PM
1.0
Overall Rating
Overall Experience
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:No
Who Helped Me:Taylor
Deceptive. Managers will not return calls with explanation. Financing department willfully disguised cost of extended program to make sale. I f the courteous of returning a new customers phone calls cannot be returned by three separate individuals perhaps unethical practices are the norm to get the sale Perhaps the owner of Basil Toyota would be courteous enough to respond to unanswered phone calls Thank you
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Basil Toyota : Lockport, NY 14094 Car Dealership, and Auto Financing - Autotrader