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Cortese Ford

2500 West Henrietta RoadRochester, NY 14623
1-888-978-05471-888-978-0547
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Services and Amenities

  • Factory Authorized Service Center
  • Rental Cars
  • Parts & Accessories
  • Courtesy Shuttle
  • Internet Access
  • Handicapped Accessible
  • Comfortable Waiting Area
  • Children's Play Area
  • Concierge
  • Diesel
View all services and amenities

Why You Should Buy a New Car From Us

Buying from Cortese Auto Block makes sense& We have the best selection at the best price.Our Factory Certified Technicians that can service any make.You will enjoy a Comf ... Read more
Buying from Cortese Auto Block makes sense& We have the best selection at the best price.Our Factory Certified Technicians that can service any make.You will enjoy a Comfortable, Relaxed Atmosphere at Cortese!

Why You Should Buy a Used Car From Us

Buying from Cortese Auto Block makes sense& We have the best selection at the best price.Our Factory Certified Technicians that can service any make.You will enjoy a Comf ... Read more
Buying from Cortese Auto Block makes sense& We have the best selection at the best price.Our Factory Certified Technicians that can service any make.You will enjoy a Comfortable, Relaxed Atmosphere at Cortese!

Languages Spoken

  • Español

Dealer Disclaimer

*New and Used car prices are advertised plus tax and registration fees. New car pricing does not include factory incentives or rebates and may not reflect equipment or af ... Read more
*New and Used car prices are advertised plus tax and registration fees. New car pricing does not include factory incentives or rebates and may not reflect equipment or aftermarket accessories installed after listing. Price subject to change without notice.
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Certified Cars A certified pre-owned car has passed a strict inspection by the original manufacturer and is backed by an extended warranty.
Some brands group models with similar body styles together. (Ex: BMW 3 Series or Mercedes-Benz C-Class)
Trim refers to both exterior and interior options that enchance a base model. (Ex: Ford Mustang GT or Honda Accord EX)
These Participating Dealers accept the Kelley Blue BookSM Instant Cash Offer which is a free actual offer based on your specific car's condition and features. Once the Dealer inspects your vehicle to verify the information and confirm the condition of your car, you decide if you want to walk away with cash, use the Offer toward the purchase of another vehicle, or do nothing at all.
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Dealer Ratings

24-Month Overall Rating
  • 4.4
    Customer Service
  • 4.4
    Quality Of Work
  • 4.6
    Friendliness
  • 4.4
    Overall Experience
  • 4.5
    Price

Dealership Reviews

1 - 5 of 500 
Screwedveteran8/02/2016 05:21:16 PM
2.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(USED)
Would I Recommend this Dealer:No
Who Helped Me:Bill Clifford,Dino Daloisio
Evidently, from what I've read on Facebook and Google, if you ever need any sort of warranty/recall work done, you will be ignored. As in my case, and numerous others. Flat out ignored. It's just what they do. Ignore you and hope you go away, unless you want to refer someone or buy a useless extended warranty. If I hadn't had the displeasure of meeting Dino, their service manager, I would swear he's an answering machine on a desk. I don't enjoy playing telephone tag, let alone for the better part of a month. If you're a veteran, they are very much like the VA. If you've never dealt with the VA, go to Cortese and find out why people think the VA is so terrible. Just go the few extra miles to Van Bortel or Friendly.
mgoodiso7/28/2016 05:43:54 PM
1.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SERVICE
Would I Recommend this Dealer:No
Who Helped Me:no one would give me their name.
I will never do business with Cortese again. they have the worse customer service of any dealers in the Rochester, NY region. You can no longer direct dial service, you call the 1800 number and get routed to a call center. all those that i dealt with were rude and inconsiderate. i never swore. i was assertive and to the point of the issue. i was hung up on by several people. cortese does not care about the customer, only about the bottom line.
DCR7/05/2016 01:58:22 PM
4.8
Overall Rating
Customer Service
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:Yes
Who Helped Me:Dave Hilner,Rick Riola
I had a great experience when I purchased my last car at Cortese three years ago so I came back. Rick Riola bent over backwards to find the car I wanted in my price range. The whole process went as smooth as can be and I love my new car!
Linzlue7/05/2016 09:18:42 AM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:Yes
Who Helped Me:Dan Obrien,Samantha Cortese
Picking out a new car has always been torture for me. Samantha was absolutely amazing. I told her what I wanted and wanted to pay, and there it was! The transition from my prior lease was so smooth and easy. Thank you Samantha!!!!!
Sirness Coffee6/27/2016 11:14:22 AM
5.0
Overall Rating
Customer Service
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:Yes
Who Helped Me:David Eichelberger
I own a small Business in Rochester, NY and was looking to replace a couple of my delivery vehicles. While doing some internet shopping I submitted a inquiry about the Ford Transit and within a couple of minutes I was contacted by Cortese Auto Group. Being an owner of a business I don't have hours to spend shopping for vehicles, Dave brought a Transit to me for a test drive and we completed most of the paperwork at my office. He also took care of having my vehicles lettered so when I picked them up they were ready to start working for me. I couldn't be happier with Dave and Cortese Auto Group.
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Cortese Ford : Rochester, NY 14623 Car Dealership, and Auto Financing - Autotrader